BECU Mock Interview
Practice 30 BECU interview questions covering member service, credit union values, and financial expertise.
Question 2 of 30
Credit Unions rank higher in customer service than traditional banks. Why do you think this is?
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Community Answers
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Your opinion matters! When you are working for a credit union vs. a traditional bank, it's essential that you can wholly appreciate the difference between the two offerings.
Discuss why you believe credit unions rank higher in customer service over traditional banks. Be sure to compliment BECU if you have had an excellent customer service experience with them.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"Large banks are for-profit, making them more sales driven. This approach can often mean a lower focus on customer service and impersonal service. When it comes to credit unions, we often have higher community involvement, which translates to better customer service at the same time. Credit unions often have better employee training, which also can mean more personalized service for members."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"Credit unions are non-profits, and member-owned, which means they will almost always be more customer-centric. Credit unions are often involved in community groups and take more care than large, and traditional banks can. Also, if we consider geographical location; most credit unions are in smaller, rural communities where service and connection is everything."
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Anonymous Answer
I think that's because credit unions are member-owned and customer-driven, placing the needs of the customer as a top priority, unlike traditional banks, which are sales-driven and focused on profit more than customer satisfaction.
Marcie's Feedback
Good answer! You come across as knowledgeable in this area. Another reason you could mention to explain why credit unions rank higher in customer service than traditional banks is that they don't pay taxes or face the same regulatory environment that banks do, which allows them to charge lower fees and offer higher interest rates (perks that make credit unions more customer-friendly). You might also add that banks are for-profit institutions, while credit unions are non-profits. Great job!
Anonymous Answer
Credit Unions are Nonprofit whereas large banks are for-profit and tend to upsell more than the smaller more customer service and community-oriented banks. I've experienced great service with both industries but I did notice BECU went the extra mile to make it right when I got double charged on a donation.
Stephanie's Feedback
Great response! It sounds like you have developed an understanding of the differences between credit unions and traditional banks, especially when it comes to customer service. You draw a clear distinction between the two!
Anonymous Answer
I think that's because credit unions are nonprofit and customer-driven organizations, placing the needs of the customer as a top priority, unlike banks, which focused on profit more than customer needs, credit unions also don’t have the same regulatory environment which allows some perks such as less interest fee rates and more loan options.
Stephanie's Feedback
You provide a concise, well-balanced response that shows your understanding of credit unions and of traditional banks. Good work!
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