60 CBSA Interview Questions & Answers
Behavioral
1. Canada Border Services Agency includes 'integrity' in its core values. Talk about a time that you acted with integrity.
What You Need to Know
Canada Border Services Agency's core values are Respect, Integrity and professionalism. The agency looks for candidates who embody these values in principle and conduct at all times. For the CBSA, integrity means, 'we exercise our authority in an honest, open, and fair manner. We accept responsibility for our actions in order to build and maintain a reputation of trustworthiness and accountability.' Talk about what integrity means to you and how you have exercised integrity in your work and personal life. Offer an example of when you put this to the test. What made you choose to do the right thing in the end, and how did it make you feel?
Written by Kevin Downey on July 31st, 2022
How to Answer
As with any behavioral question, it is framed in a way that asks you 'about a time' when you faced a situation in the past. Your interviewer will listen to your example and study how you responded to and handled the situation, and what you learned from it. They will take the information you share and view it as a predictor of what to expect from your performance in the future. When answering a behavioral question, the STAR method is the recommended approach to organizing your answer. STAR is an acronym for Situation, Task, Action, Result, and is intended to help you frame and organize your response in a way that will resonate with your interviewer. So you would start by introducing the situation you faced and the task at hand. You would then present the action you took, why it was significant and how you came to deciding on this approach, and ultimately the result of your actions.
Written by Kevin Downey on July 31st, 2022
1st Answer Example
"My definition of integrity is to choose to do the right thing, even when nobody is looking. I know that I possess your core value of integrity because I do what is right, no matter the alternatives. When I was earning my diploma in Criminology, I received a higher grade on my transcript than I earned. I brought the error to the attention of my administrator, who then had the grade reversed. I could have taken credit, but in the end, I didn't earn that grade. I was determined to start my career off on the right foot, which is through complete honesty. Today, I can attend this interview with CBSA knowing full well that I earned this interview through hard work and acts of total integrity."
Written by Rachelle Enns on March 28th, 2020
User-Submitted Answer
"think everyone should act with integrity even when no one is looking. As a screening officer, it is easy to steal items left by passengers, and if you're smart you can get away with it. Regardless, I will never commit such actions, and I believe in being positive no matter what may come across my path. That also means that I will report a fellow officer who acts without integrity."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
These are good examples of integrity, and it's wonderful that you can observe this behavior and have the mindset to report it, so the dishonesty does not spread. Since this behavioral-based question asks, 'Talk about a time when...' I recommend that you frame your answer using a story-based example. This is where the STAR framework will come in very handy. I've provided a starter for you below.
"(QUALIFYING INTRODUCTION) I believe that integrity means making moral decisions even when no one is looking.
(SITUATION) As a screening officer, I often see that it is easy to steal items left by passengers. Recently, I...(set the stage for a story of a time when you witnessed a screening officer steal from a passenger).
(TASK) As a person with integrity, I believe it is my duty to report instances that I witness.
(ACTION) When I witnessed this particular situation, I...(discuss the actions you took in this situation).
(RESULT) As a result of my observation and honesty...(tell the interviewer the positive result of your actions).
(FINAL QUALIFYING STATEMENT) I will never allow myself to commit such actions, and I believe in taking positive action at all times, no matter what temptations may cross my path."
Behavioral
2. Canada Border Services Agency has a firm stance on 'Respect' as a core value, which includes respect for democracy and respect for people. How do you plan to support these efforts?
What You Need to Know
CBSA poured resources and effort into ensuring they fully embrace respect as a core value. Before your interview, take the time to review their information on the CBSA government website, especially their Respect core value statement and their code of conduct for available information on diversity and inclusion. On their website, CBSA partly defines their core value of respects as meaning, 'treating all people with respect, dignity, and fairness.' It goes on to say that respect 'is fundamental to our relationship with the Canadian public and contributes to a safe and healthy work environment that promotes engagement, openness, and transparency. The diversity of our people and the ideas they generate are the source of our innovation.' Create a specific and tailored response regarding the ways you'll support and encourage their efforts.
Written by Kevin Downey on July 31st, 2022
How to Answer
As with any behavioral question, it is framed in a way that asks you 'about a time' when you faced a situation in the past. Your interviewer will listen to your example and study how you responded to and handled the situation, and what you learned from it. They will take the information you share and view it as a predictor of what to expect from your performance in the future. When answering a behavioral question, the STAR method is the recommended approach to organizing your answer. STAR is an acronym for Situation, Task, Action, Result, and is intended to help you frame and organize your response in a way that will resonate with your interviewer. So you would start by introducing the situation you faced and the task at hand. You would then present the action you took, why it was significant and how you came to deciding on this approach, and ultimately the result of your actions.
Written by Kevin Downey on July 31st, 2022
1st Answer Example
"I read a great deal about the CBSA values. I understand that CBSA is looking to create a diverse, inclusive, and engaged workforce where diversity is fostered and valued. I will encourage this effort by wholeheartedly supporting my team members regardless of race, ethnicity, age, ability, language, gender, orientation, or religion. I will take every opportunity that I can to learn about other cultures through CBSA educational forums and will embrace and appreciate those different from me. Lastly, I understand that CBSA conducts community outreach activities in a variety of communities to educate and approach a diverse range of recruits, including unrepresented minority communities. I would like to be involved in those efforts as soon as possible."
Written by Rachelle Enns on March 28th, 2020
User-Submitted Answer
"n a democratic country like Canada, people of all races, religions, sexual orientations, and genders should be treated equally, and that's how I plan to support those efforts, never being biased in my decision-making and treating everyone with fairness."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Fantastic! Your idea of showing respect to others is exactly what the world needs :) Your plan to support the CBSA's efforts towards respect is straightforward and will be a strong example to others who observe you at work.
Behavioral
3. Canada Border Services Agency does not tolerate violence or harassment in the workplace. How often have you lost your temper or failed to control your emotions?
What You Need to Know
Canada Border Services Agency wants to gain insight into your personality and whether you meet their standards and expectations. Talk about the professional degree of your emotional intelligence. Emotional intelligence is defined by one's ability to be fully self aware while controlling one's own emotions rather than letting their emotions influence their conduct. This includes being able to judiciously build stronger interpersonal relationships with empathy. Discuss your ability to adapt your communication style to others. Discuss your positive characteristics and the way in which you ensure everyone is heard and respected in the workplace. If you have an example of a time when your calm presence stood out from others, relay this brief story.
Written by Kevin Downey on July 31st, 2022
How to Answer
As with any behavioral question, it is framed in a way that asks you 'about a time' when you faced a situation in the past. Your interviewer will listen to your example and study how you responded to and handled the situation, and what you learned from it. They will take the information you share and view it as a predictor of what to expect from your performance in the future. When answering a behavioral question, the STAR method is the recommended approach to organizing your answer. STAR is an acronym for Situation, Task, Action, Result, and is intended to help you frame and organize your response in a way that will resonate with your interviewer. So you would start by introducing the situation you faced and the task at hand. You would then present the action you took, why it was significant and how you came to deciding on this approach, and ultimately the result of your actions.
Written by Kevin Downey on July 31st, 2022
1st Answer Example
"I maintain my cool and do not easily lose my temper. Naturally, I am a calm and confident person, and it's pretty hard to get me rattled emotionally. In my current role, my colleagues and supervisors know me for being even-keeled. In law enforcement, I believe it is imperative to maintain a calm, controlled presence at all times. This stable behavior ensures that my coworkers, my superiors, and the public feel that they can trust me."
Written by Rachelle Enns on March 28th, 2020
User-Submitted Answer
"i always maintain my cool even in the most heated of situations. As a screening officer, passengers would always create heated situations, but my coworkers knew me as someone who will deescalate the situation. In my opinion, it's very important for anyone in a law enforcement career to have complete control over their emotions on and off duty."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
This answer is good! You describe your calm personality while also supporting your reply with an example from your role as a screening officer. Well done.
Behavioral
4. Canada Border Services Agency considers the use of prohibited substances a severe matter. Have you ever used, possessed, sold, or distributed illegal drugs?
What You Need to Know
For obvious reasons, the CBSA is looking to recruit applicants who have a clean drug history. If you've never involved yourself with illegal substances, state that with conviction, and that any associated behavior is against your values, morals, and nature. If you have had illicit participation in the past, be ready to disclose it for the sake of pure transparency. Depending on the situation, you may pass through to the next stage of candidacy. Being dishonest about it, and it turning up on a background check, however, will cause an immediate rejection of your application.
Written by Kevin Downey on July 31st, 2022
How to Answer
As with any behavioral question, it is framed in a way that asks you 'about a time' when you faced a situation in the past. Your interviewer will listen to your example and study how you responded to and handled the situation, and what you learned from it. They will take the information you share and view it as a predictor of what to expect from your performance in the future. When answering a behavioral question, the STAR method is the recommended approach to organizing your answer. STAR is an acronym for Situation, Task, Action, Result, and is intended to help you frame and organize your response in a way that will resonate with your interviewer. So you would start by introducing the situation you faced and the task at hand. You would then present the action you took, why it was significant and how you came to deciding on this approach, and ultimately the result of your actions.
Written by Kevin Downey on July 31st, 2022
1st Answer Example
"I have had no involvement in the sale, distribution, or illegal possession of drugs. When I was 22 years old, I smoked marijuana while traveling to Amsterdam. It was not illegal to do so there; however, I did not enjoy the experience and have remained abstinent from drugs since that day. I was raised conservatively and believe that it's best to refrain from any substance use and keep my body as healthy as possible."
Written by Rachelle Enns on March 28th, 2020
User-Submitted Answer
"No, I have never possessed or used drugs or alcohol. It's my nature to never indulge in those activities because of my religion and personal ethics. I have only puffed a cigarette once and found it disgusting. I like to maintain physical fitness."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Solid answer! The interviewer should feel very confident knowing that you uphold your virtues and beliefs so strongly.
Behavioral
5. Every CBSA employee is required to disclose misconduct immediately. How have you approached reporting the actions of others?
What You Need to Know
Take time to perform thorough research on CBSA, their website, and any recent bits of news. Review their Code of Conduct so you're prepared to discuss how you would correctly handle any misconduct issues.
CBSA states all employees should 'ensure that allegations or evidence of misconduct or wrongdoing is reported immediately. When receiving a disclosure of wrongdoing under the PSDA, managers must immediately report to the CBSA Senior Officer for Internal Disclosure, any activity, statement, or documentation that comes to their attention that may involve or constitute wrongdoing and/or improper (or criminal) activity. When informed of any allegation or evidence of employee misconduct or wrongdoing, CBSA will investigate to ensure that the reputation of its employees and the integrity of CBSA operations are protected. Appropriate measures will be taken as a result of misconduct or wrongdoing.'
Written by Kevin Downey on July 31st, 2022
How to Answer
As with any behavioral question, it is framed in a way that asks you 'about a time' when you faced a situation in the past. Your interviewer will listen to your example and study how you responded to and handled the situation, and what you learned from it. They will take the information you share and view it as a predictor of what to expect from your performance in the future. When answering a behavioral question, the STAR method is the recommended approach to organizing your answer. STAR is an acronym for Situation, Task, Action, Result, and is intended to help you frame and organize your response in a way that will resonate with your interviewer. So you would start by introducing the situation you faced and the task at hand. You would then present the action you took, why it was significant and how you came to deciding on this approach, and ultimately the result of your actions.
Written by Kevin Downey on July 31st, 2022
1st Answer Example
"If I were to suspect or witness employee misconduct, I would report the issue at once. My first step would be to notify my immediate manager. In turn, my manager would escalate the concern to Personnel Security. Rest assured, I would take any concern seriously and will do my part to ensure CBSA maintains its vow of integrity, vigilance, and service to the country."
Written by Rachelle Enns on March 28th, 2020
User-Submitted Answer
"If I come across misconduct, I would take it seriously, and report it to the immediate manager. As a CBSA officer, there is zero-tolerance for such behavior because we are held to a higher standard. It's our responsibility to uphold the integrity and vows of the CBSA."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Excellent! Your desire to uphold CBSA's high standards shines through in your response. I like that you are already answering in 'we' terms in the sense that you already have the job. That's confident thinking and can make a difference when approaching a new role :)
Behavioral
6. How do you deal with uncomfortable situations?
What You Need to Know
Often, the work environment of a CBSA agent can be challenging, intense, stressful, and occasionally uncomfortable. Ideal candidates maintain professional composure despite the situation. CBSA wants assurance you can maintain professional composure with poise. Discuss the methods with which you approach uncomfortable situations with. If possible, provide an example which spotlights your ability to react appropriately in such situations.
Written by Kevin Downey on July 31st, 2022
How to Answer
As with any behavioral question, it is framed in a way that asks you 'about a time' when you faced a situation in the past. Your interviewer will listen to your example and study how you responded to and handled the situation, and what you learned from it. They will take the information you share and view it as a predictor of what to expect from your performance in the future. When answering a behavioral question, the STAR method is the recommended approach to organizing your answer. STAR is an acronym for Situation, Task, Action, Result, and is intended to help you frame and organize your response in a way that will resonate with your interviewer. So you would start by introducing the situation you faced and the task at hand. You would then present the action you took, why it was significant and how you came to deciding on this approach, and ultimately the result of your actions.
Written by Kevin Downey on July 31st, 2022
1st Answer Example
"When working in a potentially tense environment such as border patrol, I understand that many uncomfortable situations can arise. I have had my share of eye-opening situations, and I could argue that having raised two kids, I am no stranger to discomfort! In the workplace, if an uncomfortable situation arises, I face the issue head-on, but tactfully. Sweeping things under the rug or turning a blind eye is never the answer. I have no problem being open with my colleagues. I am sure that, within CBSA, there are many opportunities to rely on each other through uncomfortable or stressful situations."
Written by Rachelle Enns on March 28th, 2020
User-Submitted Answer
"I will deal with these situations the best possible way and deal with them head-on. I have dealt with uncomfortable situations like encountering a dead body, and I doubt I will find anything worse than that. Nevertheless, I will be level-headed and take precautions when encountering any difficult situation."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
You sound very confident in your ability to handle discomfort. Coming across bodies is certainly a unique benchmark - the interviewer may have some follow up questions there, so it may be an appropriate time to tell a brief story around that situation when you are in your interview.
Behavioral
7. Working for the Canada Border Services Agency can be exceedingly stressful. How will you cope with this intensity on and off the job?
What You Need to Know
A common concern employers face is when outside stressors begin to influence work performance and productivity. This concern is accentuated in high-pressure environments, such as customs and border protection. Consider sharing what actions you take to ensure professionalism is maintained at all times. Assure the interviewer that you understand the importance of keeping your focus in the workplace and the preventative measures you take to ensure a grounded work/life balance.
Written by Kevin Downey on July 31st, 2022
How to Answer
As with any behavioral question, it is framed in a way that asks you 'about a time' when you faced a situation in the past. Your interviewer will listen to your example and study how you responded to and handled the situation, and what you learned from it. They will take the information you share and view it as a predictor of what to expect from your performance in the future. When answering a behavioral question, the STAR method is the recommended approach to organizing your answer. STAR is an acronym for Situation, Task, Action, Result, and is intended to help you frame and organize your response in a way that will resonate with your interviewer. So you would start by introducing the situation you faced and the task at hand. You would then present the action you took, why it was significant and how you came to deciding on this approach, and ultimately the result of your actions.
Written by Kevin Downey on July 31st, 2022
1st Answer Example
"I fully understand that stress management is an incredibly important skill to master. It's important to me that I never misappropriate feelings of stress. I am assertive in both my personal and professional life, which means that when a stressor comes up, I nip it in the bud before the symptoms creep into other areas of my life. Also, I have a significant social support network between my family and friends, which I believe is critical to healthy stress management."
Written by Rachelle Enns on March 28th, 2020
User-Submitted Answer
"I will adapt to it both on and off the job. I won't let stress from work-life interfere with my personal life or vice versa. I have a healthy lifestyle which includes working out, spending quality time with family, and praying. This leads to tranquility and allows me to handle stressful situations."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
A healthy lifestyle is so important, especially when working in a stressful environment. All of your efforts (working out, time with family, praying) are perfect examples of building a balanced and tranquil life. Well said.
Behavioral
8. What do you know about the Public Sector Values of the CBSA?
What You Need to Know
The values of the Canada Border Services Agency guide them in everything they do, and their hiring authorities want to ensure the person they hire already embraces their core values of respect, integrity, and professionalism. The CBSA states, 'Values cannot be considered in isolation from each other, as they often overlap. We are expected to integrate the public sector and CBSA values into our decisions, actions, policies, processes, systems, and how we deal with others. Similarly, we can expect to be treated in accordance with these values by our colleagues and management.' These values represent what the CBSA cares about and what they believe. Take time to review and learn all such relevant information on their website.
Written by Kevin Downey on July 31st, 2022
How to Answer
As with any behavioral question, it is framed in a way that asks you 'about a time' when you faced a situation in the past. Your interviewer will listen to your example and study how you responded to and handled the situation, and what you learned from it. They will take the information you share and view it as a predictor of what to expect from your performance in the future. When answering a behavioral question, the STAR method is the recommended approach to organizing your answer. STAR is an acronym for Situation, Task, Action, Result, and is intended to help you frame and organize your response in a way that will resonate with your interviewer. So you would start by introducing the situation you faced and the task at hand. You would then present the action you took, why it was significant and how you came to deciding on this approach, and ultimately the result of your actions.
Written by Kevin Downey on July 31st, 2022
1st Answer Example
"I have read the vision statements of CBSA and understand that they are a critically important part of your agency's beliefs and identity. I plan to memorize them verbatim; however, what I can recall now is that CBSA acts as stewards and public servants, entrusted to care for public resources responsibly. You protect, serve, and uphold the laws of Canada with ultimate professionalism and integrity. It would be an honor to join this security agency, and I will come ready to uphold these standards at all times."
Written by Rachelle Enns on March 28th, 2020
User-Submitted Answer
"The values are respect, integrity, and professionalism. Within these values lie the identity and the expectations of the CBSA. It is an understanding that the organization exists to serve the needs of Canada and its communities without discrimination. Adherence to these values is what enables the CBSA to justify its right and privilege to enforce the law and keep Canadians safe."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Terrific answer! It's clear that you understand the values of the CBSA. At the end of your answer, consider further qualifying yourself by providing real-life examples of how you exude respect, integrity, and professionalism.
Behavioral
9. Canada Border Services Agency offers a diverse workplace community. Tell us about a time you adapted to serve others of different cultures?
What You Need to Know
CBSA has clear statements when it comes to the ways they embrace diversity in the workplace and communities. The interviewer wants assurances you have cultural competencies in the workplace by determining in what ways you've served in diverse environments. This answer will require a specific response versus a general statement. Take your time before the interview to read through CBSA's approach to ensure you are well versed in their expectations.
Written by Kevin Downey on July 31st, 2022
How to Answer
As with any behavioral question, it is framed in a way that asks you 'about a time' when you faced a situation in the past. Your interviewer will listen to your example and study how you responded to and handled the situation, and what you learned from it. They will take the information you share and view it as a predictor of what to expect from your performance in the future. When answering a behavioral question, the STAR method is the recommended approach to organizing your answer. STAR is an acronym for Situation, Task, Action, Result, and is intended to help you frame and organize your response in a way that will resonate with your interviewer. So you would start by introducing the situation you faced and the task at hand. You would then present the action you took, why it was significant and how you came to deciding on this approach, and ultimately the result of your actions.
Written by Kevin Downey on July 31st, 2022
1st Answer Example
"I know that CBSA is very proud to be a strong, resilient, multi-talented and diverse workforce. I will serve as such, should I be hired. In my current role, I am sure to be mindful and aware of cultural differences in every setting. This awareness guards me against projecting my thoughts and feelings onto other team members, based on my personal experiences. I do my best to remain curious and learn about different cultures as often as I can. For instance, when traveling, I immerse myself in the community or culture as much as possible. I will fully embrace the CBSA approach to diversity and inclusion and will do my best to be sensitive to others at all times."
Written by Rachelle Enns on March 28th, 2020
User-Submitted Answer
"I have yet to encounter many cultures, but when I do, I will adapt to them and learn as much as I can. Our country is one of the most diverse places in the world, so adapting to this setting won't be an issue for me. I genuinely look forward to it."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
This is a good start, and I like your enthusiasm. I do recommend becoming a touch more specific. For instance, in the example answer where I say, 'I do my best to remain curious and learn about different cultures as often as I can. For instance, when traveling, I immerse myself in the community or culture as much as possible.' Do you have any measurable actions that you could include for the interviewer?
Behavioral
10. Describe what teamwork means to you.
What You Need to Know
Your interviewer is assessing if you're more social and team-oriented versus task-oriented and introverted. Teamwork fosters camaraderie. It can strengthen communication and create a support system, emotionally and professionally. Your aim is to convey an understanding of what it takes to perform well in your role and the environment. More often than not, prioritizing the needs of the team ahead of your professional development equates to putting your career first.
Written by Kevin Downey on July 31st, 2022
How to Answer
As with any behavioral question, it is framed in a way that asks you 'about a time' when you faced a situation in the past. Your interviewer will listen to your example and study how you responded to and handled the situation, and what you learned from it. They will take the information you share and view it as a predictor of what to expect from your performance in the future. When answering a behavioral question, the STAR method is the recommended approach to organizing your answer. STAR is an acronym for Situation, Task, Action, Result, and is intended to help you frame and organize your response in a way that will resonate with your interviewer. So you would start by introducing the situation you faced and the task at hand. You would then present the action you took, why it was significant and how you came to deciding on this approach, and ultimately the result of your actions.
Written by Kevin Downey on July 31st, 2022
1st Answer Example
"Anyone who has been part of a team knows teamwork is everything. No one in here can it all on their own. Not in a place like this. So, I'd say that with those of us who are providing a public service, performing a job few have the steel to do, that of protecting and serving, we're answering a higher call, one we can't do on their own. In a place like this, it's more than a team. It's a family. Everyone needs to have each other's back. If a member of the team doesn't have everyone else's back, and they're in it for themselves, that's a problem."
Written by Kevin Downey on July 31st, 2022
Behavioral
11. Answer with complete honesty. Have you ever committed a crime, participated in any illegal activity, or maintained inappropriate criminal affiliation by association?
What You Need to Know
An agency such as the CBSA will perform a background check on any candidates they seriously consider advancing. They are explicitly clear that, when crafting your CBSA application, you must answer every question with complete honesty. Failure to do so will result in application denial. Performing background checks requires capital. Any background checks that reveal relevant information that contradicts what a candidate relayed will undoubtably be passed on as a candidate. Not only is this considered disrespectful to the hiring authority, but it reflects the candidate's lack of integrity. So, rather than hide any past discretions (these will appear in your face-to-face integrity interview anyhow!), be upfront about them. Answer with complete honesty and if you have an opportunity to, explain the circumstances. Most people have had a misstep of some sort in their life. Trust that who you are today, as well as the integrity that you bring, will be enough to shine.
Written by Kevin Downey on July 31st, 2022
How to Answer
As with any behavioral question, it is framed in a way that asks you 'about a time' when you faced a situation in the past. Your interviewer will listen to your example and study how you responded to and handled the situation, and what you learned from it. They will take the information you share and view it as a predictor of what to expect from your performance in the future. When answering a behavioral question, the STAR method is the recommended approach to organizing your answer. STAR is an acronym for Situation, Task, Action, Result, and is intended to help you frame and organize your response in a way that will resonate with your interviewer. So you would start by introducing the situation you faced and the task at hand. You would then present the action you took, why it was significant and how you came to deciding on this approach, and ultimately the result of your actions.
Written by Kevin Downey on July 31st, 2022
1st Answer Example
"I understand that I must answer with utmost honesty and integrity for consideration with CBSA. In my teen years, I had a couple of indiscretions with marijuana use. I was temporarily involved with a group of friends who did not make good choices. I could have said no; however, I chose to take part in the drug use. The last time I participated was nearly 15 years ago and, although I regret going down that path for a short time, I am thankful that my support system was strong. When I decided to pivot my path, I had exceptional family and friends to support me. When I initially applied for a career with CBSA, I carefully read through the standards of conduct and will wholeheartedly abide by every word."
Written by Rachelle Enns on March 28th, 2020
User-Submitted Answer
"I have been guilty of provincial-level offenses (driving-related tickets, for example) and have partaken in marijuana (before it was legalized), MDMA as well non-prescribed Adderall. I have never committed a federal-level offense and have not used illegal drugs since 2017. I have never willingly associated with any criminal persons. When I came to realize that people in my social circle were engaged in any such activity, I immediately ceased all contact. My desire to work in a security and enforcement environment and that motivated me to make the right changes and commitments in my life. I want to be competitive in this process but also maintain my personal sense of integrity. Hence, these were not hard decisions to make."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Very well said! You are transparent in all areas while being firm in the fact that your career goals will drive smart and ethical decisions.
Behavioral
12. Describe a time you took the initiative to take on more work than usual?
What You Need to Know
The goal is to summarize your comfort zone as regularly stepping outside of your comfort zone. An ambition to inherit additional responsibility, do whatever you can to bolster your team, and step outside of one's comfort zone exhibits a can-do attitude, adaptability, and flexibility. It illustrates a conviction to learn, grow, and develop that recruiters are usually on the hunt for.
Written by Kevin Downey on July 31st, 2022
How to Answer
As with any behavioral question, it is framed in a way that asks you 'about a time' when you faced a situation in the past. Your interviewer will listen to your example and study how you responded to and handled the situation, and what you learned from it. They will take the information you share and view it as a predictor of what to expect from your performance in the future. When answering a behavioral question, the STAR method is the recommended approach to organizing your answer. STAR is an acronym for Situation, Task, Action, Result, and is intended to help you frame and organize your response in a way that will resonate with your interviewer. So you would start by introducing the situation you faced and the task at hand. You would then present the action you took, why it was significant and how you came to deciding on this approach, and ultimately the result of your actions.
Written by Kevin Downey on July 31st, 2022
1st Answer Example
"I am very proactive regarding my career growth. I've made a habit of expending the sphere of my comfort zone. Let's just say, I am looking forward to every and any challenge you throw my way. I am up to the challenge."
Written by Kevin Downey on July 31st, 2022
Behavioral
13. Tell me about a time you had to make a difficult decision on the job.
What You Need to Know
Making decisions under pressure are challenging and can lead to task paralysis. So, they're evaluating where you fall between being an asset versus a liability. How you answer this question serves to offer insights into your personality. It may clue them into what aspects of your job you view as challenging, andas well as your experience level. It also serves to clue them into how developed your leaderships skills are. As a leader, you are often required to make split decisions for the good of the team. The first steps to handling a difficult decision is by identifying what resources are at your disposal, gathering information, determining a strategy for moving forward, and diving in. Provide insights into your thought processes.
Written by Kevin Downey on July 31st, 2022
How to Answer
As with any behavioral question, it is framed in a way that asks you 'about a time' when you faced a situation in the past. Your interviewer will listen to your example and study how you responded to and handled the situation, and what you learned from it. They will take the information you share and view it as a predictor of what to expect from your performance in the future. When answering a behavioral question, the STAR method is the recommended approach to organizing your answer. STAR is an acronym for Situation, Task, Action, Result, and is intended to help you frame and organize your response in a way that will resonate with your interviewer. So you would start by introducing the situation you faced and the task at hand. You would then present the action you took, why it was significant and how you came to deciding on this approach, and ultimately the result of your actions.
Written by Kevin Downey on July 31st, 2022
1st Answer Example
"I had a coworker who asked if I'd help them with a project. This would've detracted from the work I was responsible for. I wanted to help, but in the end, it was more than I could handle. Then they offered to pay me to perform the work for them. That didn't feel right to me, either. So I shared the resources they needed to do accomplish this work on their own, yet they continued to solicit help instead. They didn't meet their deadline, which I thought was unfortunate, and they held it against me. I know we're all responsible for our own actions, but I still feel bad for them and wished I had the where-with-all to help them out. But there's only so much one person can do."
Written by Kevin Downey on July 31st, 2022
Career Goals
14. Why are you pursuing a career with Canada Border Services Agency? Talk about your most significant motivating factors.
What You Need to Know
CBSA would like to know the driving force behind your interest in working within the customs and border protection realm. They want to ensure your motives are well aligned with their culture and meet the expectations of the role.
Written by Kevin Downey on July 31st, 2022
How to Answer
Provide an answer that offers some personal insight, revealing your motivation, and how it aligns with their mission and core values. Detail why this is the ideal next stage of your career. Competition for agency positions is stiff, and the interviewer needs to ensure you'll be dedicated to their mission, committed, and prepared to dedicate yourself to a long-term career with CBSA.
Written by Kevin Downey on July 31st, 2022
1st Answer Example
"I am pursuing a career with CBSA because of my desire to prevent terrorism and harmful, illegal activity from entering my country and impacting our citizens. Everyone deserves to feel safe and protected, and since becoming a parent, this desire inside of me has only grown. Second, I come from a family of law enforcement and service professionals, which has engrained this innate desire in me to serve my country and protect its civilians."
Written by Rachelle Enns on March 28th, 2020
User-Submitted Answer
"I have always admired how CBSA officers manage their responsibilities and that is why I applied to become one. They take on major tasks and are regarded as professionals which is something I aspire to. I also have a keen interest in law enforcement, so it is something I will enjoy doing."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
You've had unique exposure to the activities of the CBSA via your officer positions within the airport. It's apparent that you have observed CBSA officers' work, and you sound confident in your ability to jump into the role and see long-term success. Good answer!
Career Goals
15. Canada Border Services Agency has land, air, and marine monitoring capabilities. Which division is of most considerable interest to you? Explain why.
What You Need to Know
CBSA offers a multitude of career choices one can pursue. Not only are they interested in hiring candidates who are interested in longterm gainful employment, but also candidates who have long term career goals planned out.
Written by Kevin Downey on July 31st, 2022
How to Answer
Whatever your preference, be sure that your enthusiasm shines through showing CBSA hiring authorities that you are ready to serve and protect your country, with long-term career goals within their organiziation in mind.
Written by Kevin Downey on July 31st, 2022
1st Answer Example
"I served in the Royal Canadian Navy as an Enlisted Officer at sea for five years. For that reason, I have the greatest interest in CBSA's marine operations. I have a degree in Maritime Law and a strong level of interest in international regulations and governing bodies at sea. With that said, I am eager to join CBSA in any uniformed division. I am willing to grow and learn, earning my place with the agency as seen fit."
Written by Rachelle Enns on March 28th, 2020
User-Submitted Answer
"The division that interests me the most would be air, just from my experience working at the airport. I enjoyed the environment and getting to interact with people from all over the world. However, I would be more than happy to join CBSA in any of the three divisions."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
You display a lot of flexibility and willingness in your answer while still highlighting that you have valuable experience in an airport environment. Good work!
Communication
16. What is a 'pandemic,' and what part do you believe Canada Border Services Agency plays in such an event?
What You Need to Know
During a viral pandemic, a Border Services Agent may be required to perform screening of those attempting to cross the border. Canada Border Services Agency employees must prepare to react swiftly and appropriately during times of global strain. A pandemic is a 'global epidemic of an infectious disease.' When hired, you must respond appropriately to direct threats, including pandemics such as SARS or COVID-19. When a pandemic is declared, borders may close, and work processes may change dramatically.
Written by Kevin Downey on July 31st, 2022
How to Answer
Be prepared to show that you have an understanding of the role that CBSA plays in such an event. Your response to this question may vary depending on the role which you are interviewing for.
Written by Kevin Downey on July 31st, 2022
1st Answer Example
"I have followed CBSA closely during times of global crisis and have an enormous amount of respect for the way that you train your teams to adjust and meet new demands. Canada Border Services Agency plays an integral role in protecting borders by land, air, and sea. I believe every employee must be highly trained when it comes to reacting swiftly and appropriately to any pandemic or global crisis."
Written by Rachelle Enns on March 28th, 2020
User-Submitted Answer
"A pandemic is a global disease such as SARS or COVID-19. We play an important part because we admit people into the country, so it's our responsibility to properly screen them. It's CBSA's job to protect the border whether it's land, sea, or air."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Your description is clear - good work! If you are aware of any special or new pandemic-related efforts put in place by the CBSA, it would be a nice addition to your answer. For instance, I traveled from Calgary to Toronto in Sept. There was some new technology to help ensure that travelers with an illness were not boarding planes (forehead scanners for temp, etc.).
Discovery
17. Are you willing to consent to the rigorous medical testing required to join the Canada Border Services Agency?
What You Need to Know
CBSA applicants (depending on the role for which you are applying) must pass strictly enforced medical testing. These candidates must be medically and physically capable of performing the duties of the position. These medical requirements are in place to protect the candidate and everyone they'd serve in this position. Their health is critical in their mission to protect the health and safety of the public, and support national security.
Written by Kevin Downey on July 31st, 2022
How to Answer
The medical requirements outlined by CBSA focus on a variety of areas, including vision, hearing, physical ability to undergo the 'use of force' training, and a psychological assessment evaluating their ability to deal with stress. Assure the interviewer that you are prepared to comply with all medical testing associated with your specific role.
Written by Kevin Downey on July 31st, 2022
1st Answer Example
"I understand that CBSA focuses a great deal on overall health with a targeted focus on vision, hearing, physical endurance, and mental stamina. I am willing to comply with all testing now and in the future. I recently visited the optometrist and have perfect vision. I am confident that I will pass CBSAs binocular and visual acuity tests. I also have fantastic hearing and expect to pass all decibel testing. I display a strong resistance when it comes to succumbing to stress, and I am sure to keep myself in peak physical condition."
Written by Rachelle Enns on March 28th, 2020
User-Submitted Answer
"Yes, I'm in great physical shape, and I work out regularly. It's important for an officer to be fit and in peak shape."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
This is important, for sure! You sound confident and ready to meet these expectations :)
Discovery
18. Tell us about yourself and why you want to work for the CBSA?
What You Need to Know
They're are curious why you are interested in this position and are assessing your personality fitness for the role. Your answer will clue them in to your passions, hobbies, and your job-centric interests and how they align with what they have to offer.
Written by Kevin Downey on July 31st, 2022
How to Answer
Speak confidently, making relaxed eye contact, while posturing yourself with positive, engaging, and confident body language. Emotional maturity, self-growth, conscientiousness, and integrity are some of the driving components they're keeping an eye out for.
Written by Kevin Downey on July 31st, 2022
1st Answer Example
"I grew up with a mother who was in law enforcement, and it was a career path that I always wanted follow. I started my career in city law enforcement, but decided I wanted a change of pace, and desire more regular shifts to spend more time with my spouse and small children. Being a border patrol officer seemed to offer the variety that I am seeking."
Written by Kevin Downey on July 31st, 2022
Education
19. What do you know about the history of the Canada Border Services Agency?
What You Need to Know
CBSA hiring authorities are looking for evidence that you have fully researched the agency in preparation for the interview. This includes reviewing the relevant history behind the agency. This will inform them of your work ethic and professionalism.
Written by Kevin Downey on July 31st, 2022
How to Answer
Thorough research the role and offer what you learned about the CBSA history. Try to incorporate their keywords naturally where you can.
Written by Kevin Downey on July 31st, 2022
1st Answer Example
"I have put a great deal of time into learning about CBSA and the critical role the organization has played in protecting the public since its inception. Founded in 2003, the CBSP is relatively new. Before its inception, three different agencies oversaw duties surrounding customs, immigration, and border protection. Originally, there was Canada Customs and Revenue (CCRA), Citizenship and Immigration Canada (CIC) and the Canada Food Inspection Agency (CFIA). In 2003, the Auditor General saw there was a lot of confusion when it came to departmental communication, which birthed the CBSA. Now, the CBSA oversees 117 land-border crossings, has a presence in 13 international airports, employs officers at major marine ports, and rail sites. I feel honored to join an initiative with such rich history and am enthusiastic about working closely with CBSA to make the world even safer as you launch exciting new security initiatives."
Written by Rachelle Enns on March 28th, 2020
User-Submitted Answer
"I've read about the history of the CBSA. I learned that it was founded in 2003. Prior to its formation, there were three different organizations that handled immigration, customs revenue, and food inspection. To eliminate the confusion caused by multiple agencies, the CBSA was formed. The CBSA currently has 117 land borders crossing and a presence in 13 international airports."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
It's a large presence, indeed! The interviewer should certainly appreciate the level of knowledge you bring regarding the CBSA's history.
Education
20. Walk us through your post-secondary education and how the knowledge you gained will benefit your career with CBSA.
What You Need to Know
The hiring authorities at Canada Border Services Agency would like a detailed breakdown of your training and any other educational experiences related to your career, especially those which are transferable to customs, border control, security, or law enforcement. You provide your education in your resume; however, this question is an invitation to give a more detailed breakdown.
Written by Kevin Downey on July 31st, 2022
How to Answer
Be sure to highlight any awards, scholarships, or accolades that you may have received while earning your post-secondary credentials. Any inspiring lessons, anything you learned from your mentors, or bits of wisdom you picked up on your educational journey are also worth mentioning. Anything that can be attributed to your growth.
Written by Kevin Downey on July 31st, 2022
1st Answer Example
"I recently earned a Bachelor of Arts in Criminal Justice, which included 21 core courses, 10 general courses, and 6 electives. This intensive coursework allowed me to gain a strong foundation in criminology, interviewing, forensic science, evidence, and procedures, as well as law and the judicial process. This knowledge will be valuable to my contribution to CBSA as I come with a robust understanding of the regulations and best practices related to border control and public protection. Of course, I never stop learning, so I plan to complete my masters' degree along the way, taking online coursework in tandem with my full-time career."
Written by Rachelle Enns on March 28th, 2020
User-Submitted Answer
"For my post-secondary education, I took police foundations. This course touched on many subjects such as interview and investigation, psychology, criminology, and issues in diversity. The knowledge I gained from taking those courses will benefit me in a career with CBSA because I already have prior knowledge that will be beneficial to your agency."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Good start! The details you provide around your coursework is a nice touch. Your last sentence could use more detail. I've provided a starter example for you below.
"I completed the Police Foundations course (through?). This course touched on many subjects, such as interviews and investigation, psychology, criminology, and diversity issues. The knowledge I gained from taking those courses will benefit me in a career with CBSA in various ways. For instance...(discuss the measurable ways that your coursework will benefit the CBSA)."
Education
21. We want to hire employees with a keen interest in public protection and law enforcement. How do you stay up to date on current events that may impact Customs, Immigration, and Border Protection?
What You Need to Know
Canada Border Services Agency wants assurance you are genuinely interested in working with them, and not just playing the numbers game of trying to land any old job. Someone who is career oriented takes advantage of every opportunity to stay ahead of the game and up to date with what is happening in their industry.
Written by Kevin Downey on July 31st, 2022
How to Answer
Briefly share with the interviewer how you stay up to date on current events in the public security and law enforcement realm, especially where related to border patrol. Whether you read law-related books, follow particular news journals or subscribe to a blog related to law enforcement and security, be sure to show your enthusiasm for building your knowledge base.
Written by Kevin Downey on July 31st, 2022
1st Answer Example
"My favorite resources include the Department of National Defence website where I dive into topics on cybersecurity and counterterrorism. I also subscribe to a private blog called 'All Things Counter Terrorism' written by Leah Farrall, who previously worked as a Counter-Terrorism Intelligence Analyst. She is also an Al-Qaeda specialist. I believe that it's critical to continually educate myself and embrace on-going learning since law enforcement and security topics change every day."
Written by Rachelle Enns on March 28th, 2020
User-Submitted Answer
"I continuously read articles and remain up to date on news that may affect our borders. Because I am accustomed to working in aviation, I keep track of situations on airlines, security, and trade laws."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Nice start! I recommend building on this answer by giving specific examples of the sources you lean on for your information.
Education
22. To qualify for specific roles, CBSA agents must be bi-lingual in English and French. Do you have any special linguistic skills to mention?
What You Need to Know
CBSA, as a whole, doesn't require all applicants to be bi-lingual. However, if you want consideration for bilingual opportunities, these positions require a working knowledge of Canada's official languages. Also, CBSA reassesses your language skills every five years. You must be able to speak, read, and write in both English and French at a designated level.
If you have additional language skills, make sure to include details on your resume. Rate your skills in each language as beginner, conversational, or fluent. If you are interested in growing into those positions, express your enthusiasm and willingness to learn another language if you don't yet possess this skill.
Written by Kevin Downey on July 31st, 2022
How to Answer
Share your skill level. Express you have a genuine interest or are open to learning more languages. Make sure to communicate your answer as clearly and concisely as possible. Avoid using speech crutch words, such as "Like," "um," "you know," "so on and so forth," "and," "well," "but," "so," "ah," "er," "literally," "actually," and "basically."
Written by Kevin Downey on July 31st, 2022
1st Answer Example
"I am fluent in English and am proactively learning French, rating myself as a beginner. I will continue to teach myself French through the interview and hiring process, ensuring that I have a leg up when it comes to applying for bi-lingual roles in the future."
Written by Rachelle Enns on March 28th, 2020
User-Submitted Answer
"I speak beginner's level French, but I would like to learn if the opportunity arises. I also know other languages that might help since Canada is a multicultural country. I speak Urdu and Punjabi. It is a goal of mine to expand my knowledge of French to be able to converse, if necessary."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Fantastic! You are already skilled linguistically, and Urdu and Punjabi will be highly beneficial as a CBSA agent.
Experience
23. On a typical day, the Canada Border Services Agency seizes thousands of pounds of illegal drugs and makes hundreds of apprehensions. How will you best support your colleagues while managing a perpetually heavy workload?
What You Need to Know
If you are not aware of the overall activities of the CBSA, they provide some stats on their website. A few annual stats at a glance:
- 96 million travelers processed
- 11,217 firearms and weapons seized
- 1,307 illegal tobacco seizures
- $2.8 million of suspected proceeds of crime seized
- 16,180 drug seizures
- 7,786 removals of inadmissible persons
And, that is just the tip of the iceberg.
Amid a significant workload and considerable stress, CBSA needs to see that you will remain a team player who supports every member of their team, officer, and agent around you.
Written by Kevin Downey on July 31st, 2022
How to Answer
Discuss how you remain helpful and collaborative, regardless of the volume of work or pressures on any given day. Assure them you take the necessary steps and procedures very seriously and always adhere to protocol. If you have any relevant examples to share where you've faced similar situations, not is the time to flout your prior experience.
Written by Kevin Downey on July 31st, 2022
1st Answer Example
"The volume of processing, seizures, and apprehensions handled by CBSA is remarkable and difficult to comprehend as an outside observer. For myself, every seizure and apprehension means less crime on our streets, fewer drugs for our citizens to abuse, and a lower number of illegal weapons in the hands of dangerous people. Thinking about this is highly motivating and will serve as a significant driver for me, even on the most difficult days. The more often I can skillfully help my team members along the way, the better. I will support my colleagues by maintaining this enthusiasm and desire for collaboration every single day."
Written by Rachelle Enns on March 28th, 2020
User-Submitted Answer
"I will put my utmost effort into supporting my colleagues in order to reduce crime and illegal drugs. I will handle the workload by maintaining a positive attitude and enthusiasm."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
These are nice ways to support your colleagues, indeed. Since you work in a similar environment already, can you share how you currently support your co-workers? By adding in a measurable example or story, you will take the answer from simply 'telling' the interviewer what you will do to actually 'showing' the interviewer that you are a person of action.
Experience
24. What has been your experience with agency paperwork and how do you feel about it?
What You Need to Know
Paperwork and filing reports can be repetitive and monotonous. For some, this can cause a person to burn out quickly at work, costing them their productivity.
Written by Kevin Downey on July 31st, 2022
How to Answer
Try to strike a balance, regardless of whether your personality type leans more towards solitary introverted tasks or extroverted group projects. Set the impression you're up to any challenge.
Written by Kevin Downey on July 31st, 2022
1st Answer Example
"I'm indifferent to that part of the job. I take pride in my work, no matter what I'm doing, and have several systems and processes for every aspect of what I do. When you are good at what you do, you enjoy the work. So I set myself up for success for that aspect of the job a long time ago."
Written by Kevin Downey on July 31st, 2022
Experience
25. How familiar are you with international trade laws and regulations?
What You Need to Know
International trade law refers to the set of rules and agreements that govern commerce between countries and how countries conduct business across borders. CBSA hiring authorities would like to know more about your current experience level and industry knowledge.
Written by Kevin Downey on July 31st, 2022
How to Answer
Before your interview, take some time to refresh and educate yourself on international trade law and regulations. Share the breadth of your knowledge, in summary, while communicating clearly.
Written by Kevin Downey on July 31st, 2022
1st Answer Example
"I have read a variety of resources regarding international trade law and recently enrolled in an online course, once I decided to apply for a career with CBSA. This course provides a focus on governing law as it relates to trade, the fundamental principles of governing the trade of goods and services, as well as basic information regarding agriculture, food safety, and environmental protection. As a person with a keen interest in these topics, I also read a great deal on geopolitical tensions between trading powers, particularly between Canada and our three largest trading partners, the US, China, and the UK. Rest assured, once hired by CBSA, I will be studious in my learning and will keep up to date with international trade law and regulations."
Written by Rachelle Enns on March 28th, 2020
User-Submitted Answer
"I have taken time to learn about trade laws since I expressed my interest in becoming a CBSA officer. I learned basic fundamentals about agriculture, environmental protection, food safety, and consumer goods. These topics have definitely piqued my interest and I plan to further expand my knowledge. I have an interest in law in general and always like to learn more every day."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
It's evident that you are a lifelong learner - this is wonderful! You will have many topics to dive deep into as a CBSA officer, and it seems that you are ready and eager to begin.
Experience
26. How have you trained and prepared yourself for a role with Canada Border Services Agency?
What You Need to Know
Your answer will provide insights as to how seriously you're competing for this position. Be prepared to discuss with the interviewer the tangible actions you have taken to ensure full preparation for a career with CBSA.
Written by Kevin Downey on July 31st, 2022
How to Answer
There's a lot you can do to prepare yourself emotionally and physically for their stringent interview process. It's widely recommended you keep yourself mentally sharp and physically fit while working through each stage of the interview process. This includes vigorous exercise, meditation, practicing acute problem solving, or learning more about the history of border services in Canada.
Written by Kevin Downey on July 31st, 2022
1st Answer Example
"I have always kept myself in pique physical condition, and continue to do so through weight lifting, long-distance cardio, and CrossFit. I am in the best shape of my life and will commit to maintaining a strong workout regime throughout my career with CBSA. Although physical fitness naturally contributes to mental health and stability, I am sure to prepare myself further through guided meditations, reading books on leadership, and even taking the time to train my memory and attention through Luminocity brain games."
Written by Rachelle Enns on March 28th, 2020
User-Submitted Answer
"I trained myself physically by changing my exercise regimen to include more functional movements, rather than simply lift weights. I joined a local MMA gym. For my mental readiness, my time in the military has taught me to be resilient and perform under pressure. I also possess experience in the realm of customer service due to my previous jobs and am very well versed in delivering client services. Due to the nature of the BSO's duties in dealing with difficult people and situations, I have also undertaken training on how to interact with distressed individuals."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
It's clear that you have put in a lot of prep work - this is excellent! The range of skills you will bring to the role is impressive, and you do a great job qualifying yourself.
Experience
27. Agents with the Canada Border Services Agency ensure Canada's security and prosperity by facilitating and overseeing international travel and trade across Canada's border. How will you meet the mental demands of this job?
What You Need to Know
Working for the Canada Border Services Agency can be strenuous. Throughout your application, you'll need to demonstrate the characteristics and traits they're looking for in a CBSA employee. These include dealing with difficult situations, decisiveness, effective interactive communication, sound judgment, personal integrity, and strong values and ethics.
Written by Kevin Downey on July 31st, 2022
How to Answer
Align CBSA's language to your own as much as possible. Provide tangible examples rather than generalizations.
Written by Kevin Downey on July 31st, 2022
1st Answer Example
"I know that CBSA looks for candidates who display decisiveness and have good judgment and can deal with making difficult decisions. When it comes to these mental demands, I will meet and exceed your expectations. Based on my previous work experience in high-pressure roles such as large events security, I have proven my ability to make wise, calculated decisions that benefit large public groups. I am emotionally mature and have been practicing stoicism for the past three years, which means training myself to be emotionally resilient."
Written by Rachelle Enns on March 28th, 2020
User-Submitted Answer
"I keep myself emotionally resilient, and I adapt to stressful situations easily because I'm often in those sorts of environments. I have worked in respite shelters where there is a daily overdose, and I come across dead bodies often. It takes a cool, level head to stay calm and resolve these problems."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
It certainly does take a level-headed individual to remain calm in this type of emotional and straining situation. This answer is a good example of weaving in details of your unique experiences to set yourself apart from other candidates. I recommend finishing up your response with a final qualifying sentence. I've provided an example for you below.
"I keep myself emotionally resilient, and I adapt to stressful situations easily because I'm often in mentally demanding environments. I have worked in respite shelters where there is an overdose daily. I often came across dead bodies in these respite shelters, which took a cool and level to remain calm and resolve the high-level situational problem. When I join the CBSA, I will meet the mental demands of the job by...(discuss your action plan using measurable examples)."
Experience
28. Canada Border Services Agency safeguard our borders. How will your expertise, character, and dedication to our mission be of benefit to our agency?
What You Need to Know
This question is another way for CBSA to ask, 'Why should we hire you?' Not only do they have a vested interest in determining how accurate your expectations are, but they also need to make sure you are made of the right stuff to handle the pressures associated with the job.
Written by Kevin Downey on July 31st, 2022
How to Answer
Detail how your best transferable skills and traits would be considered an asset to CBSA. Exhibit passion and enthusiasm to compete for this career opportunity. Approach this like you would a sales pitch or a credibility statement. If hired, how would you solve a problem or create solutions for CBSA? Choose a handful of your strengths which align with the requirements of this job.
Written by Kevin Downey on July 31st, 2022
1st Answer Example
"The main charter of CBSA includes Protection, Service, and Integrity. When it comes to protection, I will apply my keen observational skills as well as my ability to think and react quickly under pressure to ensure the safety of the public. I consider myself to be an observant and watchful person who will be of service when it comes to detecting and preventing outside threats. I am courageous, as shown by the time I spent serving in the Royal Canadian Navy. I have a proven history of stepping up when it comes to protecting our nation and serving my country. I am dedicated, trustworthy, and also see integrity as the cornerstone to every action that I take and each decision that I make. It would be an honor to be of service to this esteemed agency and the people of Canada."
Written by Rachelle Enns on March 28th, 2020
User-Submitted Answer
"My objective is to follow the code of conduct thoroughly. My experience is valuable to the job because I currently maintain those principles. I align with the values and ethics of the CBSA, and I hope to have a lengthy career and even retire as a CBSA officer."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
You've created a strong foundational answer - this is a good start! One recommendation is to carve out more specific/measurable examples of your expertise, character, and dedication. The answers are feeling a touch repetitive, and one way to combat this is by weaving memorable stories and examples into your responses. Let me know if you'd like further clarification :)
Experience
29. In addition to border agents, CBSA employs forensic scientists, international trade specialists, public affairs officers, and other specialists. Talk to us about the unique skills you will bring to our agency.
What You Need to Know
The agency is scouting for a significant range of talent when it comes to the security professionals and agents they are bringing on board. They are also interested in hiring career focussed individuals who have some sense of where they want to take their career with CBSA.
Written by Kevin Downey on July 31st, 2022
How to Answer
Offer the unique qualities, characteristics, and knowledge that helps you to stand apart from other candidates. Be your greatest advocate. Take this opportunity to boast about your merits and talents.
Written by Kevin Downey on July 31st, 2022
1st Answer Example
"I believe one area of skill that stands out is my ability to quickly make critical decisions based on my ability to read and understand laws, legal commentary, and regulations. This skill comes from the knowledge I gained from obtaining my degree in Criminal Law. I am eager to apply this learning for the benefit of CBSA and my country overall."
Written by Rachelle Enns on March 28th, 2020
User-Submitted Answer
"I am a people person. I have a lot of experience working in hospitality and catering to the needs, emotions, and expectations of people. One of my strengths is the ability to be empathetic and understanding of the views of others, the conclusions they come to, and their motivation for reaching the decisions they make."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
This is a good start! If you consider yourself a 'people specialist,' I recommend adding a measurable example of these skills in action. Perhaps you could tell a brief story of a time when you changed a situation through your use of empathy.
Experience
30. Have you carefully reviewed the CBSA Code of Conduct? Are there any points of ethical conduct and responsibilities you feel unable to fulfill?
What You Need to Know
The Canada Border Services Agency Code of Conduct can be found online at cbsa-asfc.gc.ca. The multi-tiered Code of Conduct outlines a variety of topics such as values and expected standards, prohibited actions, misconduct, conflicts of interest, disclosure of information, and other issues critically related to ethics.
Written by Kevin Downey on July 31st, 2022
How to Answer
Show the hiring authorities that you have a firm understanding of all expectations placed on you from an ethical standpoint, should you be hired. It is essential to express that there are zero sticking points for you when it comes to upholding these ethical standards.
Written by Kevin Downey on July 31st, 2022
1st Answer Example
"I have carefully combed through the Code of Conduct provided by CBSA. This Code of Conduct is straightforward, and I can assure CBSA that, if hired, I would abide by these regulations to the letter. There were many interesting factors included in the code of ethics, such as indirectly accepting gifts, for instance. There is a lot to learn, but I am confident that I already live my life in a manner that makes it much simpler to abide by this Code of Conduct without any issue."
Written by Rachelle Enns on March 28th, 2020
User-Submitted Answer
"No. The expectations are very similar to those required of members of the military and as such, I have been abiding by a similar code of conduct. I also believe that the expectations outlined in the code of conduct are those that can be expected of a competent professional who displays integrity in and out of the workplace. That is what I aspire to be should I be given an opportunity with the CBSA"
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
I like that you make a connection between the expectations of the CBSA and that of the military. This approach shows the interviewer that it will not be a major challenge for you to abide by the conduct expectations. Your answer is very confident!
Experience
31. All CBSA employees must maintain high standards of honesty, integrity, and character to gain and maintain the trust of the public. How will you exude this commitment in every interaction with the public?
What You Need to Know
Canada Border Services Agency puts integrity and character first when making hiring decisions. The hiring authorities not only want assurances you possess these characteristics; they want to see these traits in action. They want to make sure you can talk the talk and walk the walk.
Written by Kevin Downey on July 31st, 2022
How to Answer
Using information from the Code of Conduct, and language similar to the CBSA, take some time to think about the tangible ways in which you'll exude honesty, integrity, and character throughout your career. Speak with confidence while making eye contact.
Written by Kevin Downey on July 31st, 2022
1st Answer Example
"I understand that a minuscule amount of CBSA agents are found to violate this critical Code of Conduct. These instances include crimes such as corruption, bribery, domestic violence, and driving under the influence. To exude integrity, to earn and keep the trust of the public, I will always behave in a way that is honest, fair, and right. Even the smallest delinquency is unacceptable. I live a clean lifestyle, which includes refraining even from alcohol. I was raised to do what is right, even when nobody is looking. Rest assured, I would keep myself on the straight and narrow while also holding my fellow teammates accountable."
Written by Rachelle Enns on March 28th, 2020
User-Submitted Answer
"I believe in behaving correctly in terms of honesty and integrity even when no one is looking, such as bribery, personal gain, lying, etc. My character won't allow me to do otherwise, for I follow a healthy and positive lifestyle where I have never drank or even smoked in my life. I don't like to lie and backbite others, and I don't steal or put others down. Basically, to exert a positive attitude and repress a negative one towards anyone."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Very positive response! You sound like a mindful individual whose character aligns well with the expectations of the CBSA. The details that you include are fantastic because they will allow the interviewer to view your character through actions versus just words.
Experience
32. Canada Border Services Agency maintains a profoundly stringent hiring process. Why should we hire you?
What You Need to Know
The CBSA interview process comes in eight stages:
1. Officer trainee entrance exam (OTEE)
2. Interview
3. Firearms safety courses
4. Physical evaluation
5. Second language evaluation
6. Psychological assessment
7. Medical exam
8. Secret security clearance
Understanding that the CBSA interview process is lengthy, in-depth, and indeed stringent, it's up to you to show that you are the right person for the job.
Written by Kevin Downey on July 31st, 2022
How to Answer
Detail what sets you apart. Offer any career accolades, personal achievements, industry-related training, linguistics, or volunteer work. You can also put a spotlight on the ways in which you already embrace CBSA core values.
If you can't identify what sets you apart, ask others. Their observations may help you understand how you are perceived and your most significant contributions. In an interview, you are your most influential advocate, so be prepared to advertise your merits with measured confidence and humility.
Written by Kevin Downey on July 31st, 2022
1st Answer Example
"I am confident that, after clearing all stages of the Canada Border Services Agency interview process, the hiring authorities will find me to be an ideal candidate. I have spent time learning the CBSA ethos, reading through the Code of Conduct, and learning about the various security programs in place. In addition to this eager attitude and willingness to learn, I bring skills such as being trilingual and a dual degree in Criminology and Law. These are just a few of the ways that I will contribute to CBSA initiatives and represent this esteemed organization with complete enthusiasm."
Written by Rachelle Enns on March 28th, 2020
User-Submitted Answer
"My airport experience is valuable, especially as a screening officer. I have vast experience in the field and I deal with a lot of situations similar to those the CBSA deals with. I work with passengers, searching bags and people. I deal with the same kind of volatile situations that you encounter at the CBSA. The values of integrity and responsibility are also the same."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
This is a good start! I'd love to see more compelling detail around how the CBSA will benefit specifically by hiring you. We have a guide on how to answer 'Why should we hire you?' and I think it will help you create a more in-depth and memorable response. You can find the guide here: https://www.mockquestions.com/articles/How to Answer: Why Should We Hire You?/
Experience
33. Certain employee conduct, on and off duty, may be subject to disciplinary action. What actions do you understand to be impermissible?
What You Need to Know
They will evaluate your choice of words, your body language, and any tells which might reveal your level of commitment. They are also curious how familiar you are with their code of conduct, and how seriously you take it by how well versed you are.
Written by Kevin Downey on July 31st, 2022
How to Answer
Research their code of conduct in preparation for your CBSA interview. Exhibit a full comprehension of their expectations. Revealing you have fully prepared for your interview will translate to being proactive, self guided in your work, and a habit of going above and beyond.
Written by Kevin Downey on July 31st, 2022
1st Answer Example
"I have taken the time to read the entire Code of Conduct. I understand that prohibited actions include a variety of integrity-related acts of misconduct, false statements, disclosure of official information, misuse of government property, unethical use of alcohol, bias-motivated conduct, specific financial and political activities, and more. I feel that all of the points made in the Code of Conduct are critically important and very fair. It is of utmost importance that I earn the trust of this agency, my fellow agents, and the public. For that reason, I will do everything to ensure that I act in integrity and abide by the CBSA ethos on and off duty."
Written by Rachelle Enns on March 28th, 2020
User-Submitted Answer
"After reading over the code of conduct, there are a variety of integrity and acts of misconduct that are deemed impermissible and include disclosure of official information, misuse of government property, and anything illegal relating to the criminal code or the CBSA
Act."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
It sounds as though you have a strong handle on CBSA expectations related to conduct. Whenever possible, I recommend adding a qualifying statement at the end of your response. For instance, 'It is of utmost importance that I earn the trust of this agency, my fellow agents, and the public. For that reason, I will do everything to ensure that I act in integrity and abide by the CBSA ethos on and off duty.'
Leadership
34. Talk about the ways you exhibit leadership qualities even when you are not in a leadership role.
What You Need to Know
CBSA looks for individuals who naturally act like a leader. They're interested in learning your style of leadership and how you navigate challenges while motivating those on your team.
Written by Kevin Downey on July 31st, 2022
How to Answer
Challenge yourself to align your philosophy to theirs in a complementary way. Describe the ways in which you behave as a leader in your everyday life. Even if you're not driving a team, you can still demonstrate the qualities of a leader. Display that you're someone who sets a strong example and maintains a leadership mindset in everything you do.
Written by Kevin Downey on July 31st, 2022
1st Answer Example
"I spend a lot of time reading books and listening to podcasts around the topic of leadership. One quote that I appreciate is from John Quincy Adams, 'If your actions inspire others to dream more, learn more, do more and become more, you are a leader.' For this reason, I am sure to always lead by example. I never know who is watching my actions or learning from my behavior and choices. This mentality applies to my time at work, at home, out with my friends socially, or even the actions that I take on social media. No matter what the situation, I practice leadership and value being a fine example to others."
Written by Rachelle Enns on March 28th, 2020
User-Submitted Answer
"In my previous job I would always step in to help my coworkers when I would see them struggling or getting overwhelmed with their task. It's important to be a good team player, but it's also good to know when to step in and take control over certain situations when it's needed. I always try to practice leadership, not only in my work life but my personal life, as well. I'm not one to conform just because everyone else is."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
It seems you have a lot of natural leadership tendencies, which is terrific! I encourage you to include more measurable examples. This approach will ensure a memorable, action-based response. For instance, you could tell a brief story of a time when you took the lead on the job, even when it was not an expectation of your role.
Role-Play
35. You have recently been promoted to the manager of your team over Sarah, and as a result, she’s considering moving over to your competitor. Persuade Sarah to stay without damaging the reputation of the company.
What You Need to Know
To recap; Behavioral interview questions are presented as past scenarios you've previously encountered ('Tell me about a time when'). Situational questions pose hypothetical situations you may face in the future, with a 'what would you do' response. A role play interview questions involves a participative scenario where your skills and responses are tested in the present, in real time. The competencies you'll be evaluated on are; developing self, flexibility, problem solving, meeting client needs, communication, teamwork, and self-control and composure. You will also be scored on how well you interact with the actors, especially on the level of the respect and sensitivity you exhibit concerning race and diversity.
They'll likely have presented the role to you in advance, giving you anywhere from a day to 5-10 minutes to prepare. Take full advantage of any time they give you. Don't just read through the materials they provide you with and assume you are ready. Research the role and get in character. Most of the CBSA's role-play questions will be customer service oriented, and will focus on your interpersonal skills and conflict management skills. Take notes on the relevant information which will guide you on how to respond and react. Decide on and commit to your approach as soon as you have a clearer understanding of the role the actor will play. Since this is testing your responses, you'll want to practice. Watch your body language in the mirror. Record your voice and listen for tone, speech-crutches, slang and choice of words. This is especially important when immersed in scenarios surrounding linguistic diversity.
Written by Kevin Downey on July 31st, 2022
Pro Tip
This scenario will test your communication skills and your ability to speak non-defensively, objectifying the situation. This also will require you to exhibit in your diplomacy, composure, and will test your sense of teamwork, how you inspire others, and how you foster a stronger team environment and collaborative mentality. It will test your problem-solving skills, and your ability to discern facts from opinions or misunderstandings, which will speak to your emotional intelligence and your ability to empathize and not internalize the emotional state of others.
It will test your flexibility and your adaptability, and if your ability to identify your coworker's needs, from their need to feel heard, validated, empathized with, and assured they are a valued member of the team. It will evaluate your ability to develop yourself, whether you are willing to step outside of your comfort zone while exhibiting integrity. Lastly, it will test your conscientiousness and reliability, and how consistent you are in your responses, your approach, and your overall handling of the situation.
Written by Kevin Downey on July 31st, 2022
1st Answer Example
This scenario will put your team mentality and your communication skills to the test. It is your task to inform your coworker they are valued, that the team needs them, and that you want to help them attain their career goals. However, you'll also remain mindful of your cultural competence in this scenario. The actor may present reasons they believe played as an unfair component in being passed up for the promotion. Also, if this employee is prepared to leave their current employer for the competition, it can look like an emotional or irrational reaction to the situation, which could further hamper their success in progressing their career.
So the goal here is to maintain open body language. To exude empathy and put your active listening skills to the test. Remain confident, nondefensive, and objective while keeping the big-picture in your crosshairs the entire time. Your goal is to get the actor to see the big picture as well. Ultimately, whether they decide to leave or to stay, offer a helping hand, showing that you care for your fellow team member, that you want to help and that you want them to succeed.
Written by Kevin Downey on July 31st, 2022
Role-Play
36. In a team-leadership role, you discover that a team member has gone “over your head” to propose an idea or complain about an issue without talking to you first. You’ve asked to talk to them for a minute and they agree...
What You Need to Know
Behavioral interview questions are presented as past scenarios you've previously encountered ('Tell me about a time when'). Situational questions pose hypothetical situations you may face in the future, with a 'what would you do' response. What happens during an interview role play? Role play interview questions involve a participative scenario where your skills and responses are tested in the present, in real time. There are occasions where instead of providing a brief, they'll verbally relay the situation you are role-playing in. Either way, ask as many clarifying questions as you can to ensure you are in full understanding of the expectations. Take full advantage of any time they give you. Don't just read through the materials they provide you and assume you are ready. Research and evaluate the role and get in character.
Written by Kevin Downey on July 31st, 2022
Pro Tip
This scenario will likely evaluate you on your self-control and composure, which will speak to your emotional intelligence and your ability to govern your own emotions. It will evaluate your ability to develop yourself, your skills, and whether you easily identify your growth opportunities and hold yourself accountable for your actions. Lastly, it will test your communication skills and your ability to speak non-defensively while objectifying the situation.
Written by Kevin Downey on July 31st, 2022
1st Answer Example
What happens during an interview role play? Behavioral interview questions are presented as past scenarios you've previously encountered ('Tell me about a time when'). Situational questions pose hypothetical situations you may face in the future, with a 'what would you do' response. A role play interview questions involves a participative scenario where your skills and responses are tested in the present, in real time. The competencies you'll be evaluated on with role-play interview questions are; developing self, flexibility, problem solving, meeting client needs, communication, teamwork, and self-control and composure. You will also be scored on how well you interact with them, especially on the level of the respect and sensitivity you exhibit concerning race and diversity.
They'll likely have presented the role to you in advance, giving you anywhere from a day to 5-10 minutes to prepare. Take full advantage of any time they give you. Don't just read through the materials they provide you with and assume you are ready. Research the role and get in character. Most of the CBSA's role-play questions will be customer service oriented, and will focus on your interpersonal skills and conflict management skills. Take notes on the relevant information which will guide you on how to respond and react. Decide on and commit to your approach as soon as you have a clearer understanding of the role the actor will play. Since this is testing your responses, you'll want to practice practice practice. Watch your body language in the mirror. Record your voice and listen for tone, speech crutches... etcetera.
Written by Kevin Downey on July 31st, 2022
Role-Play
37. In a training session, you find that the trainer has a thick accent, and you can't understand what's being said...
What You Need to Know
Most of the CBSA's role-play questions will focus on your interpersonal skills and conflict management skills. Take notes on the relevant information which will guide you on how to respond and react. Decide on a strategy and commit to your approach as soon as you have a clearer understanding of the role the actor will play. Since this is testing your responses, you'll want to practice. Watch your body language in the mirror. Record your voice and listen for tone, speech-crutches, slang and choice of words. This is especially important when immersed in scenarios surrounding linguistic diversity.
Written by Kevin Downey on July 31st, 2022
Pro Tip
This question will evaluate your effectiveness regarding the respect and sensitivity you exhibit in your interaction concerning race and diversity. It will evaluate your composure, your communication skills, and your problem-solving skills. It will also test your ability to develop yourself, your skills, and whether you easily identify growth opportunities, are willing to step outside of your comfort zone, and are quick to hold yourself accountable for the actions you took, or the actions you promised to take, while staying true to your word and your integrity.
Lastly, it will test your ability to identify your trainee's needs, from their need to feel heard, validated, empathized with, and will test your conscientiousness and reliability, and how consistent you are in your responses, your approach, and your overall handling of the situation.
Written by Kevin Downey on July 31st, 2022
1st Answer Example
Anytime you are in a situation facing linguistic diversity, your goal is to make your communication easier and more relaxed. Sometime we need help to communicate across accent and language barriers, from learning proper name pronunciation to understanding reports.
Listen carefully to everything they have to say and be mindful of your body language at all times. Take care to show positive nonverbal communication by making eye contact and keeping your body language open and non-defensive. The goal here is to remain open, friendly, while exhibiting patience and tolerance, despite how frustrating the gap may feel. So go slowly, speak slowly. The slower you go, the more likely they will follow suit. In situations where this doesn't help, make sure your frustration isn't hindering your ability to listen and understand. Avoid jumping to conclusions or making assumptions about what they are trying to say. Don't give up. Focus on your communication, adapting your style, taking care to avoid using any slang or speech crutches.
Focus your approach on your team effort. They may be struggling to speak English in a way you'll understand. You may be struggling to understand and to use a formal form of English they'll understand. Take some of the responsibility for this challenge. They've already made a considerable effort to learn your language. You need to show them you are making efforts as well.
Written by Kevin Downey on July 31st, 2022
Role-Play
38. You are a security guard working at a large toy store. You notice a commotion where a parent is agitated and you learn their kid is missing...
What You Need to Know
The CBSA frequently uses customer service based scenarios for their role-playing. This is due to the CBSA frequently being in interaction with the public. These scenarios falls into similar categories which make them relatable to the role. This allows for any transferable skills to shine through, especially where a background in law enforcement or border patrol isn't a prerequisite. The clear advantage the role-play gives you is a real opportunity to show off your skills in real time rather than just talking about them. This is the primary reason not to get nervous. Rather, seize this opportunity. Exude confidence.
Written by Kevin Downey on July 31st, 2022
Pro Tip
This scenario will test your ability to identify the client's needs, from their need to feel heard, validated, empathized with, and assured their concerns are going to be addressed in a manner that exceeds their expectations. It will test your communication skills and your ability to speak non-defensively, objectifying the situation, your diplomacy and negotiation in the situation. It will test your flexibility and your adaptability, and if you adjust your approach and your communication style. It will test your problem-solving skills, and your ability to discern the facts surrounding this emotionally charged situation, your self-control and composure, which will speak to your emotional intelligence and your ability to govern your own emotions. Lastly, it will test your conscientiousness and reliability, and how consistent you are in your responses, your approach, and your overall handling of the situation.
Written by Kevin Downey on July 31st, 2022
1st Answer Example
With this question, you know that you will be meeting with at least one actor who will likely be nervous, agitated, distracted, defensive, and frantic. Your goal is to fact gather while being a calming and reassuring force.
Start off your role-play by introducing yourself, telling them you are here to help, and that you are taking sole responsibility for addressing their concerns. Next, show them you are serious by taking action. Ask for a picture, show it to your coworkers, and get the search party started.
Next, fact-gather. Listen carefully to what they have to say and be mindful of your body language at all times. Take care to show positive nonverbal communication by making eye contact and keeping your body language open and non-defensive. Try to identify what happened while finding means to enhance your communication. Continue to ask clarifying questions before continuing. Take notes throughout the role-playing situation. Establish the facts (When, where, who, how, & why). Clarify and mirror, making sure everyone is on the same page.
Offer the course of action you intend to follow and share it with the actor so they understand that you are taking action. Be patient, empathize with them, try to be a calming force. Inform them the calmer everyone can remain, the more focussed and assured the outcome will be. Make sure they are satisfied with your course of action and ask if there is anything else you can address while you are at it. Assure them that you are taking responsibility for their situation and assure them you will follow up with them at a determined point to inform them of your progress.
Written by Kevin Downey on July 31st, 2022
Role-Play
39. Your boss is not in the office and there is an irate customer waiting in the waiting room. The secretary asks for your help...
What You Need to Know
You'll be interacting with an actor in the role opposite you, and it is their job to make it tricky for you to navigate. Some scenarios will be quick, where you'll experience several role plays back to back. Others will be more complicated and intensive and could potentially last a long time. In those cases, you'll more likely be tested with only one scenario. Most role-play sessions last anywhere from a half hour to a full hour.
Written by Kevin Downey on July 31st, 2022
Pro Tip
This tests your ability to step outside of your comfort zone, your flexibility in prioritizing this issue over your other concerns, your ability to meet your client's needs, your communication skills, your sense of teamwork, your composure, conscientiousness and reliability.
Written by Kevin Downey on July 31st, 2022
1st Answer Example
Going into this situation you know that the actor you'll role play with is irritated, has been waiting for a while, and will probably prove challenging to communicate with at your initial encounter. What you don't know is if your boss is the only person who can handle their situation, or if you are fully equipped to address their concerns. Start off your role-play by introducing yourself, saying that you are here to help them in any way that you can.
Next, fact-gather. Listen carefully to what they have to say and be mindful of your body language at all times. Take care to show positive nonverbal communication by making eye contact and keeping your body language open and non-defensive. Display enhanced communication skills by actively listening, nodding, mirroring what they've said back to them, asking clarifying questions, and at the end giving them a summary of what they're communicating to show them they have been understood and heard.
Maintain your confidence and body language throughout. Do not allow yourself to be influenced or provoked in any way. Empathize with their concerns by putting yourself in their shoes. Validate their concerns as well, and inform them of the big-picture view, and any components they weren't privy to or aware of. Take responsibility for the care they'll receive and assure them you'll follow up with them, and that you will take every measure you are able to address their needs. Be flexible in your approach, while adhering to the guidelines.
Written by Kevin Downey on July 31st, 2022
Role-Play
40. Two teammates are embroiled in a conflict over how to proceed on a team project. They’re raising their voices and the conflict seems to be escalating. There are no other supervisors present and you are walking into the situation cold...
What You Need to Know
What happens during an interview role play? A role play interview questions involves a participative scenario where your skills and responses are tested in the present, in real time. They'll likely have presented the scenario and you role in advance, giving you anywhere from a day to 5-10 minutes prior to prepare. Most of the CBSA's role-play questions will focus on your interpersonal skills and conflict management skills. Take notes on the relevant information which will guide you on how to respond and react.
Written by Kevin Downey on July 31st, 2022
Pro Tip
This scenario will test and score you on your sense of teamwork, how you motivate or inspire others, and how you foster a stronger team environment and collaborative mentality. It will test your problem-solving skills, and your ability to discern facts from opinions or misunderstandings. It will test your communication skills and your ability to speak non-defensively, objectifying the situation rather than singling out any one person. This also will help in your diplomacy and negotiation in the situation.
It will probably evaluate you on your self-control and composure, which will speak to your emotional intelligence and your ability to govern your own emotions. It will test your flexibility and your adaptability, and if you adjust your approach and your communication style. Lastly, it will test your conscientiousness and reliability, and how consistent you are in your responses, your approach, and your overall handling of the situation.
When entering the situation, try to remain confident and relaxed. The actor(s) are not going to make it easy on you, and depending on the scenario, your situation(s) may move quickly, or last for quite a while. So, assume the role you are to perform, even if it doesn't seem related to the role.
Written by Kevin Downey on July 31st, 2022
1st Answer Example
With this question, you know that you will be meeting with two actors who are having a disagreement. The project needs to continue moving along, and their interaction is affecting the morale and productivity of the rest of the team. If they are upset at one another, they are likely directing blame and are both in defensive postures. It might also be wise to get them into a private space, away from affecting the rest of the team. Your goal is to respectfully de-escalate. You need to get both of them to objectify the situation and look at the big picture.
Start by calmly asking everyone to take a step back and take a deep breath, and give them each an opportunity to speak, in turn. Listen carefully to everything they have to say and be mindful of your body language at all times. Take care to show positive nonverbal communication by making eye contact and keeping your body language open and non-defensive. You need to get them back into a positive and collaborative team mentality. Try to identify where their communication went sideways, and to offer an amicable approach where the project can continue and come ahead of the deadline.
Take notes throughout the role-playing situation. Establish the facts (When, where, who, how, & why). Clarify and mirror, making sure everyone is on the same page. Offer the course of action you intend to follow and share it with the actor so they understand that you are taking action. Make sure they are satisfied with your course of action and ask if there is anything else you can address while you are at it. Assure them that you are taking responsibility for their situation and assure them you will follow up with them at a determined point to inform them of your progress.
Written by Kevin Downey on July 31st, 2022
Role-Play
41. You are working in the customer support team of a retail firm. A customer who bought a ginger beer from one of your stores discovered that it had a dead snail in it after drinking and is now threatening to call the consumer watchdog...
What You Need to Know
A hiring manager will score you on your confidence and your comfort level in your ability to perform. They'll be watching to see if your approach or strategy is sound. They'll test your flexibility as well, for often in such situation things don't go according to plan. They'll observe your skill level and see how well it matches to how you've presented yourself on your resume, as well as throughout the interview so far. It will test your critical thinking skills and how quickly and decisively you are able to respond and react to the situations they'll present you with. Lastly, they'll evaluate your professionalism, and how emotionally stable you are throughout the role play. This will speak to your emotional intelligence and how in control of youyr emotions you are, and how consistent your behavior and stress responses are.
Written by Kevin Downey on July 31st, 2022
Pro Tip
This scenario will test your communication skills and your ability to speak non-defensively, objectifying the situation rather than singling out any one person. It will test your flexibility and your adaptability, and if you adjust your approach and your communication style. This also will help in your diplomacy and negotiation in the situation. It will test your problem-solving skills, and your ability to discern facts from opinions or misunderstandings. It will test your ability to identify the client's needs, from their need to feel heard, validated, empathized with, and assured their concerns are going to be addressed in a manner that exceeds their expectations. It will test your willingness to step outside of your comfort zone. If the actor grows increasingly agitated, it will probably evaluate you on your self-control and composure, which will speak to your emotional intelligence and your ability to govern your own emotions. Lastly, it will test your conscientiousness and reliability, and how consistent you are in your responses, your approach, and your overall handling of the situation.
Written by Kevin Downey on July 31st, 2022
1st Answer Example
Going into this situation, you know that the actor you'll role play with is upset, disturbed, worried about any health implications this issue holds, and will possibly prove difficult to communicate with upon introduction. Launch into your role-play by introducing yourself, saying that you are here to help them in any way that you can, and that you are going to handle their concern as best as you can.
Next, fact-gather. Listen carefully to what they have to say and be mindful of your body language at all times. Take care to show positive nonverbal communication by making eye contact and keeping your body language open and non-defensive. Display enhanced communication skills by actively listening, nodding, mirroring what they've said back to them, asking clarifying questions, and at the end giving them a summary of what they're communicating to show them they have been understood and heard.
Maintain your confidence and body language throughout. Do not allow yourself to be influenced or provoked in any way. Empathize with their concerns by putting yourself in their shoes. Validate their concerns as well, and inform them of the big-picture view, and any components they weren't privy to or aware of. Take responsibility for the care they'll receive and assure them you'll follow up with them, and that you will take every measure you are able to address their needs. Be flexible in your approach, while adhering to the guidelines.
Take action, keeping them in the loop every step of the way, displaying transparency, and giving them clear expectations of what to expect. If you are able, according to the guidelines, to provide them with any concessions, then do so.
Written by Kevin Downey on July 31st, 2022
Role-Play
42. An aggressive person you don't ever recall meeting before accuses you of inappropriate conduct in front of others...
What You Need to Know
During any role play, you'll be scored on any variety of competencies. Among the competencies you may be evaluated on in role-play interviews are; developing self, flexibility, problem solving, meeting client needs, communication, teamwork, and self-control and composure. You will also be scored on how well you interact with the actor, especially on the level of the respect and sensitivity you exhibit concerning race and diversity.
Written by Kevin Downey on July 31st, 2022
Pro Tip
This scenario will test your communication skills and your ability to speak non-defensively, while objectifying the situation rather. It will test your flexibility and your adaptability, and if you adjust your approach and your communication style, which also will help in your diplomacy and negotiation in the situation. It will probably evaluate you on your self-control and composure, which speaks to your emotional intelligence and your ability to govern your own emotions. It will assess your problem-solving skills and your ability to discern facts from opinions or misunderstandings. It will test your ability to identify the client's needs, from their need to feel heard, validated, empathized with, and assured their concerns are going to be addressed in a manner that exceeds their expectations. Lastly, it will test your conscientiousness and reliability, and how consistent you are in your responses, your approach, and your overall handling of the situation.
Written by Kevin Downey on July 31st, 2022
1st Answer Example
Considering the sensitivity of this situation it would likely be best if you recruited help, or at the very least a witness to observed the exchange.
Next, fact-gather while remaining mindful of your body language at all times. Take care to show positive nonverbal communication by making eye contact and keeping your body language open and non-defensive. Display enhanced communication skills by actively listening, nodding, mirroring what they've said back to them, asking clarifying questions, and at the end giving them a summary of what they're communicating to show them they have been understood and heard. Maintain your confidence and body language throughout. Avoid defensive posturing, tone, or choice of words at all costs.
Do not allow yourself to be influenced or provoked in any way. Empathize with their concerns by putting yourself in their shoes. Validate their concerns as well and inform them of any components they aren't aware of. Do your best to clear up the misunderstanding while empathizing with their experience, and assuring them you are here to help and clear things up as best as you can.
Written by Kevin Downey on July 31st, 2022
Role-Play
43. You are a sports club manager. You spot a person posting signs where they shouldn't hung. You approach this person.
What You Need to Know
Try to remain as natural as possible. At the end of the role play, they will probably offer you feedback on your performance. Consider this a part of the test as well. Be as gracious as possible when receiving your feedback, constructive or negative. Take it in stride.
Written by Kevin Downey on July 31st, 2022
Pro Tip
This scenario will test your communication skills and your ability to speak non-defensively, objectifying the situation rather than singling out any one person. This also will help in your diplomacy and negotiation in the situation. It will test your problem-solving skills, and your ability to discern facts from opinions or misunderstandings. It will test how consistent you are in your responses, your approach, and your overall handling of the situation.
It will probably evaluate you on your self-control and composure, which will speak to your emotional intelligence and your ability to govern your own emotions. It will test your flexibility and your adaptability, and if you adjust your approach and your communication style. Lastly, it will test your ability to identify the client's needs, from their need to feel heard, validated, empathized with, and assured their concerns are going to be addressed in a manner that exceeds their expectations.
Written by Kevin Downey on July 31st, 2022
1st Answer Example
The challenge with this scenario is all in your ability to objectively explain the policy regarding posting signs on the property. This requires non-defensive communication skills and a high level of emotional intelligence. So be mindful of your facial cues, body language, choice of words, and try to exude empathy. For any customer facing company, every person you encounter every day is a potential customer. So, in this role-play, you are the number one representative of the sports club as its manager. Try to problem solve the situation with this potential customer and offer alternative suggestions of where they can post their signs. Show empathy, active listening and a situational and objective positioning. You want to help them, you just can't permit the signs being posted on the property.
Written by Kevin Downey on July 31st, 2022
Role-Play
44. You are in a meeting. Your manager blames you for underperforming in front of everyone attending the meeting. You disagree with their assessment and their approach. Concerned for your reputation, you ask to talk to them in private…
What You Need to Know
The real trick to mastering a role-play interview question is to imagine yourself as having gotten hired and performing in the role. You should feel confident in your abilities and excited to prove your worth. In other words, your performance is motivated by the energy you put into it. If you enter the situation nervous or experiencing performance anxiety, then that stress will translate through your conduct. Therefore, try to decompress and find your confidence before the interview. If you can, amp yourself up physically, if you are of able body. Do some fast physical exercises. Go into a private space with a mirror, look yourself in the eye, and say some self-affirmations to yourself. Stretch your arms up high, stretch your back, and try to make yourself as big as possible. Research the body language of someone who is confident and relaxed in a seated position. Practice those positions. Aligning the words you say with the body language you convey will go a long way towards delivering a successful role-play.
Written by Kevin Downey on July 31st, 2022
Pro Tip
This scenario will probably evaluate you on your self-control and composure, which will speak to your emotional intelligence and your ability to govern your own emotions. It will test your communication skills and your ability to speak non-defensively, objectifying the situation rather than singling out any one person, which is the big challenge here. It will test your problem-solving skills, and your ability to discern facts from opinions or misunderstandings. It will evaluate your ability to develop yourself, your skills, and whether you easily identify growth opportunities, are willing to step outside of your comfort zone, and are quick to hold yourself accountable for the actions you took, or the actions you promised to take, while staying true to your word and your integrity. It will test your flexibility and your adaptability, and if you adjust your approach and your communication style. Lastly, it will test how consistent you are in your responses, your approach, and your overall handling of the situation.
Written by Kevin Downey on July 31st, 2022
1st Answer Example
There is no question that in this scenario, the manager's conduct would be considered unprofessional. Blaming a member of the team for underperforming in a group setting in front of their peers could easily be considered public shaming. So the conduct should be the topic. Asking to talk to them in private to conduct this conversation would be considered leading by example. Informing the manager that in a situation where a leader publicly shames one member of the team in front of others informs every other member of the team this could happen to them as well. This alone can poorly impact morale, negatively impact productivity, and could cost the manager or team leader credibility. This should be the focus, where coaching or managing up exemplifies your scope of the big-picture, shows off your leadership skills, and gives you an opportunity to advertise your high EQ and your confidence. Try not to take this personality. Your conduct in this situation is what will either truly restore or compromise your credibility. Now the manager whose conduct in the meeting was inappropriate has to work on restoring their credibility in front of the team.
Written by Kevin Downey on July 31st, 2022
Situational
45. How would you handle it if you believed strongly in a recommendation you made in a meeting, but most of your co-workers shot it down?
What You Need to Know
There are several components worth examining in this situation. Your interviewer will evaluate your analytical thinking, and how able you are to recognize your growth opportunities. Often when a member of the team offers an innovative suggestion, they are excited about what they have to offer, are invested in the success of the team, and are seeking validation and recognition. Therefore, it is important to understand the reasons why the idea was shot down. Additionally, it is worth examining why you believed strongly in your recommendation.
So, what fueled your strong belief of this idea, and what were the reasons for it being shot down? Lastly, how effectively did you communicate your recommendation? Was the message you meant to send truly received, or was it lost in translation? These are the components of the question most worth exploring. You'll need to attain a clearer understanding of what went wrong and identifying any growth opportunities as well.
Written by Kevin Downey on July 31st, 2022
How to Answer
Ask clarifying questions. Make sure your communication skills are really showcased here. Don't try to navigate this question without a thorough understanding of its nature. Taking this approach before answering this question will make your response even more successful.
Written by Kevin Downey on July 31st, 2022
1st Answer Example
"Well, there's a lot to consider here. I've been in situations where I've made suggestions early on in my career, but my suggestion wasn't new. It was a suggestion others made before and since. I've learned to get a full lay of the land before suggesting any changes to the landscape. Once I have a full understanding, I'd want to make sure I delivered my suggestion as clearly as possible. I'd want them to understand why I was making this recommendation, and the positive impact. If everyone unanimously shot my idea down, there must be a good reason for it, and I'd want to learn why and take that into consideration."
Written by Kevin Downey on July 31st, 2022
Situational
46. How would you organize the steps or methods you'd take to define/identify a vision for your team?
What You Need to Know
Your answer will offer them insights into your approach to your work, as well as your work ethic. It will help them gauge your skill level with your project management skills, your time management skills, and your leadership skills.
Written by Kevin Downey on July 31st, 2022
How to Answer
Walk them through your approach and steps for managing a new project and how you would direct your team. Highlight your strengths, your flexibility, and your interpersonal skills. Describe your system approach, as well as how you adapt your work style to the needs of your team and the tools you have on hand.
Written by Kevin Downey on July 31st, 2022
1st Answer Example
"Well, like anything else, I'd take a snapshot of the big picture. I'd then keep that snapshot in sight as the goal. From there, I would break that macro goal down into several attainable micro goals and evaluate the investment of time it would take for each component and establish and prioritize each deadline. I would then assign these tasks strategically based on the talents of each member of the team. Once everyone was set up for success and likewise had a full understanding of the big picture and had ownership of their contribution, I would get everyone to dive in, while ensuring the method continued to be sustainable through to completion."
Written by Kevin Downey on July 31st, 2022
Situational
47. You don't have the information you need to prioritize your projects. Your co-workers and supervisor are unavailable for you to ask for assistance. How do you handle the situation?
What You Need to Know
This question aims to reveal how resourceful you are, whether you are capable of outside-of-the-box thinking, and if you adhere to the chain of command. Your decisiveness, as revealed through your suggested course of action, will speak to how sound your judgement is, and should serve as an indicator of your leadership skills.
Written by Kevin Downey on July 31st, 2022
How to Answer
The only way to respond to this question is by evaluating the facts. So without the information needed to prioritize your projects, the only thing you have left is the projects themselves. So the heart of this question is what action you take versus being less productive through task paralysis. Staying productive is the only course.
Written by Kevin Downey on July 31st, 2022
1st Answer Example
"Well, without knowing how to prioritize my projects, I couldn't possibly know what my deadlines are. So, if I had been assigned a great deal of work without the deadline being established, then I would have to assume none of these projects have a deadline nearing, which would incite a sense of urgency. So, I would stay productive until they were able to return and furnish me with the necessary information. I'd probably start tackling the smallest projects first to make progress. It seems counter-productive to start working on a big project if I have to switch gears soon. That would undermine any progress or productivity. So, tackle the smallest projects first until the vision is clear. That way, progress has been made, regardless."
Written by Kevin Downey on July 31st, 2022
Situational
48. You're in charge of a project team for a new project. What are your first steps to get the team going and complete the project?
What You Need to Know
Your answer should provide them insights into your approach to team building, project management, your interpersonal skills, and your self growth and development. Walk the interviewer through your approach. Using the ARC method, describe the action you would take in this situation, and elaborate on the reasoning behind your actions. Then describe all the considerations that played into the action you would take.
Written by Kevin Downey on July 31st, 2022
How to Answer
Think about many of the questions you've been asked in this set. Consider what you've learned, how you would approach developing your own skills and growing in your career and apply them to how you would build your team and approach a project to completion. How you build and develop your teams should be a reflection of how you have developed your own skills and how we grow in our careers. Consider this when formulating your approach to this situational question.
Written by Kevin Downey on July 31st, 2022
1st Answer Example
"Well, if I was unfamiliar with the team, I would get to know their motivators, the strengths and their growth opportunities. I'd get to know their personal preference for their work style and environment. I would make sure that, wherever I place them on the team, it would be incentivizing while promoting their strengths. If there were circumstances that made it necessary to place some team members on tasks that are growth opportunities, then I would make sure other members of the team would have tasks that they could complete earlier and be able to assist those other team members who are learning and stepping outside their comfort zone. This would be especially ideal if those teammates were more extroverted and motivated by collaborative and interactive tasks. I'd make sure everyone had a clear understanding of the big picture, and that each one of them was personally invested in the bigger team effort and goals. If I've done my job right, then by the end of the project, the camaraderie would be heightened, and everyone will be cheering each other on and exchanging high-fives. To me, that's the definition of success."
Written by Kevin Downey on July 31st, 2022
Situational
49. Morale is low, and you consider yourself a good manager. What do you do to build team spirit?
What You Need to Know
Being in tune with the state and well being of your team is a hallmark of a good manager. How you answer this question will offer strong indicators of your sense of teamwork, your emotional intelligence and your sense of empathy. Addressing the needs of your team early on rather than later speaks to your decisiveness, judgement, personal integrity, your values and ethics.
Written by Kevin Downey on July 31st, 2022
How to Answer
Poor morale has the potential to burn out your teams and can be detrimental to productivity. Identifying issues that hamper morale should be done promptly. Using the ARC method, describe the action you would take in this situation, and elaborate on the reasoning behind your actions. Then describe all the considerations that played into the action you would take.
Written by Kevin Downey on July 31st, 2022
1st Answer Example
"Well, if the reasons for morale being low weren't self apparent, I would turn to one of my clutch players and gather intel to get to the bottom of the situation. I would need a full understanding first. If appropriate, I would try to address the needs of each individual of the team. The thing is, I'm the type of leader who cares about the welfare of every member of my team. The more happy they are in their work, the better they'll perform. So I'd do everything I can to give each member of the team more ownership in the team effort so they understood the stakes and their role. I would acknowledge their efforts and offer praise and recognition along the way. I'm not one for overly incentivizing with rewards and perks. Those can quickly end up being taken for granted and often won't address the underlying problem."
Written by Kevin Downey on July 31st, 2022
Situational
50. If you felt a policy was causing more harm than good, how would you suggest making changes to that policy?
What You Need to Know
The heart of this question is determining your attitude towards motives and your position on the matter. They'll be evaluating your experience level with how effective your communication is. Your answer will also offer insights into how sound your judgement is, while revealing your personal integrity, your values and ethics.
Written by Kevin Downey on July 31st, 2022
How to Answer
A common mistake for an employee to make is to assume why a policy is in place before asking clarifying questions. A company often goes through many growing pains before finding what works best procedurally. Sometimes, a policy is replaced through innovation. Other times, an implementing an imperfect policy is the best solution available. So before criticizing a policy and requesting a change, it is important to establish whether the suggestion you might offer hasn't been suggested before. Too often that very suggestion may have already been tried and failed, inevitably replaced with the very policy you're suggesting replacing. So, before making any suggestions for improvements, it is necessary to fact gather and explore its potential before approaching your supervisors with your suggestion. This will reflect that you are thorough in your approach and exemplify a strong work ethic.
Written by Kevin Downey on July 31st, 2022
1st Answer Example
"Well, I'd approach my supervisor, and express my concerns, sharing everything I know about how the said policy and its negative impact. I'd then ask several questions surrounding why this policy was in place and ask if this has been addressed or tackled before. This way I could perhaps trouble shoot the situation further. I'd ask them if anything like my suggestions have been attempted before. I'd again share why I felt it was prudent to bring it up, and would ask if they felt it was a priority to address this now, or at another time in the near future. I want to support my team in every way I can, and that includes trusting in the priorities set by our leaders. But I'm responsible for my actions and inactions. So if there is a concern, it is incumbent on me to bring it to our leaders' attention, and let them decide."
Written by Kevin Downey on July 31st, 2022
Situational
51. When would it be appropriate to request your supervisor’s help while dealing with an angry customer?
What You Need to Know
This question is designed to gauge how well you are able to deal with difficult situations when dealing with the public. If you are an emotionally intelligent individual who can effectively navigate such scenarios, then it will take some time before you decide to recruit the assistance of your team leader. However, someone who is frequently governed by their stress or allows their behavior to be dictated by their emotions. These individuals may not be the most effective communicators. Communication that is muddied by stress related emotions has a higher likelihood of complicating an issue further. Unskilled communicators are more likely to recruit their supervisors for help. When this is the case, that team member is creating more work for those around them rather than focussing on developing their own skills. They are curious to see whether you truly explore every avenue when dealing with a challenging person.
Written by Kevin Downey on July 31st, 2022
How to Answer
Walk your interviewer through the steps you'd take to de-escalate the situation. Take advantage of this opportunity to showcase your advanced communication skills while displaying your high EQ. Acknowledge your big-picture scope of the responsibilities your team leaders carry, and how you take full responsibility for how you perform your job. You want to convey that you take every effort to resolve any such situation on your own before escalating it to your supervisor.
Written by Kevin Downey on July 31st, 2022
1st Answer Example
"Well, I'd first approach the customer, introduce myself with warm and open body language, and inform them that I will help them any way I can. I'd then ask why they were upset and I'd actively listen, giving clues along the way to inform them I was paying attention. Once they'd finish, I'd ask some clarifying questions, and ask them if there was more they like to say or add. I would then mirror what they were saying, to assure them I was listening. Then I would empathize with them, express to them my view of the situation as if I were in their shoes. This is to make sure they felt that they were heard, which is different from being listened to. Once they felt listened to and heard, I would tell them I want to help them, and inform them of aspects of their situation which they may not have been aware of. This helps them to meet you halfway, by including them in the big-picture. I would continue in this manner, trying to engage, de-escalate, mediate, and negotiate. If every step of this didn't help, at that point I would recruit a supervisor, but I would work with and support my supervisor the rest of the way. I don't believe in passing the buck and wiping my hands clean. That's just playing a game of hot-potato, and that's a game no one wins."
Written by Kevin Downey on July 31st, 2022
Situational
52. Who would you talk to if you discovered that a co-worker was disclosing confidential information that should not be divulged?
What You Need to Know
With this question, the hiring manager will be scoring your analytical thinking, your ability to deal with difficult situations, how decisive you are in your course of action, how effective your communication is, and the judgement you exercise with your approach. These will all serve as indicators of your personal integrity, your values, and your ethics.
Written by Kevin Downey on July 31st, 2022
How to Answer
Obviously, this would be a serious situation that would require swift action and discretion. You want to support your management's ability to do their job while adhering to the standards and guidelines put out by HR whose conduct is often informed by their legal department. There are some situations where it would be deemed prudent to approach the at fault co-worker first. But in this scenario, damage control should take precedent, and giving the coworker a heads up could solely serve in giving them time to cover their tracks and dispose of valuable information needed to repair the situation. So the wisest course is to pull aside a lead manager, one you can trust to handle this situation appropriately and inform them clearly of all the facts you have gathered as objectively as possible, and ask if there was anything you could do to continue to be of help.
Written by Kevin Downey on July 31st, 2022
1st Answer Example
"Well, that would be disappointing, wouldn't it? One would hope that every member of the team would uphold a unified degree of integrity and ethics, supporting each other in every way. Being put in the unfavorable position of having to report such unethical conduct... well, that is an unfair position to be put in. That alone reflects what little regard such a member of the team has on how their behavior and conduct could impact those they should be supporting. So, considering that time is of the essence, and this sounds like a 'red-alert' priority, especially concerning damage control, I'll ask my lead manager if I could speak to them in private about an urgent matter. Then, once in private, I'd give them my full report, based solely on the facts. I'd explain that I wanted to discuss the matter in private, so they were the decision maker without anyone else complicating the matter. If they asked for my opinion, I would share it, but would only be forthcoming with the facts. I'd then ask if there was anything I could do to be of further help."
Written by Kevin Downey on July 31st, 2022
Situational
53. You disagree with the way your supervisor suggests handling a problem. What would you do?
What You Need to Know
Your interviewer will evaluate your communication skills and how well you articulate your concerns to your supervisor. You'll be assessed on your judgement and analytical thinking in how you address your concerns, or if you voice them at all. Are you the type to unquestioningly respect the chain of command? Are you the type to object to their approach and assert your own? Or do you fall somewhere in the middle ground, seeking more information before voicing any concerns?
Written by Kevin Downey on July 31st, 2022
How to Answer
A team oriented professional who is not in a supervisory position should always e a supportive force for their team leaders. This is in the best interest of the team and their efforts. This includes you. However, you should always be asking questions. Only when every member of the team has a clear view of what the big-picture looks like can you fully collaborate on the team effort. So, before disagreeing with your supervisor, you should have a full understanding and appreciation of the tactics they employ to address a 'problem'. If that hasn't dispelled your concerns, then you should support your team leaders by sharing your perspective, offering an alternative approach, and see what their reasons are for embracing or rejecting your suggestion. Ultimately, it is their call to make. But by fact gathering, exercising good judgement, and making every effort to support your team, you've put your all in, and that is all you can be expected to do in such a situation. Not until you are in that leadership position will the ultimate responsibility be on your shoulders. The last step is to support your leadership, whether they take your advice or not.
Written by Kevin Downey on July 31st, 2022
1st Answer Example
"I'd do what I always do. I'd ask as many clarifying questions as I could to make sure they hadn't thought of my approach already and decided against for reasons I may not be aware. If they didn't think of my approach, and it seems clear it might be worthy to suggest, then I will. I am the type of person who holds myself accountable for my actions and inactions. So, if I don't, I have to live with myself while wondering if I could have done more. So, once I fact gather, I'll make my suggestion, and in doing so I am contributing every way I can in that scenario. Whether they run with my suggestion or not is up to them. They're the boss. They are paid the big bucks to find the best route to our success, and I'll support them and the team any way I can."
Written by Kevin Downey on July 31st, 2022
Situational
54. How would you deal with a colleague at work with whom you seem to be unable to build a successful working relationship?
What You Need to Know
Your interviewer will be keeping an eye out for your sense of teamwork and how developed your communication skills are. It is one thing to not have a close working relationship with a coworker, but it is an entirely different situation if you aren't making efforts to collaborate with this member of your team. The key here is to determine whose personality is getting in the way of every member of the team getting along. So, how you approach this situation, and your general attitude towards such a scenario, should indicate how much you are contributing to the situation.
Written by Kevin Downey on July 31st, 2022
How to Answer
Every personality is different and you can't expect to bond with every person you meet. So the goal here is to make efforts to work well with this person and to adapt your communication style to theirs for the sake of the functionality of the team. What you want to convey is your general attitude and approach to team building and relationship building.
Written by Kevin Downey on July 31st, 2022
1st Answer Example
"Well, I'm a pretty friendly person with an upbeat, positive attitude. So, any time I meet someone who for some reason isn't receptive to me, I try not to take it personally. Everyone is different. There's a lot of people out there who are either shy or distrustful of people they don't really know yet. So I give them personal space and remain consistent in my approachability. I won't hesitate to approach them on a professional level. They are a member of the team, after all. The team has to function. In most cases, they eventually come around."
Written by Kevin Downey on July 31st, 2022
Situational
55. What would you do if you realized at deadline time a report you wrote for your boss would not meet your standard or their expectations?
What You Need to Know
With this question, your interviewer will be evaluating your judgement, personal integrity, values, and ethics. It will examine your decisiveness, your ability to deal with difficult situations, and your communication skills. Not only are they watching to see if your instincts are to accept responsibilities for your actions, but also what you would hope to learn from such failures. Additionally, they'll be curious what efforts you'll attempt to make to remedy the situation.
Written by Kevin Downey on July 31st, 2022
How to Answer
Ask questions and process out loud your reaction, response to the situation, and what actions you would take. Discuss your work ethic and standard for checking your work. Offer how this would personally impact you, that of learning your work quality did not meet your expectations. Share how you handle such setbacks and what you would do to avoid repeating them.
Written by Kevin Downey on July 31st, 2022
1st Answer Example
"Well, I think I'd be confused how such a thing happened. I would immediately own it, head hung low, and inform my supervisor of the situation and ask how I could make up for it. I would ask them for their advice and guidance from their level of experience and perspective. I'd want to learn and grow as quickly as possible to put the issue behind me and restore credibility."
Written by Kevin Downey on July 31st, 2022
Situational
56. A co-worker tells you in confidence that they intend to call in sick while actually taking a week's vacation. What would you do and why?
What You Need to Know
This question tests your integrity, your scope of the teamwork at play, and what you can learn from the experience initially. Keeping the big-picture in focus is paramount here. If this coworker is letting you know they are going to leave the rest of the team unprepared for their absence and possibly inheriting their workload, this reflects a blatant disregard for the consequences and how it will negatively impact the rest of the team. It also informs you that you can likely predict this isn't the first time nor the last they will conduct themselves in this manner. So, without compromising your integrity, without compromising the respect you've earned from the rest of the team, nor betraying the trust of the coworker who confided in you, your approach should exhibit integrity, professionalism, and discretion.
Written by Kevin Downey on July 31st, 2022
How to Answer
It's of value to share your big-picture view of the nuance of this situation. Detail your understanding of the impact this individual's unethical conduct has on the rest of the team. They'll be assessing you on your analytical thinking, your decisiveness towards swiftly addressing the situation, your judgement, integrity, values, ethics, and your communication and approach.
Written by Kevin Downey on July 31st, 2022
1st Answer Example
"I'd approach the situation first by asking a clarifying question. I never speak on any topic until I am fully versed. I'd ask them where they are going, how long this vacation was planned, and I'd ask them if they requested the time off or not. I'd ask them if anyone else knew, and what kind of work they'd be leaving behind. I'd want to understand the full implications their elongated absence would have on the rest of the team. If they had a heavy workload with deadlines due while they were gone, well, that would definitely negatively impact the rest of the team. I'd also want to ascertain whether they had considered the negative impact of their absence, and how unprepared the rest of the department would be if they realized too late that this person wasn't coming back to work until it was too late to meet these deadlines. I'd take everything I could into consideration. I'd then let my supervisor know and ask for their discretion in this matter. This way, we'd have a heads-up on being proactive in addressing their workload while reducing the negative impact of their expected absence."
Written by Kevin Downey on July 31st, 2022
Situational
57. What would you do if the work of a fellow team member was not meeting expectations and was slowing down productivity?
What You Need to Know
This question tests your approach towards teamwork and how supportive you are with the other members of your team. It evaluates your level of integrity and your problem-solving skills, your communication skills. It will inform them on how comfortable you are with stepping outside of your comfort zone by handling the situation yourself, or whether you would bring the matter to your supervisor rather than handling the situation on your own. It will reveal your notion of the big-picture on supporting the team, as a whole.
Written by Kevin Downey on July 31st, 2022
How to Answer
Keeping the big picture in mind, you have to look at the facts presented with this hypothetical situation. A fellow team member's work is not meeting expectations. They are on the same team as you and your team leader. They could potentially compromise the efforts of the team as a whole. Informing your team leader should only be done if it is in the best interest of the team. If you can handle this situation on your own, then you should. Keep this in mind while you consider your approach.
Written by Kevin Downey on July 31st, 2022
1st Answer Example
"I'd try to be a helping hand, informing them that it is in my interest to see them succeed. The more I collaborate and support the team effort, as well as the individual on the team is the core essence of teamwork. We support and collaborate with each other. This can't be done insincerely. Because I am the type who cares about those on my team, I'd let them know I have their back. I'd tell them what I've observed or inform them about what others are saying and do what I could to help. In these situations, it's common that someone who is struggling at work doesn't know how to navigate their hurdle. If I do, then I'll share my knowledge and coach them. If I don't, I'd find the resources available that would help them succeed and grow. Now, if they weren't interested in my help, or collaborating or growing or learning and simply weren't invested in the job or the team's success, then I suppose I'd inform my team leaders. But I don't believe that's how it would go."
Written by Kevin Downey on July 31st, 2022
Situational
58. As the team lead for your unit, you’re responsible for a team of three. One of the member of your team is not meeting expectations and is unperforming. This is interfering with the work goals of the unit. How would you handle this situation?
What You Need to Know
This question is intended to assess your leaderships skills, your sense of teamwork and how you inspire and motivate those on your team. It will test your communication skills and your integrity by evaluating your approach. It will also serve as an indicator of your EQ and your interpersonal skill level. Lastly, depending on how you evaluate a job well done, they'll gain an understanding of your standard and what success looks like to you.
Written by Kevin Downey on July 31st, 2022
How to Answer
Describe your approach as would a professional. Avoid offering specific examples, since this is a situation question dealing with a hypothetical 'what if', rather than a 'tell me about a time when' behavioral question. But rather, thinking back on any situations where you've faced a similar situation and shined. Break down for yourself the approach you took in that previous situation and improve upon it when answering this question.
Written by Kevin Downey on July 31st, 2022
1st Answer Example
"I'd first and foremost exercise discretion out of respect for this fellow teammate. I think in order to earn respect you have to give it. They deserve to have their dignity preserved as much as the next person. Better for the whole team that way. So I'd pull them aside and discuss the matter with them in private. Next, I'd level with them. I'd give them a full report on the team's progress. I'd want them to understand the stakes of our situation. I'd then give them indicators of where their performance is trailing behind the rest of the team and ask them as many questions surrounding their situation and what could be contributing outside of my scope. I'd weigh what they had to offer, and we'd discuss that further where appropriate. I'd then help them identify their growth opportunities, ask them where I could be of service, and spend some time coaching. I'd check with them how they'd feel about recruiting others on the team to help grow their skills and proceed from there. So, in short, I'd give them a full view of the big-picture, and their contributions towards the team efforts. I'd give them some stake in the game, and try to motivate them by offering praise for their strengths while showing I care about their development. I'd offer encouragement and praise where appropriate, and make them feel like a valued member of the team."
Written by Kevin Downey on July 31st, 2022
Situational
59. An angry client comes in with scrapes and bruises and explains they tripped over the parking space dividers in the parking lot and they want to know what you are going to do about it? How do you approach this situation?
What You Need to Know
A situational interview question is very similar to a behavioral interview question. The distinction is that behavioral questions focus on how you handled yourself in the past, and your previous behavior is used as a predictor of how you'll perform in the future. I pose a situational question in the future tense, to see how you would respond to a hypothetical situation you may not have encountered yet.
Written by Kevin Downey on July 31st, 2022
How to Answer
Seeing how well you deal with difficult situations is one aspect of what they'll be assessing in this hypothetical situational question. You'll want to come across as decisive, while addressing the medical requirements of this individual. Depending on the policies in place, you'll likely need to start an incident report where you'll gather all the client's information. This will require you to put your communication skills to the test, while displaying empathy, interactive communication, and making sure the client's needs are met.
Written by Kevin Downey on July 31st, 2022
1st Answer Example
"In such a situation, I'd of course want to address any urgent medical requirements the customer may require. I'd grab the first employee I see to pass on to my superior what has happened so they could join me as a witness for whatever comes next. I'd take all the client's contact information and actively listen while they explain what had happened. In summary, I'd enhance our communication, make sure their needs are met, medically or psychologically, all while following procedure and tending to their needs, remaining grounded, empathetic, taking care not to put ourselves in any further legal liability. I'd do all of this while remaining professional at all times."
Written by Kevin Downey on July 31st, 2022
Situational
60. You are on the job, and a member of the public calls you a racial slur or derogatory term. What do you do?
What You Need to Know
This is another question that gauges your emotional stability. Even in the most charged and challenging scenarios, CBSA needs their representatives to maintain their professionalism. Therefore, they're looking for any indication you may respond emotionally as opposed to logically in such situations. Draw up a real life example where you faced such offensive behavior directed at you. Exhibit your ability to remain professional and composed, regardless of the situation. If you have a real-life example to provide, it's a great idea to walk the interviewer through your reaction and the outcome using the STAR framework (Situation, Task, Action, Result).
Written by Kevin Downey on July 31st, 2022
How to Answer
A situational interview question is very similar to a behavioral interview question. The distinction is that behavioral questions focus on how you handled yourself in the past, and your previous behavior is used as a predictor of how you'll perform in the future. A Situational question is posed in the future tense, to see how you would respond to a hypothetical situation you may not have encountered yet.
For Situational questions, the recommended approach is to apply the ARC method. ARC is an acronym for Action/Reasoning/Consideration. What action would you take? What is your reasoning for your course of action? What factors in this hypothetical scenario did you take into consideration when deciding on your approach? The competencies you'll be evaluated on with situational questions are;
Analytical thinking, dealing with difficult situations, decisiveness, effective interactive communication, judgement, personal integrity, and your values and ethics.
Written by Kevin Downey on July 31st, 2022
1st Answer Example
"This question reminds me of a Zen proverb that I aim to live by every day, 'To be calm is the highest achievement of the self.' I have had insults thrown my way in the past, and I prefer to choose calm and collected over anger. A member of the public should never get an emotional rise out of me while I am in uniform. If someone says something rude to me on a personal level, I can let it slide. I will remind them that my job is to protect others from their poor decisions. Keeping a level head is always a better response."
Written by Rachelle Enns on March 28th, 2020
User-Submitted Answer
"As a CBSAofficer I'm held to a higher degree of professionalism, and I will respond in a professional way. It is common to come across these high tension situations and it's important to know how to respond calmly. It's important to keep a level head in this job and explain my duties to members of the public."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Especially in today's landscape with COVID impacting travel and border crossing, tensions are high! It's clear that you will be a level head amid potential friction.