30 NHS Interview Questions & Answers
Below is a list of our NHS interview questions. Click on any interview question to view our answer advice and answer examples. You may view 15 answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.
Ask The Interviewer
1. This concludes our interview. Do you have any questions for us?
Why the Interviewer Asks This Question
The interviewers want to make sure all your questions about the NHS or job role are answered during the interview. It is best to ask at least a question or two, showing the interviewers your eagerness to learn all you can. Of course, you want to review the job announcement and research the NHS beforehand so you are not asking questions that could be answered during your research.
Focus on asking questions specific to the role you are interviewing for or the company culture and work environment. Examples of good questions include asking the interviewers how you performed in the interview, if you need to clarify anything, what the interviewers like most about working for the NHS, or if they have any hesitancy about hiring you. To make yourself stand out, thank the interviewers at the beginning of your response for letting you ask questions. They will think that it is respectful and it shows you have good manners.
Written by Krista Wenz on January 16th, 2023
Answer Example
"Thank you for asking. Yes, I do have a couple of questions. First, when would you like to have this position filled? And second, are there any required qualifications you do not see on my resume?"
Written by Krista Wenz on January 16th, 2023
Experienced Example
"I really appreciate your time today and the information you provided throughout the interview. I noticed you have been with the NHS for several years. Can you tell me more about your growth with the organisation and what you feel it takes to be successful there?
Can you also tell me more about the schedule requirements? Is it a set schedule published a week, two weeks, or a month at a time? What is the schedule pattern and are there weekend or overtime requirements?"
Written by Jaymie Payne on February 15th, 2023
Behavioral
2. How would your friends describe your personality?
Why the Interviewer Asks This Question
Personality is the combination of characteristics and qualities that form an individual's distinctive character. The interviewers ask this question to see how your friends view you and what they would say makes you unique to see if you will be a good person to choose for the position. It is best to use three to four words that your friends would use to describe your personality, with examples to show why they would describe you that way.
Written by Krista Wenz on January 16th, 2023
Entry Level Example
"My friends would describe me as easy-going and positive. I'm the encourager in my friend group, and I've always taken on that counsellor role when others are going through a hard time. I love to help others, even if it's just listening when they need to vent or talk through a situation they are going through. I enjoy being there for others and uplifting them when times are tough. They would say I'm easy-going in the sense that I don't get worked up or upset easily, and I'm a patient person who can handle stressful situations well."
Written by Jaymie Payne on February 15th, 2023
Answer Example
"My friends would describe my personality as outgoing, friendly, and compassionate. I make friends easily as I love to talk to people and get to know them personally, and I am always friendly with everyone I meet. I believe in treating everyone with kindness and respect and always helping people when needed. My friends constantly say I am a people person and chose the right profession to work in."
Written by Krista Wenz on January 16th, 2023
Behavioral
3. The NHS prides itself on offering inclusive, non-discriminatory care. Do you agree with our approach?
Why the Interviewer Asks This Question
The interviewers ask this question to ensure you understand the NHS's approach to care. They want to ensure that you agree with their vision and that your beliefs align with the company. If you disagree that everyone should be included and not discriminated against, the interviewers will determine you may not be a good fit for the team.
Assure the interviewers that you accept all cultures and beliefs, even if they may not align with yours. The interviewers want to hire healthcare professionals who are open-minded and inclusive of all.
Written by Krista Wenz on January 16th, 2023
Answer Example
"Yes, I completely agree with your approach. There is no room for discrimination anywhere, especially in healthcare. We care for patients at their most vulnerable moments, and it should not matter to anyone if they have different cultural or religious beliefs or come from different backgrounds. We are all human and must show each other empathy and compassion."
Written by Krista Wenz on January 16th, 2023
Experienced Example
"One of the reasons I was attracted to the NHS's employment opportunities was due to the fact that patients can seek care and treatment at the organisation, regardless of their ethnicity, gender, religion, age, or socioeconomic status. Patients have a basic right to healthcare, and the NHS meets that need by providing quality care to all citizens. I would be proud to be part of the organisation, where I could support their mission, vision, and values."
Written by Jaymie Payne on February 15th, 2023
Behavioral
4. How do you deal with constructive criticism, even when delivered in a manner you do not prefer?
Why the Interviewer Asks This Question
You will undoubtedly be given constructive criticism during your employment with the NHS. Sometimes the feedback will not be delivered respectfully, while other times, it will. The interviewers want to see that you can handle any feedback and realize that no matter how constructive criticism is delivered, it is an opportunity for you to grow professionally. Describe how you deal with constructive criticism and use it as a learning opportunity.
Written by Krista Wenz on January 16th, 2023
Answer Example
"I value constructive criticism. Generally, the person giving me feedback has more experience and knowledge than I do, so I see it as a learning opportunity to grow professionally. I understand everyone has different communication styles, so I do not take it personally if the feedback is delivered differently than I would give."
Written by Krista Wenz on January 16th, 2023
Experienced Example
"Constructive criticism can be tough to take sometimes, but even when I may not necessarily agree with the feedback, I always remember that it's still the other person's perception, and I need to listen. It's important to actively listen to the feedback without preparing a response or rebuttal in your mind so that you can actually hear what they are saying and digest it. Keeping an open mind allows you to navigate a potential blind spot and improve your technical or soft skills relating to the feedback. I also think it's important to communicate with the person providing the feedback. Not only should you acknowledge and confirm that you understand their message, but if there is a better way to approach you or provide that feedback, it's okay to share that as well. For example, asking for specific examples of when you've missed the mark or asking them to gently call you out when they witness the misstep, etc."
Written by Jaymie Payne on February 15th, 2023
Behavioral
5. How well do you work under pressure?
Why the Interviewer Asks This Question
As an NHS employee, you must work well under pressure. Some positions are less stressful than others, but the interviewers want to hear that you work well under pressure. Situations will come up that add stress to the workday, and you must be able to manage your stress for a successful outcome. The interviewer wants to hear that you work well under pressure and stay focused on the task at hand. Assure them that you work very well under pressure.
Written by Krista Wenz on January 16th, 2023
Answer Example
"I work very well under pressure. I can always remain calm and professional when faced with stressful situations. I find the best thing to do when there is a lot of pressure at work is to stay organized. I create a list, prioritize the most urgent assignments, and delegate work where I can. If I stay focused and know exactly what needs to be done, work stressors do not affect me."
Written by Krista Wenz on January 16th, 2023
Experienced Example
"I'm accustomed to working in a busy clinic, so a fast-paced environment like this would not be a cause for concern. I'm often in high-pressure situations where I have competing demands and priorities, and I work through these situations by remaining calm and focused. I can discern what is a true priority, for example, a patient at my desk needing help versus a lesser priority, like refiling charts. I make sure that I prioritize people first, especially those who need immediate care or attention. I keep an open line of communication with my manager, keeping her in the loop if I fall behind on a task or need direction on what is most important to complete that day. I'm very organized and keep my to-do list at the front of my desk, and I also keep my workspace neat, so I don't lose things and constantly have to track them down. If I feel stressed or whelmed, I will ask my manager if I can take a break to regroup or ask a colleague for help."
Written by Jaymie Payne on February 15th, 2023
Competency
6. How would you describe your communication skills?
Why the Interviewer Asks This Question
The interviewers ask this question to see that you have the verbal and written communication skills required for all NHS positions. Your job duties will include speaking to your managers, colleagues, patients, and the public. You will also be responsible for written communications when writing reports and communicating by email. The interviewers would like to hear you have the necessary communication skills for the role.
Describe your written and verbal communication skills. If you have a former supervisor who commented on your excellent communication skills in a letter of recommendation or performance review, use their description in your response. The interviewers would like to know that you can speak clearly with others while properly documenting reports and other forms of written communication.
Written by Krista Wenz on January 16th, 2023
Answer Example
"I would describe my communication skills as above average. I work very hard to speak to my patients in terms they can understand. Medical terminology can be quite confusing for those not in the medical field. After explaining something to a patient or family member, I have them repeat what I said to ensure they comprehend what I told them. I ask them if they have questions, I actively listen, and I am great at reading body language. My written communication skills are exceptional, as well."
Written by Krista Wenz on January 16th, 2023
Experienced Example
"Having worked in some form of customer and patient services for the last ten years, I feel I've really sharpened my communication skills. I'm a good listener, often practising active listening techniques in everyday conversations. For example, when a patient is asking me a question or to explain something, I repeat back what I think I hear as their description to ensure I understand exactly what they are looking for. I always maintain a professional tone in my communication, whether in verbal conversations, email communication, or instant messenger applications at work."
Written by Jaymie Payne on February 15th, 2023
Competency
7. How will you earn your colleagues' trust and respect?
Why the Interviewer Asks This Question
It is essential to nurture workplace relationships. Talk to the interviewers about how you plan to earn the trust and respect of your colleagues should you be offered the position. They want to know how you plan to win your new colleagues over to determine if you will be a good fit for the team.
Focus on giving examples from your past. Describe how you earned the trust and respect of your coworkers by getting to know them and their families, keeping your word when you say you are going to do something, lending a hand when others need help, or covering a coworker's shift when they have a family emergency.
Written by Krista Wenz on January 16th, 2023
Answer Example
"The best way to earn the trust and respect of my colleagues is to be helpful, always do what I promise, and be honest with them at all times. Strong relationships have to be built on these principles. Additionally, I get to know my colleagues personally and never gossip to earn trust and respect."
Written by Krista Wenz on January 16th, 2023
Experienced Example
"I think when meeting new colleagues, it's important to keep an open mind, attitude, and approach. Even though I've been in healthcare for several years, that doesn't mean that I can't learn anything new, especially from more juniored employees. Demonstrating that I am not a "know-it-all" and that I genuinely want to get to know them and learn from them as I onboard would help build that relationship. I would be willing to help them with their work and to share any knowledge or experience I had that could improve their processes as well. Communication is important, so I would focus on regular touch points, actively listening, and professional tone and language. I would not gossip or engage in negative talk about others, so to also build trust and respect."
Written by Jaymie Payne on February 15th, 2023
Competency
8. How well do you work with others?
Why the Interviewer Asks This Question
The interviewers want to hear that you are a team player and can work well with diverse groups. Most of the jobs at the NHS require colleagues to work together to achieve a common goal. Describe how well you have collaborated with others in the past. If you are new to this industry, use an experience from a former job, sports team, or school to describe how you work well with others.
Written by Krista Wenz on January 16th, 2023
Answer Example
"I enjoy working with others and do so very well. I like taking a team approach to healthcare and involving family members, caregivers, and other healthcare professionals to develop the best treatment plan for each patient. A team approach accomplishes more than working alone, as we can all learn from each other's experiences. While I can work independently and am a self-starter, I prefer working as part of a team."
Written by Krista Wenz on January 16th, 2023
Experienced Example
"I'm a very flexible individual contributor in the sense that I can work well independently with little supervision, or I can be successful as part of a dynamic team. I enjoy working with others, I'm coachable and open to feedback, and I'm always willing to support others when they need assistance. I like to take on stretch projects, so I enjoy networking and connecting with others in various departments so that I can learn new skills and continue to develop as a professional."
Written by Jaymie Payne on February 15th, 2023
Competency
9. What are your strengths?
Why the Interviewer Asks This Question
The interviewers ask this question to determine if your strengths will complement and benefit the NHS if hired. Think of the personal strengths that make you excellent at your job. This can include skills or qualities that help you overcome difficult circumstances or accomplish challenging tasks. In a work context, your strengths will help you complete your to-do list, understand client needs, and apply what you have learned in your training. Talk to the interviewer about a couple of your strengths and why those will help you to be successful in this role.
Written by Krista Wenz on January 16th, 2023
Answer Example
"I am meticulous, efficient, and a strong communicator. I pride myself on not taking shortcuts and always producing quality results. I am honest and direct and know how to speak to people thoughtfully and respectfully. I take the initiative in projects and am very personable. I have copies of past performance reviews highlighting these strengths if you would like a copy for your records."
Written by Krista Wenz on January 16th, 2023
Experienced Example
"I'm very team-oriented and love helping others succeed as much as I enjoy being successful myself. I know one of the NHS's core values is "working together for patients." When I read that, I really felt like I would align with the culture because I place such a high-value collaboration personally and professionally. Even if I'm not in a leadership role, I naturally gravitate toward the encouraging coach/mentor role. I'm also happy to support another team member so they can enjoy time off with their family or loved ones."
Written by Jaymie Payne on February 15th, 2023
Competency
10. What is your greatest weakness, and what are you doing to improve?
Why the Interviewer Asks This Question
The interviewers want to hear about your greatest weakness to see that you are self-aware and can identify an area that needs improvement. When you admit you have a deficiency in a particular aspect of your profession and take steps to improve, it shows the interviewers that you are motivated and inspired to grow professionally.
Focus on a weakness related to your profession, but not one that is an essential job duty. For example, suppose you say your weakness is your verbal communication skills. In that case, the interviewers may pass you over for another candidate since that skill is essential for all positions within the NHS.
Written by Krista Wenz on January 16th, 2023
Entry Level Example
"I believe I could improve on some technical skills, including Excel and PowerPoint. Currently, I am at a beginner level in my experience; however, I would like to be at the intermediate to advanced skill level and become a subject matter expert so I can mentor others. I have enrolled in a weekend workshop next month that I'll attend one evening a week, and I'm committed to achieving this goal."
Written by Jaymie Payne on February 15th, 2023
Answer Example
"My weakness as a physician is a hesitancy to delegate. I know what I want to be done and how I want it done, so it's often easier to do it myself. However, it can inhibit my ability to grow as a physician. I will need to delegate tasks to my surgical team, so I have been working on making this weakness a strength. I am reading a book called Don't Do, Delegate by James Jenks and have been practising his exercises. My propensity to hold onto control has decreased since starting the book, so I'm certainly moving in the right direction."
Written by Krista Wenz on January 16th, 2023
Competency
11. How would you describe your time management skills?
Why the Interviewer Asks This Question
When interviewers ask questions about time management, they want to see that you spend your time wisely and avoid distractions. They want to hear that you can effectively manage a workload and can prioritize between competing assignments while being flexible when change occurs. The interviewers also want to know how you manage your time. You may like using software, a calendar app, or writing appointments and assignments in a notebook or day planner.
Written by Krista Wenz on January 16th, 2023
Answer Example
"I describe my time management skills as above average. I use a time management app, My Life Organized, which helps in my personal and professional life. This app allows me to target what I need to focus on to reach my objectives and automatically generates to-do lists with priority actions for immediate attention. If something else comes up in the workday that is a higher priority than what I am working on, I can input the task into my app, and it will automatically reprioritize my day. Since I started using this app, I feel like I have gained several extra hours in the day."
Written by Krista Wenz on January 16th, 2023
Experienced Example
"My day typically consists of various tasks and responsibilities, so I must be well organised and manage my time well to execute those tasks. Each morning, I make a list of the things I need to get done and highlight my top priority. I also use my computer calendar to see when I may have some downtime to work on less important admin tasks or where I need to block off time to work on tasks distraction-free. While I use techniques like this to stay organised, I also realise in healthcare that priorities can quickly shift, and I need to adapt and pivot to meet the need at that moment. I communicate with my manager and colleagues frequently to make sure I understand what is expected of me or needed of me urgently, and then I plan out the rest of my day around those critical tasks."
Written by Jaymie Payne on February 15th, 2023
Discovery
12. What are your hobbies and interests outside of work?
Why the Interviewer Asks This Question
The interviewers ask this question to gain insight into your personality and determine if you have a healthy work/life balance. It is best to mention hobbies that showcase your strengths, skills, and passion that can transfer to the position you are interviewing for. For example, if one of your hobbies is volunteering at the local food bank, it shows the interviewers that you enjoy helping people and are empathetic and compassionate. Mention several hobbies and explain why you like them while avoiding interests that could be considered unprofessional.
Written by Krista Wenz on January 16th, 2023
Entry Level Example
"I have several hobbies and interests outside of work. I'm an avid reader, and I love to be outdoors, so I'll often hike, and take a break to rest under a tree and dive into a good book. I also really enjoy photography and scrapbooking, so in the colder months, I'm often working on those types of projects for myself and my family and friends."
Written by Jaymie Payne on February 15th, 2023
Answer Example
"I have many interests and hobbies. I enjoy volunteering, coaching my son's hockey team, playing board games with my family, mountain biking, and running. I volunteer with my family every Sunday at our local church's food bank and coach hockey once a week. Every Friday or Saturday night, my family plays a board game and orders takeout for some good family bonding time. I mountain bike or run every morning before work to stay in shape and clear my head for the day."
Written by Krista Wenz on January 16th, 2023
Discovery
13. Where do you see yourself in ten years?
Why the Interviewer Asks This Question
The interviewers are curious about your long-term career goals to see how they can support you if hired for the position. They also want to hear if your long-term goals include working for the NHS. It costs a lot of time and money to interview and hire employees, and they want to see if their investment will pay off if they hire you. Let the interviewers know your career goals and why you chose them. Then, describe where you see yourself in ten years within the NHS.
Written by Krista Wenz on January 16th, 2023
Entry Level Example
"As a newer graduate, I'm excited to begin my career and get established within a prominent organisation like the NHS. I feel I have a lot to contribute, but I have a lot to learn and skills to develop, so my focus for the next few years is to focus on my role and absorbing and learning as much as I can. It's hard to predict where I'll be in my career path in ten years, but I would likely be ready to explore mentoring or people leadership opportunities as I've always fallen into the natural coaching and mentoring role in sports and my volunteer experience."
Written by Jaymie Payne on February 15th, 2023
Answer Example
"My ten-year goal is to be the head of clinical governance and risk management for an NHS trust. As a nurse, I have had significant involvement in clinical governance agendas and worked extensively with various multidisciplinary teams. I want to advance my career over the next ten years and will be obtaining a university degree in risk management. This degree will give me the educational background, professional qualifications, and experience to apply for the position."
Written by Krista Wenz on January 16th, 2023
Discovery
14. Tell us something about yourself that is not found on your CV.
Why the Interviewer Asks This Question
The interviewers would like to learn more about you as a person. While you cannot share everything about your personal life and accomplishments on your CV, there must be something you are proud of that you would like to share. If possible, share something about yourself that shows the interviewers you would be a good fit for the NHS. For example, if you share that you compete in triathlons, the interviewers will see that you are dedicated and diligent, both essential qualities for employees to possess.
Written by Krista Wenz on January 16th, 2023
Entry Level Example
"I am an animal lover with several pets of my own! Growing up, I had traditional pets, but also lizards and birds, and I loved caring for each of them. In my spare time, I volunteer with local animal rehoming centres, and I do a lot of the photography to post on the website so that animals have a better chance of being adopted or fostered. I have such a passion for animals and love supporting animal welfare groups in the community."
Written by Jaymie Payne on February 15th, 2023
Answer Example
"Something I am proud of that is not on my resume is that I have a black belt in Brazilian jiu-jitsu. I am proud of this accomplishment because it took me ten years of hard work and dedication to receive my belt. I enjoy keeping in shape and knowing how to defend myself in a non-violent manner. For the last two years, I have competed in the World Jiu-Jitsu Championship in Brazil and won second and third place in my weight class."
Written by Krista Wenz on January 16th, 2023
Discovery
15. How do you expect to make a difference at the NHS if hired?
Why the Interviewer Asks This Question
The interviewers want to hear that you are looking forward to working at the NHS and have thought about how you can make a positive impact while working there. Think about what kind of impact you could make. Possible things that come to mind are:
- Creating a favourable environment for patients by smiling, asking them how their day is going, and providing them with excellent service
- Building business relationships with your colleagues so everyone looks forward to coming to work each day
- By having a positive attitude and mentoring others
Whatever comes to mind that you are passionate about, share it with the interviewer!
Written by Krista Wenz on January 16th, 2023
Entry Level Example
"As a new team member, it would be important for me to first understand what some of the current challenges and gaps are to determine where I could make an impact within the organisation. I would start by building relationships and integrating with the team through collaboration and onboarding so that I could better understand what is working well and where I would have the opportunity to make a difference. On a more personal tone, I know that I could make an immediate impact on patient care by providing exceptional customer service and positive experiences with patients I encounter as well as their caregivers."
Written by Jaymie Payne on February 15th, 2023
Answer Example
"I expect to make a difference at the NHS by bringing my six years of patient care knowledge and expertise to your company and providing the service you expect from your team members. I always come to work with a smile and a positive attitude, which rubs off on those around me. I have a strong work ethic, solid communication skills, and an excellent work history with few excused absences. I love what I do, and I look forward to this opportunity to finish out my career with the NHS."
Written by Krista Wenz on January 16th, 2023
Discovery
16. After reading the job description, what do you like most about this position?
Why the Interviewer Asks This Question
The interviewers ask this question to see that you have read the job description and to determine what aspect of the role you like the most. Most NHS job postings have many duties you will be asked to perform. The interviewers want to know what you like the most to see where your strengths lie.
Focus on describing what you like most about the job and why. For example, you might like that you will be responsible for training all new employees and providing regular performance evaluations. Tell the interviewers why this particular job duty excites you.
Written by Krista Wenz on January 16th, 2023
Entry Level Example
"As a recent graduate, I'm eager to find my first position to start my career. In reading the job description, I really aligned with the NHS's mission and values. As I read further, I was excited to see that I met all of the minimum qualifications and possessed all the skills required to carry out each responsibility and duty of the job. I'm most excited by the opportunity to work with those suffering from mental health disorders as this has been my area of focus in University, and I feel I have a lot to offer patients to improve their quality of life."
Written by Jaymie Payne on February 15th, 2023
Answer Example
"There are many aspects of the job description that are appealing. What I like most about this position is being a patient advocate for vulnerable patients. I enjoy educating my patients on the available services and finding the best resources to improve their quality of life. I also enjoy finding respite care for family members who are working around the clock to care for their loved ones."
Written by Krista Wenz on January 16th, 2023
Discovery
17. How do you stay current with the ongoing advancements in your industry?
Why the Interviewer Asks This Question
The NHS expects its employees to stay up-to-date in their respective fields, and today's technology makes this reasonably easy! The interviewers ask this question to determine if you are proactive and dedicated to continuous improvement in your field. If you do not stay current with changes in the industry, it shows that you may be unmotivated to grow professionally.
Focus on several ways to receive your industry knowledge and stay on top of trends. Tell the interviewers about those daily email updates you receive from professional organizations, conferences you attend, seminars you have taken, and professional organizations you are a part of. Lastly, ask the interviewers what resources they refer to for industry trends. That question can start a great conversation, and you may learn a thing or two.
Written by Krista Wenz on January 16th, 2023
1st Answer Example
"I am an avid reader and like to stay current on changes in the industry by reading industry briefs and peer-reviewed articles. I also subscribe to the BMJ Medical Journal, which informs readers of timely and pertinent topics affecting the industry. Additionally, I listen to a medical podcast while driving or doing chores around the house. If I may ask, what resources do you prefer to stay on top of industry trends and changes?"
Written by Krista Wenz on January 16th, 2023
2nd Answer Example
"In healthcare, there are so many tools and resources to get updates and trending information alerts. I follow several medical blogs and professional groups on social media. I also subscribe to two podcasts, and I typically listen to those from time to time during my commute to work. I have a very robust network, and I enjoy having a coffee or grabbing lunch with them to connect and hear more about what advancements or breakthroughs they are seeing in their areas of practice or expertise."
Written by Jaymie Payne on February 15th, 2023
Discovery
18. Tell us what you have learned about the NHS.
Why the Interviewer Asks This Question
The NHS has an extensive website that tells people everything they could want to know about the organization. Their 'Working in the NHS' page talks about how the National Health Service (NHS) is one of the largest employers in the world, and the biggest in Europe, with over 1.3 million staff. They talk about a typical day in the NHS, the different types of careers offered, the mission and vision of the NHS, the purpose of the NHS, and the NHS Constitution and core values, to name a few. The interviewers want to see that you have done your homework and can tell them a little about the NHS. Describe what you find fascinating about the NHS.
Written by Krista Wenz on January 16th, 2023
Entry Level Example
"I understand that the NHS is a publicly funded healthcare system and is also the largest employer in the UK. This means that the NHS belongs to the citizens and is there to support them physically and mentally. Patients are treated on an as-needed basis instead of their ability to pay for care, so no one is denied care because of their financial hardship. I feel that I personally align well with the NHS values of respect and dignity, commitment to quality care, compassion, improving the lives of others, and working together for patients."
Written by Jaymie Payne on February 15th, 2023
Answer Example
"When researching the NHS, I learned that your organization is the largest employer in Europe and one of the largest in the world. You employ over 1.3 million staff and expect all employees to follow the NHS Constitution, which includes the NHS values and principles. The NHS was established in 1948 when the government created the concept of an integrated, state-funded hospital service. They wanted the NHS to guarantee basic levels of personal and social security, which has continued to this day."
Written by Krista Wenz on January 16th, 2023
Discovery
19. Why did you leave your last job?
Why the Interviewer Asks This Question
The interviewers want to know why you left your last job to see if you were fired, laid off, or gave notice. If you were fired, they want to know if you will admit why you were fired, if you take responsibility, and what you learned from the experience. If you gave notice, they want to understand what you did not like about your job to see if you would fit in with the company culture.
Focus on being direct and honest, and explain why you left your last place of employment. If you gave notice, were laid off, or fired, describe the circumstances behind your leaving. Be sure to end your response positively and tell the interviewers how excited you are to have the opportunity to interview for the position with the NHS.
Written by Krista Wenz on January 16th, 2023
Entry Level Example
"I enjoyed working for my previous company and was lucky enough to work with some amazing people; however, the commute was getting to be too much. I recently moved, and I was commuting an hour each way five days a week. I'm looking to find a similar role within 30 minutes or so from home so that I can save on fuel and wear and tear on my vehicle."
Written by Jaymie Payne on February 15th, 2023
Answer Example
"I left my last job because there was no room for professional growth or advancement. I want to work in a supervisory position, but that was not possible in my previous place of employment because of the company structure. I gave my two weeks' notice and left on good terms. I have an excellent letter of recommendation if you would like a copy for your records."
Written by Krista Wenz on January 16th, 2023
Discovery
20. Why do you want to work for the NHS?
Why the Interviewer Asks This Question
As the sole government-funded healthcare service in the entire United Kingdom, the NHS impacts almost every citizen's life within the country. Since they want passionate employees and people who will always fight for the well-being of citizens, it will be important for your interviewer to see this same passion within you. Be sure to look up some of the amazing facts and breakthroughs in care that the NHS has provided throughout its history and come prepared to discuss what among those personally resonate with you. From being the largest employer in the UK (and 5th largest in the world) to birthing the first test tube baby, the NHS provides many great reasons for potential employees to join there.
Written by Ryan Brunner on March 9th, 2024
1st Entry Level Example
"As a recent graduate, this would be my first professional healthcare position. I have done a lot of research on employers in the community, and I was impressed with the NHS's awards and recognition, both locally and nationally. The six core values really resonated with me, especially 'everyone counts.' I love that any patient, regardless of their socioeconomic status can seek and be provided care and treatment. I'm excited to learn more and be considered for this opportunity."
Written by Jaymie Payne on February 15th, 2023
1st Answer Example
"I want to work for the NHS because your agency offers many challenging opportunities for people passionate about making a difference in the lives of others. I love your mission and vision statements, and your core values to treat all patients with dignity and respect align with my values. As the largest employer in Europe, you care about your employees and feel everyone is part of a talented team of professionals offering exceptional care. I want to join that team and am excited about this opportunity."
Written by Krista Wenz on January 16th, 2023
2nd Answer Example
"Having family members that have been positively cared for by NHS general practitioners, along with 23 million people each month, it would be an honor to help live your values of working together for patients and providing compassionate care with respect and dignity. Making a difference in the lives of just a fraction of the patients that receive care through the NHS would be both personally and professionally fulfilling for me."
Written by Ryan Brunner on March 9th, 2024
3rd Answer Example
"Having worked in private construction for the past 12 years, I feel a deep desire to help give back and do more. I can't think of a better place to do this than with the NHS. Ensuring that patient care facilities are up to code and safe for all that enter the doors would put me in a position to help others in a big way and I would look forward to joining this amazing team."
Written by Ryan Brunner on March 9th, 2024
4th Answer Example
"The rich history and current great service that the NHS provides make this such an awe-inspiring organization to join. I was really excited to see this opening because I'm confident that my experience and education make me a great fit here. I hear my grandfather talk about being one of the first people to receive mass vaccinations around the world that were administered by the NHS. I know the organization was also a pioneer in human organ transplants. I would take great pride in helping to further care for my friends, family, and neighbors in this role."
Written by Ryan Brunner on March 9th, 2024
Experience
21. Do you have any experience working in this field?
Why the Interviewer Asks This Question
The job announcement will say how many years of experience the NHS requires for the position you are interviewing for. It will also be mentioned if they do not require experience and will train you. The interviewers want to hear if you have experience and where you gained your experience or if they will need to put you through a training program if hired for the position.
Written by Krista Wenz on January 16th, 2023
Entry Level Example
"Although I have never worked in healthcare, I am a quick learner and have many transferrable skills that would allow me to make the transition easily. For example, I'm well versed in health and safety precautions and prevention, I have excellent communications skills with a focus area in customer service, I have experience building relationships with internal team members and external customers, and I have strong planning and organizational skills."
Written by Jaymie Payne on February 15th, 2023
Answer Example
"Yes, I have been in the healthcare industry for 16 years. I started as a volunteer patient companion, visiting patients and assisting hospital personnel with whatever they needed. After completing secondary school, I received my Adult Nursing degree and have worked as a nurse for 12 years at small and large hospitals. My speciality is working in the emergency department, but I have also worked in the ICU and internal medicine."
Written by Krista Wenz on January 16th, 2023
Experience
22. Tell us about your volunteer experience.
Why the Interviewer Asks This Question
Volunteer experience is all unpaid activities and committees you have been involved in. The interviewers ask this question to gain insight into your personality traits and hobbies that are important to you, such as being on a leadership council or volunteering as a patient companion. Volunteerism also shows the interviewers that you like to give back to the community and are selfless with your time. Tell the interviewers about your volunteer experience, no matter how small it may seem. The more volunteer experience you have, the better it will look to the interviewers.
Written by Krista Wenz on January 16th, 2023
Answer Example
"I have not formally volunteered in recent years. However, I spend a lot of time helping my sister, who is a single mom. I babysit on weekends, cook dinners for her, and drive the kids to appointments when necessary. It is essential to take care of the family's needs first. When I have more time, I am interested in volunteering for pet and animal therapy."
Written by Krista Wenz on January 16th, 2023
Experienced Example
"As I was exploring different career paths in healthcare, I volunteered at one of the NHS hospitals for about six months. It was a great way to gain exposure to the different jobs within the hospital and allowed me to give back to the community simultaneously. During my time volunteering there, I spent about three hours a week assisting patients and visitors in navigating the building and helping them find locations to check in for their appointments or procedures. I really enjoyed my experience there and met many amazing people, developed new skills, and gained a better understanding of how the hospital functions."
Written by Jaymie Payne on February 15th, 2023
Situational
23. How would you handle a disagreement with a colleague or manager?
Why the Interviewer Asks This Question
It is not uncommon for colleagues or managers to argue with someone they work with. The interviewers know this and want to see how you have handled disputes in the past. How you respond gives the interviewers insight into your problem-solving, communication, and conflict-resolution skills, which are essential in any profession.
Give a detailed explanation of how you handled a past disagreement with someone you worked with. You do not necessarily need to describe the reason for the dispute, just how you dealt with it. The interviewers want to hear that you dealt with the conflict privately, calmly, and professionally and that there was a resolution.
Written by Krista Wenz on January 16th, 2023
Entry Level Example
"I'm a very non-confrontational person, but if I were to have a disagreement with a colleague, I would approach them in a gentle and kind manner to discuss the conflict one-on-one. Through effective communication, I would hope that we could get to the root cause of the disagreement and be able to voice, in a professional way, what we felt was not working well and what was causing the concern or problems. I would come with an open mind and work together with this person to devise a reasonable solution or compromise so that we could work through the conflict with a positive outcome for both. If it were a situation where we could not agree or needed further input, I would suggest we approach a senior team member or manager to help us navigate the problem with a neutral party."
Written by Jaymie Payne on February 15th, 2023
Answer Example
"Over the years, I have found the involved parties can fix all conflicts with honest, open communication. When both parties can explain why they are bothered by something and decide how to handle the situation maturely, less conflict will likely happen. Most conflicts are simply a misunderstanding or lack of communication. When I have a dispute with a colleague or manager, I ask to speak to them privately to discuss the matter. It is never professional to have a disagreement or conflict in front of others. Then, we discuss the issue until we can come to a mutually agreeable solution."
Written by Krista Wenz on January 16th, 2023
Situational
24. Describe a time your ethics were tested.
Why the Interviewer Asks This Question
You may sometimes be asked to do unethical things in the healthcare industry. The interviewers ask this question to see that you are honest and have integrity. They want to hear that you have morals and can be trusted in your position. Some examples could be witnessing someone cheat or steal something or someone asking you to do something you knew was morally wrong. Describe a time your ethics were tested and how you responded.
Written by Krista Wenz on January 16th, 2023
Answer Example
"My ethics were tested in my last job. I was in charge of the narcotics on the floor, and a colleague asked me to do something illegal. I told them I would not participate in illegal activity and that they had asked the wrong person to help them. I reported them to my immediate supervisor, who told me they were under investigation for something similar. I will not tolerate illegal or unethical activity, as I am honest and do everything by the book."
Written by Krista Wenz on January 16th, 2023
Experienced Example
"In my last position, I was responsible for several reports weekly and monthly that related to patient safety. I had a manager pressure me to keep certain incidents quiet and to falsify some of the reports to reflect fewer patient falls. I refused, was always honest, and took pride in always providing 100% accurate reports. I never falsified any information nor inflated or deflated numbers to fit a certain narrative. I'm always accountable for the reports I submit and now in a leadership role, I hold my staff to the highest standards of integrity when reporting up the chain."
Written by Jaymie Payne on February 15th, 2023
Situational
25. What would you do if a colleague asked you to help steal or do something immoral?
Why the Interviewer Asks This Question
The interviewers would like to know how you would react if put in an awkward or potentially harmful situation, like being asked by a colleague to steal or do something immoral. Theft can occur in many ways in the workplace and is not necessarily reserved for blatantly taking a product. Some examples include:
- Timecard fabrication, also known as 'buddy punching,' where you punch in for a colleague who is not present
- 'Borrowing' money from petty cash
- Falsifying vendor or expense accounts
- Taking items from the lost and found
- Stealing data or documents containing trade secrets
- Taking expensive office supplies like ink or adding personal items to supply orders
- Billing items to patients that do not apply to them
Of course, you already know how to answer this question! Express that you would never engage in this behaviour and discuss how you would report this type of situation. If this has happened to you in the past, you can talk about the case without providing your colleague's name.
Written by Krista Wenz on January 16th, 2023
Entry Level Example
"I experienced a similar situation during my time at University. A fellow student often cheated on exams, and after class one time, he approached me and asked me if I wanted him to show me his method. This was unfair to those students and me who were studying and working hard to earn good grades, and it was against my school's policy, so I did report it to my professor. If I caught a co-worker stealing, I would follow the same process and report it to my manager immediately. I assume the NHS has an internal policy addressing this matter, so I would be sure to familiarize myself with it to know what to do in this circumstance."
Written by Jaymie Payne on February 15th, 2023
Answer Example
"If a colleague asked me to help steal or do something unethical or immoral, I would be appalled. I do not condone dishonesty or theft and would let my colleague know that. I would report the incident to my immediate supervisor and document the encounter."
Written by Krista Wenz on January 16th, 2023
Situational
26. Have you ever suffered a setback or failure? If so, how did you handle it?
Why the Interviewer Asks This Question
The interviewers realize that no one is perfect. They ask this question to determine if you are self-aware and can acknowledge a failure. The interviewers also want to hear how you responded to the setback and what you did to resolve it. Give an example of a setback or failure, but spend more time on the resolution than the setback. Using the STAR format is an excellent way to formulate your response to this question. STAR stands for Situation, Task, Action, and Result. Briefly describe the situation, explain what you were supposed to do, what went wrong, and the result.
Written by Krista Wenz on January 16th, 2023
Answer Example
"Yes, I did suffer a setback while obtaining my vocational degree. I thought I had an important assignment due on the 15th of the month, but it was due on the 5th. My professor asked everyone to turn in their assignments on the 5th, and I had yet to start mine because I thought it was due on the 15th. I failed the course and had to retake it the following semester. I learned to pay more attention to detail and started using a calendar for all my assignments' due dates. I never missed a due date after that, and I still use the calendar for any assignments or tasks I need to accomplish."
Written by Krista Wenz on January 16th, 2023
Experienced Example
"In the past, I was very anxious to be promoted into a team lead role, and when a newer colleague got promoted instead, I felt very disappointed and frustrated. It was a good opportunity for me to do some self-reflecting and also for me to have a conversation with my manager about what I could have done differently to be promoted. In speaking with my manager, it wasn't related to performance or personality but rather about being more junior in some specific technical areas. With her support, I created a plan to help me develop and improve my skills so that when another promotion opportunity became available, I would be ready. By not giving up, taking a step back and evaluating myself, and seeking feedback from my manager, I was able to successfully improve my skills to bridge that gap, and I was promoted to a team leader six months later."
Written by Jaymie Payne on February 15th, 2023
Situational
27. You are working with a junior colleague who is consistently 20 minutes late. What would you do?
Why the Interviewer Asks This Question
The interviewers will ask situational questions like this one to see how you respond to issues in the workplace. How you answer gives the interviewers insight into your communication, leadership, conflict resolution, and problem-solving skills. Let the interviewers know how you would handle this situation. Everyone is different, so there is no right or wrong way to answer this question.
Written by Krista Wenz on January 16th, 2023
Answer Example
"What I would do depends on how my colleague's tardiness affects me. If their delay causes me more work because I have to take up their slack, I will address their lateness the first time they are late. I would ask them in private why they were late, showing that I was genuinely concerned and wanted to help in any way I could. If my colleague's consistent lateness didn't affect me, I would not say anything since that is my supervisor's job to address the issue."
Written by Krista Wenz on January 16th, 2023
Experienced Example
"If their tardiness were impacting our team, I would ask them to have lunch and try to connect with them to better understand if they have something going on in their personal life to cause them to be late. Perhaps they are having transportation issues or haven't found a better route to get to work. I would express my genuine desire to help them understand the impact it has on our team and try to offer support or solutions to whatever it is that's causing them to be late. As a more senior employee, I could help coach them on how to have a conversation with their manager if it were a situation where they needed to attend a doctor's appointment and flex their schedule or needed to temporarily modify their schedule until they got their affairs in order. If the behaviours continued and negatively affected our team, I would approach my manager to ensure they were aware of the situation."
Written by Jaymie Payne on February 15th, 2023
Tough
28. In your opinion, what is the greatest challenge the NHS will face in the next few years?
Why the Interviewer Asks This Question
According to the British Medical Association, the NHS is currently facing many challenges that they expect to continue for years. They have identified medical staffing shortages, funding, waiting lists for tests, and intensive care capacity, to name a few. The interviewers want to see that you are aware of the current challenges facing the NHS and have used your critical thinking skills to determine what challenges face the NHS in the next few years. Describe what you see as the greatest challenge for the NHS in the next few years. Then, give a possible solution to the problem if you have one.
Written by Krista Wenz on January 16th, 2023
Entry Level Example
"I think, as with any healthcare organisation, medical advancements increase the cost for the NHS because they will have to invest in new technologies and equipment to keep up with those advancements. While new scientific and technological breakthroughs improve the quality of life and patient outcomes, it can still be very costly to organisations to obtain the new equipment or technology and to then train the staff to utilize it."
Written by Jaymie Payne on February 15th, 2023
Answer Example
"After researching the NHS and speaking with friends who work for the NHS, I think the most significant challenge is staffing shortages. With so many healthcare professionals retiring and fewer healthcare students entering the workforce, I foresee continued staffing shortages in the next few years. The only solution I can offer is retention packages to current employees to entice them to stay and a marketing plan to encourage students to pursue healthcare careers."
Written by Krista Wenz on January 16th, 2023
Tough
29. What are the six core values of the NHS?
Why the Interviewer Asks This Question
The NHS belongs to the people and is founded on a common set of values and principles called the NHS Constitution. The six core values in the NHS Constitution are:
1. Working together for patients
2. Respect and dignity
3. Commitment to quality of care
4. Compassion
5. Improving lives
6. Everyone counts
The interviewers want to see that you have researched the NHS and understand the values you will be asked to uphold if hired for the position. Show the interviewers that you are diligent and have done your homework by reciting the six values.
Written by Krista Wenz on January 16th, 2023
Answer Example
"The six core values that are part of the NHS Constitution, which all employees are bound to live by, are working together for patients, treating everyone with respect and dignity, committing to quality care, having compassion, improving lives, and everyone counts. I love these values and want to work for an organization with a constitution everyone is expected to uphold."
Written by Krista Wenz on January 16th, 2023
Experienced Example
"I'm very familiar with the NHS Constitution and the guiding principles and values. The six core values include respect and dignity, commitment to quality of care, compassion, improving lives, working together for patients, and the belief that everyone counts. I align with all these core values of the NHS and live them out each day in the work that I do. These values allow us to have a standard expectation and drive quality and excellence in care."
Written by Jaymie Payne on February 15th, 2023
Tough
30. What is the NHS's vision?
Why the Interviewer Asks This Question
The interviewers ask this question to see if you have researched the NHS before your interview. Be prepared to answer any questions the interviewers might have, such as the company's mission and vision statements, its core values, the population they serve, the CEO of the organization, and the year they were founded. Do your homework before any interview and learn all you can about the company.
The NHS's vision is 'enabling people to live healthier and more independent lives through high-quality seamless care.' Focus on memorizing this so you can easily respond to this question.
Written by Krista Wenz on January 16th, 2023
Answer Example
"The NHS's vision is to enable people to live healthier and more independent lives through high-quality seamless care. I love that your vision aligns with mine and is short and to the point. People remember a company's mission and vision statement when it is clear and resonates with them."
Written by Krista Wenz on January 16th, 2023
Experienced Example
"The NHS mission statement is "to provide care and services that we and our families would want to use." This vision to improve health and communities through quality care is something I'm very passionate about. I entered the healthcare field because I enjoy working with others, and I find great purpose in improving the lives of others."
Written by Jaymie Payne on February 15th, 2023