30 NHS Band 6 Administrator Interview Questions & Answers
Below is a list of our NHS Band 6 Administrator interview questions. Click on any interview question to view our answer advice and answer examples. You may view 5 answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.
Table of Contents
- 1. Capability Questions
- 2. Career Goals Questions
- 3. Communication Questions
- 4. Compatibility Questions
- 5. Conflict Questions
- 6. Customer Service Questions
- 7. Diligence Questions
- 8. Direct Questions
- 9. Discovery Questions
- 10. Experience Questions
- 11. Leadership Questions
- 12. Management Questions
- 13. Performance Based Questions
- 14. Role-Specific Questions
- 15. Situational Questions
- 16. Stress Questions
- 17. Tough Questions
Capability
1. How do you prioritize tasks?
Why the Interviewer Asks This Question
Working as an administrator requires a high level of organizational skills to keep the workforce running smoothly. The interviewers ask this question to see that you are organized and have a method to prioritize your workday. Perhaps you use time management software, an online calendar, or write notes and lists in a notebook or day planner. Describe what method (s) you use to prioritize your day and ensure all deadlines are met and assignments completed.
Written by Krista Wenz on February 15th, 2023
Answer Example
"I prioritize tasks by writing notes and lists. At the end of each workday, I list what needs to be prioritized for the following day in my planner. I also write tasks on a whiteboard each morning at the team meeting and delegate assignments to the team according to the priorities. If something unexpected comes up during the day, I reprioritize assignments based on what needs to be completed most urgently. This method works well for me and keeps my team and me on task and able to meet or beat every deadline."
Written by Krista Wenz on February 15th, 2023
Career Goals
2. What are your professional goals for the next five years?
Why the Interviewer Asks This Question
The interviewers ask this question for two reasons. First, they want to see if you have professional goals and a plan to achieve them. Setting goals to improve and grow professionally shows you are motivated and dedicated to your profession. The interviewers also want to see if your plans include working for the NHS. It is reported that the NHS invests approximately 3,000 pounds in hiring and training a new employee in a non-clinical role. The interviewers want to know that you will be a long-term team member if hired for the NHS Band 6 Administrator position.
Written by Krista Wenz on February 15th, 2023
Answer Example
"I am interested in receiving my Master's Degree in Office Administration and am researching online programs to see what best suits my needs while working full-time. In the next five years, I will have obtained my degree and see myself advancing to a higher-level administrative manager position within the NHS. I saw online, under your very senior manager tab, that you have a Health and Safety Manager position open. The job description sounded like a perfect fit for my skills and experience, and I see myself advancing to that management position after receiving my degree."
Written by Krista Wenz on February 15th, 2023
Communication
3. How would you describe your communication skills?
Why the Interviewer Asks This Question
The interviewers ask this question to see that you have the solid verbal and written communication skills required for NHS Band 6 Administrator positions. Depending on the administrative role, your job duties could include interviewing candidates, recommending disciplinary measures, conducting exit interviews, controlling personnel training, and attending facility meetings. You will also recommend terminations and must have excellent documentation skills. The interviewers want to hear you have the necessary communication skills for the role.
Focus on describing your written and verbal communication skills. If you have a former supervisor who commented on your excellent communication skills in a letter of recommendation or performance review, use their description in your response. The interviewers want to know that you can speak clearly with others while properly documenting reports and other forms of written communication.
Written by Krista Wenz on February 15th, 2023
Answer Example
"I would describe my communication skills as above average. I have worked hard on my verbal communication skills over the past few years, as I used to be extremely shy. I took public speaking and leadership courses and now feel very comfortable speaking in front of an audience and communicating with others. My written communication skills have always been strong, and now my verbal communication skills are as well."
Written by Krista Wenz on February 15th, 2023
Compatibility
4. What is your greatest strength as an administrator?
Why the Interviewer Asks This Question
When researching NHS Band 6 Administrator job postings, you will see that there are many strengths and skills that the NHS seeks in an administrator, regardless of the position you applied for. Some strengths mentioned in the job postings include strong communication skills, leadership qualities, attention to detail, organization, and excellent interpersonal skills. Choose one of your strengths that best fits the position you are interviewing for and explain how that strength will benefit the NHS if hired.
Written by Krista Wenz on February 15th, 2023
Answer Example
"My greatest strength as an administrator is my communication skills. Many skills are needed to do this job effectively, but most skills start with open and honest communication. Being able to verbally communicate in a way that each team member understands and effectively read their body language helps me understand how to motivate and reach everyone on my team. Another integral part of communication is written communication. I understand that texts and emails do not show our emotions and expressions, so I am sure to word any written correspondence in a way that comes across as neutral and engaging."
Written by Krista Wenz on February 15th, 2023
Compatibility
5. What do you like most about working as an administrator?
Why the Interviewer Asks This Question
The interviewers are curious as to what you like most about your profession to see if you will be a good fit for the team. A top UK economic journal reports that administrative roles are not often looked upon as glamorous positions but are the backbone of every functioning business. When administrators were interviewed about why they enjoy working in an administrative role, the top answers were they enjoy having something new to achieve each day, look forward to having diverse workloads, and enjoy ensuring the business is organized and running smoothly. Explain to the interviewers your favourite part of working as an administrator.
Written by Krista Wenz on February 15th, 2023
Answer Example
"What I like most about working as an administrator is utilizing many of my hard and soft skills simultaneously. I am extremely organized with high attention to detail, and I enjoy working with like-minded individuals in a team setting. I also am very social and have above-average communication and leadership skills. As an administrator, these skills are utilized daily while helping the company I work for run smoothly. I look forward to bringing these skills to the NHS as a Band 6 Administrator."
Written by Krista Wenz on February 15th, 2023
Compatibility
6. What are the top three skills needed to be an excellent administrator?
Why the Interviewer Asks This Question
The NHS Health Careers page on their website describes the skills and qualification requirements for administrative positions vary according to the type of post. However, they do list general skills needed for all posts, with the top five as follows:
- Excellent organizational skills
- Good communication skills
- Leadership skills
- Ability to work strict deadlines
- A willingness to work with others and respect their views
There is an extensive list of desirable skills and qualities they seek in their candidates. If you review the website before your interview, you can choose the top three skills you believe are needed to be an excellent administrator. After describing the top three skills you chose, describe how those skills help you succeed at your job.
Written by Krista Wenz on February 15th, 2023
Answer Example
"I believe the top three skills needed to be an excellent administrator are leadership, communication, and organizational skills. You cannot be effective in an administrative position without having all three of these skills. Administrators must lead their teams and be positive role models for team members, accomplished with effective communication. Administrators must also be highly organized and able to prioritize and handle many tasks simultaneously. I possess these skills and feel they make me an effective leader and administrator, and I look forward to bringing these skills to this administrative role with the NHS."
Written by Krista Wenz on February 15th, 2023
Conflict
7. How do you manage conflict within your team?
Why the Interviewer Asks This Question
As a leader, you must be able to manage conflict within your team. Conflict can arise for many reasons, such as a personal dislike for another team member, a colleague not pulling their weight, or team members not feeling they are being treated fairly. Whatever the reason, you must handle the conflict swiftly, privately, and professionally. If conflict is allowed to continue, it causes undue stress and low morale for the rest of the team. Describe how you manage conflict within your team to show the interviewers you have the leadership and conflict-management skills they are looking for.
Written by Krista Wenz on February 15th, 2023
Answer Example
"Fortunately, in the three years I have worked as an administrator, I have only had to manage conflict once among my team. I noticed the tension between two team members one morning. I didn't say anything initially because I figured they would work it out. But I realized I needed to intervene when it looked like they would come to blows in the break room. I calmly asked them what the problem was, and they said there was no problem. I asked to speak to them individually in my office and found out they were having personal issues involving one of their girlfriends. After speaking with them both, it was obvious they could not keep working together. I allowed one of the team members to use personal leave, and the other said he would transfer when an opening became available. I called HR and submitted a transfer request, which was granted two weeks later. After that, I never had conflict among team members."
Written by Krista Wenz on February 15th, 2023
Conflict
8. How well do you handle patient complaints?
Why the Interviewer Asks This Question
Depending on the administrator's role, addressing patient complaints is essential to customer service, and the interviewers want to hear that you are comfortable talking through a patient's complaint. Start by telling the interviewers that you do not mind addressing patient complaints and that you recognize that most people have good intentions when coming forth with a complaint.
Tell the interviewers that you take time to listen to everything the patient has to say first to ensure you truly understand what they are upset about. Next, share that you make eye contact and sincerely apologize to them. Finally, be sure to mention that you offer to correct any mistakes or take the appropriate action to rectify the situation. If you have training in customer dispute management, be sure to mention this as well.
Written by Krista Wenz on February 15th, 2023
Answer Example
"I have some training in resolution management and professionally handling customer and patient complaints. I would rate my skills in this area a 9/10. I am confident in my ability to create a resolution with a patient unhappy with their service or treatment. Recently, I had a patient complaint against one of my team members. They said my team member was rude to them on the phone when they called with a question about their bill. I told the patient I would speak with my team member and call them back afterward. I called the team member in question to my office and asked for their side of the story. They were honest and said they were rude to the patient because they were having a bad day and they lost their patience. They apologized for their behavior and asked if they could write a note to the patient apologizing for their actions or call and apologize. Since the patient was quite upset when I spoke with them, I told my team member to wait until I called the patient to see if they wanted to speak to my team member. I called the patient, explained what happened, apologized for my employee's behavior, and asked if they wanted a direct apology over the phone from my team member. They said that would be nice and agreed to speak with my employee. I listened while my employee sincerely apologized, and the patient was satisfied with the outcome. In my experience, unhappy patients and customers just want to be heard and acknowledged when they are upset with the service they received."
Written by Krista Wenz on February 15th, 2023
Customer Service
9. This administrative position requires excellent customer service skills, as you will have direct contact with patients. How do you provide excellent customer service?
Why the Interviewer Asks This Question
Companies and organizations that provide excellent customer service greet customers/patients with a smile and a greeting, listen to them, know their customer's preferences, and go above and beyond to make them happy. The interviewers ask this question to determine if your values align with the core values of the NHS, which are working together for the patient (customer), treating everyone with respect and dignity, committing to quality care, providing compassion, improving lives, and that everyone counts.
Think of how you like to be treated as a customer/patient. Then, think of how you provide excellent customer service, treating everyone how you want to be treated. Describe your actions to provide excellent customer service to all, showing the interviewers you will be an asset to their administrative team if hired. If you have received an award or recognition for your customer service, be sure to include that in your response.
Written by Krista Wenz on February 15th, 2023
Answer Example
"I value excellent customer service when I am the customer and provide the same service to my patients and their families. I greet everyone with a smile; I introduce myself, ask their name, and how they are doing. I listen to their needs and provide a solution to their problem. I ask them if they have questions and clarify anything they need help understanding. I thank them for choosing the NHS and provide a business card so they can contact me anytime if they have questions."
Written by Krista Wenz on February 15th, 2023
Diligence
10. Tell us what you have learned about the NHS.
Why the Interviewer Asks This Question
Before applying to the NHS, you most likely researched the organization to ensure it is where you want to work. The interviewers want to see that you were diligent and did your homework before applying, or at least before your interview. They want to see what you found interesting about the NHS and what made you pursue a career with the UK's largest employer. In your response, it is always good to highlight any accolades the NHS has received in the news, awards they have won, expansions they have made, or the NHS's core values, mission, and vision. Let the interviewers know why you are excited to work for their organization after learning what you did in your research.
Written by Krista Wenz on February 15th, 2023
Answer Example
"During my research, I discovered the NHS is the largest employer in the UK and the fifth largest in the world, employing over 1.5 million people across Wales, England, Scotland, and Northern Ireland. The NHS was launched on July 5th, 1948, by former Health Secretary Aneurin Bevan, who believed society could not be civilized if a sick person were denied medical care because of a lack of means. Currently, the NHS sees over 1 million patients every 36 hours, which I find astonishing and impressive."
Written by Krista Wenz on February 15th, 2023
Diligence
11. In your opinion, what are the most significant challenges the NHS has faced in the past few years?
Why the Interviewer Asks This Question
If you have researched the NHS, you will see that they have faced many significant challenges over the past few years. These challenges include dealing with a pandemic, an ageing population, staff shortages due to a reduced workforce, lack of investment in preventative health, long wait times, and low standards of cleanliness. After describing some of the challenges the NHS has faced, give examples of how you see these obstacles being overcome. The interviewers want to know that you have done your homework, understand the challenges facing the NHS, and are still motivated and inspired to work for their organization.
Written by Krista Wenz on February 15th, 2023
Answer Example
"I understand the NHS has faced many significant challenges over the past few years. There were financial and staffing challenges before the pandemic was declared, which created many challenges in the healthcare industry. Hospitals were overflowing, patients were dying, there were long wait times, and surgeries were canceled. It was the most challenging event I have seen in my lifetime. Now that the pandemic is slowing down, things are returning somewhat to normal. I think some of the NHS's challenges can be eliminated with more governmental financial support and hiring more qualified applicants from the UK and other parts of the world. Despite the obstacles the NHS faces, I still want to be part of this wonderful organization whose mission is to help patients with respect and dignity."
Written by Krista Wenz on February 15th, 2023
Diligence
12. What is the vision of the NHS?
Why the Interviewer Asks This Question
The interviewers ask this question to see if you have researched the NHS before your interview. You should be prepared to answer any questions the interviewers will have, such as the organization's mission and vision statements, its core values, the population they serve, the Chief Executive of the organization, and the year they were founded. It is always recommended to do your homework before any interview and learn all you can about the organization.
The NHS's vision is 'enabling people to live healthier and more independent lives through high-quality seamless care.' Focus on memorizing the vision so you can easily respond to this question.
Written by Krista Wenz on February 15th, 2023
Answer Example
"The vision of the NHS is to enable people to live healthier and more independent lives through high-quality seamless care. I love that your vision is short and to the point. The community you serve remembers an organization's mission and vision statement when it is clear and resonates with them."
Written by Krista Wenz on February 15th, 2023
Direct
13. I see you are currently employed elsewhere. Why do you want to leave your job?
Why the Interviewer Asks This Question
If you are currently employed elsewhere and actively seeking a new job, the interviewers are curious why. They want to see if you are unhappy with your job, employer, or other circumstances. Perhaps your commute is too long and interferes with your personal life, or there is no room for advancement within the organization. The interviewers want to know your reason to determine if you will be a good fit for the NHS and the company culture. When providing your answer, be sure you do not speak poorly of your employer, colleagues, customers, and upper management, as that will make you look disrespectful.
Written by Krista Wenz on February 15th, 2023
Answer Example
"I am looking for new employment because I just moved to the area to be closer to my aging parents, and my current job would be a two-hour commute each day. If I had a two-hour commute, that would defeat the purpose of being closer to my parents. I have worked at my current job for six years and love my supervisor and colleagues, but it is time to look for employment closer to my family. My father is in poor health, and I want a job where I am closer to my parents in case something happens, and he is taken to hospital. I am excited for this opportunity to finish off my career with the NHS."
Written by Krista Wenz on February 15th, 2023
Direct
14. How do you expect to make a difference at the NHS?
Why the Interviewer Asks This Question
The interviewers want to hear that you are looking forward to working at the NHS and have thought about how you can make a positive impact while working there. Think about what kind of impact you could make. Possible things that come to mind are:
- Creating a favourable environment for patients by smiling, asking them how their day is going, and providing them with excellent service
- Building business relationships with your coworkers so everyone looks forward to coming to work each day
- Developing ideas to make the team more productive while increasing employee morale
The NHS invests a lot of money in interviewing, hiring, and training its administrators. The interviewers want to hear that their investment will be put to good use if they choose to offer you the position.
Written by Krista Wenz on February 15th, 2023
Answer Example
"I expect to make a difference at the NHS by bringing my four years of administrative knowledge and expertise to your organization and providing the service you expect from your team members. I have a strong work ethic, solid communication and leadership skills, and an excellent work history with few excused absences. I always come to work with a smile and a positive attitude, which rubs off on those around me. I love what I do, and I look forward to this opportunity to finish out my career with the NHS."
Written by Krista Wenz on February 15th, 2023
Direct
15. Why do you want to work for the NHS?
Why the Interviewer Asks This Question
The interviewers ask this question to hear that you have done your homework and researched the NHS before your interview. When responding to this question, highlight unique aspects of their agency that stand out from other healthcare organizations. For example, you may want to work for the NHS because of its reputation as the largest employer in the UK, its opportunity for professional growth and advancement, or because of its unique opportunities to be an administrator in many different capacities. Describe your personal reasons for wanting to work for the UK's largest employer.
Written by Krista Wenz on February 15th, 2023
Answer Example
"I want to work for the NHS after discovering the opportunities you offer your team members. I have a friend working for the NHS who described how her managers encouraged her to attend the Leadership Academy offered in-house. After attending the academy, her knowledge and skills were greatly enhanced, and she was able to advance her career within the NHS very quickly. I am also interested in professional development and growth and know the NHS would support me with my goals if offered the position. I want to finish my career with one organization, and I know the NHS is where I want to be."
Written by Krista Wenz on February 15th, 2023
Discovery
16. Can you please explain the gap in your employment history?
Why the Interviewer Asks This Question
Sometimes, candidates have a gap in their employment history for various reasons. Perhaps you took time off to raise a family, care for ageing parents, pursue higher education, or volunteer overseas. The interviewers are curious why you took time off to see if that will be a continuing habit if hired for the position. Unless the gap was due to a personal issue, such as a mental health crisis, share why there is a gap on your resume and assure the interviewers that you will be a long-term employee if hired for the NHS Band 6 Administrator position.
Written by Krista Wenz on February 15th, 2023
Answer Example
"Yes, I would be happy to explain. There was a one-year employment gap after I obtained my college degree because I spent that time caring for my father, who was diagnosed with Lou Gehrig's disease. My father lived alone, and I wanted to be the one to care for him during his last months. His doctors had given him 8-12 months to live, and I couldn't care for him if I were working. My employer would not allow me to take an extended leave of absence, so I had to resign. That is the only gap in my employment history, and I would make the same decision if I had to do it over again. Spending that last year with my father was extremely important to me."
Written by Krista Wenz on February 15th, 2023
Discovery
17. How did you choose a career in administration?
Why the Interviewer Asks This Question
It is common for interviewers to ask why you pursued your chosen career. They want to get to know your personality, gain insight into your hard and soft skills, and see what motivated you to become an administrator. You may have chosen to become an administrator because you are organized, meticulous, and have strong leadership skills. Or, perhaps you had a mentor who recommended this profession to you. Whatever your reason, the interviewers want to see that you are enthusiastic in your response and that you are obviously passionate about your work.
Written by Krista Wenz on February 15th, 2023
Answer Example
"I chose a career as an administrator after I started working for my father as his administrative assistant when I was 17. I liked using my organizational, communication, and office management skills and found I was very good at my job. After working for my father for one year, he recommended I take a leadership course and obtain a degree in Healthcare Administration. He saw that I had leadership skills and felt my skills would be better utilized as an administrator rather than an assistant. I took his advice and am very happy I did. I love leading teams and being a positive role model for others, and I look forward to bringing my skills to the NHS."
Written by Krista Wenz on February 15th, 2023
Experience
18. What is your experience working as an administrator?
Why the Interviewer Asks This Question
According to the NHS website, to be considered for an NHS Band 6 Administrator position, they require experience in administration management in the private, public, or voluntary sectors. They further describe that the skills and qualifications vary according to the type of post. If you were invited to the interview, you must have met their requirements. Since hiring managers and interviewers often only spend 6-8 seconds reviewing a candidate's CV, the interviewers may not even be aware of your experience. Show them you are qualified for the position by describing your experience as an administrator.
Written by Krista Wenz on February 15th, 2023
Answer Example
"I hold a first-level management qualification and have worked for three years in a senior office manager role for a non-profit organization. During that time, I honed my customer care, leadership, and IT skills and feel confident performing administrative duties. Other skills I developed and will bring to the NHS include organizing events and meetings, taking formal meeting minutes, creating spreadsheets, and accurately inputting data. Before working as an administrator, I worked for four years as an administrative assistant, which helped me immensely with transitioning into an administrative position."
Written by Krista Wenz on February 15th, 2023
Leadership
19. How do you keep your team motivated?
Why the Interviewer Asks This Question
As an administrator, one of your duties is ensuring your team works together smoothly and completes assigned tasks. If employee morale is low, your team members will not be enthusiastic about performing their jobs well, and work can suffer. Additionally, team members will look elsewhere for work if they feel underappreciated. A popular UK healthcare journalist named James Brook wrote an article describing ways that the NHS can value and motivate its staff to ensure they retain their talent pool. The five ways he mentioned, which all administrators should use, are (1) Focus on the employee's strengths, (2) Appreciate all employees, (3) Connect with team members, (4) Allow employees to make meaningful contributions, and (5) Build a positive, motivational work culture.
The interviewers want to gain insight into your leadership, problem-solving, and communication skills by asking how you motivate your team. They want to hear that you are on the same page as the NHS, strive to retain the talent pool, and appreciate employees for a job well done. Describe how you keep your team motivated as an administrator. Some examples include icebreakers in kickoff meetings, verbal recognition, rewards, or friendly competitions.
Written by Krista Wenz on February 15th, 2023
Answer Example
"I keep my team motivated in several ways. First, I get to know each team member to understand their personality and strengths. I like to have team-building exercises during an icebreaking session at the beginning of a project, allowing me to see each team member's strengths and weaknesses. Then, I can strategically put them in the right position to shine or partner them with a team member who can mentor them. I also reward my team periodically by having a catered lunch or giving them tickets to a sporting event. How I reward my team depends on what I know would interest them. I also motivate my team by setting clear and measurable goals and objectives and giving them the tools they need to succeed."
Written by Krista Wenz on February 15th, 2023
Leadership
20. How would you describe your leadership style?
Why the Interviewer Asks This Question
There are countless leadership styles, and the interviewers want to see if your style matches what the NHS promotes and encourages its leaders to possess. The NHS healthcare leadership model describes nine dimensions, which overall translate to a collaborative, compassionate, and inclusive leadership style. The NHS believes this leadership style is essential to delivering the highest quality of care for patients and tackling deep-seated issues within the organization. To be considered for the position, you want to make sure your leadership style aligns with the styles mentioned.
Written by Krista Wenz on February 15th, 2023
Answer Example
"My leadership style is described as collaborative and compassionate. I like to seek out diverse ideas, opinions, and thoughts from my team to build strategies and solve problems. I consider my team member's strengths and weaknesses and assign them tasks where they will most shine and feel a sense of accomplishment. I find these leadership styles effective since my team members feel included and trusted and are more likely to take pride in ownership of their work."
Written by Krista Wenz on February 15th, 2023
Leadership
21. Do you see yourself as a leader? When have you led a team?
Why the Interviewer Asks This Question
Most NHS administrator positions will require you to lead a team. The team may be a few team members, or it may be many. The interviewers want to hear that you have experience leading a team to ensure you meet their qualifications. Perhaps you have led a team at work, been a coach for a youth sports team, or were on the advisory board for a non-profit organization. You should be prepared to show the interviewers that you have a natural ability to lead others. Whether you have led a group of 500 or a team of 2, you must assure the interviewers that you can handle the responsibilities of being a leader and mentor.
Written by Krista Wenz on February 15th, 2023
Answer Example
"Yes, I consider myself a leader and pride myself on my leadership skills. In my current department, I am the president of the community volunteer committee. I love that I have the opportunity to encourage employee engagement while being a positive influence on the workplace culture. I am a natural leader because I start by leading by example. As a leader, I make myself available to others who need mentorship, assistance adjusting to their role, or a listening ear when they've had a tough day. I am confident in my leadership abilities and look forward to sharing them in this administrative role with the NHS."
Written by Krista Wenz on February 15th, 2023
Management
22. It is brought to your attention that a team member is underperforming and not carrying their weight. How would you manage this situation?
Why the Interviewer Asks This Question
The interviewers ask this situational/scenario-based question for several reasons. They want to see if you are the type of manager who is on top of your team and would notice if a team member is underperforming before it is brought to your attention. The interviewers also want to hear how you would manage this situation to gain insight into your problem-solving, communication, and leadership skills. If you have had this situation happen to you in a previous position, describe how you handled the situation. If you have not encountered an underperforming team member, explain what steps you would take to rectify this situation.
Written by Krista Wenz on February 15th, 2023
Answer Example
"I am the type of administrator who is on top of what is happening with my team, so I would see that a team member is underperforming before it would need to be brought to my attention. I had this happen in my previous position about six months ago. I had a team member who was turning in spreadsheets with multiple budgeting errors, which was unusual for him. However, the errors were so critical that the project was in danger of losing its funding. I asked my team member if we could speak in my office and showed him the errors he had made and how they could negatively affect the project. He was embarrassed and apologetic and said he was consistently tired with a newborn and toddler at home. He said he was not getting enough sleep and thought it was affecting his cognition. He explained that his newborn has colic, sleeps very little, and constantly cries. I asked my team member if he would like to use holiday time to try to get some rest, but he refused. He said he wouldn't be able to rest and didn't want to waste his holiday time. He asked if he could temporarily switch assignments with another team member, an assignment that wasn't as critical as the one he had with the budget. I delegated another assignment to him and assigned his job to another team member with impeccable accounting skills. It turned out to be a great decision because both assignments were completed to everyone's satisfaction."
Written by Krista Wenz on February 15th, 2023
Performance Based
23. This position requires taking formal and accurate meeting minutes. Do you have experience taking meeting minutes?
Why the Interviewer Asks This Question
You must be detail-oriented and have exceptional listening skills to take meeting minutes. It is essential that the highlights from the meeting are documented accurately, the information is organized, and you have the assertiveness to speak up in the meeting if clarification is needed. The interviewers would like to hear if you have experience with this task to determine if you have the skills necessary to perform this task if hired. Describe what experience you have while highlighting the necessary skills mentioned. If you do not have previous experience taking meeting minutes, assure the interviewers that you can perform this task as you have the skills to take accurate and formal meeting minutes.
Written by Krista Wenz on February 15th, 2023
Answer Example
"Yes, I have three years of experience taking meeting minutes for the company I am currently working for. We would have weekly staff meetings and monthly administrative meetings with stakeholders. I took minutes for almost every one of those meetings, except for when I was on holiday. I use a template that makes taking minutes quite easy, and the finished result is very professional and easy to read. My current managers have commended me on how well I listen during the meetings and how accurate my minutes are. I enjoy taking meeting minutes and look forward to continuing to do so with the NHS."
Written by Krista Wenz on February 15th, 2023
Performance Based
24. How would you describe your time management skills?
Why the Interviewer Asks This Question
When interviewers ask questions about time management, they want to see that you spend your time wisely, avoid distractions, and meet deadlines. They want to hear that you can effectively manage a workload and a team and prioritize competing assignments while being flexible when change occurs. The interviewers also want to know how you manage your time. You may like using software, a calendar app, or writing appointments and assignments in a notebook or day planner. There is no wrong answer as long as you can describe how you manage your time wisely.
Written by Krista Wenz on February 15th, 2023
Answer Example
"I describe my time management skills as above average. I use a time management app called Notion, which helps in my personal and professional life. This app allows me to keep my notes and work in one location. I can collaborate with colleagues, share notes and documents, and create a central knowledge base for my team. I feel like I have gained several extra hours in the day since I started using this app, and my past team members agree it has helped increase productivity."
Written by Krista Wenz on February 15th, 2023
Role-Specific
25. What experience do you have with interviewing, hiring, and training new employees?
Why the Interviewer Asks This Question
If your NHS Band 6 Administrator job duties entail interviewing, hiring, and training new employees, that should have been listed in the job announcement. The interviewers ask this question to determine if you have previous experience with these tasks or if they will need to train you if chosen for the position. Describe how many years of experience you have performing these job duties and in what capacity you were working.
Written by Krista Wenz on February 15th, 2023
Answer Example
"I have two years of experience interviewing, hiring, and training new employees. I gained this experience working as a Research and Development Administrator in my last role. While HR was in charge of the hiring process, I sat on the interview panel and gave recommendations on who to hire. I was then in charge of training new employees using an onboarding process I helped develop. I enjoy this part of being an administrator and look forward to helping with the hiring and training process with the NHS."
Written by Krista Wenz on February 15th, 2023
Situational
26. A team member consistently interrupts you in meetings and tries to undermine your position. How would you handle this situation?
Why the Interviewer Asks This Question
As a leader, you must manage your team well and not let them disrespect you or anyone else on the team. The interviewers ask this question to see how well you handle conflict and how you communicate with others. They want to hear that you speak with the team member privately, address your concerns, and resolve the issue so that it does not happen again. Often, people are unaware of their behaviour until it is brought up to them. Other times, they are aware of their behaviour and are purposefully rude. Explain to the interviewers how you would handle this situation and what you would do if the behaviour continued after your discussion. If you have had this happen to you, use that incident in your response without naming anyone's name.
Written by Krista Wenz on February 15th, 2023
Answer Example
"I had this happen in my previous job. I led weekly staff meetings, and one newly hired employee interrupted me three times during a one-hour meeting. Each time he interrupted, I asked him to wait because his questions would be answered at the end of the meeting. However, he continued interrupting me. After the meeting, I asked him if we could chat in private. I pointed out that he interrupted me three times during the meeting and asked him why he did that. The employee said he didn't realize he was interrupting me and apologized. He said he had a bad habit of interrupting people and would be more aware of it in the future. He also asked if I would give him a hand signal if I interrupted him again to make him aware of his actions. We came up with an agreeable signal I could give to make him aware of his actions without embarrassing him in front of his colleagues. That plan worked well, and within a month or so, he stopped interrupting me completely."
Written by Krista Wenz on February 15th, 2023
Stress
27. This position is fast-paced and requires a great deal of organization and professionalism. How well do you work in high-pressure situations?
Why the Interviewer Asks This Question
As an administrator, you should know how stressful and fast-paced your job can be. Depending on the administrative role, you could be in charge of managing a budget, leading a team, speaking with customers, patients, and stakeholders, and ensuring projects meet strict deadlines. Any of these tasks can be stressful, but you will often be required to perform many of these tasks in a single workday. Describe how you work under pressure while remaining calm and professional.
Written by Krista Wenz on February 15th, 2023
Answer Example
"I work very well in high-pressure situations. I can always remain calm and professional when faced with work stressors. I find the best thing to do when there is a lot of pressure at work is to stay organized. I create a list, prioritize the most urgent assignments and delegate tasks where possible. Work stressors do not affect me if I stay focused and know exactly what needs to be done. I also take care of myself on my days off and do activities that relieve stress. When I show up to work calm and peaceful, it is much easier to handle stressful or high-pressure environments."
Written by Krista Wenz on February 15th, 2023
Tough
28. Have you ever been involved with terminating an employee? If so, what was your experience?
Why the Interviewer Asks This Question
One of the NHS Band 6 Administrator's duties could be terminating and disciplining employees. If that will be one of your duties, that should have been mentioned in the job announcement. The interviewers ask this question to see if you have experience with terminating employees and, if so, how it went. They want to know you can handle this job duty professionally and compassionately.
Focus on being honest with the interviewers. If you have terminated employees, describe your experience. If you have not let an employee go, explain the steps you would take when that time comes. If you have specific training on terminating employees, highlight that in your response. If you have not directly released an employee but were present as a neutral third party during the termination, describe your role in that experience.
Written by Krista Wenz on February 15th, 2023
Answer Example
"Yes, I have been present at an employee's termination as a neutral third party along with the employee and HR. While it is not a fun part of the job, the experience went well because I had performed my due diligence and had documentation of the employee's behavior and offenses that led up to the termination. Since I documented everything correctly, the employee realized they were not discriminated against and understood why they were being let go."
Written by Krista Wenz on February 15th, 2023
Tough
29. We have had an unprecedented number of applicants for this position. Why should we choose you over the other applicants?
Why the Interviewer Asks This Question
The NHS website currently shows 6,773 jobs available under administrative and clerical across all locations the NHS covers. While this may seem like many available jobs, 9.8 million employed individuals in the UK are actively job hunting each day. With that being said, you should be proud you made it to the interview since hiring managers and recruiters spend an average of 6-8 seconds looking at a CV. Still, it is essential that you stand out in your interview, so the interviewers will remember you and place you on their shortlist. If you review the job announcement before your interview, you will see keywords used to identify the NHS's ideal candidate. It is suggested to weave those keywords into your response to show the interviewers you are precisely what they are looking for!
Written by Krista Wenz on February 15th, 2023
Answer Example
"I am the best candidate for the position because I meet and exceed your qualifications. I have over five years of experience working as a community resource administrator with diverse teams and cultures. I am excellent at problem-solving, have strong leadership skills, and work extremely well under pressure. I have exceptional communication and critical thinking skills, which my three references will attest to. An example of how I will benefit the NHS can be shown by my track record of increasing the revenue of my previous employer by over 30% by utilizing my budgeting and time-management skills. I guarantee you will not regret hiring me for this position as I will be a valuable asset and role model for the NHS."
Written by Krista Wenz on February 15th, 2023
Tough
30. What is your greatest weakness in your profession?
Why the Interviewer Asks This Question
The interviewers want to hear about your greatest weakness as an administrator to see that you are self-aware and can identify an area that needs improvement. When you admit you have a deficiency in a particular aspect of your profession and take steps to improve, it shows the interviewers that you are motivated and inspired to grow professionally. The top administrator weaknesses generally identified during interviews are being overly critical of your team, micromanaging employees, requiring constant contact, separating yourself from your team, and failing to set clear goals or objectives.
Your greatest weakness may differ from the weaknesses mentioned, which is fine. You shouldn't mention a weakness that will be an instant deal-breaker for the interviewers, which many of those mentioned above might be. Instead, describe your greatest weakness as an administrator that is something easily correctable. Then, explain what you are doing to turn that weakness into a strength, showing the interviewers that you are motivated and determined to improve.
Written by Krista Wenz on February 15th, 2023
Answer Example
"My greatest weakness as an administrator is having trouble saying no when asked to take on more projects. I work well under pressure and enjoy a challenge, so I often take on too heavy of a workload. I have found this a weakness as I often feel too much pressure to complete assignments, which will burn me out in my career in the long run. I love what I do and do not want to end my career earlier than planned, so I am learning to say no. I started using project management software and will look at my calendar when asked to take on new assignments. If I have a full schedule, I will tell the person I cannot take on more tasks and see if someone else is available. I have been practicing this technique for the past few months, which is helping immensely. I can complete my assignments well before the deadline, and my stress levels have decreased. I will continue using this method as I have significantly improved and feel this weakness is now becoming a strength."
Written by Krista Wenz on February 15th, 2023