You disagree with the way your supervisor suggests handling a problem. What would you do?
"I'd do what I always do. I'd ask as many clarifying questions as I could to make sure they hadn't thought of my approach already and decided against for reasons I may not be aware. If they didn't think of my approach, and it seems clear it might be worthy to suggest, then I will. I am the type of person who holds myself accountable for my actions and inactions. So, if I don't, I have to live with myself while wondering if I could have done more. So, once I fact gather, I'll make my suggestion, and in doing so I am contributing every way I can in that scenario. Whether they run with my suggestion or not is up to them. They're the boss. They are paid the big bucks to find the best route to our success, and I'll support them and the team any way I can."
Your interviewer will evaluate your communication skills and how well you articulate your concerns to your supervisor. You'll be assessed on your judgement and analytical thinking in how you address your concerns, or if you voice them at all. Are you the type to unquestioningly respect the chain of command? Are you the type to object to their approach and assert your own? Or do you fall somewhere in the middle ground, seeking more information before voicing any concerns?
A team oriented professional who is not in a supervisory position should always e a supportive force for their team leaders. This is in the best interest of the team and their efforts. This includes you. However, you should always be asking questions. Only when every member of the team has a clear view of what the big-picture looks like can you fully collaborate on the team effort. So, before disagreeing with your supervisor, you should have a full understanding and appreciation of the tactics they employ to address a 'problem'. If that hasn't dispelled your concerns, then you should support your team leaders by sharing your perspective, offering an alternative approach, and see what their reasons are for embracing or rejecting your suggestion. Ultimately, it is their call to make. But by fact gathering, exercising good judgement, and making every effort to support your team, you've put your all in, and that is all you can be expected to do in such a situation. Not until you are in that leadership position will the ultimate responsibility be on your shoulders. The last step is to support your leadership, whether they take your advice or not.
Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.
Anonymous Answer
First I will ask my supervisor questions to try to understand why he is acting this way. If I still cannot understand, I will politely call the supervisor to talk privately and explain my point of view. Making it clear that I know he's the boss and that I'm just sharing my thoughts with him for the best of the company and the team.
Marcie's Feedback
Excellent! It sounds like you would be respectful and try to understand his perspective but would still politely express your difference of opinion. Good job!
Unlock all 60 CBSA questions
Unlock expert responses tailored to Canada's border services interview process.
Get Started