What ideas could you bring to TD Bank to grow revenue in this branch?

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If hired as the next Branch Manager at TD Bank, one item that you will be continually tasked with and evaluated on is your ability to grow revenue at the branch. "Using strong interpersonal skills and business acumen, TD's retail employees constantly seek to understand our customers' needs and expectations, so they can exceed them, while selling/cross-selling and referring TD Products to new and existing customers."

This question gives you the chance to cite your revenue-growing skills and how you will apply them to the banking industry. One of TD Bank's shared commitments is, "Innovate with purpose; simplify the way we work." John Thomas, TD Bank's Global Head of Innovation, takes this commitment further, "A big part of innovation is the process of innovation. I prefer innovations that start with customer problems or challenges." Before your interview, reflect on the creative ways you helped drive increased revenue in your previous positions.

"While I believe traditional marketing techniques are key to creating new business and revenue, an outside-the-box approach can be vital. Here at TD Bank, I would prioritize training for frontline staff like Tellers in advanced sales skills to upsell customers in their regular conversations with them. Customers of TD Bank typically see the frontline workers the most, and Tellers are most likely to steer your customers towards revenue-generating products."

"Over the past five years, I've become more entrenched in data analytics in my current role to help drive revenue. I think the banking industry can use data analytics to predict customer trends. With the rapidly changing service combinations that banks put out, data analytics could be key in helping predict customer preferences; that data could be used to put out the most preferred packages for future customers."