What direct experience do you have in other customer-service-based roles, and how have they prepared you for this role?
According to their career site, the work culture at Air Canada emphasizes that all employees are ambassadors for the country of Canada worldwide by providing top-notch customer service to their passengers. Though your interviewer has a good feel for your experience based on your resume, they want to walk through your customer service experience and explain how it has prepared you for success on the job at Air Canada.
"I started working at a young age as a server in a restaurant. From there, I moved into a restaurant management role and attended post-secondary education with a focus on Restaurant and Hotel management. Most of what I've done has been customer service focused, and I love bringing big smiles and great results to those I work with."
"I am new to my career, so this will be my first customer service-based role. I have volunteer experience with the local Food Bank, which gave me valuable exposure to working with the public and collaborating with a team. In this role at Air Canada, I know that my job will be working closely with your passengers, listening to their needs, and doing what is necessary to ensure their flight is as pleasurable as possible. I can't wait to bring this mission to life in my work daily here."
Discuss your experience working in customer service-based roles; take your interviewer through your resume and highlight the customer service skills you have developed. While keeping the Air Canada job description in mind, walk through your experiences and how they pertain to providing customized and personal service in the role you are interviewing for.
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Anonymous Answer
All my working experiences have been in Customer Service Based Roles. As an RMT, the ability to listen, answer questions, and alleviate customer concerns is a vital part of ensuring my client's needs are being met. The experience gained built over years of trust, and excellent customer service has allowed me to expand my customer base continually.
Rachelle's Feedback
It sounds as though you are ready for your next adventure in customer service! You could also speak in more detail regarding the customer service training you have received.
"All of my working experiences have been in customer service based roles. As an RMT, the ability to listen, answer questions, and alleviate customer concerns is a vital part of ensuring that I meet my clients' needs. The experience I have gained over the years has allowed me to deliver trust to my customers. I have taken formal training related to customer service on topics such as..."
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