TD Bank Mock Interview
Practice 35 TD Bank interview questions covering customer service, financial products, and branch operations.
Question 16 of 35
If a customer came to you with a very odd request that you couldn't answer or solve, what would you do?
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Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
If hired for this role at TD Bank, you will have the opportunity to interact with a wide variety of customers. Given that variety, you can expect many unique and often odd requests. "No two days are ever the same, because no two customers are the same. Acting as the face of the Bank, it's a big responsibility, but one that our people embrace." Whether a customer is looking to transfer money to another country or some other odd request, your interview hopes you can think on your feet and not get flustered in any situation you may face on the job. As you answer the question, stay focused on the professional and resourceful approach that you would take with customers when put in this situation, and don't hesitate to talk about any similar experiences you've handled in the past on the job.
Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
"If I were faced with any question I didn't know the answer to, I would explain that I would need to bring in another teammate to help solve the issue and do so quickly. While I always try to be a subject matter expert in any job I do, working with external customers can always bring new things. If I could use any resources like a company intranet page or other documentation to help solve the issue myself, I wouldn't hesitate to do that."
Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
"First, I would make sure that I fully understood the situation by asking more questions of the customer and would do so in a very polite and professional manner. I would then explain my next course of action. If I had to approach my manager about the issue or consult any documentation or other resources, I would do so immediately and show the customer where they could wait in the lobby. Then, I would work diligently to find an answer and handle the customer respectfully and efficiently."
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