35 Sykes Enterprises Interview Questions & Answers
Below is a list of our Sykes Enterprises interview questions. Click on any interview question to view our answer advice and answer examples. You may view 5 answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.
Table of Contents
- 1. Adaptability Questions
- 2. Ask The Interviewer Questions
- 3. Behavioral Questions
- 4. Career Goals Questions
- 5. Communication Questions
- 6. Compatibility Questions
- 7. Customer Service Questions
- 8. Diligence Questions
- 9. Diversity And Inclusion Questions
- 10. Experience Questions
- 11. Honesty Questions
- 12. Leadership Questions
- 13. Management Questions
- 14. Problem Solving Questions
- 15. Salary Questions
- 16. Stress Questions
Adaptability
1. At Sykes Enterprises, we have detailed procedures in place for client technical support. What would you do if those procedures did not appear to be working?
What You Need to Know
The interviewer would like to understand how you handle high-pressure situations and unexpected difficulties in the workplace. How you answer will inform them of your problem-solving experience, resourcefulness, and capacity for outside-of-the-box thinking. Discuss the steps you would take if this situation happened, relating any applicable scenarios where you've dealt with this in the past.
Written by Kevin Downey on September 15th, 2022
1st Answer Example
"It is important to have procedures, but I understand those procedures do not encompass all client needs. If I came across a situation like this, I would rely on my knowledge and experience to troubleshoot and find a solution. If I did not have the answer, I would ask for help from my supervisor or a colleague. It is important to stay calm in situations like these, so the client remains confident in our capabilities. I would never tell a client that I didn't have an answer. 'I will find out' is always the best answer."
Written by Kevin Downey on September 15th, 2022
2nd Answer Example
"I do not mind going slightly off script if needed. There are sometimes extenuating circumstances where the process does not necessarily work. I will gain permission from my employer if it's a bigger concern than usual since I still want to follow the procedure as much as possible."
Adaptability
2. Describe a time you had to modify your approach to a project due to the presentation of new information.
What You Need to Know
Being able to swivel the focus of your project is a necessary skill for success in most careers. This question aims to assess your skill level regarding your flexibility and how easily you can adapt and shift gears. Your success in doing so will speak to your emotional intelligence and ability to think quickly on your feet. Conversely, an inability to adapt can result in task paralysis and a loss of productivity. Talk to the interviewer about a time when a significant change occurred on a project. Share how you handled the implementation of the new information.
Written by Kevin Downey on September 15th, 2022
1st Answer Example
"I had a large project last month that was nearly complete when the client called to say that the dimensions provided were incorrect. Because of this, our team had to redo the entire proposal. It took us an additional four days of work, but, in the end, the client was delighted with our work, and it resulted in new opportunities with them."
Written by Kevin Downey on September 15th, 2022
2nd Answer Example
"Last year, we saw new federal regulations that affected 80% of our ongoing projects. We had to adjust our plans quickly; however, we were able to deliver a timely product that met federal regulations."
Written by Kevin Downey on September 15th, 2022
Ask The Interviewer
3. Can I answer any questions about Sykes Enterprises for you?
What You Need to Know
This question aims to reveal your ambition and to what extent you've prepared for this interview. Review the company website and other online resources to ensure your questions showcase your preparation. As you learn more, more questions will form. Write them down. Don't ask any questions you could have answered for yourself. The last thing an interviewer wants to hear is a list of questions you could have answered by simply watching a video on their company site!
Written by Kevin Downey on September 15th, 2022
Answer Example
"Thank you for asking; I have a few questions. What is your top priority when it comes to filling this role? Also, what types of career growth opportunities would follow this position? And lastly, do you have internal candidates also interviewing for this position?"
Written by Kevin Downey on September 15th, 2022
Behavioral
4. Tell me something about yourself that I wouldn't know from reading your resume.
What You Need to Know
There is a lot of information on your resume and cover letter, which got you this interview. Now the interviewer would like to get to know you apart from what is on your resume. Before the interview, compose a capsule bio - a description of your life relevant to the position, typically about 200 words. Include only information they couldn't have gleaned from your resume and cover letter. Include information such as where you were born, a blurb about your parents and upbringing, educational and professional achievements (not already listed on your resume-you don't want to come across as redundant), and why you are here today. Rehearse it, ensuring you come across as relaxed, interesting, and relatable. Try to keep it as professionally related as possible. When it gets personal, it should factor into your inspiration for your career path or anything that attests to your work ethic. Your answer should be unique to set you up as a memorable candidate!
Written by Kevin Downey on September 15th, 2022
1st Answer Example
"I am an avid marathon runner and have traveled to 10 countries in the last eight years to compete in various races. I am a competitive individual and enjoy keeping fit."
Written by Kevin Downey on September 15th, 2022
2nd Answer Example
"I am bilingual in Spanish and have some proficiency in French and Italian, too. I also am a huge Harry Potter fan and could practically quote each book to you."
Written by Kevin Downey on September 15th, 2022
Behavioral
5. How would your most recent manager describe you?
What You Need to Know
Many who've had this question posed to them wonder if they've already conversed with their previous employer. Therefore, this question often tests how well you cope with stress in real time. If this question makes a candidate nervous, it raises questions about how truthful their presentation has been.
When you answer this question, draw from your last performance review and offer something positive they've said about you. When considering offering a growth opportunity they've identified in a previous performance review, choose something that also serves as a strength, such as being too much of a perfectionist or being too hard on yourself when you slip up. Advertise your merits and try to remain consistent in your answers and how you present and perceive yourself.
Written by Kevin Downey on September 15th, 2022
1st Answer Example
"In my recent performance reviews and discussions, my manager described me as a hard worker and a motivated and consistent employee. I always strive to exceed expectations when I can. My current manager is happy to speak on my behalf as a positive reference."
Written by Kevin Downey on September 15th, 2022
2nd Answer Example
"My last manager and I had a close relationship. She appreciated my efforts regarding working overtime and taking my work home when required. I believe she would describe me as unique, reliable, and energetic."
Written by Kevin Downey on September 15th, 2022
Career Goals
6. If you were hired today, what would you aim to accomplish first?
What You Need to Know
When you start a new position, it is essential to exhibit strong interpersonal and communication skills and earn the trust of your new teams and clientele. It is wise to spend the first 90 days building relationships, asking questions, and learning how to do the job their way and why they do things the way they do. Without having that valuable information, it will be impossible to make an impact. It's perfectly natural to want to make an impact and to prove your worth. However, it's more important to build an effective strategy first by mapping out your approach to entering a new work environment and introducing yourself and your work style to your new teams. This approach will advertise that you keep your eye on the big picture and are in it for the long game versus short-term goals.
Written by Kevin Downey on September 15th, 2022
1st Answer Example
"When we spoke earlier about sales targets in this position, you mentioned that most new sales professionals hit their KPIs after 120 days. If hired today, my goal would be to exceed my KPIs after the first 90 days. I plan to make a positive impact very quickly."
Written by Kevin Downey on September 15th, 2022
2nd Answer Example
"If hired today, I would start by analyzing all quantifiable data from the last month, quarter, and year to identify any bottlenecks or shortfalls and set a plan to correct them."
Written by Kevin Downey on September 15th, 2022
Career Goals
7. Has your career progressed as expected?
What You Need to Know
Career progression can be a touchy subject, especially if you feel your career hasn't progressed according to plan. But career paths are rarely a straight line. Focusing on one area of professional growth may open doors to you that you weren't aware otherwise existed. So one's career often involves twists, turns, and detours, which is seldom a bad thing. However, that all depends on the attitude in which you present it. Talk to the interviewer about your career journey, what you've accomplished, where you are going, and your intentions for the future.
Written by Kevin Downey on September 15th, 2022
1st Answer Example
"Overall, my career has progressed slower than I would have liked. I have held a couple of positions that didn't offer the growth and learning I was expecting; however, I have bounced back nicely. I feel this particular position would take my career exactly where it should be."
Written by Kevin Downey on September 15th, 2022
2nd Answer Example
"I have been very intentional with my career moves and progression and am happy with the path my career has taken me."
Written by Kevin Downey on September 15th, 2022
Career Goals
8. Why is this job with Sykes Enterprises right for you at this point in your career?
What You Need to Know
Two key phrases on Sykes Enterprises' careers page are "Be More: Skilled, Involved, And Inspired" and "Aim Higher. Reach Farther. Dream Bigger."
Discuss with the interviewer why you are looking to make a career change now and how this particular role fits in where you are looking to take your career next, according to the goals you've set for yourself in your career plan. Provide a thoughtful and professional response, drawing upon your research on Sykes Enterprises. How you answer this question could inform them of your ambition, where you aim to take your career, and why you want to work for them above any job anywhere.
Written by Kevin Downey on September 15th, 2022
1st Answer Example
"I have been passively seeking a new position for quite some time and haven't jumped on anything yet because I want to make sure it's the right fit. I feel this job is right for me, at this point in my career, because it offers an opportunity to utilize my recent education in IT while allowing me to advance in my management skills."
Written by Kevin Downey on September 15th, 2022
2nd Answer Example
"This job is right for me at this point in my career because I am prepared and ready to take on a management position. Your company would nurture my desire for growth and prepare me with the appropriate training."
Written by Kevin Downey on September 15th, 2022
Career Goals
9. At Sykes Enterprises, we support our employees’ pursuit of continued education. If you could take a course or workshop on any topic, what would you choose?
What You Need to Know
Working for a company that emphasizes the importance of continued education can be an opportunity to align your career goals with what they offer. If you have plans concerning where you would like to expand your knowledge and direct your career, align those pursuits with the career growth possibilities Sykes Enterprises presents. Be prepared to discuss this with the interviewer in detail, and feel free to ask questions you couldn't answer on your own. If you have no intentions of continuing your formal education, that's fine, as long as you volunteer your carefully planned career goals and how Sykes Enterprises can help you get there.
Written by Kevin Downey on September 15th, 2022
1st Answer Example
"I love that Sykes Enterprises emphasizes continued education. That is one of the qualities I was looking for in my next opportunity. If I could take a course or workshop on any topic, I would focus on IT Management. My goal is to grow into a management level position, and a course in IT Management would be a great stepping stone to get there."
Written by Kevin Downey on September 15th, 2022
2nd Answer Example
"That is very exciting news to hear. I also value continued education. If I could continue my education in any area, I would do a deeper dive into IT Security and IT Security Management."
Written by Kevin Downey on September 15th, 2022
Career Goals
10. Describe your ideal employer.
What You Need to Know
This question is another opportunity to showcase the depths to which you've explored this as a viable career option. Deliver your elevator pitch to advertise what you have to offer them in return and how they would benefit from bringing you onboard over another candidate. Be specific and maintain a positive tone through optimism and long-term professional growth.
Written by Kevin Downey on September 15th, 2022
Pro Tip
Here are some other ways you could describe a great employer. A great employer will:
- Pause to have fun now and then but also know when to be serious
- Treat everyone fairly, and equally
- Offer rewards for great work
- Offer a continually challenging environment
- Offer flexibility and understands that personal situations come up from time to time
- Encourage a collaborative workplace
Written by Kevin Downey on September 15th, 2022
Answer Example
"My ideal employer brings charisma and passion to their work. I work best with organizations with a penchant for learning and promoting their employees based on performance."
Written by Kevin Downey on September 15th, 2022
Career Goals
11. How would you rank your desire to work for Sykes Enterprises over our competitors?
What You Need to Know
The interviewer wants to know that you have a primary interest in working for Sykes Enterprises over their competitors, and they might follow up with questions regarding why. Thoroughly explore their culture and what distinguishes them from their competitors. This requires researching their competitors as well. Perform equal research on yourself, identifying tangible ways your experience, career goals, and values align with what they offer. As they state on their careers page, "Helping is at the core of our business model. Makes sense that it'd be at the core of our people, too. The soul of our company--and its core focus--is service to others on behalf of others. A spirit of service is woven into the fabric of our culture, but this attitude and mindset extends far beyond our desks."
You should enter the interview prepared to discuss why they stand out as your top choice for employment. Talk about what you feel Sykes Enterprises is doing right and how their values and opportunities align with your career goals and employment needs.
Written by Kevin Downey on September 15th, 2022
1st Answer Example
"I understand that Sykes Enterprises has some strong competitors, but when I was researching new employment opportunities, your company always seemed to have the most positive message. I also know a couple of people who have worked with Sykes Enterprises, and they had only great things to say about your compensation, culture, and growth opportunities."
Written by Kevin Downey on September 15th, 2022
2nd Answer Example
"I feel Sykes Enterprises would nurture my desire for growth and prepare me with the appropriate training to support that growth."
Written by Kevin Downey on September 15th, 2022
Communication
12. How would you describe your communication style and skills?
What You Need to Know
The interviewer wants to know if your communication style will fit in the culture they have worked on creating at Sykes Enterprises. Everyone has their own style of communication; feel free to share yours. However, place more emphasis on your communication skill level rather than your style, especially if you are versatile and able to adapt your communication style to others, especially where others are less skilled and less adaptable. Key points to touch on are your non-defensive communication skills, active listening, and your ability to mirror, validate, and empathize.
Written by Kevin Downey on September 15th, 2022
Pro Tip
Here are some additional words to describe your communication style:
- Energetic
- Lively
- Articulate
- Eloquent
- Informal
- Formal
- Succinct
Written by Kevin Downey on September 15th, 2022
Answer Example
"I have been a client of Sykes Enterprises in the past and can truly say that positive communication with your clients makes you the most popular choice in the area. I am confident that my communication skills will work well here because I focus on simple solutions, easy-to-understand language, and a friendly tone."
Written by Kevin Downey on September 15th, 2022
Communication
13. Would you say you are a better verbal or written communicator?
What You Need to Know
It's okay to have a personal preference regarding your communication style, but the heart of this question is to help the interviewer how adept a communicator you are in all forms. Effective writing skills are integral to inter-department communication, from emails to record keeping, just as clear verbal communication is integral to the functions of your teams and customer relations.
When answering questions on communication, how clearly you communicate your answer is as important as the answer you volunteer. Avoid stutters, long pauses, and any heavy use of speech crutches, such as, "Like," "um," "you know," "so on and so forth," "and," "well," "but," "so," "ah," "er," "literally," "actually," and "basically."
Written by Kevin Downey on September 15th, 2022
1st Answer Example
"I prefer verbal communication because a lot can be misread with written communication due to lack of tone, fluctuation, expression, and body language. I will always choose a face-to-face conversation whenever possible."
Written by Kevin Downey on September 15th, 2022
2nd Answer Example
"I like to leverage both methods of communications when dealing in business. Sometimes, situations call for verbal communication, and other times, written. As a rule of thumb, I tend to practice verbal communication with written follow-up. Utilizing multiple methods creates repetition and therefore change."
Written by Kevin Downey on September 15th, 2022
Compatibility
14. Would you be willing to work over 40 hours a week?
What You Need to Know
Before answering scheduling questions, you should be clear on the interviewer's expectations. The last thing you want to do is let this question catch you off guard. Perform your proper research on the company, the positions, and their expectations regarding scheduling and hours. If those answers were not self-evident, then now would be the perfect time to clarify. How you answer this question, direct or evasive, will clue them into your openness and flexibility. It is best to be upfront about the schedule you're willing to work. Being transparent at the forefront is the respectful and professional approach. Ask discovery questions, or ask to see a sample schedule if appropriate. As you know, you are interviewing them as much as they are interviewing you. This distinguishes you from the herd as a viable candidate simply because you are both after the same thing - a good fit.
Written by Kevin Downey on September 15th, 2022
1st Answer Example
"I am available for full-time work, preferably 8-5 Monday to Friday. I am happy to be a team player and work overtime as required. Will these hours,s meet your expectations?"
Written by Kevin Downey on September 15th, 2022
2nd Answer Example
"If overtime is required in this role, I am happy to accommodate whenever I can. My only restriction is that I cannot work Wednesday nights as I have an evening course those days."
Written by Kevin Downey on September 15th, 2022
Customer Service
15. How will you match Sykes Enterprises' high customer service standards?
What You Need to Know
Their career page states, "Helping is at the core of our business model. Makes sense that it'd be at the core of our people, too. The soul of our company, and its core focus, is service to others on behalf of others. A spirit of service is woven into the fabric of our culture, but this attitude and mindset extends far beyond our desks. Across the world, we are one team dedicated to taking ourselves and our clients further than we've ever gone before. Harvest Success Our culture is based on collaboration, innovation and helping people. Across the world, we are one team dedicated to taking ourselves and our clients further than we've ever gone before. We believe in a friendly and fulfilling working environment. SYKES is a place where your passion for service and desire to make a difference can grow into new opportunities. A place where you can be all that you are, genuine, caring, interested in people and interesting yourself, and become even more. More skilled. More inspired. More invested. More involved. More satisfied."
Before your interview, it's a great idea to spend time researching Sykes Enterprises' customer service standards. You'll want to integrate your philosophy toward customer service with theirs. Doing so will display that you can adapt your approach to your customers. Display how adept and effective you are at diplomacy, mediation, and negotiation, working with your clients swiftly towards a communal end goal.
Written by Kevin Downey on September 15th, 2022
1st Answer Example
"Your customers have a strong voice, and I noticed a consistent theme in your online reviews and presence. They agree that you offer friendly, fast, and easy-to-understand service. I plan to contribute by learning my role quickly and continuing to be an approachable and helpful point of contact for the customers who need us."
Written by Kevin Downey on September 15th, 2022
2nd Answer Example
"I will contribute to your high customer service standards by offering a listening ear and ensuring that I fully understand your products and services. The more I know, the more I will be able to offer your client base."
Diligence
16. How do you stay up to date on industry changes and current developments in your field?
What You Need to Know
Sykes Enterprises seeks to hire those with a passion for the IT industry. This question evaluates how serious or passionate you are about your career. Therefore, your interviewer wants to know if you can talk the talk and walk the walk. How you answer this question will inform them if you pursued this career or just fell into it, and whether you strive to be the best or cruise along with the status quo.
Being up to date on industry terms, trends, and news is critical in a fast-moving industry such as IT and IT services. Share your approach to staying up to date on the industry changes and current events by referring to the specific sources you tap into. After you've shared yours, feel free to ask the interviewer about their favorite resources for the sheer sake of wanting to expand your knowledge.
Written by Kevin Downey on September 15th, 2022
1st Answer Example
"This industry is ever-changing, and I have a true and keen interest in keeping up-to-date on those changes. I regularly read a couple of great online publications, including PC Mag and Wired. Do you have any recommendations for great resources?"
Written by Kevin Downey on September 15th, 2022
2nd Answer Example
"My current employer sends a daily email with the company and industry updates. This update is beneficial, and I read it thoroughly every day. I also have Google alerts set up so I am up-to-date on new trends and happenings in the industry."
Written by Kevin Downey on September 15th, 2022
Diligence
17. How do you guarantee the quality of your work?
What You Need to Know
Accuracy is a critical part of the daily activities of any job. Attention to detail is only valuable when quality doesn't sacrifice meeting deadlines and accomplishing goals. How well you produce error-free, high-quality work within given timeframes will be evaluated based on your attention to detail, adaptability, and flexibility. Double checking and proofreading are also critical, but how you ensure your consistency in this regard is the heart of this question. Emphasize your understanding of the distinction between quality and quantity and explain why striking a balance is crucial.
Assure the interviewer of your diligence, elaborating on how you prioritize tasks based on the big picture instead of short-term goals, their importance, and their urgency. Touch on your organizational and time management skills. Emphasize your resourcefulness, flexibility, and adaptability, especially in an ever-changing and demanding environment.
Written by Kevin Downey on September 15th, 2022
1st Answer Example
"Spelling and grammatical errors are a pet peeve of mine. I will triple-check my work if there is time! I feel that it is essential to submit error-free work."
Written by Kevin Downey on September 15th, 2022
2nd Answer Example
"Yes, absolutely I do! Accuracy is essential in the IT industry, and I would never compromise quality to save time."
Written by Kevin Downey on September 15th, 2022
Diversity And Inclusion
18. Have you ever worked with a diverse group of people?
What You Need to Know
When discussing under-represented communities, diversity, and inclusion, demonstrate empathy and acceptance. Also, validate the indispensable value of innovation from contributors of varying backgrounds and perspectives. On the most inherently human level, we are all driven by the same basic needs and unifying experiences. Focus on the unifiers of diversity, a general acceptance of the human experience, and the sensitivities of those from underrepresented communities. Communicate clearly and decisively. The last thing you want to do is come across as uncomfortable or out of your element when answering this question.
Written by Kevin Downey on September 15th, 2022
1st Answer Example
"I have worked with diverse groups of people most of my career, including my time in University. I am comfortable and happy in this environment because it offers a great learning opportunity."
Written by Kevin Downey on September 15th, 2022
2nd Answer Example
"I would say that every company I have worked for has valued diversity. Working with people from all walks of life sheds different perspectives and allows us to identify potential problems faster."
Written by Kevin Downey on September 15th, 2022
Experience
19. What decisions did you routinely make in your last position?
What You Need to Know
This question assesses your leadership potential, areas where you demonstrate initiative, and where you reacted decisively. Your answer should give them some idea of your experience, seniority, and comfort level. Highlight how your experience has prepared you for this role.
Written by Kevin Downey on September 15th, 2022
1st Answer Example
"In my previous position, I was often required to make decisions concerning staff scheduling and hiring and terminating employees. That role prepared me quite well for a position like this one. I have well-honed decision-making skills and intuition when it comes to hiring."
Written by Kevin Downey on September 15th, 2022
2nd Answer Example
"I was responsible for planning and executing the content calendar: emails, blog post topics, and social media posts. That means everything from creating web copy to choosing images and the like. Also, I collaborate with management to decide what promotions and sales we will run and when."
Written by Kevin Downey on September 15th, 2022
Experience
20. Have you ever worked in a cross-functional environment before?
What You Need to Know
Working on projects with teams from another department isn't all that uncommon in IT. This question aims to reveal your work experience and comfort level. Discuss any challenges you've faced in a cross-functional setting, and relay how you overcame them. It's okay to show pride in your work, as long as you remain humble, and showcase your expertise and what you learned from the experience. If you haven't much experience in this regard, do your research, and emphasize your knowledge while communicating how you look forward to the opportunity to accomplish such a career milestone.
Written by Kevin Downey on September 15th, 2022
Answer Example
"I've had a lot of experience in this regard. I'd say my work experience has been fifty percent in my own IT department and fifty percent cross-functional."
Written by Kevin Downey on September 15th, 2022
Experience
21. Describe the difference between working hard and working smart.
What You Need to Know
This question sheds light on your grasp of the difference between working hard and working smart. Your answer will provide the interviewers with insights into your work style and ethic. Recognize the importance of this question, offering your insights and field expertise in this regard. They can ascertain your work experience and fitness for this role by determining your familiarity with this concept.
Often when working smart, the hard work you'd otherwise put in is cut in half, lightening your workload and contributing to effective time management. Putting in hard work doesn't have to equate to long and taxing hours. Working smart exemplifies your ability to prioritize, organize, and effectively manage your time while strategizing how to complete a project or task. Frame yourself as a leader, acknowledging the time and place for working hard and working smart and how they play into your leadership skills when performing the work yourself or delegating.
Written by Kevin Downey on September 15th, 2022
Answer Example
"One should always do both. The two are not mutually exclusive. I start every job by working hard and evaluating where there is room for improvement. Once I get the hang of something, I'll evaluate how I can optimize an opportunity. First, focus on quality, then quantity. By the end, it should take me less effort to produce the same content."
Written by Kevin Downey on September 15th, 2022
Experience
22. We are asking for eight years of industry experience, and you have just five. Why do you think you are qualified for this position?
What You Need to Know
This question presents an opportunity to advertise your skills and how you've advanced ahead of your peers. It tests your experience level by allowing you to explore this nuance with them. For many employers, the requirement of your number of years of experience is flexible and commonly used as a gauge for the level of experience expected, so long as you have the results to show for the years that you do have and can meet their expectations.
Before your interview, ask yourself how you would rate your skills versus your years of experience. Consider how you judge your coworkers, from those who cruise along in their job craving only the status quo to that inexperienced go-getter.
Examine your five-year career plan, and map out where you've excelled and beat the timeframes you've set for yourself. Make no apologies for your lack of years. Exude confidence and talk to the interviewer about your major career successes and achievements.
Written by Kevin Downey on September 15th, 2022
1st Answer Example
"Although I have five years of experience rather than eight, I can do this job well. In my previous role, I outperformed colleagues with 12 years of experience. To me, it's all about drive and the ability to be a quick study. I have all of these qualities and more."
Written by Kevin Downey on September 15th, 2022
2nd Answer Example
"Along with my five years working in the IT industry, I have worked in related industries my entire career, such as telecommunications and securities. Also, I hope that my graduate degree gives me a little boost in experience over the required undergraduate degree."
Written by Kevin Downey on September 15th, 2022
Experience
23. Give me an example of a time you had to be extra diligent to meet a deadline.
What You Need to Know
This question is about your organizational and time management skills as they pertain to the position at this company and in your field. Prioritizing tasks based on the big picture instead of short-term goals, their level of importance, and their urgency is a skill. This question is your opportunity to share your techniques for staying organized in high-pressure situations and how you produce error-free, high-quality work within given timeframes with attention to detail. Emphasize your resourcefulness, flexibility, and adaptability in an ever-changing and demanding environment. Describe your systems approach and how you adapt your work style based on the situation. If coworkers have borrowed and adapted aspects of your work style into their style, be sure to focus on that as well.
Written by Kevin Downey on September 15th, 2022
1st Answer Example
"Last month, I had a client who made several additional and last-minute changes to our project. Despite the changes, our deadline remained the same. Our project lead was becoming increasingly stressed that we would not meet our deadline, so I agreed to stay late three nights that week to ensure we met all expectations."
Written by Kevin Downey on September 15th, 2022
2nd Answer Example
"I am always diligent when it comes to deadlines. However, I remember having an abnormally large order from a regular client once. I was a little stressed about making it perfect, but I was confident, and we met our deadline with no issue."
Written by Kevin Downey on September 15th, 2022
Experience
24. Tell me about your experience in the field of IT services.
What You Need to Know
Anytime you're asked several questions in an interview that seem similar to one another, it tests not only your attention to detail but also the consistency of your answers and how elaborately you can explore your professional experience and skills. Thoroughly researching the role and the job descriptions, and exploring yourself in contrast to their requirements and expectations, will enable you to perform more effectively in your interview. Feel free to revisit your educational and professional experience, zeroing on the experiences this question explores, without being redundant or offering examples you've already volunteered.
Written by Kevin Downey on September 15th, 2022
1st Answer Example
"I bring all of the experience you are looking for in filling this position. In addition to being an expert user in SAP, I also bring five years of experience in desk side support and as a bilingual IT support agent."
Written by Kevin Downey on September 15th, 2022
2nd Answer Example
"I have eight years of industry experience with Company ABC and XYZ. Both experiences taught me a great deal about IT, and I am excited to continue my career in this industry with your organization."
Experience
25. What are your thoughts on web-based, click-to-chat support solutions?
What You Need to Know
Interviewers ask your opinion on industry-related topics in interviews for several reasons. First, they're assessing how informed you are on the topic and how relevant your answer will be. They are also curious how opinionated you'll be and how diplomatically you'll approach the topic before knowing Sykes' position. This will inform them of how effectively you'll be able to represent their brand. Strike a positive note while sharing your honest opinion.
Written by Kevin Downey on September 15th, 2022
1st Answer Example
"I have heard mixed reviews from customers on this type of service. In my opinion, any service that allows a client quick access to answers is a positive thing. Have you noticed a shift in your client relationships since implementing this solution?"
Written by Kevin Downey on September 15th, 2022
2nd Answer Example
"I like the idea of click-to-chat support solutions so long as they don't become 'spammy.' The placement of the pop-up box should be convenient and personalized, so they do not appear to be a templated after-thought to the end-user."
Written by Kevin Downey on September 15th, 2022
Experience
26. Walk me through how your education will benefit a career with Sykes Enterprises.
What You Need to Know
The interviewer has a general understanding of your education from your resume. Take a few minutes to bring that experience to life for them. They are also interested in whether you went to school intending to follow the career path you've chosen or if you went to school pursuing one career path and chose another. If you weren't passionate about your studies when you started, that's fine, as long as your passion emerged along the path of your journey. Display your commitment to your career path and passion for your field. Go deeper than any subject you studied, diving into what you learned from your college experience that prepared you for your career. If there were any meaningful mentoring moments from a professor or figure of inspiration, those life lessons count as well and are worth mentioning. Discuss the strengths you gained during your post-secondary training and how you apply those skills today.
Written by Kevin Downey on September 15th, 2022
1st Answer Example
"I completed my Bachelor of Applied Technology from Carnegie Mellon University in 2004. During that time, I specialized in Data Management and Analysis. I graduated with a 3.67 GPA at the top of my class. One of the biggest take-away's from my post-secondary experience was learning how to manage my time while working on multiple projects successfully. I perfected my multi-tasking skills and look forward to bringing those to work for Sykes Enterprises."
Written by Kevin Downey on September 15th, 2022
2nd Answer Example
"Although I do not have formal post-secondary education, I have taken some courses in customer support, upselling, and a variety of software programs. I look forward to gaining even more knowledge in this role with Sykes Enterprises."
Honesty
27. Have you ever broken a confidentiality agreement?
What You Need to Know
This question assesses your trustworthiness by evaluating how you answer the question. Non-disclosure agreements (NDA) are required in the IT industry for many reasons. These could be to protect their trade secrets or to ensure that you do not bring clients with you if you leave their company. Talk openly with your interviewer about your experiences with NDAs. But more importantly, openly discuss your core values, touching on your sense of integrity and honesty. Offer an example of when you were placed in an ethical dilemma and how you acted with integrity.
Written by Kevin Downey on September 15th, 2022
1st Answer Example
"I never have, to my knowledge, broken a confidentiality agreement. Despite my reasons for leaving a position, I would never choose to hurt a previous employer in any way."
2nd Answer Example
"I understand the importance of confidentiality agreements and would never breach a sensitive agreement like that."
Honesty
28. Sykes Enterprises is trusted with our client’s sensitive and confidential information. Are you willing to complete a full background check?
What You Need to Know
One of Sykes Enterprises' seven core values is "WE CREATE TRUST. As brand ambassador for international companies, we have a great responsibility. We are responsible for gaining, maintaining and, in some situations, restoring customer trust. We take care of problems and try to find solutions. This includes listening carefully and keeping our promises."
Trust is integral to most companies in the IT and IT Services industry. Companies need to be very mindful about who they bring into their teams, especially when those employees gain access to their clients' confidential information. Assure the interviewer that you're willing to comply with any form of background check they require. If there are issues you are concerned will come to light and hamper your chances of landing the job, be straightforward. This will show that you trust them while showing them the respect they deserve.
Written by Kevin Downey on September 15th, 2022
1st Answer Example
"I am happy to comply with any background check required. My record is clean, and I have a strong credit history. I do not participate in drug use, either. I assure you, if you hire me for this role with Sykes Enterprises, I will maintain a clean record."
Written by Kevin Downey on September 15th, 2022
2nd Answer Example
"Yes, I can certainly complete a full background check. I should disclose that I have a mark on my record from about eight years ago for a DUI. I am still able to travel and no longer have restrictions on my driver's license."
Written by Kevin Downey on September 15th, 2022
Leadership
29. How do you evaluate success among your team members?
What You Need to Know
The interviewer wants to know your experience level in directing a team and what you look for when growing and developing them. This question is an opportunity to reveal your interpersonal skills while describing your management style. When leading a team, it is imperative to monitor the performance of each team member without micromanaging them, staying aware of the needs of each team member to support them through to success. One underperforming team member can drag down the entire group. Describe your method and approach to delegating, and advertise how you prioritize the strengths of your crew.
Written by Kevin Downey on September 15th, 2022
1st Answer Example
"I have a very in-depth and successful system for evaluating success among my team members. I check in twice per week with each member of my team. We meet on Mondays to set our goals together and on Fridays to discuss any successes and challenges. I have them self-evaluate, and then we create a plan for success for the upcoming week. I evaluate their success based on their follow through and willingness to work hard to reach their goals."
Written by Kevin Downey on September 15th, 2022
2nd Answer Example
"I typically have KPI (key performance indicators) in place to measure the success of each team member. I also manage our overall success in working together. For example, are we hitting on key initiatives within the department, developing each other for succession planning, and having fun along the way?"
Written by Kevin Downey on September 15th, 2022
Leadership
30. What characteristics or events contributed towards your success as a leader?
What You Need to Know
This question allows you to share any character-defining experiences that helped your leadership skills grow and further your career. Contemplate what leadership looks like to you, framed by leaders you admire. Some are born with a propensity to lead, and others may learn to lead. The interviewers want to assess where you fall on this scale. Consider what "rising to the occasion" looks like and where you took initiative and tapped into your leadership potential while honing in on what you believe led you to your success.
Written by Kevin Downey on September 15th, 2022
Pro Tip
Here are some other factors that make a successful leader:
- Having a good example and replicating that example
- Working on continual development, both professionally and personally
- Being diligent when it comes to fully understanding your business
- The ability to make solid decisions, promptly
- The ability to delegate when you know you aren't the best person for the task
- Maintaining a positive attitude even when times are tough
- Admitting when you are wrong and holding yourself accountable
- Keeping your team in the loop on current and upcoming changes
Written by Kevin Downey on September 15th, 2022
Answer Example
"There is a multitude of factors that have helped me become a strong leader. First and foremost, I had an outstanding mentor from a young age. Secondly, I studied leadership at great length. My personality has also contributed to my success as I am a natural coach, teacher, and leader."
Written by Kevin Downey on September 15th, 2022
Management
31. What type of manager brings out the best in you?
What You Need to Know
The interviewer wants to see that you are self-aware and understand the type of manager or employer that brings out the best in you. Your answer will also help them ascertain how familiar you are with navigating the five main leadership types; authoritarian, participative, delegative, transactional, and transformational, as well as your approach towards and identification of each type. Some individuals prefer a close working relationship with a lot of accountability, while others prefer space and autonomy. How you answer this question will help them evaluate the scope of your interpersonal skills and how well you'll work with their management and their teams.
Written by Kevin Downey on September 15th, 2022
Pro Tip
Here are some management styles:
- Directive Autocrat
- Permissive Autocrat
- Consultative Style
- Persuasive Style
- Inclusive
- Democratic Style
- MBWA (Management By Walking Around)
- Laissez-faire
- Mentorship Style
Written by Kevin Downey on September 15th, 2022
Answer Example
"I have worked with a wide range of personalities and management styles with great success. If I could express a preference, I feel I am best in an independent and autonomous environment. Can you describe the management style here?"
Written by Kevin Downey on September 15th, 2022
Problem Solving
32. How do you make tough decisions that could impact your entire team?
What You Need to Know
The interviewer wants to know how you approach dilemmas and what considerations you take when making decisions that can impact the rest of your team. Your answer will inform them whether you respect the chain of command and have a clear view of the big picture. Many situations require acting quickly and decisively, but there is an important distinction between thinking clearly versus reacting in a panic or out of a stress response. Share your thought processes, the resources you turn to, and the considerations you carefully weigh before taking quick and decisive action.
Written by Kevin Downey on September 15th, 2022
1st Answer Example
"Leaders are set apart by their ability to make tough decisions respectfully and diplomatically. Last year, we had to lay off 25% of our sales team. I knew that there would be hurt feelings, and it was challenging to do. I got through it by reminding myself that I am the leader for a reason. I needed to trust my judgment but still be able to justify my decisions in the end. When tough choices are in front of me, I will back up my gut feeling with data analysis. If the data supports my intuition, I know what the answer or decision needs to be."
Written by Kevin Downey on September 15th, 2022
2nd Answer Example
"I believe that when working with a team, it is important to bring any questions or situations to the team before making a decision. Everyone should have input; however, the leader needs to be able to pull the trigger on all decisions in the end."
Written by Kevin Downey on September 15th, 2022
Salary
33. What are your salary expectations?
What You Need to Know
First, decide what you hope to gain from this position over what your current employer has to offer. If the only motivation is pay, then be prepared to pitch yourself as the absolute best and the most desirable candidate that will sit across from them. Otherwise, consider what else they have to offer over pay. There may be considerable growth opportunities or a benefits package with stock options that no one else can compete with. Determine what this job is worth to you outside of compensation.
Next, try to land on a realistic figure using your current earnings as a baseline. Contrast your earnings with your professional worth in your job market, and allow for a range of flexibility with that number. Examine the benefits you receive from your current employer. Write down any bonuses, stock options, or other incentives you receive. Consider your commute, retirement packages, PTO, etcetera. Next, examine where they're meeting, exceeding, or wanting in comparison. Be realistic and honest with yourself, and keep the negotiation open.
Written by Kevin Downey on September 15th, 2022
1st Answer Example
"Currently, I earn a base salary of $45,000 per year plus a potential 20% annual bonus. Last year, my earnings were $52,000, and I would like to stay in the same range or slightly higher."
Written by Kevin Downey on September 15th, 2022
2nd Answer Example
"I am currently making $100,000 per year with two bonus opportunities. I am looking for compensation that is aligned with the role and provides an opportunity for growth."
Stress
34. How do setbacks emotionally affect you and your work?
What You Need to Know
This question evaluates your emotional maturity and how well you handle the stress and disappointment of your professional setbacks. A professional will step back, determine what they could have done differently, pick up the pieces, and try to salvage the situation while learning from the experience to improve their performance should the situation arise again. A less experienced novitiate may struggle, panic, try to hide their mistakes, or end up beating themselves up over it, compromising their confidence and causing them to trip over their own feet, thereby making even more mistakes. Discuss with the interviewer how you typically cope with your setbacks in the workplace and how you consider damage control while prioritizing the team's needs over your own interests.
Written by Kevin Downey on September 15th, 2022
1st Answer Example
"Experiencing a setback is always disappointing and can be a bit disheartening, but I understand that it happens from time to time. If I experience a major setback, I debrief with my manager and discuss what I could have done differently. Then, I move on!"
Written by Kevin Downey on September 15th, 2022
2nd Answer Example
"Setbacks happen for a reason, and they do not affect me emotionally in the least. I am a very pragmatic thinker and stay focused despite the challenges that come my way."
Stress
35. What part of this career triggers the most stress for you?
What You Need to Know
This question explores your emotional intelligence. Stress can be part of one's daily work experience. Your interviewer is curious whether you have a grip on your emotions, how they impact your work, and your ability to act quickly and intelligently. They're also curious how forthcoming you'll be with your stress triggers. Assure them you handle yourself well in high-stress situations and can keep moving forward while rarely experiencing task paralysis or procrastination.
Written by Kevin Downey on September 15th, 2022
1st Answer Example
"The part of my career that brings me the most stress is when the schedule is running behind due to a lack of hustle on my team's part. I like to be on time with my schedule to ensure that my clients are assisted properly."
Written by Kevin Downey on September 15th, 2022
2nd Answer Example
"I probably bring myself the most stress because of my drive and desire to be the best I can be. I manage this by focusing my energy on productive activities that are good for my career."
Written by Kevin Downey on September 15th, 2022