Capita plc Mock Interview

Practice 35 Capita plc interview questions covering BPO operations, client service delivery, and transformation projects.

Question 1 of 35

At Capita plc we have detailed procedures in place for client technical support. What would you do if those procedures did not appear to be working?

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Amy Hagan

Amy Hagan is an HR Executive turned HR Consultant. She has 20+ years of experience in human resources, including HR Specialist for the US Department of Defense.

The interviewer would like to understand how you handle high-pressure situations and unexpected difficulties in the workplace. Discuss the steps you would take if this situation happened to you.

Amy Hagan

Amy Hagan is an HR Executive turned HR Consultant. She has 20+ years of experience in human resources, including HR Specialist for the US Department of Defense.

"It is important to always have procedures in place, but I understand that sometimes those procedures do not encompass all client needs. If I came across a situation like this, I would rely on my knowledge and experience to troubleshoot and find a solution. If I did not have the answer, I would then ask for help from my supervisor or a colleague. It is important to stay calm in situations like these, so the client remains confident in our capabilities. I would never tell a client that I didn't have an answer. 'I will find out' is always the best answer."

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35Capita plc Interview Questions & Answers

Situational

1.At Capita plc we have detailed procedures in place for client technical support. What would you do if those procedures did not appear to be working?

Discovery

2.At Capita plc we seek to hire those with a passion for the IT industry. How do you stay up to date on industry changes and current events?

Situational

3.We put a great deal of pride in our customer service at Capita plc. How will you contribute to our high customer service standards?

Discovery

4.Capita plc seeks to hire those with above average communication skills. Describe your communication style to me.

Discovery

5.Our industry is a competitive one. Why do you specifically want to work for Capita plc?

Discovery

6.Walk me through your post-secondary education and how it will help you in your career with Capita plc.

Discovery

7.At Capita plc we deal with sensitive and confidential client information. Are you willing to complete a full background check?

Discovery

8.At Capita plc we believe in continued education of our employees. If you could take a course or workshop on any topic, what would you choose?

Operational

9.What are your thoughts on web-based, click to chat support solutions?

Behavioral

10.At Capita, we deliver innovative solutions and simplify the connections between business and customers and government and customers. Tell us about a time where you made an innovative change to a process that helped a client or a customer.

Technical

11.Tell me about your experience in the field of IT services.

Discovery

12.Would you be willing to work over 40 hours a week?

Discovery

13.What part of this career brings you the most stress?

Behavioral

14.Give me an example of a time when you had to be extra diligent in order to meet a deadline.

Discovery

15.What are your salary expectations?

Management

16.How do you make tough decisions knowing they will affect your entire team?

Discovery

17.Tell me something about yourself that I wouldn't know from reading your resume.

Discovery

18.What characteristics or events have contributed towards your success as a leader?

Management

19.How do you evaluate success among your team members?

Discovery

20.Describe to me your ideal employer.

Discovery

21.Have you ever broken a confidentiality agreement?

Technical

22.We are asking for 8 years of industry experience and you have just 5. Why do you think you are qualified for this position?

Discovery

23.Do you always double check or proofread your work?

Behavioral

24.Tell us about a time when you had to change a major component of your project due to new information being discovered. What did you do?

Discovery

25.When you suffer a setback, how does that emotionally affect you and your work?

Discovery

26.How would your most recent manager describe you?

Behavioral

27.Tell us about a time when you had to work with a diverse group of people that did not all have the same view on work projects.

Behavioral

28.Tell me about a time when you had a disagreement with a co-worker. What did you do and what was the outcome?

Discovery

29.What type of manager brings out the best in you?

Leadership

30.Have you progressed in your career as you have expected?

Discovery

31.Why is this job with Capita plc right for you, at this time in your career?

Leadership

32.What decisions did you routinely make in your last position?

Discovery

33.If you were hired today, what would you accomplish first?

Discovery

34.At Capita plc we are purpose-driven. What specific Capita plc purpose attracted you to apply to us?

Customer Service

35.At Capita plc we work with both the public and private sector. Please tell us about your experience with both sectors. What are the primary differences between the sectors and how do you change your work style based on the client you are working with?