What are your thoughts on AI-driven chatbots?
Here are some statements on AI from IBM's website that offer glimpses of their position regarding this subject:
"The AI capabilities that impress us today will soon be exceeded by greater, more disruptive advances to come. Possibilities that we are only beginning to imagine will become commonplace, and new technologies will lead to entirely new types of work. But to fully realize its potential and to be prepared for those future technologies, AI must be built on a foundation of trust and transparency. Taking ethical shortcuts in AI may lead to profits in the short term, but this approach is laden with risk. IBM believes that there are five fundamental properties of trustworthy AI: explainability, fairness, robustness, transparency, and privacy.
IBM adheres to three fundamental principles in its development of AI:
1. The purpose of AI is to augment human intelligence. At IBM, we believe AI should make all of us better at our jobs. We believe AI should augment, not replace, human decision-making.
2. Data and insights belong to their creator. IBM clients' data is their data, and their insights are their insights. We believe government data policies should be fair and equitable and prioritize openness.
3. Technology must be transparent and explainable. Companies must be clear about who trains their AI systems, what data was used in training, and, most important, what went into their algorithms' recommendations."
"Reviews are mixed, aren't they? In my opinion, any service that allows a client quick access to answers is a positive thing. Have you noticed a shift in your client relationships since implementing this solution?"
"I like the idea of AI chatbots as they support solutions. However, they can't be fully trusted, especially with their hallucinations."
"I think we are in something of an Oppenheimer moment. I don't think it will bring about the end of the world. But it is a tool with a wide variety of implications, and if placed in the wrong hands, it could be weaponized. So I agree with IBM's position. That it must be used responsibly and under clear guidelines."
Whenever you are asked your opinion on an industry-related topic, you should be honest but diplomatic. You also want to explore the company's stance on the subject. Whether you agree with their perspective or not, approach the subject with an open mind and avoid being divisive.
