Air Canada Mock Interview

Practice 35 Air Canada interview questions covering customer service, safety protocols, and aviation operations.

WRITTEN BY RYAN BRUNNER
QUESTION 2 OF 35

Have you ever had any direct airline-related training during your career? If so, how will that help you in this role?

Rachelle Enns
Rachelle Enns
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Why the Interviewer Asks This Question

Regardless of any industry-related training you have been through, you must complete training specific to Air Canada. If you've previously been employed with any airlines, you've likely had some on-the-job training that may not be listed on your resume, and your interviewer would like you to walk through that training.

Rachelle Enns
Rachelle Enns
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Example Answer

"As we've discussed, I've spent the last four years as a flight attendant with X Airlines. The training I received there spanned from great customer service techniques to advanced medical treatment courses to help me on the job. I think this training and my experience will help me hit the ground running here at Air Canada."

Rachelle Enns
Rachelle Enns
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Example Answer 2

"Although I have not taken specific airline-related training, I have some certifications that I believe will be helpful. These include CPR, First Aid, and WHMIS training. If I'm fortunate enough to join Air Canada, I'm ready to devote my time to all of the required training and orientation required."

Ryan Brunner
Ryan Brunner
Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
How to Answer

It is okay if you have not had any airline-specific training during your career. Perhaps you have been formally trained in other areas that would be transferable to this role at Air Canada. (IE: Sales, Safety, Customer Service, Technical, etc.). Walk the interviewer through any on-the-job training you feel would be helpful to your success in this job from your first day on the job.

Ryan Brunner
Ryan Brunner
Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
Entry Level

"No, I have not had any specific airline-related training during my career, as this would be my first venture into the industry. I know this job requires advanced skills in Microsoft Suite and great communication skills, and I have had advanced training in both areas over the last three years. My training has included advanced Microsoft Excel courses and a SkillPath communication course."

Community Answers

Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.

Anonymous Answer

Although I have not taken specific airline-related training, I do have some current certifications that I believe will be helpful. These include CPR, First Aid, and customer focus scenario's training from my RMT courses.

Rachelle's Feedback

These training experiences will be very helpful! I recommend avoiding 'have not' statements in your interview, at least at the start of your response. I have offered a slight revision, below.

"I have some current certifications that I believe will be helpful. These include CPR, First Aid, and customer focus scenario training from my RMT courses. Being new to the airline industry, I look forward to taking your valuable training."

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35 Air Canada Interview Questions & Answers

Jump to any question in the set.

01 We prioritize the safety, comfort, and satisfaction of our customers. How will you ensure that our service standards are continually met on the job? SITUATIONAL 02 Have you ever had any direct airline-related training during your career? If so, how will that help you in this role? EDUCATION 03 Do you have any formal training in First Aid or CPR? EDUCATION 04 Have you received training on how to handle an in-flight emergency? EDUCATION 05 As a Flight Attendant, you will be asked to work a wide range of hours and a lot of overtime. Are you available to work a flexible and demanding schedule? DIRECT 06 If offered this position at Air Canada, you will be required to pass a criminal record check. Will you agree to a full background check if offered the position? DIRECT 07 What direct experience do you have in other customer-service-based roles, and how have they prepared you for this role? EXPERIENCE 08 Employees of Air Canada are expected to be reliable, on time, and accessible when on shift. How have you proven yourself to be a dedicated and reliable employee? BEHAVIORAL 09 Why are you the best choice for this position? DISCOVERY 10 We have a strict uniform policy for our frontline staff at Air Canada. Would you be comfortable with this policy? DIRECT 11 As a flight attendant, you would be responsible for ensuring the safety of all passengers. What would you do if you felt there was a safety threat during a flight? SITUATIONAL 12 What are the top three skills that will make you an ideal team member at Air Canada? DISCOVERY 13 What are you looking to get from a career with Air Canada? DISCOVERY 14 The work at Air Canada can throw a curve ball at our staff from time to time. When have you faced an unexpected difficulty on the job, and how did you handle the situation? BEHAVIORAL 15 When have you had to shift your priorities in response to sudden changes? BEHAVIORAL 16 How does this position fit into your career goals? CAREER GOALS 17 If you could start your career over again, what direction would you take? DISCOVERY 18 How would your current team say that you get along with others at work? DISCOVERY 19 How would you rate your communication skills on a scale from 1-10? COMMUNICATION 20 How would you describe your personality, and why would it benefit our team? DISCOVERY 21 What work situations excite and motivate you? DISCOVERY 22 Have you ever experienced a time when communication became an issue when working on a team? COMMUNICATION 23 Do you have any salary expectations if offered this job at Air Canada? SALARY 24 How do you work through setbacks in your work? DISCOVERY 25 Have you ever had a difficult boss, professor, or coworker? What made them difficult to work with, and how did you successfully interact with this person? BEHAVIORAL 26 Where do you see yourself five years from now with Air Canada? CAREER GOALS 27 What experience do you have using team-based messaging applications? EXPERIENCE 28 How do you determine your priorities when you have multiple things going on at once? ORGANIZATIONAL 29 How will you earn the trust of your coworkers? EQ 30 What unique qualities make you a top candidate for this role at Air Canada? DISCOVERY 31 What experience do you have relating to people with a background different from yours? DIVERSITY 32 How do you typically handle communicating bad news to a colleague or customer? COMMUNICATION 33 When have you had to successfully adapt to change in the workplace? ADAPTABILITY 34 How many days were you absent from work last year? DIRECT 35 Tell me about the types of team members you have difficulty working with. TEAMWORK
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Ryan Brunner
Written by Ryan Brunner
35 QUESTIONS & ANSWERS · AIR CANADA
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