University Hospitals Of Cleveland Interview Questions
31 Questions and Answers Written by Ryan Brunner
Written on January 28th, 2019 | Ryan has over 10 years of experience interviewing candidates in the healthcare, public service, and private manufacturing/distribution industries.
Question 1 of 31
University Hospitals Of Cleveland has a diverse workforce. When have you worked amongst a diverse group of people?
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Are you accustomed to working with a very large or diverse team of individuals? Assure the interviewer that you can handle an environment that offers diversity. Even better, give an example of being able to embrace diversity in the workplace.
"I have worked with diverse groups of people most of my career, including my time in University. I am most comfortable, and happy, in this type of environment because it offers me unique learning opportunities."
Second Answer Example
"I am so glad you pointed out your need for diversity at University Hospitals Of Cleveland. I greatly value diversity. I grew up in a fairly homogeneous town in Montana. When I hit my 20's, it was so important to me to learn about other cultures. I worked with community volunteer organizations in Peru, inner-city Chicago, and Russia."
University Hospitals Of Cleveland was initially looking for someone with 5 years' experience in a similar role. Considering you have just 2 years' experience, would you be willing to accept this position at a lower salary?
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Are you willing to earn your way up if the interviewer does not want to offer you top compensation? Discuss with the interviewer what you would expect for compensation if offered this position.
"I would be happy to earn my way to the top compensation level if required. I do assure you that, despite my being shy of experience by a couple of years, I am a top performer and you would not be disappointed in my performance."
Second Answer Example
"I understand I do not quite meet the qualifications of experience you are looking for and am willing to be compensated in adjustment to that fact. However, I do look forward to proving my worth to University Hospitals Of Cleveland in hopes to be considered for the median salary for the role."
Do you think it is possible to be a good team member, yet disagree with the leader?
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The interviewer wants to know that you can be diplomatic in the workplace, even when you may not agree with your leader.
Show the interviewer that it is possible for you to be a good team member, yet disagree with the leader from time to time. Explain that you believe everyone is entitled to their own professional opinion, yet capable of maintaining respect for each other at the same time.
Show that even if you disagree with the final decision they make, you support the direction the team is heading.
"I think that it is possible to be a great team member, even when disagreeing with the leader. It's all in how you maintain respect for each other despite the difference in opinion."
Second Answer Example
"I believe that being a good team member is more about attitude than it is about compatibility. You do not need to agree with everyone 100% of the time, to be effective in your job."
Talk about the best team that were a part of in the workplace. What made the team great and what was your role on the team?
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University Hospitals of Cleveland holds teamwork as one of its core values and they believe in a collaborative effort to help improve patient care and overall performance. For this question, your interviewer will be looking to hear what your ideal team environment looks like by having you talk about the best team that you were a part of during your career. In your example, talk about your own personal feelings as to why this team was great and be sure to reiterate to your interviewer that you are a team player and can handle many roles within a team.
"I feel really blessed that my first job out of nursing school was the best team I was a part of. It was on a Med/Surg unit in a large level one trauma center. The team was all open and honest in our communication with each other and helped pick each other up when help was needed. We worked with each other to help develop our skills. As a new nurse, I was the learner at first, trying to pick up skills from my experienced colleagues. In not too long, I was the educator by teaching some of the old dogs on the unit new tricks I had learned during my schooling and clinical rotations. In the end, it was such a respectful atmosphere where experience wasn't held against anyone."
Pick a weakness that is not a core skill for this position. You can be candid in your answer; recognizing that you aren't great at something and acknowledging your need to improve. Be sure to have an action plan in place for improving on this weakness.
Perhaps you are watching TED talks to gain skills in a particular area, reading the latest-and-greatest book on the subject, or maybe you are taking a seminar at a nearby community center. We are all human with our weaknesses, so don't be afraid to share yours!
"I believe I could improve on some technical skills including Excel and Word. Currently I am at a beginner to intermediate level; however, I would be more comfortable at an advanced level. I have enrolled myself in an evening/weekend workshop for the next six weeks. We will see how stellar my skills are after that course!"
Second Answer Example
"I know this will come off as cliche, but it's truthful. My weakness is in not delegating. I know what I want to be done and how I want it done, so it's often easier to do it myself. However, it can inhibit my ability to grow. I cannot take on every step of a project; I need to be able to give the task or a portion of it to another team member or direct report, let go of the control and know it will be taken care of. I've spoken with my current manager about it, and we've developed a system where he can call me out on the behavior since often I'm not aware of it. By bringing awareness to it at the moment, I find my propensity to hold onto control has decreased, so I'm certainly moving in the right direction."
6. Talk about a work situation where you had to put yourself in someone else's shoes to truly understand how they were feeling in a situation. Why was this necessary to provide a great outcome? For this question, your interviewer will be looking to hear that you are able to take an empathetic approach to your work, no matter if it is with a colleague or with your patients. Your empathetic approach in your ability to see things from another's perspective will reflect on your compassion, one of University Hospital's core values for employees. In your example, paint the picture for your interviewer as to why it was necessary for you to place yourself in another person's shoes in a situation and speak to how this helped both you and the other person have a great outcome. Here is an answer example: "A couple of years ago, a very close colleague on my unit had turned from a solid, reliable colleague into one that was never on time and not much fun to work with due to a poor attitude. As a person that can take things too personally from time to time, especially with a colleague I had worked so closely with, I approached her about her change in work habits and attitude. As we talked over lunch, she broke down crying and talked about her pending divorce that had been going south for the past couple of months. She indicated that she didn't want to talk about it at work to burden others and she didn't realize it was effecting her work and attitude so much. Seeing what she was going through made it easy to see why her habits had changed so drastically and I really felt for her in her situation. After talking it out with her, she was open and honest with our team and we really saw a quick and positive turnaround in her work life. Just knowing that she had true friends that cared and were willing to help her changed things drastically." Here is an answer example: "During my time working as a Respiratory Therapist in a large metro hospital, I had a patient I was scheduled to see a patient that was having some extreme pains in his throat that he described as I was preparing for the bronchoscopy procedure. I delved in more to find out where the pains were coming from and asked the nurse if he had been having issues for the last 12 hours. Knowing that the bronchoscopy could further worsen anything that could have been going on, I consulted with the ordering physician about postponing the scope. He agreed and the correct choice was made as the patient had a bad infection that could have been further complicated if I would've went through with the scope. By simply taking the time to talk and understand the patient, I was able to prevent a risky procedure."7. In your opinion, what makes you a great problem solver? Employers want to know that you have a methodical approach to problem-solving. Consider the skills and qualities that help you successfully face problems. Perhaps you have a keen eye for detail. Maybe you can see opportunity when others can only focus on the issue. Share your strengths as a problem solver, and your ability to come up with innovative solutions. Here is an answer example: "I am a great problem solver because I do not allow stress to cloud my judgment and mute my sound decision making. I am a keen observer with a great memory which allows me to recall unique solutions or ideas." Here is an answer example: "I believe I am a great problem solver because I am sure to gather as many facts as possible, I look at the problem and its potential solutions from multiple angles, and I am not afraid to make a creative decision that might seem off the beaten path."8. What type of work environment do you dislike working in? Are you pretty flexible in your ability to work in most environments? Have you experienced a position where the atmosphere wasn't conducive to your productivity? Be sure to know the type of situation offered in this position prior, to the interview. If you aren't completely clear on the workplace environment or culture, kindly ask the interviewer to expand on the work environment for you. Here is an answer example: "I can be productive in most work environments, so long as the mentality is positive and teamwork is encouraged. I cannot work in an environment that feels negative or toxic." Here is an answer example: "I prefer to focus on the positive, so if it's okay, I would like to share with you what my ideal work environment looks like. My ideal environment is organized, collaborative, positive, energetic, and encouraging. I love working with like-minded people who set challenging goals for themselves. I thrive when I work for supervisors who encourage curiosity and creativity in problem-solving."9. With the ongoing changes in the healthcare services industry, how do you keep your knowledge current? Employers expect employees to stay up-to-date on their respective field, and today's technology makes this reasonably easy! List several ways that you receive your industry knowledge and stay on top of trends.
Tell the interviewer about those daily update emails you receive from professional organizations, conferences you attend, and seminars you have taken.
Lastly, it's a great idea to ask the interviewer what resources they refer to for industry trends. That question can start up a great conversation, and you may learn a thing or two as well. Here is an answer example: "Every morning I listen to X Podcast because I find the information to be fresh, and valuable. In addition to this podcast, I also subscribe to a couple of industry blogs. One is ABC, and the other is XYZ. I greatly value the information shared between fellow professionals. What resources do you prefer to stay on top of industry trends and changes?" Here is an answer example: "I am an avid fan of google alerts! I will receive an email with the related information any time there is a major headline about the healthcare services industry. In addition to this, I also subscribe to a couple of medical-related journals."10. Think about a difficult boss, professor or coworker. What made him or her difficult? How did you successfully interact with this person? Show the interviewer that you work well with most personalities even though you recognize there are some folks out there who are quite difficult to please.
Think about that one person at work who is seen as hard to please. Perhaps there is someone at work who tries to intimidate others. Talk to the interviewer about what made this person challenging and what their relationship was with you. Avoid speaking poorly of anyone and be sure to end your response on a positive note. Here is an answer example: "I once worked at a small medical facility where the primary physician was very demanding. When he would walk into the facility, employees would quietly announce that he was in the building, so that everyone could be prepared for his arrival. This physician had great intentions; however, his people skills were a little rough. I could see that he meant well, and I recognized that he wanted to do a lot of good things. When we interacted, I always took his feedback with the understanding that he didn't mean things as harshly as he might say them." Here is an answer example: "In my previous position, I did have a coworker who didn't pull their weight. This unmotivated coworker created more work for the rest of the team by being slow and unresponsive. Our team started to complete most of the tasks when it came to group projects. It didn't take much time before our department head noticed this particular individual was slacking. I feel like, in most instances, the underachievers will weed themselves out over time, and it's rarely worth making a fuss over."11. If University Hospitals Of Cleveland hired you today, what would you accomplish first? When you start a new position, it is essential to set a goal on how you will make a positive impact quickly after being hired. Tell the interviewer what your impact goal is, should you be the successful candidate. If you want to make an impact with your answer, refer to the immediate needs of the company such as increasing budgets, or improving patient care, for instance. Here is an answer example: "When we were speaking earlier, you mentioned that you were urgently seeking to improve the level of patient care and compassion at this facility. I want to offer my strong skills when it comes to building patient rapport and help to improve the satisfaction of everyone that uses the services of University Hospitals Of Cleveland. I plan to make a positive impact very quickly." Here is an answer example: "This question is a delicate one, and you need to show respect for the onboarding process, then give a moderately ambitious project that you could execute. This concept is often called your 'value proposition' in marketing. "Hire me because I'll do X."
But remember this is your campaign promise, if hired, it will likely be your first target to hit and depending on the environment, it could make or break you. The best approach is to give a functional analysis of the employers' needs and your skills."12. If you could expand your knowledge and expertise in any healthcare service area, which would you choose? There are many facets of health care. If you could choose any area of healthcare to specialize in, which would you choose? Be sure to tie your answer into some aspects of what University Hospitals Of Cleveland does. Here is an answer example: "If I could choose any area of healthcare services to be a subject matter expert in, I would choose geriatric care. I do feel that this particular focus is not as popular as some, and become an expert in it would allow me to snowball in my career." Here is an answer example: "I have a variety of interests within healthcare service, so that is a tough question for me! I suppose if I had to narrow it to just one area of expertise, I would say palliative care and the necessary family care that comes with it."13. What part of your healthcare career brings you the most stress? Stress can often be a regular part of the day to day work experience. Talk to the interviewer about which areas of your career are the most stressful. Ensure that your answer does not include a factor that would make you appear unfit for the position. (IE: a bus driver should not find driving to be the most stressful part of the job). Here is an answer example: "The part of my career that brings me the most stress is when the schedule is running behind due to lack of hustle on mine or my teams part. I like to be on time with my schedule to ensure that our patients and clients are assisted properly." Here is an answer example: "To be completely transparent, I probably bring myself the most stress because of my innate desire to be the best. I strive for perfection too often, which causes undue stress on myself. I manage this by focusing my energy on productive activities that are good for my career."14. Tell me about yourself. Take a few minutes to tell the interviewer a few things about yourself. You can begin with your recent education, family life, volunteer work, or talk about your travels. Bring up anything that is interesting and highlights your ability to be a responsible, reliable, and bright individual. Here is an answer example: "A bit about me - I love to travel, read, and conduct research. I am a recent grad from Columbia University and have spent the past 12 months traveling the world. It was the best experience that I could have given myself as I was able to learn so much from seeing how the rest of the world lives. I returned to the US just last month and had been actively looking for work the past couple of weeks. I am looking forward to getting into the routine of a career again." Here is an answer example: "I am an avid marathon runner and have traveled to 10 countries in the last eight years to compete in a variety of races. I am a competitive individual and enjoy keeping fit. Being newer to my career in healthcare services, my biggest goal as of late has to take as many related courses and workshops as possible. I am eager to get a great start on my career."15. University Hospitals holds diversity as one of our core values. How do you approach handling diversity in people, thought, experiences and perspective in your work? To really nail down your answer to this question, think about the factors in which University Hospitals consider diversity: people, thought, experiences and perspectives and think about how you consider these things during your workday with both colleagues and patients. Speak to your interviewer as to why you feel a difference in backgrounds leads to difference in thoughts, opinions and overall knowledge and how these things really make a team effort more complete. On the patient side of things, talk about your feelings about diversity and why it is important to you. Here is an answer example: "Being born and raised in rural Ohio, I wasn't really exposed to people outside of my own cultural upbringing until I came to college in the Cleveland area. Seeing new perspectives and though processes for the first time in my life in training to be a nurse, my mind was really opened up to a new and exciting world where I was learning from others and they were learning from me. I really feel like I've become a better worker and a better overall person in this diverse atmosphere and I look forward to continuing this in a career with University Hospitals." Here is an answer example: "Having worked in diverse atmospheres and with very diverse populations of patients throughout my career, my approach is the same with every person. I treat every person as a respectable human being deserving of my full care, no matter the color of their skin or their social status. I keep an open mind when I care for patients from different backgrounds than me and I truly appreciate getting to work with these patients because it allows me the opportunity to see life from a different perspective while enhancing my skills at the same time."16. Do you prefer to work in a team based position or individually? In which situation are you the happiest and most productive? Talk to the interviewer about your preference when it comes to teamwork or working individually. Be sure to avoid pigeonholing yourself into one particular scenario (IE: I only like to work by myself). You may work well without the need for much management or direction, or perhaps you are better driven in a collaborative and team led environment. Either way, be honest with the interviewer about your preferences without leaning negatively, either way. Here is an answer example: "Whether I am doing an independent project, or working in a team environment, I always give my best. I enjoy the camaraderie of working in a team, but I can be successful working autonomously as well." Here is an answer example: "I have found, in the past, that I work well in an individually driven environment; however, I can certainly be productive in a team-based setting as well."17. At University Hospitals of Cleveland, we strive for excellence in seeking ways to improve patient care. Give an example of a time that you took steps to improve a process in the workplace. What was your rationale and process for doing so? In continuously seeking opportunities to improve processes in patient care, University Hospitals of Cleveland made excellence on of its core values in this regard. To show that you aren't complacent in your work and that you are always looking to improve, your interviewer is asking this particular question. In your example, think of a time where you personally discovered the need for a change in process and talk about the steps you took to make the change. If you had to work as part of a decision making or process changing team, talk about your role in that process as well. Seal the deal on this answer by letting your interview know that great patient care will always be changing and innovating and that you are adaptable to change. Here is an answer example: "A couple of years ago, the policies and procedures in our lab setting for techs were in need of an update due to some outdated procedures regarding outdated equipment that we were no longer using. I noticed this when I was training a new tech in our lab and we were reviewing the equipment procedures. We hadn't onboarded a new team member in a few years and it was simply an oversight by the department. I approached my supervisor about looking at revising the procedures for the department. It would've been easy to let it go, but I knew it was important for the new employee and any future employees. My supervisor tasked me and one of our Cytotechnologists with updating our equipment procedures and the project was actually quite fun. The Cytotechnologist and I each brought our areas of expertise to the project and it was a success." Here is an answer example: "A few years ago, the hospital I worked for implemented a new EHR system that was rolled out in a very fast manner. Working on a busy Med/Surg unit at the time that had three shifts worth of nursing coverage, many of my colleagues were documenting on common patients and the lack of a standard format for documentation made chart reading very difficult for both fellow nurses and physician staff. I approached our director with examples of patient notes that were written very differently and one of the Hospitalists providing coverage also vouched for the difficulty she had in reading notes. Under our director, a team of nurses, including myself, wrote protocols for charting on patients and it went so well that other departments followed our lead shortly after."18. How would you describe your personality? Personality and character are two very different things. The interviewer is looking for more information on your traits vs. your integrity. Your example could include buzzwords such as introverted, energetic, and confident. Here is an answer example: "I would describe my personality as approachable, light-hearted, and positive. I believe that, if asked, my colleagues and supervisor would say the same about me." Here is an answer example: "I'm genuinely easy-going, probably from all the international travel I experienced in my 20's. I like to do the right thing, and sometimes I get stressed trying to reach that goal, but I think it's a worthwhile endeavor. I can be funny, but my sense of humor is pretty dry, so people don't always know that about me when they first meet me."19. When have you shown a willingness to learn a new method or new approach to solving a problem? Being flexible, and able to handle change is a skill that all employers desire to see. Discuss with the interviewer your ability to approach a problem using new methods. Give a recent example but make sure to spend more time highlighting the resolution rather than the problem. Here is an answer example: "When our facility came under new management last year many new methods and policies came into place. I was able to learn some exciting new approaches to our challenges in patient care and customer management. I quite enjoyed the process." Here is an answer example: "It's funny; they say people in medicine are 'lifelong learners'. But on top of that, we're in this digital revolution, and everyone has to learn new software all the time. I'm finally getting old enough to realize that its difficult to be constantly adapting. I think my 75-year-old aunt telling me how to use my iPhone helped me appreciate that it's all about humility. Not WHO is teaching you, but if you are willing to learn. In the medical context, I just took an updated CPR course, and it went from the 2:15 compressions to continuous compressions and I had to adapt to avoid my past way of thinking."20. University Hospitals Of Cleveland seeks to hire those with strong problem solving skills. When were you able to successfully resolve a problem in the workplace? Problem-solving and dispute resolution are critical skills to possess. Display to the interviewer that you are capable of problem-solving within the workplace. Talk about a time when you were creative, proactive, and displayed the leadership qualities required to resolve a workplace issue. Here is an answer example: "In my most recent position we had a consistent problem with employees showing up late for their shifts or calling in sick at the very last moment. Rather than the typical documenting and reprimanding style that management usually takes, I decided to track the results of an accountability reward system. For 180 days, my employees were rewarded for coming to work 10 minutes early. Also, for every month with zero sick days, a bonus was added. In the end, we awarded those with perfect attendance a $600 bonus. The bonus' cost us less money, in the end than the cost of lowered productivity due to absent employees. The program was a success, and upper management chose to keep it implemented for another six months. We will re-assess in December, but it seems to be working very well." Here is an answer example: "I was working in a clinic where the primary population was low income. We had a lot of concerns with patients not showing up for appointments when expected. The staff wanted to start double-booking patient time slots. Instead, I got permission to spend a day in a highly-rated clinic serving the same population. Instead of scheduling, they had these 'drop-in mornings' with a common waiting room. I took these methods and incorporated them into our setting. We did that twice a week, and it completely solved our scheduling problem."21. What experience do you have providing education or training to fellow colleagues, students or to your patients? As you research University Hospitals of Cleveland, you'll find their mission statement is: To Heal. To Teach. To Discover. For this question, your interviewer will be looking to hear about your experience and your ability to teach others. Whether you've done this with patients or fellow colleagues, be sure to point out your style of educating others and point out a particular time your training was appreciated and effective. As well, be sure to show an appreciation for education in the healthcare industry and talk about why it is important to those that you work with in your job. Here is an answer example: "As an experienced CT Technologist at a large healthcare system, I work with pretty much all of our new technician going through orientations on equipment training and documentation training. When I am working with new employees, it is important for them to understand why we do the things we do, not just the how we do the things we do. Because of this, I do a lot of explaining so new employees can understand how things work. I'm also a firm believer in letting new employees learn with a hands on approach versus a reading online materials and reference materials approach. All of the new staff I work with appreciate the time I take with them and for me, it helps build a strong working relationship for the future between us." Here is an answer example: "Education in healthcare is important to us as staff of a hospital and also to patients as well. I think back to my days training as a nurse and into my first job out of college and I couldn't be more appreciative of those that helped me hone this craft along the way. I try to pass this along to the rotating nursing students that I get to work with from the local university when they come to our unit. I let them try their skills with patients while also trying to teach them new ways of doing things. This approach usually goes over very well with them and they are always thankful of the time that I take with them."22. Have you ever been involved in ordering medical supplies, maintaining inventory, or other types of health care related administrative duties? The interviewer would like to know if you understand what it takes to keep on top of ordering medical supplies and inventory. Assure the interviewer that you are capable of foreseeing needs, and making the appropriate action. Highlight your ability to be responsible when it comes to related administrative tasks. Here is an answer example: "I have experience in ordering medical supplies and maintaining inventory. I fully understand that there is an art to being properly organized when it comes to the availability of supplies. For medical ordering and inventory, I have used a variety of software and programs such as ABC and XYZ." Here is an answer example: "Yes. I used to do this in my former position. I was responsible for maintaining supplies on the general surgery ward for five years. It was great at working behind the scenes with the result being efficiency for others."23. It is often said that a career in healthcare is a 'thankless job'. How can we keep you motivated and engaged, even on the days when you feel your work goes unnoticed? The interviewer would like to know how they could continue to motivate you - even on the hardest of days. Do you need to have verbal recognition? Are you motivated solely by the success of your team? Talk to the interviewer about how you have stayed motivated in the past. Here is an answer example: "I am an easily motivated individual, and it does not take much to keep me engaged. I am fully aware that healthcare-related positions can seem thankless. Honestly, the best thanks that I can get is a pat on the back now and then. The majority of my motivation comes from simply helping people." Here is an answer example: "My chosen career was helping people at exactly the point they were least capable of censoring themselves or giving back. So, I stopped needing thanks from my patients. It's not like I don't need positive reinforcement. Everyone does. But I made a point to find it in other places instead of expecting it from my patients. Nowadays I make an effort to expressly thank the people I work with when they do a good job. I focus on being grateful to be allowed to see private, raw, emotional parts of peoples lives. And I make work-related goals I can achieve for satisfaction."24. Talk about a time you had to go to extra lengths to accommodate a patient. Why did you feel compelled to do so? Great patient care often requires going the extra mile to ensure that they are taken care of respectfully, carefully and compassionately. University Hospitals of Cleveland knows this to be true and they value integrity in the commitment to do what is right for the patient's that they serve. Your interviewer will be looking to get the sense that you are willing to do what is right for your patients and that you are willing to go to great lengths to do so by having you give an example of a time you did just that. In your example, speak to the situation that the patient was in, what your actions were and why you took that course. Ensure to end the example with a great outcome for the patient. Here is an answer example: "In my current role in inpatient behavioral health, we had a patient last year that was diagnosed with late onset schizophrenia and was suffering from bad hallucinations. After psychotherapy and group therapy, there were several releases for the patient that definitely helped reduce their episodes. Being the patient's onset came shortly after he had quit smoking after doing it for over 30 years, the Psychiatrist suggested this may have been a trigger for the patient. In a rare suggestion, the Psychiatrist suggested smoking again to see if it would help curb the hallucinations and then we could work on a better plan for quitting later on with the primary care provider. That evening, I was given permission to leave our unit and purchase cigarettes for the patients. Being a tobacco free campus, I walked the patient off-campus across the street every hour through my evening shift and the day nurse did the same thing as well. Of course, the patient was happy and after just a week of starting again, the hallucinations were extremely limited now. At discharge, the patient was thankful as was the family and he still attends outpatient therapy with our outpatient staff." Here is an answer example: "Working phlebotomy on the night shift for the last few years, I am often seeing patients when we are minimally staffed on some of our units. A few weeks back, a patient I was drawing on in our Rehab unit was begging for a glass of cold water at around 1:00 am. With the nursing staff busy, I let them know that I would go to the cafeteria to get a fresh glass of ice water rather than just water out of the tap in a small cup. The patient was very grateful and the nursing staff thanked me as well so they could continue with their other duties. You'll find that if I'm hired for this position, patient care and satisfaction comes first in my book and taking a little extra time to put a smile on someone's face is always worth it to me."25. Healthcare service companies require strong organizational skills and attention to detail. How do you ensure that your work is properly organized, and highly accurate? The success of the healthcare industry thrives on the accuracy of information, and organization. Talk to the interviewer about the ways that you ensure accuracy and organization in your day to day activities. Perhaps you use a particular app or software. Maybe you are a pen and paper person. Whatever your method, be sure to highlight that you are successful in organizing your day. Here is an answer example: "I am a highly detailed person, and I thrive on having a high level of organization in my day. This organization includes my scheduling, paperwork, and more. If I am offered a position with University Hospitals Of Cleveland you will never find me to be disorganized! I utilize my Outlook calendar and set alerts for myself for deadlines and important activities. My documentation is strong as well." Here is an answer example: "I'm a bit of a nerd. I carry around a notebook and write down important facts if I think there is a chance I will forget them. But this is usually just for transitions. Every clinic I've ever worked in has its way of communicating and recording facts, so I put time and attention into using the system the people around me are using. That way its easier to transition care and the patient has all their info in the same place. My notebook saves me when I'm swamped, but I try to be efficient and put info directly into the [group record/EMR/chart] when I can."26. In order to work for University Hospitals Of Cleveland, you must be able to pass a full criminal background check. Do you consent to a full background check? Working in the healthcare services industry means that you are in contact with vulnerable people, children, pharmaceutical drugs, drug-related equipment, confidential information, and other areas of sensitivity. Assure the interviewer that you are able and willing to pass a complete background check. If you have a criminal record, you must disclose this. Here is an answer example: "I have a clean criminal record and am happy to comply with any background check you require of me." Here is an answer example: "No problem. I understand that it's part of the job. But I want to be up-front, I have done a full background check before, and there is a possibility you will see a charge for possession of marijuana in the check. It was several years ago, and it's no longer an issue for me because I've made significant changes in my life to pursue this career. But I don't want you to be surprised by the information. I'm happy to answer any questions you have." Here is an answer example: "I have a misdemeanor on my record from 15 years ago. I am happy to continue in the interview process and comply with your background checks should you allow for some exceptions."27. What is your patient care philosophy? It's always a great idea to research the company before your interview. You want to get to know their care philosophy so that your answer can reflect what is important to them. What is the core of your care philosophy? Keep your answer concise yet sincere. Here is an answer example: "Every day at work, I remind myself that everyone I come across has their struggles. Every person we care for has a story. I make sure to get to know my patients whenever possible. Everyone has the right to compassionate care." Here is an answer example: "I have three philosophies when it comes to my work. One for the clinic, one for me, and one for the patient. First, I work in a system, and I respect that. I follow the rules, I maintain my certifications, and I appreciate the policies and values of whatever site I work. Patient care is a privilege, and I respect the role I have in clinical care and the part other people have. Second, I want to be the best at what I do. Every day I learn something, and that's because I choose to get better.
Last, I adapt to the individual. If I'm meeting the requirements of my position, and evolving within my profession, then I am free to adjust to my patient and be the provider they need. Some patients need a lot of attention; some want less, and some need boundaries. I have trained myself to adapt my communication style, so a patient gets what they need."28. At University Hospitals Of Cleveland we take pride in our great relationships with clients, vendors, coworkers, and patients. Do you consider yourself to be a strong relationship builder? Assure the interviewer that you would treat everyone at University Hospitals Of Cleveland with great respect and a positive attitude. Discuss the ways that you would build strong and healthy relationships if hired. Here is an answer example: "I have often been complimented on my relationship building skills. I like to get to know people and ask them questions about themselves. Most people love to talk about themselves, and I find it's a great and simple way to start building rapport with others. I consider myself to be a strong relationship builder and take pride in my 'people skills'. Rest assured, I would be a great ambassador of positive relationships for University Hospitals Of Cleveland." Here is an answer example: "Some ways to build strong relationships in the workplace:
- Have strong follow-up
- Offer sincere conversation
- Get to know people on a personal level
- Be trustworthy
- Avoid gossip
- Offer mutual respect
- Be mindful of your actions
- Compliment others
- Be positive
- Be a strong listener" Here is an answer example: "I am happy to hear that University Hospitals Of Cleveland values long-term relationships. This fact is a bonus for me, and it's one of the reasons I chose to work in the medical field. I like working in an industry where genuine care is valued. Healthcare is not a place for gimmicks because health is precious and irreplaceable. In the past, I've had a lot of success by focusing on building a reputation for consistency and followup. What you describe is a good fit for me, these skills are valued by reputable vendors, and I'd like to represent a company that wants to create long-term sustainable partnerships."29. Tell me about your healthcare related education and training. Take a few minutes to walk the interviewer through your formal post-secondary education as well as any on the job training. Talk about your most positive take-away's from your post-secondary experience and be sure to tie in how that experience will help you succeed in this position. Here is an answer example: "I have a nursing degree as well as additional on the job training within clinical research. I feel that my nursing education opened up many potential industry-related avenues for me. I graduated top of my class and completed a valuable internship with 'XYZ Health Services'. All of these experiences have helped prepare me for success in this role with University Hospitals Of Cleveland." Here is an answer example: "I did my undergraduate in chemistry and medical school at St. George's University. I loved surgery, so my electives were in general surgery, trauma epidemiology, and orthopedics. I'm happy to be moving on to more responsibility as a resident. I have had some amazing mentors, and I found that I could perform with some different teaching styles."30. In the healthcare services industry there are many emotions in a day. Have your emotions ever been in the way of your productivity? The interviewer wants to know if you consider yourself to be an emotionally driven person. Talk to the interviewer about your emotions and if they have ever affected your productivity at work.
Keep in mind - almost everyone is an emotional creature to some degree, but there are other ways that you can describe yourself that have a more positive connotation. If you are passionate, you could choose to refer to yourself as:
- Warm Hearted Here is an answer example: "Everyone is emotional to a certain degree, and I would consider myself kind-hearted and open. A career in healthcare can be emotional at times; however, I choose to focus on the positives. For instance - if we are close to losing a patient, I will focus on the positive memories rather than the illness. This mindset has consistently allowed me to continue with a productive shift no matter the emotions that come my way. " Here is an answer example: "This is a great question. I think the right answer is, 'of course, but not for long'! We've all had those tough cases. A child dies, a patient yells at you, or you have to give someone a cancer diagnosis. Its professional to take a few minutes after an encounter like that and let those emotions come and go. I cope with these emotions by telling myself that it's not my story, its the patient's story. I think it's okay to be moved by someone else's experience, but I don't need to make it mine."31. At University Hospitals Of Cleveland we seek to hire individuals who display a keen interest in the healthcare arena. Would you consider yourself dedicated to a career in healthcare services? Assure the interviewer that you are dedicated to a lucrative career in the healthcare services industry. The hiring manager would like to know that this position fits into your long-term plan and that, if hired, you would stay with University Hospitals Of Cleveland as long as possible. Here is an answer example: "My entire career has been dedicated to the healthcare services field. I find it incredibly rewarding and interesting because I get to help others and every day brings new challenges! One of the reasons I applied for this role with University Hospitals Of Cleveland is because I can see a long-term fit here. I plan to work in the healthcare segment for my entire career." Here is an answer example: "I know this career can take a toll on personal life, and I understand that while it can be more-or-less sustainable, it's more than just a job for me. So far, I have dedicated my entire adult life to this career. I have shadowed numerous professionals and have worked multiple clinics. I know this is the right career for me." Here is an answer example: "This career is not just something I want to do 8-5 to get by; it's something I want to BE. I want to be someone who dedicates themselves to a craft. I chose healthcare because the learning opportunities are endless. It's constantly evolving. I find the human body is fascinating, and I think that society is only healthy when it cares for its wounded."
Author of University Hospitals Of Cleveland Answers and Questions
Ryan has over 10 years of experience interviewing candidates in the healthcare, public service, and private manufacturing/distribution industries. Ryan has a long track record of recruiting, interviewing and hiring candidates at all levels of the organizations that he has recruited for. These include entry-level workers, professional workers, physicians and executive level leaders. Ryan has created and worked with many interviewing formats in the industries that he has recruited for and has reviewed resumes and cover letter's for all of the positions he has recruited for.
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