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Providence Health & Services Interview
Questions

30 Questions and Answers by Rachelle Enns

Updated August 21st, 2018 | Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Job Interviews     Companies     Wellness     Healthcare    
Question 1 of 30
How do you manage your time, even on the busiest days?
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How to Answer
The interviewer would like to know more about the types of tools you use to stay on task and meet deadlines. Discuss how you prioritize when everything demands your attention at once. Think about the ways you manage your projects and daily tasks.
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Answer Examples
1.
How do you manage your time, even on the busiest days?
The interviewer would like to know more about the types of tools you use to stay on task and meet deadlines. Discuss how you prioritize when everything demands your attention at once. Think about the ways you manage your projects and daily tasks.

Rachelle's Answer #1
"I manage my time by exercising the idea of 'time-blocking.' This method means that I won't incessantly check my email; instead, I will allow myself to return emails in 30-minute time blocks, four times per day. Setting calendar alerts and personal deadlines for myself has also helped a lot."
Rachelle's Answer #2
"Very carefully! I prioritize deadlines and work that needs to be done then work backward from there. When necessary, I utilize my resources and team to pitch in and contribute."
2.
When are your leadership skills the most effective?
When you have a great relationship with the individuals you are leading, your leadership skills will be the most effective. Show the interviewer that you recognize a great relationship starts with clear communication, trust, and honesty. Tell the interviewer that you spend time genuinely getting to know your team.

For instance, perhaps you like to understand what activities they have going on both inside and outside of work, their kids' names, or if they have any pets. Building a relationship with your team will ensure that you can frequently and genuinely ask them how they are doing. The more comfortable they are, the better chance they will come to you for help in the workplace when they need it.

Rachelle's Answer #1
"My leadership skills are the most effective when my relationship with the employee isn't just a surface connection. I want to have true knowledge of their life and a good understanding of their career goals. When my employees know that I can help them to achieve their goals, they are more likely to be an engaged part of the team."
Rachelle's Answer #2
"I feel that my leadership skills are directly related to the happiness and engagement of my team. I spend a lot of time making sure that my team of staff are happy, confident, and invested in their jobs."
3.
At Providence, we seek to hire individuals who value education. Walk me through your related post-secondary education. Where did you struggle the most? Which courses were your favorite?
Talk to the interviewer about your post-secondary education. Discuss your high points and the more challenging points.

Rachelle's Answer #1
"I graduated with a Bachelor of Science in Nursing from Felician College in 2009. While attending University, I feel that my most challenging course was Statistics for Life Sciences. I completed this course with a B grade. My best course was in Mental Health Studies. I found it to be fascinating and graduated top of my class in that course."
Rachelle's Answer #2
"I recently graduated with my degree in Clinical Medical Assisting. There were many challenges along the way; however, I would say that my overall experience was incredibly positive. If I had to choose my biggest struggle, I would say that Anatomy and Physiology were the most in-depth. With that said, I did receive very high grades in those courses. My favorite subject of study, overall, was Pharmacology."
4.
At Providence, we seek to hire healthcare professionals who have a passion for our industry. If you could increase public awareness on any healthcare related issue, which would you choose?
According to Wikipedia, Providence Health & Services is a not-for-profit Catholic health care system operating multiple hospitals. The health system includes 27 hospitals, more than 35 non-acute facilities and numerous other health, supportive housing and educational services. Talk to the interviewer about the areas of healthcare that bring passion to you. Is there a particular issue that you would carry more public awareness to if you could? Try to relate your answer to a specialty related to Providence, if possible."

Rachelle's Answer #1
"

For example: "
Rachelle's Answer #2
"This is a very tough question as there are so many underfunded, and worthy, healthcare issues. I am going to go with one of my biggest areas of interest and research. If I could increase public awareness on any healthcare related issue, I would choose pancreatic cancer. Yes, cancer does receive a lot of awareness; however, pancreatic cancer does not. This year, over 53,000 people in the USA will be diagnosed with pancreatic cancer nearly 80% will die from the disease - both men and women."
5.
Do you consider yourself a patient person? How do you increase your patience level in challenging situations?
The interviewer would like to know if you consider yourself a patient individual. Impatience can cause a lot of stress and anxiety in coworkers, so it is essential that you can showcase your ability to remain patient and professional in workplace situations.

Patience is indeed a virtue but can be challenging to maintain when it seems that situations continue to push your buttons. Show the interviewer that you possess the ability to keep your cool in challenging conditions.

Rachelle's Answer #1
"I do consider myself a patient person. I would rate myself an eight /10 for patience because I certainly have room to grow, but I do have a very long fuse. If I need a boost of patience in a challenging situation, I will take a step away, count to 10 and then return to the situation. I recently read a book, 'The Power of Patience' by M.J. Ryan which also gave me some excellent new methods for coping with stress."
Rachelle's Answer #2
"I was once working with a group that could not quite get along, and it tested my patience a bit because it prevented us from staying on track and focusing on the goals. I went above and beyond in helping the group get along by scheduling lunches as a team and helping to mediate situations that needed it."
6.
What do you feel we do best here at Providence Health & Services?
The interviewer would like to feel confident that you are engaged in the interview process. Display that you have researched Providence before your interview and getting to know what they do best. Talk about your research and findings.

Rachelle's Answer #1
"I have researched Providence Health & Services quite extensively, and through my research, I feel that your specialty is compassionate care and transitional care. This area is where your patient feedback is mostly positive, which was great to read!"
Rachelle's Answer #2
"As your website and advertisements say, you are the best in the area for hospice and home care, as well as transitional care for the elderly. I could not agree more that compassion is the number one area we should be great when it comes to the healthcare industry."
7.
In your opinion, what has been the greatest advancement in healthcare this year? How do you stay up to date on new trends and breakthroughs in the healthcare industry?
Display to the interviewer that you are interested in the new advances in healthcare. Be prepared to defend your answer.

Rachelle's Answer #1
"I follow a few medical journals such as the New England Journal of Medicine and The Lancet. I read a fascinating article a short time ago discussing the advancements in artificial retinae and other solutions for the blind. It's incredible to me how far these solutions have come."
Rachelle's Answer #2
"I believe that Patient-Centric R&D and Direct to Patient Clinical Research is the next big thing for the healthcare industry. I stay up to date on new trends through a variety of Google alerts, and some popular medical journals such as JAMA (Journal of American Medical Association). I love to learn new trends and tips, so if you'd like to share with me your favorites, I would love to hear about those!"
8.
How do you determine priorities when you have multiple projects due?
When you feel torn between multiple projects or tasks, how do you decide which one needs your attention the most? Assure the interviewer that you can be diligent when it comes to assessing your priorities.

Rachelle's Answer #1
"I will determine which project requires my attention by the number of hours we are behind and then the project size. I am comfortable delegating tasks when needed, but I am also aware that these times will require an additional commitment of hours from me. Never have I under delivered on a deadline."
Rachelle's Answer #2
"Assuming that the projects have different stakeholders, I interview each to determine the value of increased productivity, morale or revenue, decreased costs, and the overall impact."
9.
What makes you a great problem solver?
Employers want to know that you have a methodical approach to problem-solving. Consider the skills and qualities that help you successfully face problems. Perhaps you have a keen eye for detail. Maybe you can see opportunity when others can only focus on the issue. Share your strengths as a problem solver, and your ability to come up with innovative solutions.

Rachelle's Answer #1
"I am a great problem solver because I do not allow stress to cloud my judgment and mute my creativity. I am a keen observer with a great memory which allows me to recall unique solutions or ideas."
Rachelle's Answer #2
"I believe I am a great problem solver because I am sure to gather as many facts as possible, I look at the problem and its potential solutions from multiple angles, and I am not afraid to make a creative decision, that might seem off the beaten path."
10.
How do you handle communicating bad news to a fellow worker or subordinate?
One of the toughest parts of communication can be delivering bad news to people that you work with and for whom you care. Whether it is providing a less than positive work review or terminating someone, giving bad news is not an easy task. Assure the interviewer that you can handle this type of duty in a transparent, concise, and professional manner.

Rachelle's Answer #1
"I certainly do not enjoy communicating bad news to a co-worker, but I do have experience in doing so. When this type of task is required of me, I make sure to practice empathy. Truth is always key, so I will be honest and clear when communicating the news. For instance, if I am to terminate someone's employment, I will not sugar coat the reasons why. It's best they know so that they can learn from the experience."
Rachelle's Answer #2
"I am very to-the-point when it comes to my communication skills. Good or bad news, there is always a way to improve the situation and create something good from it. After delivering bad news, I will work with my coworker to find a viable solution."
11.
Who has inspired you in your life and why?
Providence is committed to "nurture the spiritual, emotional and physical well-being of one another and those we serve. Through our healing presence, we accompany those who suffer." They have clearly shared their inspiration with you now - what is yours? Your life's inspiration can come from a book, a mentor, your family, a celebrity, author - literally anyone! Talk to the interviewer about who has inspired your life and why.

Rachelle's Answer #1
"nurture the spiritual, emotional and physical well-being of one another and those we serve. Through our healing presence, we accompany those who suffer."
Rachelle's Answer #2
"The previous physician that I worked under was a huge inspiration to me. Her passion for patient health and her career successes were motivating and put the fire in me to climb the ladder in my career."
12.
In the healthcare industry, problems arise frequently. When a major problem arises, what is your first reaction?
The interviewer wants to know if your reactions to problems reflect maturity and professionalism. How you react will significantly determine how you fit with their existing team.

Perhaps your computer crashes, and you realize you may have just lost all of your hard work. Or maybe you are limited on time and have a deadline rapidly approaching. Demonstrate to the interviewer that you take a very methodical approach to problem-solving, rather than reacting impulsively when a problem occurs.

Rachelle's Answer #1
"When a major problem arises, my first instinct is to take a step back and absorb what just happened. I then go into "
Rachelle's Answer #2
"I have taught myself to become much calmer with my first reactions when problems arise. Now, I will step back and review my options for solving the problem rather than allow myself to become frustrated."
13.
Rate your communication skills from 1-10 with proper examples backing your given rating.
On a scale of 1-10, how skilled are you in communication? Why did you choose that particular rating for yourself?

Rachelle's Answer #1
"I rate my communication skills as a 9/10 as I will, on occasion, have times when I am not as clear as I would like to be. My supervisor and co-workers will attest to my clear and concise communication skills. Because I am an open leader, my team will let me know if I need to clarify anything."
Rachelle's Answer #2
"I will rate myself an 8.5 because I consider myself a strong communicator. It is the foundation of all success in business. I am always striving to be a better communicator, so I leave the rest of the scale as an aspirational measure."
14.
Do you think it is possible to be a good team member, yet disagree with the leader?
The interviewer wants to know that you can be diplomatic in the workplace, even when you may not agree with your leader.

Show the interviewer that it is possible for you to be a good team member, yet disagree with the leader from time to time. Explain that you believe everyone is entitled to their own professional opinion, yet capable of maintaining respect for each other at the same time.
Show that even if you disagree with the final decision they make, you support the direction the team is heading.

Rachelle's Answer #1
"I think that it is possible to be a great team member, even when disagreeing with the leader. It's all in how you maintain respect for each other despite the difference in opinion."
Rachelle's Answer #2
"Yes, I think it is possible! What makes a great team member is not that they agree with everything but the level of respect and positive thought that goes into the person's communication style. It's okay to disagree you have to communicate your thoughts professionally."
15.
What do you think might be the greatest challenges faced in this job? How will you overcome these challenges?
Even though it may seem like a dream job, the interviewer wants to know that you have realistic expectations of the role and that you will not be blindsided if problems or challenges present themselves. Keep your answer simple. It is okay to ask for clarification on the position if you do not fully understand what challenges are in store for you.

Rachelle's Answer #1
"I think the greatest challenges in this role will be to learn the proper operation of the equipment. Another challenge will be the physical aspect of the position as I will be required to stand and walk around most of the day. I will be sure to pay keen attention to training and ask questions along the way. In regards to the physical component - I will get used to the additional activity after just a couple of days, I'm sure."
Rachelle's Answer #2
"I think the added responsibility of running one of the highest volume departments in the hospital will be an adjustment, but it's a welcome challenge. I am looking forward to tackling it head on and growing through the challenges, because I know on the other side of those challenges, of that responsibility, are the biggest opportunities."
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30 Providence Health & Services Interview Questions
Win your next job by practicing from our question bank. We have thousands of questions and answers created by interview experts.
Interview Questions
  1. How do you manage your time, even on the busiest days?
  2. When are your leadership skills the most effective?
  3. At Providence, we seek to hire individuals who value education. Walk me through your related post-secondary education. Where did you struggle the most? Which courses were your favorite?
  4. At Providence, we seek to hire healthcare professionals who have a passion for our industry. If you could increase public awareness on any healthcare related issue, which would you choose?
  5. Do you consider yourself a patient person? How do you increase your patience level in challenging situations?
  6. What do you feel we do best here at Providence Health & Services?
  7. In your opinion, what has been the greatest advancement in healthcare this year? How do you stay up to date on new trends and breakthroughs in the healthcare industry?
  8. How do you determine priorities when you have multiple projects due?
  9. What makes you a great problem solver?
  10. How do you handle communicating bad news to a fellow worker or subordinate?
  11. Who has inspired you in your life and why?
  12. In the healthcare industry, problems arise frequently. When a major problem arises, what is your first reaction?
  13. Rate your communication skills from 1-10 with proper examples backing your given rating.
  14. Do you think it is possible to be a good team member, yet disagree with the leader?
  15. What do you think might be the greatest challenges faced in this job? How will you overcome these challenges?
  16. What are your salary expectations?
  17. How would your co-workers describe your attention to detail?
  18. Do you think honesty is always the best policy?
  19. If you were not able to be in the healthcare profession, what other careers do you see yourself doing?
  20. What is your personal mission statement?
  21. What is your greatest weakness?
  22. When have you been asked to perform a function or complete a task in which you had little or no experience in doing?
  23. Tell me about your greatest work related accomplishment.
  24. What do you know about the workplace culture at Providence? What is your ideal workplace environment?
  25. Working in healthcare is a very demanding career path. What keeps you motivated on the hardest days?
  26. In your opinion, what is the most important quality you can possess as a healthcare professional?
  27. What type of career growth would you like to see with Providence Health & Services? How can we help you to advance?
  28. There are many options for employment in the healthcare field. Why do you want to work for Providence?
  29. At Providence Health & Services we see a lot of candidate interest for positions such as this. Why are you the best candidate for us?
  30. At Providence Health & Services we seek to hire individuals dedicated to their professional development. If you could improve your knowledge on any healthcare related topic, which would you choose?
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