How to Answer: Canada Border Services Agency offers a diverse workplace community. Tell us about a time you adapted to serve others of different cultures?
Advice and answer examples written specifically for a CBSA job interview.
9. Canada Border Services Agency offers a diverse workplace community. Tell us about a time you adapted to serve others of different cultures?
What You Need to Know
CBSA has clear statements when it comes to the ways they embrace diversity in the workplace and communities. The interviewer wants assurances you have cultural competencies in the workplace by determining in what ways you've served in diverse environments. This answer will require a specific response versus a general statement. Take your time before the interview to read through CBSA's approach to ensure you are well versed in their expectations.
Written by Kevin Downey on July 31st, 2022
How to Answer
As with any behavioral question, it is framed in a way that asks you 'about a time' when you faced a situation in the past. Your interviewer will listen to your example and study how you responded to and handled the situation, and what you learned from it. They will take the information you share and view it as a predictor of what to expect from your performance in the future. When answering a behavioral question, the STAR method is the recommended approach to organizing your answer. STAR is an acronym for Situation, Task, Action, Result, and is intended to help you frame and organize your response in a way that will resonate with your interviewer. So you would start by introducing the situation you faced and the task at hand. You would then present the action you took, why it was significant and how you came to deciding on this approach, and ultimately the result of your actions.
Written by Kevin Downey on July 31st, 2022
Answer Example
"I know that CBSA is very proud to be a strong, resilient, multi-talented and diverse workforce. I will serve as such, should I be hired. In my current role, I am sure to be mindful and aware of cultural differences in every setting. This awareness guards me against projecting my thoughts and feelings onto other team members, based on my personal experiences. I do my best to remain curious and learn about different cultures as often as I can. For instance, when traveling, I immerse myself in the community or culture as much as possible. I will fully embrace the CBSA approach to diversity and inclusion and will do my best to be sensitive to others at all times."
Written by Rachelle Enns on March 28th, 2020
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