"I often look for opportunities to go over and above when it comes to customer service. One memorable time was when a senior woman was struggling to get her groceries into her car. I was on break but saw her through the window. I ran out and greeted her, asking if I could assist. She was so thankful that she ended up calling my manager that day to compliment my kindness."

Ultimately, you need to go beyond 'service with a smile' when answering this question. Make your response and the example you provide memorable in your interview! This question offers you an excellent opportunity to be a stand-out candidate, so make sure to discuss what the situation was, why you took the action you did, and why doing so was so crucial in providing over-the-top service.

"When I worked in the healthcare industry, I had a patient who had their service dog into the hospital with them as they were dying. There was not enough time to get the patient to hospice, so the charge nurse said we should make the patient as comfortable as possible in his room. The patient had no family or friends that would visit, and we had become friends in the two weeks he was in the ICU. As the patient was dying, he asked if I would look after his dog Charlie when he passed. I told him I would and kept my word. I was not allowed to have pets where I lived and found a house with a backyard so I could keep Charlie."