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Lenovo Interview
Questions

33 Questions and Answers by Rachelle Enns

Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Job Interviews     Companies     Technology     IT Services    
Question 1 of 33
Walk me through your post-secondary education and how it will help you in your career with Lenovo.
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How to Answer
The interviewer will likely have an idea of your education background from your resume. What they are asking is for you to take a few minutes to bring the experience to life for them! You can talk about your major, or any special academic recognition you may have received. Discuss the strengths gained during your post-secondary training and how those skills will be used in your new position with Lenovo.
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Answer Examples
1.
Walk me through your post-secondary education and how it will help you in your career with Lenovo.
The interviewer will likely have an idea of your education background from your resume. What they are asking is for you to take a few minutes to bring the experience to life for them! You can talk about your major, or any special academic recognition you may have received. Discuss the strengths gained during your post-secondary training and how those skills will be used in your new position with Lenovo.

Rachelle's Answer #1
"I completed my Bachelor of Applied Technology from Carnegie Mellon University in 2004. During that time I specialized in Data Management and Analysis. I graduated with a 3.67 GPA, one of the top in my class. One of the biggest take-away's from my post-secondary experience was learning how to manage my time while working on multiple projects successfully. I perfected my multi-tasking skills and look forward to bringing those to work for Lenovo."
Rachelle's Answer #2
"Although I do not have formal post-secondary education, I have taken some courses in customer support, upselling, and a variety of software programs. I look forward to gaining even more knowledge in this role with Lenovo."
2.
Give me an example of a time when you had to be extra diligent in order to meet a deadline.
Are you determined to complete your tasks on time or do you frequently miss deadlines? Talk to the interviewer about your ability to act diligently on the job.

Rachelle's Answer #1
"Last month I had a client who made a lot of additional and last minute changes to our project. Despite the changes, our deadline remained the same. Our project lead was becoming increasingly stressed that we would not meet our deadline so I agreed to stay late three nights that week to ensure that all expectations were met."
Rachelle's Answer #2
"I am always diligent when it comes to deadlines. However, once I remember having an abnormally large order from a regular client once. I was a little stressed about making sure it was perfect, but I was confident, and we met our deadline with no issue."
3.
At Lenovo we have detailed procedures in place for client technical support. What would you do if those procedures did not appear to be working?
The interviewer would like to understand how you handle high-pressure situations and unexpected difficulties in the workplace. Discuss the steps you would take if this situation happened to you.

Rachelle's Answer #1
"It is important to always have procedures in place, but I understand that sometimes those procedures do not encompass all client needs. If I came across a situation like this, I would rely on my knowledge and experience to troubleshoot and find a solution. If I did not have the answer, I would then ask for help from my supervisor or a colleague. It is important to stay calm in situations like these, so the client remains confident in our capabilities. I would never tell a client that I didn't have an answer. 'I will find out' is always the best answer."
Rachelle's Answer #2
"I do not mind going slightly off script if needed. There are sometimes extenuating circumstances where the process does not necessarily work. I will gain permission from my employer if it's a bigger concern than usual since I still want to follow the procedure as much as possible."
4.
What questions do you have for me about Lenovo?
It's always a great idea to have questions ready for the interviewer. Review the company website and other online resources to ensure the questions you are asking are not mundane, or redundant. The last thing an interviewer wants to hear is a list of items you could have found the answers to from merely watching a video on their company site!

Here are some sample questions:

- When would you like to have this position filled?
- How long has this role been vacant?
- Is this a replacement search or a newly created role?
- What is your favorite part about working here?
- What is the company's primary goal for this position in the next 12 months?
- Is there anything from my background and experience that I can clarify for you?
- What do you see as the most significant change in this industry over the past three years?
- Is there any reason why you would not hire me?
Rachelle's Answer
"Thank you for asking - I do have a few questions. What is top of mind when it comes to filling this role? Also, what types of career growth opportunities would follow this position? And lastly, do you have internal candidates who are also interviewing for this position?"
5.
Lenovo seeks to hire those with above average communication skills. Describe your communication style to me.
The interviewer wants to know that your communication style will fit in with the culture they have worked on creating at Lenovo. When clients seek the help of Lenovo, they do so with certain expectations. Convince the interviewer that your communication style will meet those expectations. It's best to give a few unique keywords when discussing your communication style. Also be sure to compliment Lenovo on their communication efforts.

Rachelle's Answer #1
"I have been a client of Lenovo in the past and can truly say that positive communication with your clients is what makes you the most popular choice in the area. I am confident that my communication skills will work well here because my focus always remains on simple solutions, easy to understand language, and a friendly tone."
Rachelle's Answer #2
"Here are some additional words to describe your communication style:

- Energetic
- Lively
- Articulate
- Eloquent
- Informal
- Formal
- Succinct"
6.
How do you make tough decisions knowing they will affect your entire team?
It can be difficult to make challenging decisions when you know that your entire team will be affected. Your ability to be decisive and diplomatic will make all the difference!

If you take a more team-oriented approach, share how you collaborate with the group by inviting everyone to discuss their opinions and come to a census. If you prefer to take charge of these situations, share how you step up to a decision while still taking everyone's needs and feelings into consideration.

Rachelle's Answer #1
"Leaders are truly set apart by their ability to make tough decisions respectfully and diplomatically. Last year we had to lay off 25% of our sales team. I knew that there would be feelings hurt and it was challenging to do. I got through it by reminding myself that I am the leader for a reason. I needed to trust my judgment but still be able to justify my decisions in the end. Many times when tough choices are in front of me, I will back up my gut feeling with data analysis. If the data supports my intuition, I know what the answer or decision needs to be."
Rachelle's Answer #2
"I believe that when you are working with a team, it is important to bring any questions or situations to the team before making a decision. Everyone should have input; however, the leader needs to be able to pull the trigger on all decisions in the end."
7.
If you were hired today, what would you accomplish first?
When you start a new position, it is essential to set a goal on how you will make a positive impact quickly after being hired. Tell the interviewer what your impact goal is, should you be the successful candidate.

Rachelle's Answer #1
"When we were speaking earlier, about sales targets in this position, you mentioned that most new sales professionals hit their KPI's after 120 days. If hired today, my goal would be to exceed my KPI's after the first 90 days. I plan to make a positive impact very quickly."
Rachelle's Answer #2
"If hired today, I would start with analyzing all quantifiable data from the last month, quarter, and year to identify any bottlenecks or shortfalls and set a plan to correct them."
8.
What decisions did you routinely make in your last position?
The interviewer would like to know more about the types of decisions you are accustomed to making in the workplace. The way you answer this questions will give them a good idea of your level of experience, seniority, and ability to handle the decision-making requirements in this possible position.

If the job you are interviewing for requires you to be decisive and quick on your feet, you will need to be able to provide examples of how you have done these things in the past. If you worked in tech support, you faced problems that you needed to find solutions for on a regular basis. If you worked as a sales rep, you might have required to know how to negotiate and make decisions on prices and benefits you can give your customers.

You may have faced decisions that became so routine you didn't think twice! Refer to these types of decisions and be sure to highlight how these types of decisions have prepared you for a role like this one.

Rachelle's Answer #1
"In my previous position I was quite often required to make decisions on staff scheduling as well as hiring and terminating. I feel that role prepared me quite well for a position like this one. I have well-honed decision-making skills and my intuition, when it comes to hiring, has been elevated."
Rachelle's Answer #2
"I was responsible for planning the content calendar: emails, blog post topics, and timing, social media posts, in addition to actually executing the plans. That means everything from creating web copy, to choosing images, and the like. Also, I collaborate with management to decide what promotions and sales we will be running, and when."
9.
Why is this job with Lenovo right for you, at this time in your career?
Discuss with the interviewer why you are looking to make a change, and how this particular role fits well with the changes that you are seeking. Be sure to give a more in-depth answer than the typical 'I am looking for growth' answer that so many interviewers hear. Be thoughtful and draw upon the research you have done on the company.

Rachelle's Answer #1
"I have been passively seeking a new position for quite some time and haven't jumped on anything yet because I want to make sure it's the right fit. I feel that this job is right for me, at this point in my career, because it offers an opportunity for me to utilize my recent education in IT while giving me an opportunity to advance in my management skills."
Rachelle's Answer #2
"This job is right for me at this time in my career because I am prepared and ready to take on a management position. I feel that your company would nurture my desire for growth and prepare me with the appropriate training."
10.
At Lenovo we seek to hire those with a passion for the IT industry. How do you stay up to date on industry changes and current events?
Being up to date on industry terms, trends, and news is critical in a fast-moving industry such as IT and IT services. The interviewer would like to know that you have a genuine interest in their industry. Speak briefly about the ways you stay up to date on the industry changes and current events by referring to specific sources. You can also ask the interviewer about their favorite resources.

Rachelle's Answer #1
"This industry is ever-changing, and I have a true and keen interest in keeping up-to-date on those changes. I regularly read a couple of great online publications including PC Mag and Wired. Do you have any recommendations for great resources?"
Rachelle's Answer #2
"My current employer sends a daily email with the company and industry updates. This update is beneficial and, I am sure to read it thoroughly every day. I also have Google alerts set up so that I am up to date on new trends and happenings in the industry."
11.
Our industry is a competitive one. Why do you specifically want to work for Lenovo?
The interviewer wants to know that you have a keen interest in working for Lenovo. You should enter the interview prepared to discuss why they stand out as the top employment option, among their competitors. Talk about what you feel Lenovo is doing right and how their values and opportunities align with your career goals and employment needs.

Rachelle's Answer #1
"I understand that Lenovo has some strong competitors but when I was researching new employment opportunities, your company always seemed to have the most positive message. I also know a couple of people who have worked with Lenovo and they had only great things to say about your compensation, culture, and growth opportunities."
Rachelle's Answer #2
"I feel that Lenovo would nurture my desire for growth and prepare me with the appropriate training to support that growth."
12.
What type of manager brings out the best in you?
The interviewer wants to see that you are self-aware and understand the type of manager or employer that brings out the best in you. Some individuals prefer a close working relationship with a lot of accountability while others prefer space and autonomy. If you are unsure of the management style of the interviewing company, try to leave your answer as open as possible. You can certainly ask the interviewer to describe their management style.

Rachelle's Answer #1
"I have worked with a wide range of personalities and management styles with great success. If I could express a preference, I feel that I am best in an independent and autonomous environment. Can you describe the management style here?"
Rachelle's Answer #2
"Here are some management styles:

- Directive Autocrat
- Permissive Autocrat
- Consultative Style
- Persuasive Style
- Inclusive
- Democratic Style
- MBWA (Management By Walking Around)
- Laissez-faire
- Mentorship Style"
13.
How would your most recent manager describe you?
When you answer this question, draw from your last performance review and a piece of feedback you have received from your most recent boss or coworkers. You do not want to guess what your manager thinks of you. Solidify your answer by referring to the strong employment references you are able to provide.

Rachelle's Answer #1
"In my recent performance reviews and discussions, my manager describes me as a hard worker, motivated and consistent employee. I always strive to exceed expectations when I can. My current manager is happy to speak on my behalf as a positive reference as well."
Rachelle's Answer #2
"My last manager and I had a close relationship. She appreciated all of my efforts when it came to working overtime and taking my work home when required. I believe she would describe me as unique, reliable and energetic."
14.
Have you ever broken a confidentiality agreement?
Companies will have confidentiality agreements for a variety of reasons. These could be to protect their trade secrets or to ensure that you do not bring clients over on the occasion that you leave their company. Talk to the interviewer about your thoughts on confidentiality agreements.

Rachelle's Answer #1
"I never have, to my knowledge, broken a confidentiality agreement. Despite my reasons for leaving a position, I would never choose to hurt a previous employer in any way."
Rachelle's Answer #2
"I understand the importance of confidentiality agreements and would never breach a sensitive agreement like that."
15.
What part of this career brings you the most stress?
Stress can often be a regular part of the day to day work experience. Talk to the interviewer about which areas of your career are the most stressful. Ensure that your answer does not include a factor that would make you appear unfit for the position. (IE: a bus driver should not find driving to be the most stressful part of the job).

Rachelle's Answer #1
"The part of my career that brings me the most stress is when the schedule is running behind due to lack of hustle on my teams part. I like to be on time with my schedule to ensure that my clients are assisted properly."
Rachelle's Answer #2
"I probably bring myself the most stress because of my drive and desire to be/do the best I can be. I manage this by focusing my energy on productive activities that are good for my career."
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33 Lenovo Interview Questions
Win your next job by practicing from our question bank. We have thousands of questions and answers created by interview experts.
Interview Questions
  1. Walk me through your post-secondary education and how it will help you in your career with Lenovo.
  2. Give me an example of a time when you had to be extra diligent in order to meet a deadline.
  3. At Lenovo we have detailed procedures in place for client technical support. What would you do if those procedures did not appear to be working?
  4. What questions do you have for me about Lenovo?
  5. Lenovo seeks to hire those with above average communication skills. Describe your communication style to me.
  6. How do you make tough decisions knowing they will affect your entire team?
  7. If you were hired today, what would you accomplish first?
  8. What decisions did you routinely make in your last position?
  9. Why is this job with Lenovo right for you, at this time in your career?
  10. At Lenovo we seek to hire those with a passion for the IT industry. How do you stay up to date on industry changes and current events?
  11. Our industry is a competitive one. Why do you specifically want to work for Lenovo?
  12. What type of manager brings out the best in you?
  13. How would your most recent manager describe you?
  14. Have you ever broken a confidentiality agreement?
  15. What part of this career brings you the most stress?
  16. What are your thoughts on web-based, click to chat support solutions?
  17. We put a great deal of pride in our customer service at Lenovo. How will you contribute to our high customer service standards?
  18. At Lenovo we deal with sensitive and confidential client information. Are you willing to complete a full background check?
  19. At Lenovo we believe in continued education of our employees. If you could take a course or workshop on any topic, what would you choose?
  20. Tell me about your experience in the field of IT services.
  21. Would you be willing to work over 40 hours a week?
  22. What are your salary expectations?
  23. Tell me something about yourself that I wouldn't know from reading your resume.
  24. What characteristics or events have contributed towards your success as a leader?
  25. How do you evaluate success among your team members?
  26. Describe to me your ideal employer.
  27. We are asking for 8 years of industry experience and you have just 5. Why do you think you are qualified for this position?
  28. Do you always double check or proofread your work?
  29. When have you had to change a major component of your project due to new information being presented?
  30. When you suffer a setback, how does that emotionally affect you and your work?
  31. When have you worked amongst a diverse group of people?
  32. Would you say you are a better verbal or written communicator?
  33. Have you progressed in your career as you have expected?
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