At University Hospitals of Cleveland, we strive for excellence in seeking ways to improve patient care. Give an example of a time that you took steps to improve a process in the workplace. What was your rationale and process for doing so?
In continuously seeking opportunities to improve processes in patient care, University Hospitals of Cleveland made excellence on of its core values in this regard. To show that you aren't complacent in your work and that you are always looking to improve, your interviewer is asking this particular question. In your example, think of a time where you personally discovered the need for a change in process and talk about the steps you took to make the change. If you had to work as part of a decision making or process changing team, talk about your role in that process as well. Seal the deal on this answer by letting your interview know that great patient care will always be changing and innovating and that you are adaptable to change.
"A couple of years ago, the policies and procedures in our lab setting for techs were in need of an update due to some outdated procedures regarding outdated equipment that we were no longer using. I noticed this when I was training a new tech in our lab and we were reviewing the equipment procedures. We hadn't onboarded a new team member in a few years and it was simply an oversight by the department. I approached my supervisor about looking at revising the procedures for the department. It would've been easy to let it go, but I knew it was important for the new employee and any future employees. My supervisor tasked me and one of our Cytotechnologists with updating our equipment procedures and the project was actually quite fun. The Cytotechnologist and I each brought our areas of expertise to the project and it was a success."
Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.
Anonymous Answer
Working together with a recruiter to improve communication for her interviews, on her scheduled appointments made this process go smoother for her candidates. I was a receptionist at
the time and had direct contact with the people and had to know their names and what time they were scheduled, she could also let me know of any changes. The process works very well
for both of us.
Marcie's Feedback
Nice! So it sounds like you helped a colleague which led to improving one of her workplace processes. Can you provide more details about what type of job this was and how you came to help this person? The more details you can provide, the better!
