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Medical Manager

30 Interview Questions & Answers

1.
How do you approach dealing with an angry patient, and why?
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Knowing how you will handle a difficult situation will tell the interviewer if you have the right attitude for this job. Being a medical manager means you have to deal with people from very different backgrounds and with varying personalities. Give the interviewer an example of how you would handle an angry patient.

1.
How do you approach dealing with an angry patient, and why?
Knowing how you will handle a difficult situation will tell the interviewer if you have the right attitude for this job. Being a medical manager means you have to deal with people from very different backgrounds and with varying personalities. Give the interviewer an example of how you would handle an angry patient.

Darby's Answer #1
"I believe acting calmly and speaking rationally is a great way to calm someone who is angry and I try to be the voice of reason without making someone feel that I am belittling them."
Darby's Answer #2
"I think it is important to try and find out what has made the patient mad. If it is something such as not being called as quickly as he had expected, a simple explanation regarding what caused the delay may help calm him."
2.
How important is it for a medical manager to be a patient person?
Interaction with staff and patients requires good communication skills. Part of practicing good communication is the ability to be patient with others. Working as a medical manager can be a very satisfying job, but it requires a lot of work and patience. The interviewer wants to know that you are comfortable with your ability to be patient and offer guidance/support when needed.

Darby's Answer #1
"I believe that being patient is a very important characteristic for any person to possess, especially those who want to be in a supervisory position. We often have very hectic schedules and work with staff and patients who have diverse personalities and needs. Being able to focus on the needs of others while performing our job can be very demanding. However, patience is a must."
Darby's Answer #2
"Being patient is very important for a medical manager. Some staff we work with require only simple assistance. Others require more detailed assistance until they learn how to do their assignments independently. We have to know how to identify staff who require a little extra time and try to accommodate that."
3.
What are some examples of ways that you like to promote building strong relationships within your staff?
As a medical manager, one of your goals should be to foster a good working environment and promote strong team building and relationships between your staff members. Working within a group that is full of conflict or that is always striving against one another is not an environment conducive to promoting good patient care. The interviewer wants to know that you value strong relationships and that you are capable of initiating team building within your team.

Darby's Answer #1
"I believe in the importance of having a strong team of people with common goals in mind. I like to plan lunches once a month with my staff, whether it is a potluck or having a catered lunch so that the employees can have a little time to relax and enjoy one another's company. This may seem like a simple gesture, but when the stresses of work seem to be overwhelming, even a short lunch with those who have things in common with you can make a world of difference."
Darby's Answer #2
"I learned from a previous employer that strong relationships between team members are very important when it comes to working together and providing exceptional patient care. I like to give staff a chance to rotate to different areas of the office so that they have an opportunity to work with more than one staff member and get to know them. It really is a great way for employees to learn about one another."
4.
Do you anticipate any significant changes in your life within the next 2-3 years that may prevent you from continuing employment here, if you are offered a position here?
Knowing what goals you have and any changes you anticipate in your life will give the interviewer an opportunity to evaluate two things: 1. what positions are available that won't disrupt your plans and, 2. are you interested in having a long-term relationship within the company? Either way, being upfront and honest is always appreciated.

Darby's Answer #1
"I recently became engaged. Although we have not set a date yet, we have agreed to wait twelve months before the marriage. My fiance' just passed the Bar exam here and has been offered an opportunity to join an existing law firm. Presently, our plans are to stay where we are and build a career, not just work a job. Also, we do not plan on having children for at least two years after our marriage. We both feel that being able to become established in our careers and save for our future would be the responsible thing to do before starting a family."
Darby's Answer #2
"My goal is to find a position that will allow me to work long term. I do not anticipate any significant changes that would affect that. I have family that lives nearby and close ties to the community."
5.
If you had a staff member whose employment had to be terminated, how would you handle the situation?
Anyone working in a supervisory/management position knows that one of the dreaded parts of that job is having to terminate employment. The interviewer wants to know that you are comfortable performing the difficult parts of management.

Darby's Answer #1
"Terminating employment is one of the dreaded parts of being a manager, but sometimes it just has to be done. Whenever I am faced with having to terminate employment, I like to look at the whole situation, what led up to this point, and make sure I have documentation ready before calling an employee in. I like to talk to the employee and go through the reasons a decision was made for termination, give the employee an opportunity to ask questions/give feedback, and have all appropriate paperwork signed."
Darby's Answer #2
"Being new to management, I have not yet had to terminate anyone's employment contract. I have to say, it is the one thing I do not look forward to. Nevertheless, when the time comes that I must, I believe I will be fair and as sympathetic as the situation allows."
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