CBSA Mock Interview
Master 60 CBSA interview questions covering border security, integrity scenarios, and situational judgment.
Question 38 of 60
What would you do if the work of a fellow team member was not meeting expectations and was slowing down productivity?
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Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
"I'd try to be a helping hand, informing them that it is in my interest to see them succeed. The more I collaborate and support the team effort, as well as the individual on the team is the core essence of teamwork. We support and collaborate with each other. This can't be done insincerely. Because I am the type who cares about those on my team, I'd let them know I have their back. I'd tell them what I've observed or inform them about what others are saying and do what I could to help. In these situations, it's common that someone who is struggling at work doesn't know how to navigate their hurdle. If I do, then I'll share my knowledge and coach them. If I don't, I'd find the resources available that would help them succeed and grow. Now, if they weren't interested in my help, or collaborating or growing or learning and simply weren't invested in the job or the team's success, then I suppose I'd inform my team leaders. But I don't believe that's how it would go."
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
This question tests your approach towards teamwork and how supportive you are with the other members of your team. It evaluates your level of integrity and your problem-solving skills, your communication skills. It will inform them on how comfortable you are with stepping outside of your comfort zone by handling the situation yourself, or whether you would bring the matter to your supervisor rather than handling the situation on your own. It will reveal your notion of the big-picture on supporting the team, as a whole.
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
Keeping the big picture in mind, you have to look at the facts presented with this hypothetical situation. A fellow team member's work is not meeting expectations. They are on the same team as you and your team leader. They could potentially compromise the efforts of the team as a whole. Informing your team leader should only be done if it is in the best interest of the team. If you can handle this situation on your own, then you should. Keep this in mind while you consider your approach.
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Anonymous Answer
I'll talk to him to explain what's going on and offer to help him. Sometimes people do not realize that they are not being productive and delaying the project. In teamwork, we have to collaborate with each other. I will do my best to help him or find resources that can help. If I still see that he doesn't want help or isn't making an effort to improve, I'll report it to the team leader.
Marcie's Feedback
Excellent! The interviewer will be pleased to hear you are willing to help him and that you'd approach your colleague privately first before running to a supervisor. Great job!
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