"(Situation & Task) Earlier in my career, when I joined Company ABC as a Store Manager, I delegated tasks at random. I noticed that the team members were not enthusiastic, and I had a couple of individuals who unexpectedly quit. (Action) I was confused, and I went to my mentor to discuss the situation. My mentor highlighted that I was making a mistake in thinking that everyone on my team had the skill-set to complete any task. I took a deeper look and noticed that some employees would procrastinate on certain tasks. I asked them why they were procrastinating, and they told me it was because the tasks seemed overwhelming, or they did not understand how to begin. After a bit of time and some learning, I began to delegate based on personality type, interest, and skill-set. (Result) This approach proved to be much more effective. I had less turnover, and morale in our store was at an all-time high. As a result, our store hit record sales, which was an exciting ripple effect. I learned a lot from my mentor and my team members, and I follow this delegation style to this day."
