Aetna Mock Interview

To help you prepare for an Aetna job interview, here are 35 interview questions and answer examples.

Aetna was written by and updated on July 6th, 2022. Learn more here.

Question 1 of 35

How will you demonstrate sensitivity to others that have a different background than you at Aetna?

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List of 35 Aetna Interview Questions & Answers

  1. 1.

    How will you demonstrate sensitivity to others that have a different background than you at Aetna?

  2. 2.

    At Aetna, sometimes we have to make difficult decisions about whether or not a medical service is covered. In the past, how did you put aside your personal feelings for the good of the business?

  3. 3.

    If Aetna hired you today, what would you accomplish first?

  4. 4.

    At Aetna, innovation is important to us. Give an example of an innovative idea you've had recently.

  5. 5.

    The health insurance industry is very complex, and all of our positions at Aetna require strong organizational skills and attention to detail. How do you ensure that your work is properly organized and highly accurate?

  6. 6.

    We want to hire people who can grow and thrive at Aetna. When have you stretched yourself in your current role and done more than what was expected of you?

  7. 7.

    Our goal is to hire ambitious people. Tell me about a time you went the extra mile, even when it may not have been required or asked of you.

  8. 8.

    This role at Aetna will have large patient data sets to analyze. Tell me about a large data set you had to analyze and how you added value through your analysis.

  9. 9.

    Aetna invests in the latest technology to create efficient work flows. Tell me how you've gone about learning new technology in the past.

  10. 10.

    At Aetna, you may work with patients and customers who are confused or upset about their medical insurance. Tell me about a time you had to teach and train an upset customer. How did you handle the situation, and what was the outcome?

  11. 11.

    What inspired you to apply for this position at Aetna?

  12. 12.

    The health insurance industry is strongly influenced by changing legislation. How do you stay current with new rules and regulations that impact our industry?

  13. 13.

    You may work with confidential patient data in this role at Aetna. Tell me about a time you followed HIPAA regulations even when it wasn't easy or convenient to do so.

  14. 14.

    At Aetna, we do a lot of community education to help the people in our local communities understand their health insurance. Tell me about outreach you have done in the community in your previous role.

  15. 15.

    At Aetna, we have many positions where employees work remotely 99% of the time. How would you set yourself up for success in a home office?

  16. 16.

    To work at Aetna, you have to be passionate about compliance and accuracy. Tell me why this is important to you.

  17. 17.

    You might have to have difficult conversations with clients or colleagues here at Aetna. Tell me about a difficult conversation you've had during your career. How did you handle that situation?

  18. 18.

    Many of our jobs at Aetna require us to do projects when there is down time. Can you give an example of a project you led start to finish?

  19. 19.

    We always look to hire employees with strong problem solving skills at Aetna. Talk about a problem you successfully resolved in the workplace.

  20. 20.

    What patient care philosophy or customer care philosophy will you bring to our team at Aetna?

  21. 21.

    If you could expand your knowledge and expertise in any area of the health insurance industry, which area would area you choose?

  22. 22.

    At Aetna, we believe in continuous feedback. Tell me about a time you received constructive feedback. What did you do after hearing this?

  23. 23.

    Tell me about your healthcare-related education and training.

  24. 24.

    We encourage professional curiosity and an entrepreneurial mindset in our workplace. If you could start your own business, what would you do?

  25. 25.

    At Aetna, how will you connect with a customer you are working with virtually?

  26. 26.

    What is your process of explaining technical information to people who aren't technical?

  27. 27.

    This role would involve sales to new partners who want to offer their employees our health insurance. How do you have meaningful discussions with prospective clients?

  28. 28.

    At Aetna, we want a world class call center where each team member is empowered to give feedback to others. Tell me about a time you gave feedback to a colleague.

  29. 29.

    At Aetna, we have many health insurance competitors that we need to have a pulse on. In your current role, how do you stay up to date with competitors?

  30. 30.

    At Aetna, we believe in transparency with our health insurance customers and our employees. Tell me about your leadership style in regards to transparency.

  31. 31.

    What is your first reaction when you do something wrong in your work?

  32. 32.

    What skills do you believe you possess that will help you deliver excellent customer service here at Aetna?

  33. 33.

    How would you describe your written communication skills?

  34. 34.

    Talk about a time you had to work closely with someone who had a problematic personality.

  35. 35.

    How have you handled stress on the job in the past?