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31 Questions and Answers by Darby Faubion
Published October 3rd, 2018 | Darby Faubion has been a Nurse and Allied Health Educator for over twenty years. She has clinical experience in several specialty areas including pediatrics, medical-surgical, critical care, and hospice.
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Question 1 of 31

At Palmetto Health we seek to hire individuals who have ambitions of growing their career. Where do you see yourself in 3-5 years?

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1.

At Palmetto Health we seek to hire individuals who have ambitions of growing their career. Where do you see yourself in 3-5 years?

Knowing what goals you have and any changes you anticipate in your life will give the interviewer an opportunity to evaluate two things: 1. what positions are available that won't disrupt your plans and, 2. are you interested in having a long-term relationship within the company? Change is good and growth is encouraged. However, because employers invest time and money in training new employees, they prefer that they have a plan to stay for the long-term. Still, if you don't plan on being in the same geographical area five years from now, it's OK to say that now. With companies as large as Palmetto Health, there are often opportunities for transfers to other facilities within the same network. Either way, being upfront and honest is always appreciated.

Darby's Answer #1

"I recently became engaged. Although we have not set a date yet, we have agreed to wait twelve months before the marriage. My fiance' just passed the Bar exam here and has been offered an opportunity to join an existing law firm. Presently, our plans are to stay where we are and build a career, not just work a job. Also, we do not plan on having children for at least two years after our marriage. We both feel that being able to become established in our careers and save for our future would be the responsible thing to do before starting a family."

Darby's Answer #2

"One of the attractive points of working for Palmetto Health is that you care about the growth of your employees. I'm motivated to learn and am looking for a long-term fit. In 3-5 years I'd like to be grounded in the clinic, learn about this site, your patient base and earn certifications that would help the unit advance. Personally, I'd like to get involved in some of the local volunteer organizations. I speak Spanish, and I have an interest in urban outreach so it would be nice to do something formal in that context...health-education or fundraising."

2.

Healthcare service companies require strong organizational skills and attention to detail. How do you ensure that your work is properly organized, and highly accurate?

The success of the healthcare industry thrives on the accuracy of information, and organization. Talk to the interviewer about the ways that you ensure accuracy and organization in your day to day activities. Perhaps you use a particular app or software. Maybe you are a pen and paper person. Whatever your method, be sure to highlight that you are successful in organizing your day.

Darby's Answer #1

"I am a highly detailed person, and I thrive on having a high level of organization in my day. This organization includes my scheduling, paperwork, and more. If I am offered a position with Palmetto Health you will never find me to be disorganized! I utilize my Outlook calendar and set alerts for myself for deadlines and important activities. My documentation is strong as well."

Darby's Answer #2

"I'm a bit of a nerd. I carry around a notebook and write down important facts if I think there is a chance I will forget them. But this is usually just for transitions. Every clinic I've ever worked in has its way of communicating and recording facts, so I put time and attention into using the system the people around me are using. That way its easier to transition care and the patient has all their info in the same place. My notebook saves me when I'm swamped, but I try to be efficient and put info directly into the [group record/EMR/chart] when I can."

3.

What type of work environment do you dislike working in?

Are you pretty flexible in your ability to work in most environments? Have you experienced a position where the atmosphere wasn't conducive to your productivity? Be sure to know the type of situation offered in this position prior, to the interview. If you aren't completely clear on the workplace environment or culture, kindly ask the interviewer to expand on the work environment for you.

Darby's Answer #1

"I can be productive in most work environments, so long as the mentality is positive and teamwork is encouraged. I cannot work in an environment that feels negative or toxic."

Darby's Answer #2

"I prefer to focus on the positive, so if it's okay, I would like to share with you what my ideal work environment looks like. My ideal environment is organized, collaborative, positive, energetic, and encouraging. I love working with like-minded people who set challenging goals for themselves. I thrive when I work for supervisors who encourage curiosity and creativity in problem-solving."

4.

Palmetto Health supports a healthy work/life balance for all employees. How do you balance life and work?

It is essential to keep a healthy work/life balance to prevent burnout. Talk to the interviewer about how you can maintain that appropriate balance for yourself.

Darby's Answer #1

"I find that with the right company, it's pretty simple to balance life and work. When I enjoy what I do it doesn't feel like a chore. I am always sure that when at home, my family gets my attention first. I take time on the weekends to do things for myself and ensure that I regenerate before the work week begins."

Darby's Answer #2

"I make a strong effort to keep a healthy balance by spending my free time away from my cell phone and having more face-to-face time with my friends and family. I indulge in the things that make me happy, on my time off. By consistently rejuvenating in this way, I can give even more energy when I am at work."

5.

Has there ever been a time that you felt singled out for your personal convictions? If so, what did you learn from that experience that allows you to feel empathy towards your patients and/or co-workers?

Bullying is unfortunately not exclusive to school-aged children. It is often seen among peers in the workplace. This question presents an opportunity for you to share a personal experience that may have caused you to feel vulnerable, but also gave you the chance to react in a way that is positive. Feeling like your personal beliefs are under scrutiny can be stressful. Your answer, especially if you have experienced this personally, will show the interviewer how you handle stress and how you may be able to diffuse a similar situation in the future.

Darby's Answer #1

"I think we all have felt singled out at one time or another. For me, religious issues have been where I have experienced the most trying situations. My religion practices a strict dress code and there were times, especially as a teenager, that I felt some of my practices were the reason I was excluded from activities. However, I believe that differences are what make the world a more interesting place. If I can't participate in something because of a particular practice that I observe, I simply find other things to occupy my time."

Darby's Answer #2

"I am sure that at one time or another we all have felt like we were singled out for something. For me, I always try to consider the source of contention and what the person is going through who may be lashing out and I try to spin a positive on the situation. At the end of the day, if I can make someone's day better, that's what I want to do. To accomplish that, I have adopted the philosophy of not wearing my feelings on my shoulder."

6.

If Palmetto Health hired you today, what would you accomplish first?

When you start a new position, it is essential to set a goal on how you will make a positive impact quickly after being hired. Tell the interviewer what your impact goal is, should you be the successful candidate. If you want to make an impact with your answer, refer to the immediate needs of the company such as increasing budgets, or improving patient care, for instance.

Darby's Answer #1

"When we were speaking earlier, you mentioned that you were urgently seeking to improve the level of patient care and compassion at this facility. I want to offer my strong skills when it comes to building patient rapport and help to improve the satisfaction of everyone that uses the services of Palmetto Health. I plan to make a positive impact very quickly."

Darby's Answer #2

"This question is a delicate one, and you need to show respect for the onboarding process, then give a moderately ambitious project that you could execute. This concept is often called your 'value proposition' in marketing. "Hire me because I'll do X."

But remember this is your campaign promise, if hired, it will likely be your first target to hit and depending on the environment, it could make or break you. The best approach is to give a functional analysis of the employers' needs and your skills."

7.

Why do you think you will be successful in this role with Palmetto Health?

Rather than just sharing how you have gone above and beyond expectations in the past, focus on how your qualities will help you to meet and exceed expectations with Palmetto Health. Discuss the reasons why will you be great at this job. Talk about your qualifications and skills that will help you to do this job well. If you can, match your strengths to the requirements outlined in the job description.

Darby's Answer #1

"I know I will be successful in this role because I have been working in this industry for five years with great training and mentorship. I have a solid understanding of X, Y, and Z (skills listed in the job description). Also, I have all of my updated certifications as outlined in your job description. I am well-prepared for this next step in my career."

Darby's Answer #2

"I believe my success with Palmetto Health will come from having all of the hard skills that you are looking for, whether learned in school or gained through work experience. I know all the key players in this region and stay informed of best practices."

8.

At Palmetto Health we seek to hire individuals who display a keen interest in the healthcare arena. Would you consider yourself dedicated to a career in healthcare services?

Assure the interviewer that you are dedicated to a lucrative career in the healthcare services industry. The hiring manager would like to know that this position fits into your long-term plan and that, if hired, you would stay with Palmetto Health as long as possible.

Darby's Answer #1

"My entire career has been dedicated to the healthcare services field. I find it incredibly rewarding and interesting because I get to help others and every day brings new challenges! One of the reasons I applied for this role with Palmetto Health is because I can see a long-term fit here. I plan to work in the healthcare segment for my entire career."

Darby's Answer #2

"I know this career can take a toll on personal life, and I understand that while it can be more-or-less sustainable, it's more than just a job for me. So far, I have dedicated my entire adult life to this career. I have shadowed numerous professionals and have worked multiple clinics. I know this is the right career for me."

9.

Palmetto Health is home of the Midlands region's first da Vinci robotic surgical system. Have you ever heard of the da Vinci surgical system?

The da Vinci Surgical System is a state of the art surgical system that enables surgeons to perform operations through a few small incisions. The system has several key features, including:
magnified vision system that gives surgeons a 3D HD view inside the patient's body, ergonomically designed console where the surgeon sits while operating, and wristed instruments that bend and rotate far greater than the human hand. Showing interest enough to research a facility pre-interview will show the interviewer that you are interested in becoming a part of the facility, and not just making a paycheck. Share any information you know with the interviewer.

Darby's Answer #1

"I had never heard of the da Vinci system until I was reading about Palmetto Health on the company website. I think taking advantage of such cutting edge technology is awesome! I hope I get the opportunity to see the system in action while working here!"

Darby's Answer #2

"Although I am familiar with some surgical techniques, I have never learned about the da Vinci system. I would love an opportunity to see what the system entails and learn what my role could be in its utilization."

10.

Volunteers are a vital part of our Palmetto Health Hospice team, offering emotional support to patients, the families, and the hospice staff. Have you ever done any volunteer work?

Although being a community volunteer is not a requirement for employment, willingness to give of your time and resources to others without compensation shows the interviewer that you have a sincere desire to serve others. If you have volunteered, share a positive experience you had as a volunteer. If you have not volunteered, it is not necessary to embellish your answer. Stating that you have not volunteered previously is not going to disqualify you from employment.

Darby's Answer #1

"I love to volunteer! A group of ladies from my church volunteer at a soup kitchen close to my home once a month. There is nothing like the feeling of giving to someone that you know cannot give back to you! Are there opportunities for employees to volunteer through the hospital?"

Darby's Answer #2

"When I was in nursing school, I participated in a clinical rotation at a local hospice. That is where I was first introduced to hospice volunteering. Being a volunteer is very rewarding. I was happy to see all of the volunteer opportunities that Palmetto Health offers."

11.

It is often said that a career in healthcare is a 'thankless job'. How can we keep you motivated and engaged, even on the days when you feel your work goes unnoticed?

The interviewer would like to know how they could continue to motivate you - even on the hardest of days. Do you need to have verbal recognition? Are you motivated solely by the success of your team? Talk to the interviewer about how you have stayed motivated in the past.

Darby's Answer #1

"I am an easily motivated individual, and it does not take much to keep me engaged. I am fully aware that healthcare-related positions can seem thankless. Honestly, the best thanks that I can get is a pat on the back now and then. The majority of my motivation comes from simply helping people."

Darby's Answer #2

"My chosen career was helping people at exactly the point they were least capable of censoring themselves or giving back. So, I stopped needing thanks from my patients. It's not like I don't need positive reinforcement. Everyone does. But I made a point to find it in other places instead of expecting it from my patients. Nowadays I make an effort to expressly thank the people I work with when they do a good job. I focus on being grateful to be allowed to see private, raw, emotional parts of peoples lives. And I make work-related goals I can achieve for satisfaction."

12.

Palmetto Health's Behavior Care Program offers psychiatric and addiction care to children, adolescents and adults. Do you have any experience working with behavioral health clients?

In any given year, nearly one in four people suffer from a mental health issue or alcohol or drug problem. Some people may be affected mildly, while others may be affected more severely. Palmetto Health is the sponsor of the University of South Carolina School of Medicine's Department of Neuropsychiatry and Behavioral Sciences Residency Program benefits from the latest clinical research and training opportunities. Many of the attending psychiatrists on staff at Palmetto Health Behavioral Care are also on the faculty at the Department of Neuropsychiatry and serve as teachers for the psychiatric residents during their training at Palmetto Health. The value that Palmetto Health places on mental well being is phenomenal. If you have ever worked in any behavioral health facility and are interested in continuing that work, Palmetto Health has much to offer. Share any experience you have and don't be afraid to ask questions.

Darby's Answer #1

"Behavioral Health has always been something of interest to me. I think people would be amazed to know the true connections between mental well-being and physical well-being. I read some of the history of the relationship between Palmetto Health and USC. It is great to know that Palmetto Health is so proactive in the treatment of behavioral health issues."

Darby's Answer #2

"The only experience I have ever had directly working with behavioral health issues was during my clinical rotation. I find the specialty area to be very intriguing and have entertained the idea of taking some psychology courses if I ever have the time."

13.

In your opinion, what makes you a great problem solver?

Employers want to know that you have a methodical approach to problem-solving. Consider the skills and qualities that help you successfully face problems. Perhaps you have a keen eye for detail. Maybe you can see opportunity when others can only focus on the issue. Share your strengths as a problem solver, and your ability to come up with innovative solutions.

Darby's Answer #1

"I am a great problem solver because I do not allow stress to cloud my judgment and mute my sound decision making. I am a keen observer with a great memory which allows me to recall unique solutions or ideas."

Darby's Answer #2

"I believe I am a great problem solver because I am sure to gather as many facts as possible, I look at the problem and its potential solutions from multiple angles, and I am not afraid to make a creative decision that might seem off the beaten path."

14.

Palmetto Health seeks to hire those with strong problem solving skills. When were you able to successfully resolve a problem in the workplace?

Problem-solving and dispute resolution are critical skills to possess. Display to the interviewer that you are capable of problem-solving within the workplace. Talk about a time when you were creative, proactive, and displayed the leadership qualities required to resolve a workplace issue.

Darby's Answer #1

"In my most recent position we had a consistent problem with employees showing up late for their shifts or calling in sick at the very last moment. Rather than the typical documenting and reprimanding style that management usually takes, I decided to track the results of an accountability reward system. For 180 days, my employees were rewarded for coming to work 10 minutes early. Also, for every month with zero sick days, a bonus was added. In the end, we awarded those with perfect attendance a $600 bonus. The bonus' cost us less money, in the end than the cost of lowered productivity due to absent employees. The program was a success, and upper management chose to keep it implemented for another six months. We will re-assess in December, but it seems to be working very well."

Darby's Answer #2

"I was working in a clinic where the primary population was low income. We had a lot of concerns with patients not showing up for appointments when expected. The staff wanted to start double-booking patient time slots. Instead, I got permission to spend a day in a highly-rated clinic serving the same population. Instead of scheduling, they had these 'drop-in mornings' with a common waiting room. I took these methods and incorporated them into our setting. We did that twice a week, and it completely solved our scheduling problem."

15.

Palmetto Health offers many opportunities for individuals to find their niche. Do you prefer to work in a team based position or individually?

In which situation are you the happiest and most productive? Talk to the interviewer about your preference when it comes to teamwork or working individually. Be sure to avoid pigeonholing yourself into one particular scenario (IE: I only like to work by myself). You may work well without the need for much management or direction, or perhaps you are better driven in a collaborative and team led environment. Either way, be honest with the interviewer about your preferences without leaning negatively, either way.

Darby's Answer #1

"Whether I am doing an independent project, or working in a team environment, I always give my best. I enjoy the camaraderie of working in a team, but I can be successful working autonomously as well."

Darby's Answer #2

"I have found, in the past, that I work well in an individually driven environment; however, I can certainly be productive in a team-based setting as well."

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31 Palmetto Health Interview Questions
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Interview Questions

  1. At Palmetto Health we seek to hire individuals who have ambitions of growing their career. Where do you see yourself in 3-5 years?
  2. Healthcare service companies require strong organizational skills and attention to detail. How do you ensure that your work is properly organized, and highly accurate?
  3. What type of work environment do you dislike working in?
  4. Palmetto Health supports a healthy work/life balance for all employees. How do you balance life and work?
  5. Has there ever been a time that you felt singled out for your personal convictions? If so, what did you learn from that experience that allows you to feel empathy towards your patients and/or co-workers?
  6. If Palmetto Health hired you today, what would you accomplish first?
  7. Why do you think you will be successful in this role with Palmetto Health?
  8. At Palmetto Health we seek to hire individuals who display a keen interest in the healthcare arena. Would you consider yourself dedicated to a career in healthcare services?
  9. Palmetto Health is home of the Midlands region's first da Vinci robotic surgical system. Have you ever heard of the da Vinci surgical system?
  10. Volunteers are a vital part of our Palmetto Health Hospice team, offering emotional support to patients, the families, and the hospice staff. Have you ever done any volunteer work?
  11. It is often said that a career in healthcare is a 'thankless job'. How can we keep you motivated and engaged, even on the days when you feel your work goes unnoticed?
  12. Palmetto Health's Behavior Care Program offers psychiatric and addiction care to children, adolescents and adults. Do you have any experience working with behavioral health clients?
  13. In your opinion, what makes you a great problem solver?
  14. Palmetto Health seeks to hire those with strong problem solving skills. When were you able to successfully resolve a problem in the workplace?
  15. Palmetto Health offers many opportunities for individuals to find their niche. Do you prefer to work in a team based position or individually?
  16. Being a healthcare provider is rewarding, but can also be very stressful at times. Can you share a situation that was difficult for you and how you worked through it?
  17. Do you think it is possible to be a good team member, yet disagree with the leader?
  18. Palmetto Health has a diverse workforce. When have you worked amongst a diverse group of people?
  19. Here at Palmetto Health, we want to give everyone a fair chance. However, salary is often commensurate with experience. How do you feel about someone with more experience than you having a higher salary but doing the same job?
  20. Rate your problem solving skills from 1-10. How do you justify your rating?
  21. At Palmetto Health, we offer continuing medical education (CME) programs at each of our Midlands-area campuses. How do you keep your healthcare knowledge current?
  22. Think about a difficult boss, professor or coworker. What made him or her difficult? How did you successfully interact with this person?
  23. As you know, Palmetto Health, is a teaching institution. Have you ever precepted new employees or students during their clinical rotation?
  24. If you were the person responsible for hiring new employees, what qualities would you be looking for during the interview? Do you feel that you display those qualities yourself?
  25. One of Palmetto Health's specialty areas is bariatric surgery. Are you familiar with any specific needs that bariatric patients have?
  26. In a facility as large as Palmetto Health, you will meet people with different personalities. Tell me about your personality and how you relate to new people.
  27. Palmetto Health has some positions open in a couple of different shifts. Is there a schedule or shift that may be a better fit for your life at this time?
  28. Palmetto Health is a teaching hospital with over 26 residency and fellowship programs. If you could expand your expertise in any area, what would it be?
  29. Palmetto Health believes in education and provides on-site continuing education opportunities and support for external education. Have you considered furthering your education?
  30. At Palmetto Health we take pride in our great relationships with clients, vendors, coworkers, and patients. Do you consider yourself to be a strong relationship builder?
  31. Each year Palmetto Health accommodates more than 220,000 emergency department visits. Is an emergency room position one that you would consider?
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