Cardinal Health Mock Interview
Master 40 Cardinal Health interview questions covering healthcare distribution, supply chain operations, and regulatory compliance.
Question 21 of 40
What sources do you look to when you need to solve a complicated problem?
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Krista Wenz has been on thousands of interview panels hiring EMS professionals and firefighters for public and private agencies.
Cardinal Health has built long-lasting customer relationships and phenomenal growth in the healthcare arena by helping its customers solve real-time problems they encounter. Your interviewer wants to know that you can think outside the box or ask for help when you are stuck on a complicated issue in this role.
Krista Wenz has been on thousands of interview panels hiring EMS professionals and firefighters for public and private agencies.
"When faced with a complicated problem, I will look to the resources that my current company has provided me. The answer is almost always in there. If it's more of a moral dilemma vs. a knowledge-based dilemma, I will ask my supervisor for his thoughts and opinion since I value him as a mentor and expert in our industry."
Krista Wenz has been on thousands of interview panels hiring EMS professionals and firefighters for public and private agencies.
"To solve a complex issue, I will reach out to a manager or mentor from a previous role to ask them how they've handled such issues in the past. I am always ready to dive back into our handbook, but these types of scenarios are often not covered there, which is why I value a human, experiential approach. I know that there are so many folks in the industry who have so much to teach me and have probably already "been-there-done-that," so I love to utilize them as a resource."
Krista Wenz has been on thousands of interview panels hiring EMS professionals and firefighters for public and private agencies.
Maybe you look to a mentor or boss for advice. Perhaps you have handbooks, manuals, and systems you turn to for help. Offer some relevant examples based on your industry. If you work in the medical field, you may turn to textbooks, online research, colleagues, or a patient's history to find the right solution. If you work in customer service, you may ask the customer what they need to find the best way to solve the problem. Show the interviewer that you are knowledgeable and equipped to handle these scenarios.
Krista Wenz has been on thousands of interview panels hiring EMS professionals and firefighters for public and private agencies.
"When faced with a complicated problem, I will read the policy and procedures manual or employee handbook if it is a specific issue for the company I work for. If I cannot find my answer, I will ask a colleague or supervisor for assistance. If there is no human resource to fall back on, I will research the issue on the internet and see if I can find my answer."
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Anonymous Answer
To solve a complex issue, I will reach out to a manager or NSN mentor (National Sales Network) from a previous role to ask them how they've handled such issues in the past. I am always ready to dive back into our handbook, but these types of scenarios are often not covered there, which is why I value a human, experiential approach. I know that there are so many folks in the industry who have so much to teach me and have probably already "been-there-done-that," so I love to utilize them as a resource.
Stephanie's Feedback
It's great to hear that you have mentors who provide support when you need to solve a complex issue. You make a good point in stating that a human approach is extremely valuable. However, since another person's perspective may not always be available, I suggest including a sentence that shows how you work to solve problems when you don't have another perspective to lean on.
Anonymous Answer
When faced with a complicated problem, I will read the policy and procedures manual or employee handbook if it is a specific issue for the company I work for. If I cannot find my answer, I will ask a colleague or supervisor for assistance. To solve a complex issue, I will reach out to a manager or mentor from a previous role to ask them how they've handled such issues in the past.
If there is no human resource to fall back on, I will research the issue on the internet and see if I can find my answer.
Jaymie's Feedback
Self-helping first, then utilizing available resources like colleagues and managers, is a great strategy!
Anonymous Answer
Whenever I'm faced with a complicated problem, I usually first check my personal library of resources to gain as much of an understanding of the subject matter as possible. After that, I'll reach out to others who may have faced similar issues be that my boss, or another mentor who has been around the block in the organization.
Jaymie's Feedback
Interviewers like to know that you can self-help and utilize available resources as well as ask for help when needed. Good job!
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