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Northside Hospital Interview
Questions

31 Questions and Answers by
| Ryan has over 10 years of experience interviewing
candidates in the healthcare, public service, and private manufacturing/distribution industries.

Question 1 of 31

Northside Hospital holds compassion as a primary value. How do you show compassion on a daily basis to your patients and/or colleagues?

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Northside Hospital Interview Questions

  1. 1.

    Northside Hospital holds compassion as a primary value. How do you show compassion on a daily basis to your patients and/or colleagues?

      As a healthcare professional, compassion should come second nature to you and it is important that you reiterate this to your interviewer. Talk about how you take a personal approach to hear every person's needs and that you are responsive to those needs with a personal touch. If you have a specific example of a time you used a compassionate approach with success, bring this up to your interviewer to put the icing on the cake.

      Ryan's Answer #1

      "From a young age, I knew that my passion for caring for my sick siblings would translate well into a career in healthcare. My drive in this field is to bring a personal touch to every patient I care for and I effectively use the AIDET approach with all of my patients. Recently, a gruff man came into our emergency room with what appeared to be a broken arm. Upon first introducing myself and asking about his injury, he was hesitant to answer my questions. Seeing he had a Harley Davidson t-shirt on, I began asking him about his bike and let him know that me and my husband ride as well. This personal connection really helped him open up to me while being treated."

      Ryan's Answer #2

      "Working in a large hospital setting, I always take the approach that any person I deal with could be coming into a frightening and potentially life altering situation. With that in mind, I treat every interaction with kindness, courteousness and genuineness. I help patients and visitors around the hospital in way finding and answering any questions that they may have to help ease their time at our facility."

  2. 2.

    Northside has a commitment to providing a diverse array of educational and outreach programs to the greater Atlanta area. Why do you think that providing outreach and educational opportunities to a community is important?

      The strongest and most successful healthcare organizations give back to their communities by being stewards of health education and outreach programs to help better the lives of the local area. For these programs to succeed, the frontline workers and leaders of the organization need to buy into the programs and be willing to participate when needed. For this question, give your interviewer a personal touch by talking about any community programs you have been involved with or any that have touched you in a personal way. Talk about the fact that most people don't realize the great health resources that are available to them until organizations provide educational opportunities.

      Ryan's Answer #1

      "As a mental health nurse, I have gotten to participate in many community outreach programs to help educate and inform the communities we practice in. Mental health has such a negative stigma surrounding it and recently, after a community seminar on drug addiction, I had several people come up to me and thank me. They explained that they thought addiction was just an evil choice as opposed to a mental illness. Hearing people thank me tells me all that I need to know that a job was well done and hopefully those that learn something from me can pass those things along. I would greatly look forward to these opportunities with Northside Hospital. Can you elaborate on the types of community education and outreach you have provided recently?"

      Ryan's Answer #2

      "Coming from a small rural town and seeing the effects that heart walks and educational seminars can have on a small community, I'd be very excited to be a part of these activities in a large city like Atlanta. Last year, I volunteered to work a booth at a statewide diabetes conference that was geared for newly diagnosed patients and their family members on living with the disease. Knowing that I was a part of helping people live a healthier and more stable lifestyle left me feeling really great about volunteering."

  3. 3.

    What is your patient care philosophy?

      It's always a great idea to research the company before your interview. You want to get to know their care philosophy so that your answer can reflect what is important to them. What is the core of your care philosophy? Keep your answer concise yet sincere.

      Ryan's Answer #1

      "Every day at work, I remind myself that everyone I come across has their struggles. Every person we care for has a story. I make sure to get to know my patients whenever possible. Everyone has the right to compassionate care."

      Ryan's Answer #2

      "I have three philosophies when it comes to my work. One for the clinic, one for me, and one for the patient. First, I work in a system, and I respect that. I follow the rules, I maintain my certifications, and I appreciate the policies and values of whatever site I work. Patient care is a privilege, and I respect the role I have in clinical care and the part other people have. Second, I want to be the best at what I do. Every day I learn something, and that's because I choose to get better.
      Last, I adapt to the individual. If I'm meeting the requirements of my position, and evolving within my profession, then I am free to adjust to my patient and be the provider they need. Some patients need a lot of attention; some want less, and some need boundaries. I have trained myself to adapt my communication style, so a patient gets what they need."


  4. 4.

    How did your passion to work in healthcare come to fruition? What keeps you motivated to be great on a daily basis?

      Healthcare is a passion and great providers of care must be passionate about what they are doing. Be open and honest in telling your interviewer what inspired you to pursue a career in healthcare. If possible, talk about your personality traits that make you the right person for the job and explain how you are internally motivated to work as hard and successfully as you can on a daily basis.

      Ryan's Answer #1

      "From a very young age, I was the person that was caring for dolls, my brother when he was sick and even my father when he fell ill. As I progressed through school, I always had a love for biology and others sciences and my personal need to help others and love for science blended well into a career in nursing. From the day I first hit the floor as a nurse to my shift yesterday, I am always motivated by my patients and their needs. Just knowing that I helped one person each day motivates me to be the best nurse I can be!"

      Ryan's Answer #2

      "Growing up, my hero was always my uncle. He coached my little league team and took me out hiking whenever he had the chance to and he was a physical therapist. As I grew older in school, he was my inspiration in pursuing a career in the field. I have never regretted the choice to pursue this as a career as it provides me the opportunity to make people's lives better and provide me with a great amount of flexibility in my work."

  5. 5.

    Do you think it is possible to be a good team member, yet disagree with the leader?

      The interviewer wants to know that you can be diplomatic in the workplace, even when you may not agree with your leader.

      Show the interviewer that it is possible for you to be a good team member, yet disagree with the leader from time to time. Explain that you believe everyone is entitled to their own professional opinion, yet capable of maintaining respect for each other at the same time.

      Show that even if you disagree with the final decision they make, you support the direction the team is heading.

      Ryan's Answer #1

      "I think that it is possible to be a great team member, even when disagreeing with the leader. It's all in how you maintain respect for each other despite the difference in opinion."

      Ryan's Answer #2

      "I believe that being a good team member is more about attitude than it is about compatibility. You do not need to agree with everyone 100% of the time, to be effective in your job."

  6. 6.

    The city of Atlanta and the surrounding area is a very culturally diverse area. What experience do you have working with a diverse base of patients?

      Northside Hospital resides in the greater Atlanta area and they see patients from all different walks of life. Your interviewer will be looking to hear that you provide great patient care to every patient you encounter, no matter their age, sex, gender, orientation, creed or color. Be open and honest about your experiences with a diverse patient base. Talk about some enlightening experiences you have working with these patients. If your experience isn't as cultured as you would hope, that's okay. Just reiterate to your interviewer that you're able to work with people from every walk of life.

      Ryan's Answer #1

      "With my current employer, I had the wonderful opportunity last year to work on a mission trip to Haiti where we provided care to less fortunate people on the island. With a team of physicians, me and fellow nurses worked with patients of all ages with infectious diseases, broken bones, collapsed lungs and many more traumatic injuries. We were able to use a translator when necessary. While there, I remained focused on caring for each patient as I would any other patient in my Emergency Room. This was both a humbling and very enlightening experience for me personally."

      Ryan's Answer #2

      "Having lived in Atlanta my entire life and having worked in healthcare around the city, I really thrive on the cultural diversity of the city and the patients that I see. Each patient provides me a new learning opportunity and by taking the time to talk and getting to know my patients, I learn a ton from each person."

  7. 7.

    Talk about a time you had to bring your personal expertise to the services of a larger team of individuals. What role did you play on the team and was the end result successful?

      Northside Hospital holds teamwork as one of its primary values and nowhere is teamwork more essential than in the healthcare industry. No matter the role that you play at Northside, working as part of a larger team is important and your ability to work with a diverse team of individuals is extremely important. Give your interviewer an example of a time you helped solve a problem as part of a larger team. Explain how you were summoned to the team and what subject area you provided expertise on. As with any question to provide an example, talk about a team effort that had great results.

      Ryan's Answer #1

      "During my time as the Supply Chain Director with my current organization, I was asked to be part of the radiology capital budget team to talk about the finances and logistics of large scale equipment like a new CT machine. Working with a team of physicians and executive leaders, it was important for me to learn the needs of the group and the patients they were serving prior to me researching the options available and costs. I worked very well with the entire team during the initial fact finding meeting and communicated with the team as I researched. In the end, we brought in several vendors to showcase their products and I negotiated a contract that was beneficial to both the department and the overall capital budget of the organization."

      Ryan's Answer #2

      "As the charge nurse of our OB unit, I was asked to be a part of a team at my current organization that was standardizing our patient discharge processes. I was asked by our Chief Nursing Officer to be a part of the team with my experience in helping set the discharge standards for our unit. As part of the team that included nursing leaders, frontline nurses and administrators, I took a lead role in showing our current discharge processes and explaining why they worked so effectively. In the end, the team used many of our departments current processes in the standardization throughout the enterprise."

  8. 8.

    It is often said that a career in healthcare is a 'thankless job'. How can we keep you motivated and engaged, even on the days when you feel your work goes unnoticed?

      The interviewer would like to know how they could continue to motivate you - even on the hardest of days. Do you need to have verbal recognition? Are you motivated solely by the success of your team? Talk to the interviewer about how you have stayed motivated in the past.

      Ryan's Answer #1

      "I am an easily motivated individual, and it does not take much to keep me engaged. I am fully aware that healthcare-related positions can seem thankless. Honestly, the best thanks that I can get is a pat on the back now and then. The majority of my motivation comes from simply helping people."

      Ryan's Answer #2

      "My chosen career was helping people at exactly the point they were least capable of censoring themselves or giving back. So, I stopped needing thanks from my patients. It's not like I don't need positive reinforcement. Everyone does. But I made a point to find it in other places instead of expecting it from my patients. Nowadays I make an effort to expressly thank the people I work with when they do a good job. I focus on being grateful to be allowed to see private, raw, emotional parts of peoples lives. And I make work-related goals I can achieve for satisfaction."

  9. 9.

    At Northside Hospital we seek to hire individuals who display a keen interest in the healthcare arena. Would you consider yourself dedicated to a career in healthcare services?

      Assure the interviewer that you are dedicated to a lucrative career in the healthcare services industry. The hiring manager would like to know that this position fits into your long-term plan and that, if hired, you would stay with Northside Hospital as long as possible.

      Ryan's Answer #1

      "My entire career has been dedicated to the healthcare services field. I find it incredibly rewarding and interesting because I get to help others and every day brings new challenges! One of the reasons I applied for this role with Northside Hospital is because I can see a long-term fit here. I plan to work in the healthcare segment for my entire career."

      Ryan's Answer #2

      "I know this career can take a toll on personal life, and I understand that while it can be more-or-less sustainable, it's more than just a job for me. So far, I have dedicated my entire adult life to this career. I have shadowed numerous professionals and have worked multiple clinics. I know this is the right career for me."

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  10. 10.

    Northside Hospital is a not for profit organization. Have you ever worked for a not for profit organization and what do you see as differences that and a for profit organization?

      Working for a non profit organization has both its advantages and disadvantages from the high level view of an organization, but the frontline employees rarely see huge changes in how the two companies operate. Whether you have experience working for one or not, talk about some of the advantages of working for a non profit organization like research grants, funding and donations from external donors and highly motivated employees that care about the greater good of the organization rather than money.

      Ryan's Answer #1

      "Having worked in both the private for profit sector and the not for profit sector in healthcare, it was important for me in this job search to find a not for profit employer. In my experience, organizations that are not for profit truly put the needs of their patients first vs. the almighty dollar. I am a patient first nurse practitioner and don't want to be blinded by the need to create revenue for the organization over treating my patients in an ethical and safe manner to their health."

      Ryan's Answer #2

      "Having not worked for a non profit company, I am aware of the many great things that make them unique from my mother's experience working for one for many years. In the healthcare arena, the non profit companies are eligible for more government grants for things like research and education and those things are extremely important to help advance the medical field. As well, seeing profits put back into an organization are important to help both growth of the company and advancements in the field."

  11. 11.

    Northside's colleagues take great pride in providing compassionate support and personal guidance to our patients. Talk about a time where you gave a personal touch to a patient. What made this both important and effective?

      One of Northside Hospital's missions is to pledge compassionate support, personal guidance and uncompromising standards to their patients. Your interviewer will be looking to hear your willingness and ability to personalize your care to each patient by having you give an example of a time where you did this. Stress to your interviewer that compassionate care requires a personal touch with each and every patient due to the fact that great outcomes in health are individualized.

      Ryan's Answer #1

      "During my career as a nurse, the biggest thing that I have learned to help provide great care and great outcomes for my patients is to provide them customized and personalized care. Last year, we had a patient that was struggling with weight loss and also a smoking addiction and both factors were having significant impacts on his heart and respiratory health. In getting to know the patient better through casual conversations, I knew that his love for the outdoors was a big passion of his. I used his passion to help motivate him to exercise more. I set him up with a contact to help volunteer with the local boy scouts organization where he could go on hikes and camping trips with the group. At his yearly exam not long ago, he appeared in physically greater shape and he thanked me for the extra motivation to get outside and exercise more. He was happy to report that he had quit smoking and had taken up biking as well to help stay in great shape."

      Ryan's Answer #2

      "As an occupational therapist, I utilize my great interpersonal skills with every patient to help customize a therapy plan that they can buy into and find success with. Currently, I am working with a young man that had an arm amputated due to an auto accident. On my first meeting with him, it was important for me to get to know him, his hobbies and his personal life. In learning that he worked as an IT professional and loved online gaming, we began discussing computer and keyboard modifications that could work for him. When it came time for a prosthetic arm, we worked with a team of individuals that would get him the best prosthetic for him to continue working on his job with little work modifications. Getting to know him and his lifestyle enabled us to create a plan that allowed him to continue living as normal and happy of a life possible, even after the devastating loss of an arm."

  12. 12.

    If you could expand your knowledge and expertise in any area of healthcare services, which would you choose?

      The interviewer would like to dig deeper into your true areas of interest when it comes to healthcare services. They want to know that your passions align well with what Northside Hospital is offering. Talk to the interviewer about the areas of healthcare you would like to focus on most, and then tie that information in with what the position at Northside Hospital would be offering you.

      Ryan's Answer #1

      "If I could expand my expertise in any healthcare service area I would choose anything within primary care. This is one of the reasons I have applied with your company. I feel that your focus will be a great fit with my long-term career goals."

      Ryan's Answer #2

      "I'm interested in research. One of the things that attracted me to working with your company is your ongoing community-based research collaborations. I'd be curious to hear if the [clinic/hospital/program] had any needs in this area. Is this something junior staff can be involved in?"

  13. 13.

    At Northside Hospital we seek to hire individuals who have ambitions of growing their career. Where do you see yourself in 3-5 years?

      Every hiring manager would like to know that their investment of time and training will pay off. Assure the interviewer that you see this position as a long-term fit. How does this role with Northside Hospital fit into your longer-term plans?

      Ryan's Answer #1

      "In 3-5 years I would like to see my career with Northside Hospital include a path towards a leadership role. I am very keen on paving a long-term career in the healthcare services realm and would love the opportunity to do that here."

      Ryan's Answer #2

      "One of the attractive points of working for Northside Hospital, Inc. is that you care about the growth of your employees. I'm motivated to learn and am looking for a long-term fit. In 3-5 years I'd like to be grounded in the clinic, learn about this site, your patient base and earn certifications that would help the unit advance. Personally, I'd like to get involved in some of the local volunteer organizations. I speak Spanish, and I have an interest in urban outreach so it would be nice to do something formal in that context...health-education or fundraising."

  14. 14.

    When have you shown a willingness to learn a new method or new approach to solving a problem?

      Being flexible, and able to handle change is a skill that all employers desire to see. Discuss with the interviewer your ability to approach a problem using new methods. Give a recent example but make sure to spend more time highlighting the resolution rather than the problem.

      Ryan's Answer #1

      "When our facility came under new management last year many new methods and policies came into place. I was able to learn some exciting new approaches to our challenges in patient care and customer management. I quite enjoyed the process."

      Ryan's Answer #2

      "It's funny; they say people in medicine are 'lifelong learners'. But on top of that, we're in this digital revolution, and everyone has to learn new software all the time. I'm finally getting old enough to realize that its difficult to be constantly adapting. I think my 75-year-old aunt telling me how to use my iPhone helped me appreciate that it's all about humility. Not WHO is teaching you, but if you are willing to learn. In the medical context, I just took an updated CPR course, and it went from the 2:15 compressions to continuous compressions and I had to adapt to avoid my past way of thinking."

  15. 15.

    Patient care requires a strong amount of compassion. Do you consider yourself a compassionate person?

      To succeed in the healthcare services industry, you should have a solid level of compassion for your patients or customers. Talk to the interviewer about the compassionate qualities that you possess. How would you rate your level of compassion for others?

      Ryan's Answer #1

      "I understand that compassion is one of the top qualities that I need to bring to the workplace, being in the healthcare services profession. I consider myself a very compassionate individual. I am warm hearted, responsive to my patients' needs, and always empathetic."

      Ryan's Answer #2

      "Some ways to describe yourself could be:

      - Understanding
      - Warm Hearted
      - Empathetic
      - Responsive
      - Charitable
      - Tender Hearted"

  16. 16.

    As a healthcare professional, what does providing great customer service entail in your job?

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  17. 17.

    If you could expand your knowledge and expertise in any healthcare service area, which would you choose?

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  18. 18.

    What type of work environment do you dislike working in?

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  19. 19.

    Rate your problem solving skills from 1-10. How do you justify your rating?

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  20. 20.

    Northside Hospital has a diverse workforce. When have you worked amongst a diverse group of people?

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  21. 21.

    Northside Hospital was initially looking for someone with 5 years' experience in a similar role. Considering you have just 2 years' experience, would you be willing to accept this position at a lower salary?

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  22. 22.

    What ways have you found effective to work with colleagues from another clinic site or hospital site? What were any challenges you encountered?

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  23. 23.

    What is your greatest weakness?

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  24. 24.

    How do you feel about getting to work with medical and nursing students while seeing patients in a clinic or hospital setting?

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  25. 25.

    With the ongoing changes in the healthcare services industry, how do you keep your knowledge current?

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  26. 26.

    If Northside Hospital hired you today, what would you accomplish first?

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  27. 27.

    What part of your healthcare career brings you the most stress?

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  28. 28.

    Northside Hospital supports a healthy work/life balance for all employees. How do you balance life and work?

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  29. 29.

    In what ways have you shown your willingness to volunteer your time and efforts to a greater cause?

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  30. 30.

    Talk about a time when you had to think outside the box to help solve an issue for a patient, coworker or customer. What prompted you to use resources or thoughts that were out of the norm?

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  31. 31.

    At Northside Hospital we take pride in our great relationships with clients, vendors, coworkers, and patients. Do you consider yourself to be a strong relationship builder?

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