Every CBSA employee is required to disclose misconduct immediately. How have you approached reporting the actions of others?
Take time to perform thorough research on CBSA, their website, and any recent bits of news. Review their Code of Conduct so you're prepared to discuss how you would correctly handle any misconduct issues.
CBSA states all employees should 'ensure that allegations or evidence of misconduct or wrongdoing is reported immediately. When receiving a disclosure of wrongdoing under the PSDA, managers must immediately report to the CBSA Senior Officer for Internal Disclosure, any activity, statement, or documentation that comes to their attention that may involve or constitute wrongdoing and/or improper (or criminal) activity. When informed of any allegation or evidence of employee misconduct or wrongdoing, CBSA will investigate to ensure that the reputation of its employees and the integrity of CBSA operations are protected. Appropriate measures will be taken as a result of misconduct or wrongdoing.'
"If I were to suspect or witness employee misconduct, I would report the issue at once. My first step would be to notify my immediate manager. In turn, my manager would escalate the concern to Personnel Security. Rest assured, I would take any concern seriously and will do my part to ensure CBSA maintains its vow of integrity, vigilance, and service to the country."
As with any behavioral question, it is framed in a way that asks you 'about a time' when you faced a situation in the past. Your interviewer will listen to your example and study how you responded to and handled the situation, and what you learned from it. They will take the information you share and view it as a predictor of what to expect from your performance in the future. When answering a behavioral question, the STAR method is the recommended approach to organizing your answer. STAR is an acronym for Situation, Task, Action, Result, and is intended to help you frame and organize your response in a way that will resonate with your interviewer. So you would start by introducing the situation you faced and the task at hand. You would then present the action you took, why it was significant and how you came to deciding on this approach, and ultimately the result of your actions.
Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.
Anonymous Answer
If I come across misconduct, I would take it seriously, and report it to the immediate manager. As a CBSA officer, there is zero-tolerance for such behavior because we are held to a higher standard. It's our responsibility to uphold the integrity and vows of the CBSA.
Rachelle's Feedback
Excellent! Your desire to uphold CBSA's high standards shines through in your response. I like that you are already answering in 'we' terms in the sense that you already have the job. That's confident thinking and can make a difference when approaching a new role :)
Anonymous Answer
if I had a suspicion of or had been a witness to any kind of employee misconduct, I would take it very seriously, and I would inform my manager immediately. My manager would then relay the information to a senior officer and they will then investigate the situation. If I were to get this job, I would always do my part to ensure the CBSA upholds their vow of integrity.
Rachelle's Feedback
Strong approach! It's clear that you would be an active member of the CBSA, ensuring integrity and proper conduct at all times.
Anonymous Answer
In this instance, I would report any misconduct to my immediate supervisor. I would only bring pertinent information about the situation in question. This would allow any and all information to be presented truthfully, but still respect the reputation on the employee in question, without any detriment to their character or causing any trivial accusations to them personally. As I commit myself to the values and guidelines listed in the Code of Conduct, I would also expect my fellow officers to hold myself in the same regard.
Rachelle's Feedback
Excellent answer! You provide a smart distinction between giving pertinent information vs. trivial information. This answer shows that you plan to bring a lot of respect for others while holding your colleagues and yourself to the high standards of the CBSA.
Anonymous Answer
I would immediately approach my supervisor about the misconduct.
Stephanie's Feedback
This is an excellent start, but I would suggest providing a few more details (for example: what would you do after approaching your supervisor about the misconduct? What might implications be if the misconduct involved someone you worked with closely?)
Anonymous Answer
If I suspected or witnessed employee misconduct, I would report the issue to my manager as soon as possible, who would then escalate it to Personnel Security. As CBSA officers, we are held to a higher standard than typical employees, and thus have a larger responsibility to behave ourselves with integrity and respect.
Stephanie's Feedback
This is a strong response, which shows a clear understanding of CSBA. It sounds like you have a careful plan in place, should you be faced with the need to report the inappropriate actions of others.
Anonymous Answer
I reported them to my direct manager immediately.
Jaymie's Feedback
If you have a specific example, share with the interviewer the situation you were in and the misconduct you witnessed to give them context and insight into your experience. The most important aspect of your response is that you can follow a process and report the incident immediately.
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