First Financial Bank Mock Interview

To help you prepare for a First Financial Bank job interview, here are 27 interview questions and answer examples.

First Financial Bank was updated by on November 25th, 2020. Learn more here.

Question 1 of 27

On the finance side of First Financial Bank, we expect our representatives to be ingrained in our sales focused culture. If hired for this role, how would you learn and embrace our sales process?

"Knowing that the main goal of First Financial Bank is to sell more products, I understand my role on the finance side is to provide customers with the best options for them to walk out the door as a lifelong customer. If hired for this role, I will take the time over the first weeks on the job to fully understand your product line, costs and typical financing procedures so I can hit the ground running in no time. In my current role, I communicate very regularly with our sales staff on each customer that we work mutually together with. It really helps provide the best customer experience possible and absolutely helps boost sales."

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27 First Financial Bank Interview Questions & Answers

Below is a list of our First Financial Bank interview questions. Click on any interview question to view our answer advice and answer examples. You may view 5 answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.

  • 1. On the finance side of First Financial Bank, we expect our representatives to be ingrained in our sales focused culture. If hired for this role, how would you learn and embrace our sales process?

  • 2. What customer service experience do you have that would greatly benefit the customers at First Financial Bank?

  • 3. To get to know what type of leader we'd be hiring at this branch of First Financial Bank, how would you describe your management style?

  • 4. At First Financial Bank, we pride ourselves on providing the best overall customer experience. Talk about your customer service experience and explain why it will help our clients here.

  • 5. Our clients here at First Financial Bank expect top-tier service and products and we will expect you to do just that in this role. Have you ever went the extra mile for a client when it wasn't expected? Why did you do so?

  • 6. How would you deal with an irate customer?

  • 7. What is your experience in managing an overall performance appraisal process for your staff?

  • 8. Out of all of our products at First Financial Bank, which one would you be most likely to use? Why?

  • 9. What are your top three strengths? How will you use them to make an impact at First Financial Bank?

  • 10. Give me an example of how you keep track of details while engaging in conversation.

  • 11. If a client here at First Financial Bank were to be denied the financing that they desire, how would you handle that situation?

  • 12. In the banking industry, customer service is essential. Give me an example of a time when you provided excellent customer service.

  • 13. Tell me about a time when you demonstrated you were trustworthy.

  • 14. The banking industry is built on trust and this is no different at First Financial Bank. Do other people you have worked closely with consider you to be trustworthy?

  • 15. What is one unique skill that you will bring to our loan processing team here at First Financial Bank?

  • 16. What is the highest level of mathematics that you completed during any of your schooling?

  • 17. What has been the most stressful situation that you faced in the workplace and what did you do to ensure that you navigated that situation successfully?

  • 18. If hired for this role here at First Financial Bank, how would you manage your daily tasks on the job to ensure that your work is completed in a timely and efficient manner?

  • 19. Have you ever had to work with a difficult colleague? How did you handle that situation?

  • 20. How would you handle communication with a customer that was visibly upset?

  • 21. Tell me about your experience in the banking industry.

  • 22. What experience do you have in multitasking different duties in any of your prior work experiences?

  • 23. Due to the continued explosion of the digital world, First Financial Bank is becoming more virtual on a day to day basis. What job duties would you see as being fluent in this role as a Teller with us?

  • 24. In your opinion, what are the benefits of banking with First Financial Bank?

  • 25. How would you rate your ability to learn new software programs on a scale of 1 to 10?

  • 26. We pride ourselves on teamwork here at First Financial Bank and this role in Client Services relies on teamwork. What are the top qualities you would bring to a team based atmosphere here?

  • 27. If hired for this role with First Financial Bank, how would you handle a large workload of clients working through a mortgage process?