Cathay Bank Mock Interview

To help you prepare for a Cathay Bank job interview, here are 27 interview questions and answer examples.

Cathay Bank was updated by on October 19th, 2020. Learn more here.

Question 1 of 27

At Cathay Bank, our Personal Bankers work with clients from all different walks of life. How do you handle working with many different personalities throughout the day?

"In my current role in sales, I work with customers from all different economic and cultural backgrounds. My personality really suits a sales based role well because I have the ability to personally connect with any person that I work closely with and I do this with a very friendly, yet professional approach. I take as much pride in selling a lower end product to a person with lower socioeconomic status as I do in selling a product to the CEO of a large company. I've been in both of those situations and as long as the customer leaves satisfied with a smile on their face, I know it was a job well done."

Next Question

27 Cathay Bank Interview Questions & Answers

Below is a list of our Cathay Bank interview questions. Click on any interview question to view our answer advice and answer examples. You may view 5 answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.

  • 1. At Cathay Bank, our Personal Bankers work with clients from all different walks of life. How do you handle working with many different personalities throughout the day?

  • 2. What customer service experience do you have that would greatly benefit the customers at Cathay Bank?

  • 3. In your opinion, what are the benefits of banking with Cathay Bank?

  • 4. How would you deal with an irate customer?

  • 5. Tell me about your education. How has it prepared you for this opportunity with Cathay Bank?

  • 6. Due to the continued explosion of the digital world, Cathay Bank is becoming more virtual on a day to day basis. What job duties would you see as being fluent in this role as a Teller with us?

  • 7. If hired for this role here at Cathay Bank, how would you manage your daily tasks on the job to ensure that your work is completed in a timely and efficient manner?

  • 8. To get to know what type of leader we'd be hiring at this branch of Cathay Bank, how would you describe your management style?

  • 9. How would you handle communication with a customer that was visibly upset?

  • 10. Tell me about your cash handling experience.

  • 11. Tell me about a goal you achieved. What steps did you take to get there?

  • 12. What has been the most stressful situation that you faced in the workplace and what did you do to ensure that you navigated that situation successfully?

  • 13. What is the highest level of mathematics that you completed during any of your schooling?

  • 14. In this finance role with Cathay Bank, what do you feel would make for an ideal customer experience?

  • 15. Out of all of our products at Cathay Bank, which one would you be most likely to use? Why?

  • 16. As a Personal Banker at Cathay Bank, how would you select products to suggest to our customers?

  • 17. In the banking industry, customer service is essential. Give me an example of a time when you provided excellent customer service.

  • 18. What experience do you have in multitasking different duties in any of your prior work experiences?

  • 19. The banking industry is built on trust and this is no different at Cathay Bank. Do other people you have worked closely with consider you to be trustworthy?

  • 20. Tell us how you keep your knowledge current with ongoing changes in the banking industry.

  • 21. The next Branch Manager that we hire here at Cathay Bank needs to be adaptable and flexible as our market demands change over time. What have you done in recent years to promote your own personal and professional development to promote adaptability?

  • 22. What are your top three strengths? How will you use them to make an impact at Cathay Bank?

  • 23. Have you ever had to work with a difficult colleague? How did you handle that situation?

  • 24. If a customer at Cathay Bank had increased savings as their main personal financial goal, what steps would you take with them to get them started down the right path?

  • 25. How would you rate your ability to learn new software programs on a scale of 1 to 10?

  • 26. What is one unique skill that you will bring to our loan processing team here at Cathay Bank?

  • 27. On the finance side of Cathay Bank, we expect our representatives to be ingrained in our sales focused culture. If hired for this role, how would you learn and embrace our sales process?