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Medical Manager Interview Questions

To help you prepare for your Medical Manager interview, here are 30 interview questions and answer examples.

Medical Manager was written by and updated on December 11th, 2018. Learn more here.

Question 1 of 30

How do you approach dealing with an angry patient, and why?

How to Answer

Knowing how you will handle a difficult situation will tell the interviewer if you have the right attitude for this job. Being a medical manager means you have to deal with people from very different backgrounds and with varying personalities. Give the interviewer an example of how you would handle an angry patient.

Written by Darby Faubion on December 11th, 2018

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30 Medical Manager Interview Questions & Answers

  • 1. How do you approach dealing with an angry patient, and why?

      How to Answer

      Knowing how you will handle a difficult situation will tell the interviewer if you have the right attitude for this job. Being a medical manager means you have to deal with people from very different backgrounds and with varying personalities. Give the interviewer an example of how you would handle an angry patient.

      Written by Darby Faubion on December 11th, 2018

      Entry Level

      "I think it is important to try and find out what has made the patient mad. If it is something such as not being called as quickly as he had expected, a simple explanation regarding what caused the delay may help calm him."

      Written by Darby Faubion on December 11th, 2018

      1st Answer Example

      "I believe acting calmly and speaking rationally is a great way to calm someone who is angry and I try to be the voice of reason without making someone feel that I am belittling them."

      Written by Darby Faubion on December 11th, 2018

      Experienced

      "There are a couple of different approaches and safety is, of course, the most important thing to consider. A patient who is angry could become combative which could result in injury to him, to my staff, or to other patients. I feel the best approach is to ask what has made the patient upset and try to resolve the underlying cause, if at all possible."

      Written by Darby Faubion on December 11th, 2018

  • 2. How important is it for a medical manager to be a patient person?

      How to Answer

      Interaction with staff and patients requires good communication skills. Part of practicing good communication is the ability to be patient with others. Working as a medical manager can be a very satisfying job, but it requires a lot of work and patience. The interviewer wants to know that you are comfortable with your ability to be patient and offer guidance/support when needed.

      Written by Darby Faubion on December 11th, 2018

      Entry Level

      "Being patient is very important for a medical manager. Some staff we work with require only simple assistance. Others require more detailed assistance until they learn how to do their assignments independently. We have to know how to identify staff who require a little extra time and try to accommodate that."

      Written by Darby Faubion

      1st Answer Example

      "I believe that being patient is a very important characteristic for any person to possess, especially those who want to be in a supervisory position. We often have very hectic schedules and work with staff and patients who have diverse personalities and needs. Being able to focus on the needs of others while performing our job can be very demanding. However, patience is a must."

      Written by Darby Faubion on December 11th, 2018

      Experienced

      "The old saying 'patience is a virtue' is especially true when dealing with a group of staff or patients. There are often times when we have to calm agitated physicians or patients or help a staff member who feels overwhelmed. Losing your cool or being impatient is not an effective way to communicate and calm someone. Patience is definitely a must for a medical manager."

      Written by Darby Faubion

  • 3. What are some examples of ways that you like to promote building strong relationships within your staff?

      How to Answer

      As a medical manager, one of your goals should be to foster a good working environment and promote strong team building and relationships between your staff members. Working within a group that is full of conflict or that is always striving against one another is not an environment conducive to promoting good patient care. The interviewer wants to know that you value strong relationships and that you are capable of initiating team building within your team.

      Written by Darby Faubion on December 11th, 2018

      Entry Level

      "I learned from a previous employer that strong relationships between team members are very important when it comes to working together and providing exceptional patient care. I like to give staff a chance to rotate to different areas of the office so that they have an opportunity to work with more than one staff member and get to know them. It really is a great way for employees to learn about one another."

      Written by Darby Faubion

      1st Answer Example

      "I believe in the importance of having a strong team of people with common goals in mind. I like to plan lunches once a month with my staff, whether it is a potluck or having a catered lunch so that the employees can have a little time to relax and enjoy one another's company. This may seem like a simple gesture, but when the stresses of work seem to be overwhelming, even a short lunch with those who have things in common with you can make a world of difference."

      Written by Darby Faubion on December 11th, 2018

      Experienced

      "One thing I truly value is the importance of strong relationships within a team. I like to encourage my staff to get to know one another as more than just the person at the desk next to them. I enjoy planning events that show my appreciation to the staff, such as quarterly dinners or a special lunch that gives the staff an opportunity to unwind a bit and enjoy one another's company. I have found that this 'down time' is often just what many of them need to help them get to know one another and build stronger relationships. When a team has good relationships, it is evident to those who come to us for care."

      Written by Darby Faubion

  • 4. Do you anticipate any significant changes in your life within the next 2-3 years that may prevent you from continuing employment here, if you are offered a position here?

      How to Answer

      Knowing what goals you have and any changes you anticipate in your life will give the interviewer an opportunity to evaluate two things: 1. what positions are available that won't disrupt your plans and, 2. are you interested in having a long-term relationship within the company? Either way, being upfront and honest is always appreciated.

      Written by Darby Faubion on December 11th, 2018

      Entry Level

      "My goal is to find a position that will allow me to work long term. I do not anticipate any significant changes that would affect that. I have family that lives nearby and close ties to the community."

      Written by Darby Faubion

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  • 5. If you had a staff member whose employment had to be terminated, how would you handle the situation?

      How to Answer

      Anyone working in a supervisory/management position knows that one of the dreaded parts of that job is having to terminate employment. The interviewer wants to know that you are comfortable performing the difficult parts of management.

      Written by Darby Faubion on December 11th, 2018

      Entry Level

      "Being new to management, I have not yet had to terminate anyone's employment contract. I have to say, it is the one thing I do not look forward to. Nevertheless, when the time comes that I must, I believe I will be fair and as sympathetic as the situation allows."

      Written by Darby Faubion

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  • 6. How do you keep up with changes in trends related to medical management?

      How to Answer

      Medicine is a continuously changing field where new technology and processes are developed and introduced on a regular basis. Those that remain stagnant in their knowledge fall behind very quickly. For this question, the interviewer is looking for you to have a passion for continuous learning in your field. Talk about any continuing education you have pursued or any other efforts you make to stay ahead in your field.

      Written by Darby Faubion on December 11th, 2018

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  • 7. What do you enjoy most about being a medical manager?

      How to Answer

      Whatever your reason for becoming a medical manager, there are probably things that you like best about the profession and things you would change if you could. This is an opportunity for you to show the interviewer your passion for the career you've chosen.

      Written by Darby Faubion on December 11th, 2018

      Entry Level

      "Being a medical manager gives me the chance to be involved with patient care but with a view separate from the clinical side. I get to interact with patients and staff and have a part in making sure needs are met, but also get to interact with outside vendors, such as pharmaceutical representatives and others who come to market at our facilities."

      Written by Darby Faubion

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  • 8. Do you participate in any outreach or volunteer work?

      How to Answer

      Although being a community volunteer is not a requirement for employment, willingness to give of your time and resources to others without compensation shows the interviewer that you have a sincere desire to serve others. If you have volunteered, share a positive experience you had as a volunteer. If you have not volunteered, it is not necessary to embellish your answer. Stating that you have not volunteered previously is not going to disqualify you from employment.

      Written by Darby Faubion on December 11th, 2018

      Entry Level

      "I have volunteered at MedCamps for kids a few summers. I do think community involvement is important."

      Written by Darby Faubion

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  • 9. What makes you think you are a good fit for the medical office manager position here?

      How to Answer

      This is a chance for you to 'sell yourself' to the interviewer. Share what you think sets
      You apart from other medical managers who may be applying. Remember, be positive.
      Make sure to mention some of your personal qualities, such as compassion, rather than
      Only your hard skills.

      Written by Darby Faubion on December 11th, 2018

      Entry Level

      "I am passionate about being a supervisor and doing all I can to make a difference in the lives of those I am involved with. I am a hard worker and believe in teamwork. I believe I could be an asset to the team you already have here."

      Written by Darby Faubion

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  • 10. What are some things you would like for people to notice about your personality?

      How to Answer

      Personality and character are closely related. For instance, someone with an honest character or good work ethic will tend to be more open about his or her beliefs as well as personal and professional expectations. The interviewer is looking for cues as to what character you may bring to the table, so to speak. It is important to remember, body language speaks volume and eye contact is a big indicator of your self-esteem, and your self-esteem is reflected outwardly in your personality. Be confident when you answer and make eye contact with the interviewer.

      Written by Darby Faubion on December 11th, 2018

      Entry Level

      "I would like for people to feel that I am genuine and easy to get along with. Life can be stressful, but we don't have to dwell on difficult things. I want people to see that, no matter what may be going on whether at home or work, I have a positive attitude and a good work ethic."

      Written by Darby Faubion

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  • 11. Has there ever been a time that you had a disagreement with a coworker? If so, how was it resolved?

      How to Answer

      Any time you work with someone else, there is a chance of having a disagreement about something at one time or another. The interviewer knows this. It's human nature for people to have their own opinions. What is important to the interviewer in this question is whether or not you are willing to compromise and work through difficult situations with your co-workers. Being unwilling to compromise or find alternative solutions to a dispute can affect everyone on the team, even if it is indirectly. Sharing a personal experience is OK, but do not embellish it to 'be the hero.'

      Written by Darby Faubion on December 11th, 2018

      Entry Level

      "I am usually a very soft-spoken person and strive to be the 'peacekeeper.' I can't recall any specific incident of a disagreement. I would like to think if a disagreement should arise that I would be able to handle it professionally and resolve the issue without any long-term consequences."

      Written by Darby Faubion

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  • 12. How do you go about handling an employee evaluation that requires you to give negative feedback?

      How to Answer

      Receiving negative feedback is often disheartening, but it does not have to be an experience that leaves an employee feeling devalued. Being able to discuss difficult subjects with your staff and make a plan to help remedy the situation shows great leadership skills.

      Written by Darby Faubion on December 11th, 2018

      Entry Level

      "I once received what I felt was negative feedback on an evaluation. I have always tried to remember the way I felt and what I took away from the evaluation. With that in mind, I always like to speak with encouragement, so that the employee doesn't feel insecure. Having a negative feedback does not always mean that an employee is not a good employee. It just means that there is room for improvement. Recognizing that we all have room for improvement is helpful when trying to help an employee improve."

      Written by Darby Faubion

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  • 13. Being a medical office manager requires great attention to detail and often multi-tasking. How do you keep yourself from becoming overwhelmed?

      How to Answer

      Managing the care of several staff and patients requires the ability to multi-task and ensure all details are checked and double-checked. In a medical manager interview, discuss your understanding of the importance of maintaining detailed patient records and employee files, including documentation of employee continuing education.

      Written by Darby Faubion on December 11th, 2018

      Entry Level

      "I have learned to recognize the things that may cause me to feel overwhelmed and try to address them before a situation gets out of hand. For example, I always like to make sure that I have reviewed all the documents that are presented to me by the end of the business day. I also like to follow up to make sure that all physician orders were signed for the previous day so that they can be entered into the computer and that each department has a list of assignments that need to be completed for the following day. This keeps things from piling up and leaving me to feel overwhelmed later on."

      Written by Darby Faubion

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  • 14. How would you respond to a physician who is being rude to the office staff who are your subordinates?

      How to Answer

      Being able to work well together is crucial in a medical office. As a medical office manager, the office staff are your immediate subordinates. However, the physician who is the medical director is the highest supervisory position within a clinic. When issues arise between office staff and the medical doctor, the medical office manager often acts as the go-between. The interviewer wants to know that you feel comfortable handling these types of situations and that you can do so with confidence and professionalism.

      Written by Darby Faubion on December 11th, 2018

      Entry Level

      "I believe understanding that personalities vary between individuals is important. As a medical manager, I want to try to get to know the people I work with so that I can learn how to approach individuals. If I were told that a physician is being rude to someone on my staff, knowing his personality and how to approach him will be beneficial. I would ask to talk to him and discuss the issue. After talking with the physician, I would talk with my staff and try to act as a mediator to help resolve the tension."

      Written by Darby Faubion

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  • 15. If one of the employees that you supervise came to you and stated that she is experiencing 'burn out,' what would your response be?

      How to Answer

      Unfortunately, burn out is something that healthcare workers often experience. As a medical manager, you will likely be the one that employees come to when they feel overwhelmed. The interviewer wants to know that you are capable of talking with and encouraging employees and are comfortable with offering the necessary resources to help relieve any anxiety the employee may be experiencing.

      Written by Darby Faubion on December 11th, 2018

      Entry Level

      "When I was in college, I had a mentor who was very encouraging. She told me if I didn't remember anything else she told me, that I should always remember to take care of myself. I have grown to understand what she meant and I try to share that advice with everyone on my staff. When someone tells me that they feel 'burned out,' I try to find out if they have had any time for themselves, or when their last day off was. If staffing allows, I like to offer the employee a little time off, and remind them if we are bogged down physically and emotionally, it is easy to become overwhelmed and experience feeling burned out."

      Written by Darby Faubion on December 11th, 2018

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  • 16. Why did you choose a career as a medical office manager?

      How to Answer

      Interviewers almost always ask what made a candidate choose a particular career. One important thing to remember is, do not mention money. Although you have likely chosen a career that you feel you can support your family with, the interviewer is looking for an answer that points more to the caring side of you.

      For instance: "I have always wanted to work in the medical field, but really wasn't sure if the clinical side of the industry was something for me. As I began to research different types of careers, being a medical office manager really seemed to fit the goals I had. I get to be a part of a medical team and build relationships with patients and medical staff, but I don't have to work the clinical side of medications and treatments."

      Written by Darby Faubion on December 11th, 2018

      Entry Level

      "I have always been very computer savvy. I also loved the idea of being involved in healthcare. I get the best of both worlds being a medical office manager."

      Written by Darby Faubion on December 11th, 2018

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  • 17. If your medical office is facing an external disaster, what will you reaction to the situation be?

      How to Answer

      An external disaster is any disaster outside of the medical facility that could potentially cause issues within the facility. For instance, a tornado or other weather-related event, an accident that may cause an influx of patients, or a threat of terrorism. As a medical manager, it is important to be prepared for possible disasters and have an action plan in place that has been rehearsed with employees. The interviewer wants to know that you are capable of making judgment calls in stressful situations.

      Written by Darby Faubion on December 11th, 2018

      Entry Level

      "Taking the time to educate staff on emergency plans before an event occurs is crucial. The medical manager or front office staff are usually the first to be notified of a disaster, especially an external disaster. Knowing this, I like to make sure that front office personnel and staff are aware of emergency preparedness protocol. If I am notified of an external emergency, I alert the staff of what is going on and take appropriate measures to move patients, if needed, to the designated areas in the emergency protocol."

      Written by Darby Faubion on December 11th, 2018

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  • 18. If a patient without an appointment comes to the office with a possible emergency situation, but demands to see a physician in the clinic, what would your response be?

      How to Answer

      Medical office managers often have to handle situations with patients who are not being told what they want to hear. For instance, medical offices and emergency rooms specialize in different things. If a patient with a true emergency comes into a medical office, it is protocol to send that patient to the nearest emergency room, if time allows him to arrive and be treated. Being able to handle the stress of the situation and prevent an escalation in a patient's response is a responsibility often differed to the medical office manager.

      Written by Darby Faubion on December 11th, 2018

      Entry Level

      "If a patient comes into the office without an appointment, it is customary to explain that he will have to be 'worked into' the schedule. If the situation is emergent, such as signs of a heart attack or stroke, EMS is notified and the patient is transferred to the nearest emergency department where they are equipped to care for these types of situations. Of course, my job, along with that of the nurse, is to explain that the reason for transfer is to make sure the patient gets immediate crucial care."

      Written by Darby Faubion on December 11th, 2018

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  • 19. What is one of your weaknesses and what do you do to help address/resolve it?

      How to Answer

      This is probably one of the most dreaded questions in a job interview. Answering this question requires self-evaluation and honesty. Remember, whatever weakness you decide to share, make sure it is not a key characteristic needed to perform your job as a medical office manager.

      Written by Darby Faubion on December 11th, 2018

      Entry Level

      "I know you may not think this about someone who has chosen a career as a medical office manager, but one of my weaknesses is that I often get nervous around people I don't know. I know we all do that to a certain degree, but for me, it became something that I was very aware of. I now try to attend social activities where I know there are going to be opportunities to meet new people so that I can overcome social anxiety."

      Written by Darby Faubion on December 11th, 2018

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  • 20. In the event that two employees have a disagreement that they are unable to resolve, how would you handle trying to ease the conflict?

      How to Answer

      One of the responsibilities of a medical office manager is conflict resolution. In order to resolve conflicts, you must be open-minded and have excellent communication skills. The interviewer wants to know that you can be fair, but professional.

      Written by Darby Faubion on December 11th, 2018

      Entry Level

      "If I had employees who had a disagreement between them, I would take the time to talk with the employees, find out what happened, and ask each what would make them feel better about the situation. After talking to each of them, I would then decide if the situation warrants a meeting with them together or if I can offer a resolution to them individually. The important thing for me to remember and for me to stress to them is that patient care is our goal and that conflict among employees cannot be tolerated as it could affect patient care."

      Written by Darby Faubion on December 11th, 2018

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  • 21. Tell me about a time you had to deal with significant changes in your workplace. How did you manage those changes?

      How to Answer

      In any healthcare setting, change is inevitable. Technology, processes, leadership, laws, and organizations change on a regular basis and with change at a high level comes changes in work processes. For this question, it is important to stress how you are open to change when it makes the end results better for not only the patient but for those who work with you. As a medical office manager, you should be able to recognize changes that are needed and be prepared to address them with employees and provide any training necessary. Talk about a specific change you had to endure in the workplace and express how you embraced the change.

      Written by Darby Faubion on December 11th, 2018

      Entry Level

      "During my years in college, I worked at a large grocery store as a cashier. After working there for one year, the company purchased a new touchscreen register system that replaced the old system I was familiar with. Knowing how much more efficiently and accurately I would be able to work when the changes came, I was happy when the announcement was made to our team of cashiers. Of course, others were not as happy as they'd have to learn a new system. For me, knowing how much the new system would help our work process made it easy to embrace the change. Moving forward, I fully understand how the healthcare world needs to embrace change on a regular basis and you'll find that I'm a person that can help lead change management among my peers."

      Written by Darby Faubion on December 11th, 2018

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  • 22. How would your subordinates describe you?

      How to Answer

      Having a good working relationship with peers and coworkers is important in any industry. Knowing how to communicate with those who have a position that is subordinate to you is a crucial skill for a medical office manager. The interviewer is looking for cues from you that you are capable of establishing a good working relationship with those for whom you have charge.

      Written by Darby Faubion on December 11th, 2018

      Entry Level

      "I am new to the role of the medical office manager and I do not have a whole wealth of experience in a supervisory position. However, the experience I do have, I think would show that I am easy to get along with and always willing to help make the burden of work lighter for others as much as possible."

      Written by Darby Faubion on December 11th, 2018

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  • 23. Being a medical office manager can be very stressful. What are some things that you do to promote a healthy balance between work and your personal life?

      How to Answer

      Being able to balance your hectic work schedule with your personal responsibilities and goals is often difficult. Psychologists today say that having a healthy work/life balance is crucial to help prevent becoming too stressed which could result in physical complications. The interviewer wants to know that you identify with the need for having a healthy life balance.

      Written by Darby Faubion on December 11th, 2018

      Entry Level

      "I really enjoy being outdoors. Anything that has to do with bicycling or hiking is something I could do every day. When I'm off work, I like to spend some time each week in the outdoors. It's good exercise, which helps reduce stress and anxiety and helps promote good heart health, as well."

      Written by Darby Faubion on December 11th, 2018

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  • 24. What is a common misconception that people have about a medical office manager?

      How to Answer

      Not everyone has a clear understanding of what medical office managers do. They may understand a medical term, such as cardio refers to the heart, or know that a family physician can see any age range of patient, but they don't always understand the role of the medical manager and how your job helps a clinic or medical office run efficiently. This is an opportunity for you to share what you think of your profession.

      Written by Darby Faubion on December 11th, 2018

      Entry Level

      "I think there are a number of misconceptions about medical office personnel, in general. One of the most common misconceptions is that we sit in an office behind a desk all day and have no involvement or understanding of patient care. Medical office managers are actually much more involved in the day to day running of a medical office than people realize. Our job is to manage several employees, medical charts, and billing. It is much more than 'sitting behind a desk' all day. Caring is at our heart."

      Written by Darby Faubion on December 11th, 2018

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  • 25. If you had an employee who was accused of sharing a patient's personal information without consent, how would you handle that situation?

      How to Answer

      Patient privacy is protected by federal laws. As a medical office manager, it is your responsibility to understand privacy guidelines and to make sure that the employees who work with you are trained regarding those policies. Further, it is your responsibility to be able to handle situations with regard to complaints from patients. The interviewer wants to know that you are able to address situations professionally while also making the patient feel that his/her concerns are being addressed.

      Written by Darby Faubion on December 11th, 2018

      Entry Level

      "I always like to hear all of the facts before making a judgment call. If one of my employees is accused of sharing information without consent, I would first get the details of the complaint and talk with the patient. I will then talk with the employee to find out his side of the story. It's difficult to make a decision with only one side of a story. After evaluating information from both sides, I will make a decision on what action should be taken from there."

      Written by Darby Faubion on December 11th, 2018

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  • 26. What characteristics do you look for in candidates when you are hiring for a position?

      How to Answer

      There is more than one reason for asking this question. First, the interviewer wants to know what qualities you think are important to possess when working in the healthcare industry. Second, and most importantly, your answer will tell the interviewer if you hold yourself to the same standard as you do others. If you want to see certain characteristics in your subordinates, you should be able to tell the interviewer with confidence that you possess those traits, as well. This question is one that interviewers often use to distinguish sincerity on the part of the candidate.

      Written by Darby Faubion on December 11th, 2018

      Entry Level

      "Confidence is one thing I think is important. It's hard to believe in someone who doesn't believe in themselves. I believe if a patient is comfortable with a provider's ability to perform it will make following a plan of care easier."

      Written by Darby Faubion on December 11th, 2018

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  • 27. What experience do you have working with subordinates from diverse background?

      How to Answer

      Some people are intimidated when faced with learning new cultures and beliefs, but as a medical office manager, you will likely have subordinates from different backgrounds. It is crucial for you to be willing to accept diversity while performing your job responsibly. The interviewer wants to know that you are open to being supportive of those from diverse backgrounds and that you will be able to be a leader by example for others working with you.

      Written by Darby Faubion on December 11th, 2018

      Entry Level

      "I was afforded the opportunity to meet people from different cultures, religions, and professional backgrounds throughout college It gave me an eye-opening experience of how many wonderful people there are!"

      Written by Darby Faubion on December 11th, 2018

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  • 28. Medical office managers are often the go-between for patients and providers. How would you handle an angry patient who refuses to speak to anyone but the physician regarding a complaint?

      How to Answer

      Having to diffuse tense situations in a medical office usually begins with the medical office manager. The interviewer wants to know that you are prepared to take an administrative role in resolving unexpected issues that may arise. Share how you would address an angry patient. Remember to be firm, but compassionate.

      Written by Darby Faubion on December 11th, 2018

      Entry Level

      "If a patient were demanding to see a physician, I would first invite her into my office or an unoccupied room for privacy. I will tell her I would like to help her resolve the situation and ask her to share her concerns. If the patient shares what is wrong and it is within my power to resolve the issue, I will do so. If the issue is something that needs to be addressed by the physician or if she refuses to speak to me, I will ask the physician when he can take some time to see the patient and help resolve the issue. Good customer service should be a priority for everyone in healthcare."

      Written by Darby Faubion on December 11th, 2018

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  • 29. In your opinion, what are some of the biggest problems in healthcare today?

      How to Answer

      Working as a medical manager gives you a close look at some of the frustrations associated with healthcare. Your opinion is valuable and the interviewer is giving you a chance to voice it. No matter what your answer, remember to be respectful.

      Written by Darby Faubion on December 11th, 2018

      Entry Level

      "One of the biggest problems, in my opinion, is that physicians don't always get to spend as much time with patients as we like. This means a lot when we are trying to help build a solid relationship with people who are looking for a family doctor."

      Written by Darby Faubion on December 11th, 2018

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  • 30. How would you handle a situation when a person who is not on a release of information requests medical information about his/her spouse?

      How to Answer

      Confidentiality is crucial to stay within federal guidelines of a patient's right to privacy. As a medical manager, you will be responsible for making sure proper documentation is presented for patients to review. Some of those documents include HIPAA acknowledgments and release of information forms. While you may designate other office staff to give those documents to patients and check for signatures, it is still your job, as the manager, to make sure protocol is followed. Further, when instances arise such as those posed in this question, being able to rely upon proper documentation will help you to address the situation appropriately and with legal backing.

      Written by Darby Faubion on December 11th, 2018

      User-Submitted Answer

      "I would check the patient's records to see if he/she has authorized to release information to the spouse. If authorized, I would release them, if not I will politely tell them that I cannot."

      Written by an Anonymous User

      Chad Wilson

      Our Professional Interview Coach
      Chad Wilson Reviewed the Above Answer

      Great answer! The process you have outlined will ensure the patient's confidentiality and right to privacy are maintained. To strengthen your response, discuss how you would deal with any resistance from the person when you inform them you are unable to release any medical information about his/her spouse.

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