MockQuestions

Aetna Interview Questions

To help you prepare for an Aetna job interview, here are 35 interview questions and answer examples.

Aetna was written by and updated on July 6th, 2022. Learn more here.

Question 1 of 35

At Aetna, we believe in continuous feedback. Tell me about a time you received constructive feedback. What did you do after hearing this?

Why the Interviewer Asks This Question

To provide the best service possible, Aetna consistently requests feedback from their accounts and insured members. To seriously consider you for this role, your interviewer wants to know if you can take constructive criticism in your work in a healthy manner.

Written by Ryan Brunner on July 6th, 2022

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35 Aetna Interview Questions & Answers

  • Behavioral

    1. At Aetna, we believe in continuous feedback. Tell me about a time you received constructive feedback. What did you do after hearing this?

      Why the Interviewer Asks This Question

      To provide the best service possible, Aetna consistently requests feedback from their accounts and insured members. To seriously consider you for this role, your interviewer wants to know if you can take constructive criticism in your work in a healthy manner.

      Written by Ryan Brunner on July 6th, 2022

      How to Answer

      You can't be afraid to give or receive criticism in today's workplace. It is ok to be candid in your answer, as long as you show your interviewer at Aetna that you heard the feedback and did something about it.

      Written by Ryan Brunner on July 6th, 2022

      1st Answer Example

      "I received feedback from my manager last year because I was pushing for so many new ideas, it seemed like I knew more than everybody else- especially some of the staff who had been here for many years. I took this feedback and decided to include others on my team in shaping some of the new ideas I had before bringing them up in the team meeting. This approach helped to get their buy-in."

      Written by Ryan Brunner on July 6th, 2022

      Community Answer

      "In one of my quarterly reviews, my manager commented that sometimes even when I didn't actually say anything, I guess I had a look on my face that was saying a lot. So this is something she made me aware of and something I have to watch."

      Written by an Anonymous User

      Amanda Knight

      Our Professional Interview Coach
      Amanda Knight Reviewed the Above Answer

      This is a good example of constructive criticism. You can make it more impactful by sharing how you felt when you were told that your non-verbal communication needed was having an unexpected impact. How did you respond? Did you ask probing questions or for examples to better understand the feedback? Then, talk about the actions you've taken to improve.

  • Behavioral

    2. How have you handled stress on the job in the past?

      Why the Interviewer Asks This Question

      Due to high volume workloads at different times of the year, the work at Aetna can become stressful, and your interview has likely witnessed the effects of burnout in their department. In asking this question, they would like to know if you can appropriately handle the stress related to this job.

      Written by Ryan Brunner on July 6th, 2022

      How to Answer

      Discuss how you can thrive, even during the most stressful times. Keep your answer brief. If you can, provide an example of a time you implemented a stress-management technique in your current role when things got tough.

      Written by Ryan Brunner on July 6th, 2022

      1st Answer Example

      "I handle stress very well, and when you call my references, they will attest to this fact. When I am under pressure on the job, I focus on the task at hand and make sure not to get distracted. Staying on a deadline is very helpful, and I will delegate when necessary to alleviate some stress."

      Written by Ryan Brown on July 6th, 2022

  • Behavioral

    3. Talk about a time you had to work closely with someone who had a problematic personality.

      Why the Interviewer Asks This Question

      In the fast-paced and cutthroat world of a world-class health insurer at Aetna, you will work with some difficult people. In asking this question, your interviewer wants to know how well you work with others despite a difference in personality.

      Written by Ryan Brunner on July 6th, 2022

      How to Answer

      Your ability to adapt to various people, regardless of a positive personality match, shows that you are mature and professional even when factors are not ideal. Avoid extreme responses and speaking negatively of others or naming people. Also, avoid telling the interviewer that you always get along with everyone. Most interviewers will interpret a cliche response like that as dodging the question.

      Focus on when your work style was different from another person's, but you still had to complete a project together. Discuss, in a positive tone, how you made it work!

      Written by Ryan Brunner on July 6th, 2022

      1st Answer Example

      "In my previous job, I had a team member who would scoff at other co-workers' ideas in meetings. As the Marketing Manager, I knew I could not let this behavior continue. The HR Partner and I approached this person to discuss our company culture and how his behavior disrupted the environment. We wanted to create a resolution with this person. He did not want to work in our division as he felt the projects were too 'junior' for his experience. He ended up requesting and receiving a transfer. By initiating an open conversation with this person, we uncovered his need. We also met the needs of our team by protecting the positive culture we had worked so hard to create."

      Written by Ryan Brunner on July 6th, 2022

  • Behavioral

    4. At Aetna, we want a world class call center where each team member is empowered to give feedback to others. Tell me about a time you gave feedback to a colleague.

      Why the Interviewer Asks This Question

      A true team effort is required at Aetna, and part of a strong team effort includes providing feedback to your colleagues. Your interviewer wants to ensure you are comfortable giving feedback to others, even if you aren't a supervisor.

      Written by Ryan Brunner on July 6th, 2022

      How to Answer

      Demonstrate that you are confident in delivering a feedback message to others by talking about a time you did just this. Talk about the issue you noticed that required feedback and how you delivered it respectfully and encouragingly.

      Written by Ryan Brunner on July 6th, 2022

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  • Behavioral

    5. At Aetna, sometimes we have to make difficult decisions about whether or not a medical service is covered. In the past, how did you put aside your personal feelings for the good of the business?

      Why the Interviewer Asks This Question

      In the health insurance and claims industry at Aetna, you may have to make difficult decisions, and some of them don't feel great. Your interviewer needs to know that the candidate they hire will come with the ability to face these difficult decisions with ease and class.

      Written by Ryan Brunner on July 6th, 2022

      How to Answer

      Ensure the interviewer knows you can handle a difficult situation and do your job effectively by talking about a work situation in your past where you had to make a difficult decision that impacted others. You want to make sure your interviewer knows why this decision was important, how you communicated it to those impacted and what the result was.

      Written by Ryan Brunner on July 6th, 2022

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  • Behavioral

    6. At Aetna, innovation is important to us. Give an example of an innovative idea you've had recently.

      Why the Interviewer Asks This Question

      Inspiration and innovation have been key to Aetna's success and contributed to its rise to prominence in the health insurance industry. Your interviewer needs to know that you can bring an innovative approach to your work with them.

      Written by Ryan Brunner on July 6th, 2022

      How to Answer

      Before your formal interview with Aetna, put some serious thought into a time you helped spark a creative idea to help innovate your work. Paint a clear picture of the situation and the effort you put forth for a great result.

      Written by Ryan Brunner on July 6th, 2022

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  • Behavioral

    7. The health insurance industry is very complex, and all of our positions at Aetna require strong organizational skills and attention to detail. How do you ensure that your work is properly organized and highly accurate?

      Why the Interviewer Asks This Question

      Whether the role you are interviewing at Aetna is a customer-facing role, like account management or customer service, or a backend support role, like IT or finance, strong organizational skills and attention to detail will be crucial for any candidate. Your interviewer wants to understand how you prioritize these two qualities in your work.

      Written by Ryan Brunner on July 6th, 2022

      How to Answer

      Talk to the interviewer about how you ensure accuracy and organization in your day-to-day activities. Perhaps you use a particular app or software. Maybe you are a pen and paper person. Whatever your method, stress that you are successful in organizing your day.

      Written by Ryan Brunner on July 6th, 2022

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  • Behavioral

    8. We want to hire people who can grow and thrive at Aetna. When have you stretched yourself in your current role and done more than what was expected of you?

      Why the Interviewer Asks This Question

      As one of the largest health insurers in the world, Aetna prides itself on growing from within. To understand your desire to grow and your ultimate career goals, your interviewer wants to know that you are scalable within the organization and can grow to a higher-level role in the future in asking this question.

      Written by Ryan Brunner on July 6th, 2022

      How to Answer

      Show your interviewer that you have the motivation to take on bigger responsibilities. Discuss a time when you solved a problem before your manager knew it existed or anticipated a need within the business. If you've ever asked to flex into jobs with more responsibility, this is a great time to discuss that.

      Written by Ryan Brunner on July 6th, 2022

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  • Behavioral

    9. We always look to hire employees with strong problem solving skills at Aetna. Talk about a problem you successfully resolved in the workplace.

      Why the Interviewer Asks This Question

      Problem-solving and dispute resolution are critical skills to possess in any role at Aetna. Your interviewer needs to know that their top candidate for the job can think critically on their own and make difficult decisions that come up daily.

      Written by Ryan Brunner on July 6th, 2022

      How to Answer

      Talk about a time you were creative, proactive, and displayed the leadership qualities required to resolve a workplace issue. In your answer, demonstrate to the interviewer that you are capable of problem-solving the common problems that come up in the role that you are interviewing for at Aetna.

      Written by Ryan Brunner on July 6th, 2022

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  • Behavioral

    10. Our goal is to hire ambitious people. Tell me about a time you went the extra mile, even when it may not have been required or asked of you.

      Why the Interviewer Asks This Question

      To achieve their mission of putting people at the center of everything they do, Aetna makes their decisions and works with integrity, caring, excellence and inspiration. All four of these qualities lead to going the extra mile for customers and stakeholders, and your interviewer wants to make sure you fit with Aetna's culture of service in this sense.

      Written by Ryan Brunner on July 6th, 2022

      How to Answer

      When answering, highlight examples where you went that extra step without being asked. Explain why doing so was important and what end goal was achieved by you taking the time and effort beyond what was normal.

      Written by Ryan Brunner on July 6th, 2022

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  • Behavioral

    11. Many of our jobs at Aetna require us to do projects when there is down time. Can you give an example of a project you led start to finish?

      Why the Interviewer Asks This Question

      If posed this question during your interview with the team at Aetna, there's a good chance that some of your work will involve projects that fall outside your job description. Your interviewer would like to know if you can take on more work outside your normal job responsibilities and can flex higher-level skills if called upon to do so.

      Written by Ryan Brunner on July 6th, 2022

      How to Answer

      The project you describe doesn't need to be huge in scope. Highlight what you did and why it was important to put the time and effort into this project. Make sure to reiterate to your interviewer that you are more than happy to take on any extra project work that time allows for if you are to be the successful candidate for the role you are interviewing for at Aetna.

      Written by Ryan Brunner on July 6th, 2022

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  • Behavioral

    12. You might have to have difficult conversations with clients or colleagues here at Aetna. Tell me about a difficult conversation you've had during your career. How did you handle that situation?

      Why the Interviewer Asks This Question

      Whether interviewing to work at Aetna in underwriting, claims, account management, or customer service, you will have some difficult conversations with those you work closely with. This is nobody's favorite part of the job, but your interviewer at Aetna must know you have the experience and ability to have difficult conversations in an impactful yet respectful manner.

      Written by Ryan Brunner on July 6th, 2022

      How to Answer

      Describe how you've kept your cool with difficult customers or colleagues in the past when faced with the challenge of having a difficult conversation. Discuss the situation and why being forthright was the right decision. Explain how you kept your cool. Then make sure to discuss what the result was.

      Written by Ryan Brunner on July 6th, 2022

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  • Behavioral

    13. This role at Aetna will have large patient data sets to analyze. Tell me about a large data set you had to analyze and how you added value through your analysis.

      Why the Interviewer Asks This Question

      Data analysis is becoming a critical part of any role at Aetna due to the astronomical number of healthcare members they serve and the constant change in healthcare regulations. If the role you are interviewing for at Aetna will entail analyzing patient data and information, your interviewer will want to know that you have solid data analysis skills.

      Written by Ryan Brunner on July 6th, 2022

      How to Answer

      As you answer, discuss an analysis you did that truly made an impact on the business you were working for. Discuss what the data set was and the analysis you performed. Make sure to highlight the abilities you will bring to this team regarding data analysis.

      Written by Ryan Brunner on July 6th, 2022

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  • Behavioral

    14. The health insurance industry is strongly influenced by changing legislation. How do you stay current with new rules and regulations that impact our industry?

      Why the Interviewer Asks This Question

      In recent history, the government regulation of the health insurance industry has changed how Aetna does business. No matter your future role with the organization, you need to ensure that you are aware of changing laws and how they will impact your work. With this question, your interviewer wants to make sure you are staying up to date with changing regulations that impact your work and that you are motivated to do so.

      Written by Ryan Brunner on July 6th, 2022

      How to Answer

      You have to be aware and able to recommend changes that need to happen in the organization to comply. Discuss how you stay current in your field and the changing regulations that come with it. This can include any journals you read, any CME you pursue, and any organizations you belong to.

      Written by Ryan Brunner on July 6th, 2022

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  • Behavioral

    15. At Aetna, we do a lot of community education to help the people in our local communities understand their health insurance. Tell me about outreach you have done in the community in your previous role.

      Why the Interviewer Asks This Question

      Aetna provides insurance coverage to every demographic in the world, and part of this privilege is providing education to the communities they serve. Your interviewer wants to ensure you are comfortable providing education to the public by having you talk about a time you have done community outreach and that you understand Aetna's mission to provide community service in many ways.

      Written by Ryan Brunner on July 6th, 2022

      How to Answer

      Discuss your experiences providing community education or outreach during your career. Discuss why it was important and what you gained from it. Then, be sure to research and discuss any of Aetna's efforts that interest you.

      Written by Ryan Brunner on July 6th, 2022

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  • Behavioral

    16. At Aetna, you may work with patients and customers who are confused or upset about their medical insurance. Tell me about a time you had to teach and train an upset customer. How did you handle the situation, and what was the outcome?

      Why the Interviewer Asks This Question

      Health insurance can be very complex for the average consumer. Aetna puts people first in all they do, but you may face challenging customer situations where you have to educate a customer when they are upset or confused. Your interviewer wants to know if you can handle an upset person.

      Written by Ryan Brunner on July 6th, 2022

      How to Answer

      In the situation you discuss, you'll want to show that you cared about the caller and had empathy for their needs. Showcase your problem-solving skills and ability to handle a high degree of emotion on the phone without getting rattled while helping the customer and getting them what they need.

      Written by Ryan Brunner on July 6th, 2022

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  • Behavioral

    17. Aetna invests in the latest technology to create efficient work flows. Tell me how you've gone about learning new technology in the past.

      Why the Interviewer Asks This Question

      In health care, technology changes rapidly. From hospitals and clinics to insurance providers, healthcare staff needs to be flexible and adaptable to learning new technology, and this is especially true at Aetna. Your interviewer needs to be sure you would join Aetna with the ability to learn their systems quickly and be able to adapt to their changing technology in the future.

      Written by Ryan Brunner on July 6th, 2022

      How to Answer

      As you answer this question, demonstrate expertise in electronic systems and embrace learning new technology. Talk about a time you were required to learn new technology in the past on the job. Paint a clear picture of the technology, what you had to learn, and how you went about training. Make sure your interviewer walks away knowing that you will be adaptable to changing technologies now and in the future.

      Written by Ryan Brunner on July 6th, 2022

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  • Behavioral

    18. You may work with confidential patient data in this role at Aetna. Tell me about a time you followed HIPAA regulations even when it wasn't easy or convenient to do so.

      Why the Interviewer Asks This Question

      The HIPAA privacy laws are paramount in the health insurance industry. The amount of patient data you may have access to as a staff member at Aetna is overwhelming. In asking this question, your interviewer wants to hear about your experience handling confidential patient data with the highest integrity.

      Written by Ryan Brunner on July 6th, 2022

      How to Answer

      First, discuss the roles that exposed you to confidential patient information and HIPAA laws. Show your understanding of the rules while displaying your integrity in upholding them in those roles. Don't hesitate to discuss any formal HIPAA education training you've received in the past. If you don't have direct experience with HIPAA and patient confidentiality, reiterate your understanding of their importance at Aetna.

      Written by Ryan Brunner on July 6th, 2022

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  • Communication

    19. How would you describe your written communication skills?

      Why the Interviewer Asks This Question

      Being a bright communicator in written form is an essential skill to master. Given the amount of written communication you will be doing in this role, your interviewer wants to hear that you would join their team with confidence in your writing skills.

      Written by Ryan Brunner on July 6th, 2022

      How to Answer

      Discuss any courses you have taken in communication, journalism, or writing. If you have a sample of your written communication in the form of a report or a work-related article, you can bring that example. Talk to the interviewer about your written communication abilities and support your answer with direct experiences. Don't hesitate to discuss your clear and concise communications through email.

      Written by Ryan Brunner on July 6th, 2022

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  • Communication

    20. This role would involve sales to new partners who want to offer their employees our health insurance. How do you have meaningful discussions with prospective clients?

      Why the Interviewer Asks This Question

      If the role you are interviewing for at Aetna is sales related, your interviewer will be looking for you to display a wide array of sales skills. With this question, your interviewer is looking to see how you add value through the sales process to prospective clients.

      Written by Ryan Brunner on July 6th, 2022

      How to Answer

      Gone are the days of calling around and fishing for information. You can find most of what you need online. You need to be prepared for your sales pitches so the door doesn't slam in your face. Make sure to discuss the ways you have brought value-added propositions to your sales tactics in the past.

      Written by Ryan Brunner on July 6th, 2022

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  • Communication

    21. What is your process of explaining technical information to people who aren't technical?

      Why the Interviewer Asks This Question

      Aetna works with providers and clients that utilize their insurance services. However, while physicians and clients are smart, many are not familiar with the platform and don't know about new technologies. Your interviewer needs to know that you can effectively handle the educational duties that this role at Aetna entails.

      Written by Ryan Brunner on July 6th, 2022

      How to Answer

      Explain how you have effectively communicated technical info on the job in the past. Discuss what technical information you had to impart and who your audience was. If you ever received direct feedback on your ability to do this effectively, this is a great time to discuss that.

      Written by Ryan Brunner on July 6th, 2022

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  • Discovery

    22. What inspired you to apply for this position at Aetna?

      Why the Interviewer Asks This Question

      Your interviewer at Aetna knows that passion, inspiration, and drive are keys that any great employee possesses. They are looking to hear what led you to consider and apply for this role and to hear that you are motivated to succeed in the role.

      Written by Ryan Brunner on July 6th, 2022

      How to Answer

      Pick out exciting elements from the job post and specifics about Aetna that you love from your research, making sure to show enthusiasm and passion in your answer. If a friend or current employee recommended you apply, talk about your relationship and what they said that you found awe-inspiring.

      Written by Ryan Brunner on July 6th, 2022

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  • Discovery

    23. What skills do you believe you possess that will help you deliver excellent customer service here at Aetna?

      Why the Interviewer Asks This Question

      Even before applying for a role at Aetna, you have to realize that customer service is the driving force of the organization. If they are to seriously consider you to help live their mission of putting people at the center of everything that you do, your interview needs to make sure that you have the skills to help deliver.

      Written by Ryan Brunner on July 6th, 2022

      How to Answer

      To deliver excellent customer service, you need to recognize your skills and play off of those. If you are naturally not a smiley person who gives hugs, then being a smiley person may come off as fake. Think about your natural personality and how you can use those characteristics to deliver stellar service on the job. You can discuss communication, patience, empathy, and compassion.

      Written by Ryan Brunner on July 6th, 2022

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  • Education

    24. Tell me about your healthcare-related education and training.

      Why the Interviewer Asks This Question

      Your interviewer has reviewed your education and knows you meet the minimum qualifications for the job. In asking this question, they hope to hear you discuss your formal education and training in detail and how they have helped prepare you for success at Aetna.

      Written by Ryan Brunner on July 6th, 2022

      How to Answer

      Take a few minutes to walk the interviewer through your formal post-secondary education and any on-the-job training. Talk about your most positive take-aways from your post-secondary experience, and be sure to tie in how that experience will help you succeed in this position.

      Written by Ryan Brunner on July 6th, 2022

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  • General

    25. If Aetna hired you today, what would you accomplish first?

      Why the Interviewer Asks This Question

      When you start a new position at Aetna, it is essential to set a goal to make a positive impact quickly after being hired. This question allows your interviewer to gauge your commitment to initial success in the job if you are the best candidate.

      Written by Ryan Brunner on July 6th, 2022

      How to Answer

      Tell the interviewer about your goal should you be a successful candidate. If you want to make an impact with your answer, refer to the immediate needs of the role at Aetna. Research the job and department you are interviewing with to better answer this question.

      Written by Ryan Brunner on July 6th, 2022

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  • General

    26. We encourage professional curiosity and an entrepreneurial mindset in our workplace. If you could start your own business, what would you do?

      Why the Interviewer Asks This Question

      To get to know you better and how you will fit with the team at Aetna, your interviewer will pose a few questions that will dive into your passions in life. With this question, they want to hear you talk about your dream job or business that you would run.

      Written by Ryan Brunner on July 6th, 2022

      How to Answer

      The interviewer wants a glimpse into your passion outside of work and your savvy as a small business owner working with your own budget. It is ok to be creative with this answer to give your interviewer a glimpse into who you are personally.

      Written by Ryan Brunner on July 6th, 2022

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  • General

    27. What is your first reaction when you do something wrong in your work?

      Why the Interviewer Asks This Question

      A common theme that will continue to come up in your research of Aetna before and during your interview is integrity. How you react to an error made on the job will tell the interviewer a great deal about you and the level of integrity that you would bring to their team.

      Written by Ryan Brunner on July 6th, 2022

      How to Answer

      Before your interview, put some thought into a time where you took accountability for your actions on the job and did what was necessary to fix a mistake. Don't hesitate to be open and honest as you answer, as long as you can discuss the lesson learned and the steps you took to rectify the situation.

      Written by Ryan Brunner on July 6th, 2022

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  • General

    28. If you could expand your knowledge and expertise in any area of the health insurance industry, which area would area you choose?

      Why the Interviewer Asks This Question

      During your interview with Aetna, your interviewer would like to dig deeper into your areas of interest in the healthcare industry. They want to know that your passions align well with what Aetna is ideally offering.

      Written by Ryan Brunner on July 6th, 2022

      How to Answer

      Talk to the interviewer about the areas of the health insurance industry that pertain to your work you would like to focus on most. If you are new to the industry, this may require some homework before your interview. Connect that information to what the position at Aetna would be offering you.

      Written by Ryan Brunner on July 6th, 2022

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  • General

    29. What patient care philosophy or customer care philosophy will you bring to our team at Aetna?

      Why the Interviewer Asks This Question

      As you are likely aware from your time researching Aetna and the job you are interviewing for, they are an extremely people-centered organization and have made the people they work with the center of their mission. In hopes that you have a solid customer care philosophy, your interviewer wants to hear you discuss what you feel is important to providing the best service in the job you are interviewing for.

      Written by Ryan Brunner on July 6th, 2022

      How to Answer

      It's always a great idea to research Aetna before your interview, paying close attention to its mission, values, and culture. Get to know their care philosophy so your answer can reflect what is important to them. In your research, you'll find that common themes center around integrity, caring, excellence and inspiration, and it is a great idea to incorporate at least a few of these qualities in your answer.

      Written by Ryan Brunner on July 6th, 2022

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  • General

    30. To work at Aetna, you have to be passionate about compliance and accuracy. Tell me why this is important to you.

      Why the Interviewer Asks This Question

      Many people might not understand why the areas of billing and medical coding in claims are important at Aetna. Your interviewer wants to ensure you aren't just looking for your next job, but you genuinely care about the impact your role can make for the insured members you will be taking care of.

      Written by Ryan Brunner on July 6th, 2022

      How to Answer

      Talk about the importance of compliance and accuracy in your work in the past. If you've had to work under stringent compliance policies in any role, now is a great time to talk about your compliance training. No matter how you answer, make sure your interviewer walks away knowing that you prioritize accuracy and compliance in your work.

      Written by Ryan Brunner on July 6th, 2022

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  • Leadership

    31. At Aetna, we believe in transparency with our health insurance customers and our employees. Tell me about your leadership style in regards to transparency.

      Why the Interviewer Asks This Question

      Integrity is one of the core values in how Aetna brings a customer-centered approach in all they do, and transparency is a vital element to bringing integrity to this job. Your interviewer wants to hear that you will always promote transparency in your work with the organization.

      Written by Ryan Brunner on July 6th, 2022

      How to Answer

      The modern job seeker knows that employers make mistakes and are likely to forgive mistakes as long as there is transparency and ownership. Talk to your interviewer about ways you brought a transparent approach to your work, even when it may have been difficult.

      Written by Ryan Brunner on July 6th, 2022

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  • Operational

    32. At Aetna, how will you connect with a customer you are working with virtually?

      Why the Interviewer Asks This Question

      At Aetna, many roles involve customer service with people on the phone, in chat, or via email. Your interviewer needs to know if you can effectively resolve their questions while building a relationship and that you will have a plan for doing so if hired for this role.

      Written by Ryan Brunner on July 6th, 2022

      How to Answer

      If you have direct experience working in a virtual environment and with colleagues, talk openly about that experience and the tools you used to build great relationships and work effectively. If you don't have experience in a virtual environment at this point in your career, that is okay. Explain that you have a plan for success in this environment at Aetna.

      Written by Ryan Brunner on July 6th, 2022

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  • Operational

    33. At Aetna, we have many health insurance competitors that we need to have a pulse on. In your current role, how do you stay up to date with competitors?

      Why the Interviewer Asks This Question

      All private health insurance companies are vying for the business in a pretty stiff market, and this is especially true for a major player in the market like Aetna. Your interviewer is ideally looking to hear about your competitive spirit in your work and that you always look to keep a pulse on your competitors.

      Written by Ryan Brunner on July 6th, 2022

      How to Answer

      If a competitor has a product that could impact the business at Aetna, you need to know. Likewise, if a competitor is struggling, you might be able to create an advantage for Aetna. Talk to the interviewer about how you kept tabs on your competitors in the past.

      Written by Ryan Brunner on July 6th, 2022

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  • Operational

    34. How will you demonstrate sensitivity to others that have a different background than you at Aetna?

      Why the Interviewer Asks This Question

      Aetna is an organization with a strong focus on a diverse and inclusive workforce that serves communities and members with the same level of diversity. Your interviewer needs to know that you would come to Aetna with the same philosophy on diversion and inclusion of all underrepresented groups.

      Written by Ryan Brunner on July 6th, 2022

      How to Answer

      Show the interviewer that you are a professional individual who acts and reacts with correct behavioral and emotional responses in the workplace. The interviewer would like to know specifics on your approach to demonstrating sensitivity to others with different cultural beliefs and backgrounds than yours.

      Written by Ryan Brunner on July 6th, 2022

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  • Operational

    35. At Aetna, we have many positions where employees work remotely 99% of the time. How would you set yourself up for success in a home office?

      Why the Interviewer Asks This Question

      In recent years, Aetna has decided to have more and more of its workforce telework from home. If the role you are interviewing for is remote, your interviewer wants to hear that you have a plan in place for how you will work from home successfully.

      Written by Ryan Brunner on July 6th, 2022

      How to Answer

      In reality, some people can't handle the lack of structure that working from home entails, so you'll need to stress that you can be very productive in this environment. If you have experience teleworking, that is great! Discuss the details of your work schedule, your role, and the tools you used to be effective in your work. If this will be your first venture in teleworking, be sure to come to your interview with a plan for success.

      Written by Ryan Brunner on July 6th, 2022

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