Have you ever had any direct airline-related training during your career? If so, how will that help you in this role?
Regardless of any industry-related training you have been through, you must complete training specific to Air Canada. If you've previously been employed with any airlines, you've likely had some on-the-job training that may not be listed on your resume, and your interviewer would like you to walk through that training.
"As we've discussed, I've spent the last four years as a flight attendant with X Airlines. The training I received there spanned from great customer service techniques to advanced medical treatment courses to help me on the job. I think this training and my experience will help me hit the ground running here at Air Canada."
"Although I have not taken specific airline-related training, I have some certifications that I believe will be helpful. These include CPR, First Aid, and WHMIS training. If I'm fortunate enough to join Air Canada, I'm ready to devote my time to all of the required training and orientation required."
It is okay if you have not had any airline-specific training during your career. Perhaps you have been formally trained in other areas that would be transferable to this role at Air Canada. (IE: Sales, Safety, Customer Service, Technical, etc.). Walk the interviewer through any on-the-job training you feel would be helpful to your success in this job from your first day on the job.
"No, I have not had any specific airline-related training during my career, as this would be my first venture into the industry. I know this job requires advanced skills in Microsoft Suite and great communication skills, and I have had advanced training in both areas over the last three years. My training has included advanced Microsoft Excel courses and a SkillPath communication course."
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Anonymous Answer
Although I have not taken specific airline-related training, I do have some current certifications that I believe will be helpful. These include CPR, First Aid, and customer focus scenario's training from my RMT courses.
Rachelle's Feedback
These training experiences will be very helpful! I recommend avoiding 'have not' statements in your interview, at least at the start of your response. I have offered a slight revision, below.
"I have some current certifications that I believe will be helpful. These include CPR, First Aid, and customer focus scenario training from my RMT courses. Being new to the airline industry, I look forward to taking your valuable training."
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