Your answer to this question will show if you are a team player. There will be times you and your co-workers will help each other out to get the job done. You could give the interviewer a scenario of asking your coworker to pull charts in exchange you will help her with the end of month billing. By offering your assistance to another coworker it shows the interviewer that you are a team player and that you work well with others.
Health Information Technician Interview Questions
You have an unexpected personal appointment and you need to leave early. You haven't pulled records for the next day, what do you do?
What job skill have you learned in the last 6 months?
This will be your chance to identify a skill that you either wanted to improve upon or have always been interested in learning. Be sure to incorporate how you are utilizing this skill now, how interesting it was to learn the skill and that you had fun along the way.
"I've used EXCEL for many years. After spending hours creating spreadsheets I thought there had to be an easier way to create them quicker. I did some research and ended up teaching myself how to create pivot tables. It's been such a time saver and so easy to use. I've been showing my co-workers how easy they are and almost the whole office is using pivot tables now."
What qualities do you have that fit this role?
Review the job description. Highlight your skills and traits that are aligned with what the position requires.
Here is a sample answer, “This position requires knowledge of medical terminology and prior experience. Skill-wise, my previous job experience has provided me with sufficient skills to fulfill the responsibilities. But more than that, I have strong interpersonal skills and consider myself highly analytical. With those two combined, I believe that I will be able to work excellently with the stakeholders while providing useful insights.”
What do you think of your previous employer?
Don't fall into this trap of negativity. You may or may not have enjoyed working for your last employer, but now is not the time to throw them under the bus. Avoid being negative. The best way to answer this question is with something that you learned from your employer.
"My last employer taught me the importance of effective time management skills. She was extremely deadline-driven. Her no-nonsense attitude pushed me to work harder, and to meet deadlines I never even thought were possible. I definitely learned a lot from her."
What is your ideal work environment?
Tell the interviewer about qualities and attributes of the people and environments that you thrive in. Are you motivated by the positive attitudes of others? Do you thrive when your boss empowers you by giving you autonomy over decisions? It's important to know what you need and what you want out of a work situation.
"My ideal work environment is one that fosters positive, professional working relationships. Mutual respect and an encouraging working and learning environment is my ideal work environment."
Tell me about a recent achievement.
Achievements aren't always something you can hang on the wall of your office. Sometimes an achievement is completing a difficult task and overcoming the obstacles that come up along the way. You have a couple ways you can answer the interviewer's question: Discuss an example of when you overcame obstacles to achieve something great, or share an accomplishment or award you received and talk about what was challenging about it. Either way, you are showing your determination and focus to reach your goal. Think of a situation that highlights your strengths and qualities that will be helpful for the job you're interviewing for.
How do you manage a large workload?
Calm, Cool and Collected....this is how you will answer this question. Depending on the size of the facility or office you are supporting you may work within a team or on your own. Now is your chance to tell the interviewer about your time management skills. Are you a list maker? Prioritizer? Walk the interviewer through a busy day as a Health Information Technician and how you manage your workload.
"Each day at 8 am my team and I set aside 15 minutes to discuss what each other has on their plates. We are able to hear each other's work load and offer help when needed. Working together we are able to divide and conquer and avoid an unmanageable workload."
How did you find this job?
The interviewer will typically ask this question early in an interview to see which recruiting method or platform being used is the most effective. When the employer understands what is working vs. what isn't, they can adjust and change to use the most effective method for their recruiting. If you found out about the job from a friend that already works in the facility, and you know they are a good worker, feel free to name drop. Getting a job isn't all about qualifications but who you know.
Why are you looking for a new job?
The interviewer wants to be sure that they will be able to meet your needs and not use this position as a stepping stone to leave the job in a few months. Be honest, but be careful not to overshare. It is best if you can focus primarily on your future wish list vs. dwelling on what is going wrong in your current position.
"In my current role, there is a very little growth opportunity. The next position in line is held by the lead Health Information Technician so I truly have reached my peak there. I am very thankful for everything my current company has offered me the past 4 years; however, I would like to expand my horizons."
Briefly explain to me why it is important to maintain medical records?
As a Health Information Technician, maintaining records is one of your main duties. Explain to the interviewer the importance of filing the correct forms for the correct patient, pulling and putting records away correctly. As a Health Information Technician, you know the importance of the patients confidentiality. Tell the interviewer that you follow HIPAA regulations with each patient.
Why do you believe you are the best candidate for us?
Strike a balance between your technical and behavioral competencies to show that not only can you take on the responsibilities of the job, but you also have the right mindset and personality to fit into the role and/or team.
"Technically, I believe that my past experience has given me sufficient knowledge and skills to fulfill the role of the Health Information Technician position. Apart from that, I am also adaptable, analytical and efficient"
What is your greatest weakness?
This question is a great opportunity to put a positive spin on something negative. Don't answer the interviewer with something cliché – joking or not. Instead, try to use a real example of a weakness you have learned to overcome. Choose a skill as your weakness as you can learn skills. Avoid describing a characteristic as your weakness as it is harder to change someone.
"I’ve never been very comfortable with public speaking. Realizing this was a problem, I asked my previous employer if I could work the front desk to increase the interaction I would have with patients. Since then, my public speaking has improved, I've learned my job even better and my customer service skills are always improving."
Why did you apply to our healthcare facility?
Now is the time to show the interviewer you did your homework. Does the facilities mission and goals mirror yours? Are you excited to work in a facility that has departments you've never worked in? Show the interviewer you did your homework on the facility. Know the number of beneficiaries the facility serves, their specialty clinics, awards they have won and how you want to be a part of the team.
How do you deal with stress?
We experience stress every day. Stress motivates some people and shuts down others. It's a great idea to tell the interviewer how you deal with work stress during and after work. If you find yourself in a stressful environment at work you may be able to walk away and go get a soda for a few minutes. Taking that quick breather could be all you need to come back and tackle the situation. Going to the gym might be your stress relief after work. Running on the treadmill might clear your mind and help you relax.
"To relieve stress I do yoga each day for 30 minutes."
Do you have any questions for us?
Now is your opportunity to turn the tables on the interviewer. Come prepared for this question by bringing in a list of 3 to 5 questions. Bringing a list will keep you from getting sidetracked and jotting their answers down will show your eagerness and attention to detail.
"What is the most important thing that I can accomplish in the first 20 days?"
How would you describe your work ethic?
Tell us about a time you took on additional duties.
What experience do you have maintaining medical records?
Tell us about a situation or relationship which suffered from poor communication. What happened and how did you resolve it?
What is your greatest strength?
Where do you see yourself in 5 years?
What do you think of your previous boss?
Tell us about yourself.
When have you worked in an environment without a lot of supervision?
Tell me about your leadership experience. How would you describe your leadership style?
How did you perform in your medical coding classes?
Give me an example of how detail oriented you are.
How well versed are you with the HIPAA laws?
How do you ensure your work is done flawlessly? Do you double check all of your work?
How did you bring value to your last position.