How to Answer: Canada Border Services Agency does not tolerate violence or harassment in the workplace. How often have you lost your temper or failed to control your emotions?
Advice and answer examples written specifically for a CBSA job interview.
3. Canada Border Services Agency does not tolerate violence or harassment in the workplace. How often have you lost your temper or failed to control your emotions?
What You Need to Know
Canada Border Services Agency wants to gain insight into your personality and whether you meet their standards and expectations. Talk about the professional degree of your emotional intelligence. Emotional intelligence is defined by one's ability to be fully self aware while controlling one's own emotions rather than letting their emotions influence their conduct. This includes being able to judiciously build stronger interpersonal relationships with empathy. Discuss your ability to adapt your communication style to others. Discuss your positive characteristics and the way in which you ensure everyone is heard and respected in the workplace. If you have an example of a time when your calm presence stood out from others, relay this brief story.
Written by Kevin Downey on July 31st, 2022
How to Answer
As with any behavioral question, it is framed in a way that asks you 'about a time' when you faced a situation in the past. Your interviewer will listen to your example and study how you responded to and handled the situation, and what you learned from it. They will take the information you share and view it as a predictor of what to expect from your performance in the future. When answering a behavioral question, the STAR method is the recommended approach to organizing your answer. STAR is an acronym for Situation, Task, Action, Result, and is intended to help you frame and organize your response in a way that will resonate with your interviewer. So you would start by introducing the situation you faced and the task at hand. You would then present the action you took, why it was significant and how you came to deciding on this approach, and ultimately the result of your actions.
Written by Kevin Downey on July 31st, 2022
Answer Example
"I maintain my cool and do not easily lose my temper. Naturally, I am a calm and confident person, and it's pretty hard to get me rattled emotionally. In my current role, my colleagues and supervisors know me for being even-keeled. In law enforcement, I believe it is imperative to maintain a calm, controlled presence at all times. This stable behavior ensures that my coworkers, my superiors, and the public feel that they can trust me."
Written by Rachelle Enns on March 28th, 2020
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