IBM Mock Interview

Master 35 IBM interview questions covering technical depth, business transformation, and cultural fit.

WRITTEN BY KEVIN DOWNEY

QUESTION 3 OF 35

How would you describe customer service standard?

Kevin Downey

Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.

What You Need to Know

IBM seeks to hire those with a passion for their approach to the industry. Before your interview, research IBM's values, goals, and environment. Take note of recurring keywords. "What our values are: Dedication to every client's success. Innovation that matters, for our company and for the world. Trust and personal responsibility in all relationships." Examine how your customer service standards and experiences would complement theirs, and speak their language with confidence.

Kimberly Hallman

Kimberly Hallman

Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.

General 1

"Your customers have a strong voice, and I noticed a consistent theme in your online reviews and presence. The theme was that you offer friendly, fast, and easy-to-understand service. I plan to contribute to this by learning my role quickly and continuing to be an approachable and helpful point of contact for the customers who need us."

Kimberly Hallman

Kimberly Hallman

Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.

General 2

"I will contribute to your high customer service standards by offering a listening ear and ensuring I fully understand your products and services. The more I know, the more I can offer your client base."

Kevin Downey

Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.

Entry Level

"I would describe my standard of customer service as the highest quality. I treat my customers as part of the tribe. When a customer is dedicated to the company where you serve as a dedicated employee, then their goals are your own. So the relationships I build with every customer are built on this principle and trust."

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35 IBM Interview Questions & Answers

Jump to any question in the set.

01 What would you do if the detailed procedures in place for client technical support did not appear to be working? PROBLEM SOLVING 02 How do you stay up to date on industry changes and current events? EDUCATION 03 How would you describe customer service standard? CUSTOMER SERVICE 04 How would you describe your communication skills? COMMUNICATION 05 Why do you specifically want to work for IBM? CAREER GOALS 06 Walk me through your education. EDUCATION 07 Are you willing to complete a full background check? DIRECT 08 If you could take a course or workshop on any topic, what would you choose? EDUCATION 09 What are your thoughts on AI-driven chatbots? DISCOVERY 10 What questions do you have for me? ASK THE INTERVIEWER 11 Tell me about your IT field service experience. EXPERIENCE 12 Would you be willing to work over 40 hours a week? ADAPTABILITY 13 What part of this career brings you the most stress? STRESS 14 Give me an example of a time when you had to be extra diligent in order to meet a deadline. DILIGENCE 15 What are your salary expectations? SALARY 16 How do you make tough decisions knowing they may affect your entire team? PROBLEM SOLVING 17 Tell me something about yourself that I wouldn't know from reading your resume. BEHAVIORAL 18 What characteristics or events have contributed towards your success as a leader? LEADERSHIP 19 How do you evaluate success among your team members? EXPERIENCE 20 Describe your ideal employer. JOB SATISFACTION 21 Have you ever broken a confidentiality agreement? DIRECT 22 We are asking for eight years of industry experience and you have just five. Why do you think you are qualified for this position? COMPETENCY 23 Do you always double-check or proofread your work? DILIGENCE 24 When have you had to change a major component of your project due to new information being presented? PROBLEM SOLVING 25 How do setbacks emotionally affect you and your work? EQ 26 How would your most recent manager describe you? DISCOVERY 27 When have you worked amongst a diverse group of people? DIVERSITY 28 Would you say you are a better verbal or written communicator? COMMUNICATION 29 What type of manager brings out the best in you? BEHAVIORAL 30 Has your career progressed as you have expected? CAREER GOALS 31 Why is this job with IBM right for you at this time in your career? CAREER GOALS 32 What decisions did you routinely make in your last position? EXPERIENCE 33 If you were hired today, what would you accomplish first? BEHAVIORAL 34 What are your strengths and weaknesses? EQ 35 Tell me about yourself. ACCOMPLISHMENT

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