University Hospitals Of Cleveland Mock Interview

Practice 31 University Hospitals Of Cleveland interview questions covering clinical scenarios, patient care values, and healthcare teamwork.

Question 1 of 31

At University Hospitals of Cleveland, we strive for excellence in seeking ways to improve patient care. Give an example of a time that you took steps to improve a process in the workplace. What was your rationale and process for doing so?

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Ryan Brunner

Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.

In continuously seeking opportunities to improve processes in patient care, University Hospitals of Cleveland made excellence on of its core values in this regard. To show that you aren't complacent in your work and that you are always looking to improve, your interviewer is asking this particular question. In your example, think of a time where you personally discovered the need for a change in process and talk about the steps you took to make the change. If you had to work as part of a decision making or process changing team, talk about your role in that process as well. Seal the deal on this answer by letting your interview know that great patient care will always be changing and innovating and that you are adaptable to change.

Ryan Brunner

Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.

"A couple of years ago, the policies and procedures in our lab setting for techs were in need of an update due to some outdated procedures regarding outdated equipment that we were no longer using. I noticed this when I was training a new tech in our lab and we were reviewing the equipment procedures. We hadn't onboarded a new team member in a few years and it was simply an oversight by the department. I approached my supervisor about looking at revising the procedures for the department. It would've been easy to let it go, but I knew it was important for the new employee and any future employees. My supervisor tasked me and one of our Cytotechnologists with updating our equipment procedures and the project was actually quite fun. The Cytotechnologist and I each brought our areas of expertise to the project and it was a success."

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Working together with a recruiter to improve communication for her interviews, on her scheduled appointments made this process go smoother for her candidates. I was a receptionist at
the time and had direct contact with the people and had to know their names and what time they were scheduled, she could also let me know of any changes. The process works very well
for both of us.

Marcie's Feedback

Nice! So it sounds like you helped a colleague which led to improving one of her workplace processes. Can you provide more details about what type of job this was and how you came to help this person? The more details you can provide, the better!

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31University Hospitals Of Cleveland Interview Questions & Answers

1.At University Hospitals of Cleveland, we strive for excellence in seeking ways to improve patient care. Give an example of a time that you took steps to improve a process in the workplace. What was your rationale and process for doing so?

2.At University Hospitals Of Cleveland we seek to hire individuals who display a keen interest in the healthcare arena. Would you consider yourself dedicated to a career in healthcare services?

3.In the healthcare services industry there are many emotions in a day. Have your emotions ever been in the way of your productivity?

4.Tell me about your healthcare related education and training.

5.At University Hospitals Of Cleveland we take pride in our great relationships with clients, vendors, coworkers, and patients. Do you consider yourself to be a strong relationship builder?

6.What is your patient care philosophy?

7.In order to work for University Hospitals Of Cleveland, you must be able to pass a full criminal background check. Do you consent to a full background check?

8.Healthcare service companies require strong organizational skills and attention to detail. How do you ensure that your work is properly organized, and highly accurate?

9.Talk about a time you had to go to extra lengths to accommodate a patient. Why did you feel compelled to do so?

10.It is often said that a career in healthcare is a 'thankless job'. How can we keep you motivated and engaged, even on the days when you feel your work goes unnoticed?

11.Have you ever been involved in ordering medical supplies, maintaining inventory, or other types of health care related administrative duties?

12.What experience do you have providing education or training to fellow colleagues, students or to your patients?

13.University Hospitals Of Cleveland seeks to hire those with strong problem solving skills. When were you able to successfully resolve a problem in the workplace?

14.When have you shown a willingness to learn a new method or new approach to solving a problem?

15.How would you describe your personality?

16.University Hospitals Of Cleveland has a diverse workforce. When have you worked amongst a diverse group of people?

17.Do you prefer to work in a team based position or individually?

18.University Hospitals holds diversity as one of our core values. How do you approach handling diversity in people, thought, experiences and perspective in your work?

19.Tell me about yourself.

20.What part of your healthcare career brings you the most stress?

21.If you could expand your knowledge and expertise in any healthcare service area, which would you choose?

22.If University Hospitals Of Cleveland hired you today, what would you accomplish first?

23.Think about a difficult boss, professor or coworker. What made him or her difficult? How did you successfully interact with this person?

24.With the ongoing changes in the healthcare services industry, how do you keep your knowledge current?

25.What type of work environment do you dislike working in?

26.In your opinion, what makes you a great problem solver?

27.Talk about a work situation where you had to put yourself in someone else's shoes to truly understand how they were feeling in a situation. Why was this necessary to provide a great outcome?

28.What is your greatest weakness?

29.Talk about the best team that were a part of in the workplace. What made the team great and what was your role on the team?

30.Do you think it is possible to be a good team member, yet disagree with the leader?

31.University Hospitals Of Cleveland was initially looking for someone with 5 years' experience in a similar role. Considering you have just 2 years' experience, would you be willing to accept this position at a lower salary?