MockQuestions

Humana Mock Interview

To help you prepare for a Humana job interview, here are 35 interview questions and answer examples.

Humana was written by and updated on May 25th, 2022. Learn more here.

Question 1 of 35

Patients are becoming increasingly technology savvy and have higher expectations than ever from our industry. Innovation is required to provide more cost effective and high value care. Tell me about a new idea you recommended in your current role.

How to Answer

In the US, everybody knows that health care is expensive. Eventually, innovative minds will come together to find a better solution. In the meantime, tell the interviewer about a new idea you've had that impacted your department and the business.

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List of 35 Humana Interview Questions & Answers

  • Behavioral

    1.

    Patients are becoming increasingly technology savvy and have higher expectations than ever from our industry. Innovation is required to provide more cost effective and high value care. Tell me about a new idea you recommended in your current role.

      How to Answer

      In the US, everybody knows that health care is expensive. Eventually, innovative minds will come together to find a better solution. In the meantime, tell the interviewer about a new idea you've had that impacted your department and the business.

      1st Answer Example

      "We often discuss the concept of paying for performance in my current company. In my current role, I recommended a different data point to analyze, track, and measure to help us understand our patients better and then see if the coverage levels could be influenced to create different plans for the next calendar year. We are still at the beginning stages, but my leader was elated that I thought of this ."

      Written by Krista Wenz on May 25th, 2022

      2nd Answer Example

      "Patients like apps because all of their information is at their fingertips. However, I have the app and noticed there wasn't an easy way to get to the provider website from the claim. Many of the questions people have aren't on the health plan side but are for their provider. I spoke to the IT team about this, and including some quick links was a simple add. We have seen higher ratings for our app since implementing this."

      Written by Krista Wenz on May 25th, 2022

  • Behavioral

    2.

    At Humana, we want a world class call center where each team member is empowered to give feedback to others. Tell me about a time you gave feedback to a colleague.

      How to Answer

      The interviewer wants to make sure you are comfortable giving feedback to others, even if you aren't a supervisor. Demonstrate that you are confident in delivering a feedback message to others.

      1st Answer Example

      "I heard my colleague on the phone, and she was struggling from the very beginning. I could hear the agitation in her voice 30 seconds into this call. I couldn't hear what the caller said, but I could hear her frustration. After the call ended, I asked her what happened. She said the caller was rude and upset, and she felt hurt by what he said. I talked with her about some ways to handle upset customers and about listening and staying calm. She said she knew that, but I told her that her frustration was apparent. She seemed a little off-put for a few days, but later in the week, she thanked me for being honest with her."

      Written by Krista Wenz on May 25th, 2022

      2nd Answer Example

      "We were listening to some calls as a group to learn from each other. I noticed that people have a hard time speaking up when we are in these situations, but I try to find one positive and negative thing about each call and how the representative handled it. I'm not afraid to voice my opinion, and I know it will help not only the rep who dealt with that caller but the whole team."

      Written by Krista Wenz on May 25th, 2022

  • Behavioral

    3.

    At Humana, we deal with confidential patient data. Tell me about a time you followed HIPAA regulations even when it wasn't easy or convenient to do so.

      How to Answer

      The HIPAA privacy rules are paramount in the health insurance industry. The amount of patient data you have access to is overwhelming. Show your understanding of the rules while displaying your integrity in upholding them.

      Written by Krista Wenz on May 25th, 2022

      1st Answer Example

      "I was faxing over some patient data to a clinic. I didn't get a confirmation back, so I checked the fax number, and it was not correct and went to the wrong location. I could have just walked away and gone back to my desk, but not knowing who was on the receiving end of that data, I had to report the incident. I felt awful about it, but it was quickly resolved, and if I had said nothing, it could have escalated to a huge fine for the company. Plus, I'm an honest person, so I had to tell the truth."

      Written by Krista Wenz on May 25th, 2022

      2nd Answer Example

      "My neighbor got into a car accident a few weeks ago, and she told me that some of her claims had been denied. She begged me to go to work to see what I could find out. I had to tell her there was no way I could do that, and it was a huge HIPAA violation. I mentioned to her that she should call our Humana call center and asked for Lynn, who I knew could help her. I felt bad that she put me in that position, but I was glad to give her a person to call who could hopefully address her concerns."

      Written by Krista Wenz on May 25th, 2022

  • Behavioral

    4.

    At Humana, we've invested in the latest technology to create efficient work flows. Tell me how you've gone about learning new technology in the past?

      How to Answer

      In health care, technology is changing rapidly. You need to demonstrate expertise in electronic systems and embrace learning new technology.

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  • Behavioral

    5.

    At Humana, sometimes we have to make difficult decisions about whether or not a medical service is covered. In the past, how have you put aside your personal feelings for the good of the business?

      How to Answer

      You have to make difficult decisions in the health insurance industry, and some of them don't feel great when you have a patient who is impacted. Ensure the interviewer knows you can handle a difficult situation and do your job effectively.

      Written by Krista Wenz on May 25th, 2022

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  • Behavioral

    6.

    At Humana, we have large patient data sets we need to analyze. Tell me about a large data set you had to analyze and how you added value through your analysis.

      How to Answer

      Data analysis is becoming a critical part of any role. Demonstrate an analysis you did that truly made an impact on the business.

      Written by Krista Wenz on May 25th, 2022

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  • Behavioral

    7.

    At Humana, innovation is really important to us. Give an example of an innovative idea you've had recently.

      How to Answer

      Most companies are trying to work smarter, not harder. Discuss the ways you've been able to innovate in your work environment.

      Written by Krista Wenz on May 25th, 2022

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  • Behavioral

    8.

    This role requires patient collection, so you might have to have difficult conversations. Tell me about a difficult conversation you've had with a patient or customer.

      How to Answer

      Humana requires cash collection for unpaid bills. That is nobody's favorite part of the job, but the company must collect the cash owed to them. Describe how you've kept your cool with difficult customers in the past.

      Written by Krista Wenz on May 25th, 2022

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  • Behavioral

    9.

    Many of our jobs at Humana require us to do projects when there is down time. Can you give an example of a project you led start to finish?

      How to Answer

      The interviewer would like to know if you can take on more work outside your usual job responsibilities and can flex higher-level skills. The project doesn't need to be huge in scope, but you should highlight what you did rather than focusing on the team.

      Written by Krista Wenz on May 25th, 2022

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  • Behavioral

    10.

    Our goal is to hire very ambitious people. Tell me about a time you went the extra mile, even when it may not have been required or asked of you.

      How to Answer

      The interviewer wants to make sure you fit with Humana's culture, and ambition is important to them. Highlight examples where you went that extra step without being asked.

      Written by Krista Wenz on May 25th, 2022

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  • Behavioral

    11.

    Humana seeks to hire those with strong problem-solving skills. When did you successfully resolve a problem in the workplace?

      How to Answer

      Problem-solving and dispute resolution are critical skills to possess. Display to the interviewer that you are capable of problem-solving within the workplace. Talk about a time you were creative and proactive and displayed the leadership qualities required to resolve a workplace issue.

      Written by Krista Wenz on May 25th, 2022

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  • Behavioral

    12.

    We want to hire people who can grow within our company. When have you stretched yourself in your current role and done more than what was expected of you?

      How to Answer

      The interviewer wants to know that you are scalable within the organization and can grow to a higher-level role in the future. Discuss a time when you solved a problem before your manager knew it existed or when you anticipated a need within the business.

      Written by Krista Wenz on May 25th, 2022

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  • Behavioral

    13.

    At Humana, we believe in continuous feedback. Tell me about a time you received constructive feedback. What did you do after hearing this?

      How to Answer

      The interviewer wants to know if you can take criticism and not take it personally. In today's workplace, you can't be afraid to give or receive criticism. It is ok to be candid, but show your future employer that you heard the feedback and did something about it.

      Written by Krista Wenz on May 25th, 2022

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  • Communication

    14.

    What is your process of explaining technical information to people who aren't technical?

      How to Answer

      Humana works with providers who have patients who utilize our insurance. However, while physicians are smart, many are not familiar with the platform and don't know about new technologies. Explain how you effectively communicate technical info so they can understand it.

      Written by Krista Wenz on May 25th, 2022

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  • Direct

    15.

    This concludes our interview. Do you have any questions for me?

      How to Answer

      The interviewer wants to answer all of your questions about the company or job role during the interview. It is best to ask at least a question or two, showing the interviewer your eagerness to learn all you can. Of course, you want to review the job announcement and research Humana beforehand so you are not asking questions that could be answered during your research.

      Written by Krista Wenz on May 25th, 2022

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  • Direct

    16.

    What are your salary expectations?

      How to Answer

      Be open and honest. Transparency is the best choice when salary-based questions arise. The interviewer wants to hear if your expectations are within Humana's budget and whether you are willing to negotiate if necessary. The best way to discuss your salary expectations is to use your current earnings as an example.

      Written by Krista Wenz on May 25th, 2022

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  • Discovery

    17.

    If you could expand your knowledge and expertise in any area of the health plan space, which would you choose?

      How to Answer

      The interviewer would like to dig deeper into your areas of interest within the health care industry. They want to know that your passions align well with what UnitedHealth Group offers. Talk to the interviewer about the areas of health care you would like to focus on most, and then tie that information in with what the position at UnitedHealth Group would be offering you.

      Written by Krista Wenz on May 25th, 2022

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  • Discovery

    18.

    What inspired you to apply for this position at Humana?

      How to Answer

      The interviewer is looking to hear what in particular has led you to apply. Pick out exciting elements from the job post and the parts about the company you love from your research and show enthusiasm and passion in your answer.

      Written by Krista Wenz on May 25th, 2022

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  • Education

    19.

    Tell me about your healthcare-related education and training.

      How to Answer

      Take a few minutes to walk the interviewer through your formal post-secondary education and on-the-job training. Talk about your most positive take-aways from your post-secondary experience, and be sure to tie in how that experience will help you succeed in this position.

      Written by Krista Wenz on May 25th, 2022

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  • General

    20.

    What is your patient care philosophy or customer care philosophy (if coming from different industry)?

      How to Answer

      It's always a great idea to research the company before your interview. You want to get to know their care philosophy so that your answer can reflect what is important to them. Describe the core of your care philosophy. Keep your answer concise yet sincere.

      Written by Krista Wenz on May 25th, 2022

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  • General

    21.

    To work at Humana, you have to be passionate about compliance and accuracy. Tell me why this is important to you.

      How to Answer

      Many people might not understand why the area of billing and medical coding are important, and the interviewer wants to ensure you aren't just looking for your next job, but genuinely care about the impact your role can make for your clients on the receiving end who work directly with patients. Talk about the importance of your work

      Written by Krista Wenz on May 25th, 2022

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  • General

    22.

    We encourage professional curiosity in our workplace and an entrepreneurial mindset. If you could start your own business, what would you do?

      How to Answer

      The interviewer wants a glimpse into your passion outside of work and your savvy as a small business owner working with a budget. It is ok to be creative with this answer.

      Written by Krista Wenz on May 25th, 2022

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  • General

    23.

    If Humana hired you today, what would you accomplish first?

      How to Answer

      When you start a new position, it is essential to set a goal to make a positive impact quickly after being hired. Tell the interviewer what your impact goal is, should you be a successful candidate. If you want your answer to make an impact, refer to the company's immediate needs, such as creating efficiency or updating technology.

      Written by Krista Wenz on May 25th, 2022

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  • General

    24.

    Describe a time your ethics were tested.

      How to Answer

      The interviewer asks this question to see that you are honest and have integrity. The interviewer wants to hear that you are ethical and can be trusted if hired.

      Focus on providing an example of a time your ethics were tested in your profession. If you are new to this field, use an example from a previous job or while attending school. Some examples could be witnessing someone cheat or steal something.

      Written by Krista Wenz on May 25th, 2022

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  • General

    25.

    How can we motivate you on the job?

      How to Answer

      Every employer should know how each staff member is best motivated. Talk to the interviewer about the variety of ways you are best motivated on the job. The interviewer wants to see what motivates you and if you will be a good fit with the company culture if hired.

      There is no right or wrong answer here. You might be motivated by praise from your superiors, being recognized for a job well done, or being offered promotions or extra job duties based on your performance.

      Written by Krista Wenz on May 25th, 2022

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  • General

    26.

    Tell me about your relationship with your previous boss.

      How to Answer

      The interviewer asks this question to see how you work with and speak of others. They want to know if you will be an easy person to work with or a challenge. When you answer this question, remain positive, even if the experience wasn't. Keep your answer short and respectful. Avoid talking about any previous drama, and do not speak poorly of your employer.

      Written by Krista Wenz on May 25th, 2022

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  • Leadership

    27.

    At Humana, we do a lot of community education to help the people in our local communities understand their health insurance. Tell me about outreach you have done in the community in your previous role.

      How to Answer

      The interviewer wants to make sure you are comfortable presenting information in public. People in the health insurance industry are asked to speak frequently, so having the skills to teach others is critical.

      Written by Krista Wenz on May 25th, 2022

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  • Leadership

    28.

    At Humana, we believe in transparency with our health insurance customers and our employees. Tell me about your leadership style in regards to transparency.

      How to Answer

      Internal employees expect complete transparency when working with Humana. The modern job seeker knows that employers make mistakes and are likely to forgive mistakes as long as there is transparency and ownership.

      Written by Krista Wenz on May 25th, 2022

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  • Operational

    29.

    The health insurance industry is very complex. All of our positions require strong organizational skills and attention to detail. How do you ensure that your work is properly organized and highly accurate?

      How to Answer

      Talk to the interviewer about the ways you ensure accuracy and organization in your day-to-day activities. Perhaps you use a particular app or software. Maybe you are a pen and paper person. Whatever your method, stress that you are successful in organizing your day.

      Written by Krista Wenz on May 25th, 2022

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  • Operational

    30.

    The health industry is strongly influenced by changing legislation. How do you stay current with new rules and regulations that impact our industry?

      How to Answer

      The interviewer wants to make sure you stay up to date with changing regulations and that you are motivated to do so. You may also be responsible for recommending changes that need to happen in the organization to comply.

      Written by Krista Wenz on May 25th, 2022

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  • Operational

    31.

    At Humana, we have many health insurance competitors that we need to have a pulse on. In your current role, how do you stay up to date with competitors?

      How to Answer

      All private health insurance companies are vying for the business. If a competitor has a product that could impact the business, you need to know. Likewise, if a competitor is struggling, you might be able to create an advantage for Humana.

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  • Operational

    32.

    We work with patients and customers who are confused or upset about their medical insurance. Tell me about a time you had to teach and train an upset customer. How did you handle the situation, and what was the outcome?

      How to Answer

      Health insurance can be complex to the average person, and the interviewer wants to know if you can handle an upset person. Show that you care about each caller and have empathy for each individual. Showcase your problem-solving skills and the fact you can handle a high degree of emotion on the phone without getting rattled while helping the customer and trying to get them what they need.

      Written by Krista Wenz on May 25th, 2022

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  • Operational

    33.

    This role would involve sales to new partners who want to offer their employees our health insurance. What are some ways you add value to prospective clients so that you can have meaningful discussions?

      How to Answer

      The interviewer is looking to see how you add value through the sales process to prospective clients. Gone are the days of calling around and fishing for information. You can find most of what you need online, and you need to prepare so that the door doesn't slam in your face.

      Written by Krista Wenz on May 25th, 2022

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  • Operational

    34.

    At Humana, we have many positions where employees work remotely 99% of the time. How would you set yourself up for success at your home office?

      How to Answer

      The interviewer wants to see that you have a plan for how you will work from home successfully. Some people can't handle this lack of structure, so show that you can be very productive.

      Written by Krista Wenz on May 25th, 2022

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  • Operational

    35.

    How do you connect with a customer you are working with virtually?

      How to Answer

      At Humana, many roles involve customer service via chat or email. The interviewer wants to know if you can effectively resolve their questions while building relationships.

      Written by Krista Wenz on May 25th, 2022

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