IBM Mock Interview
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Question 3 of 35
How would you describe customer service standard?
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Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
IBM seeks to hire those with a passion for their approach to the industry. Before your interview, research IBM's values, goals, and environment. Take note of recurring keywords. "What our values are: Dedication to every client's success. Innovation that matters, for our company and for the world. Trust and personal responsibility in all relationships." Examine how your customer service standards and experiences would complement theirs, and speak their language with confidence.
Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
"Your customers have a strong voice, and I noticed a consistent theme in your online reviews and presence. The theme was that you offer friendly, fast, and easy-to-understand service. I plan to contribute to this by learning my role quickly and continuing to be an approachable and helpful point of contact for the customers who need us."
Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
"I will contribute to your high customer service standards by offering a listening ear and ensuring I fully understand your products and services. The more I know, the more I can offer your client base."
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
"I would describe my standard of customer service as the highest quality. I treat my customers as part of the tribe. When a customer is dedicated to the company where you serve as a dedicated employee, then their goals are your own. So the relationships I build with every customer are built on this principle and trust."
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