Working with some of the largest medical centers in the world all the way down to small community hospitals and clinics puts the staff at Stryker in contact with many different personalities from the physicians, administrators, and frontline care staff they call on. If you are being considered for a direct customer-facing role there, your interviewer will want to get the sense that you can handle any difficult situation with a customer with ease. This is a great time to reflect upon any time you successfully navigated an irate customer situation in the past. Some things that would be good to discuss here are your ability to stay calm, ensure you listen to the customer with an open ear, and then act swiftly to make the situation better. If you can, try to focus your answer on the specific duties of the job you are interviewing for and what capacity you will be working alongside customers of Stryker.