Air Canada Mock Interview

Practice 35 Air Canada interview questions covering customer service, safety protocols, and aviation operations.

WRITTEN BY RYAN BRUNNER
QUESTION 1 OF 35

We prioritize the safety, comfort, and satisfaction of our customers. How will you ensure that our service standards are continually met on the job?

Rachelle Enns
Rachelle Enns
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Why the Interviewer Asks This Question

If you read their career site and customer service policy before your interview, you are likely familiar with Air Canada's customer service policies and values. Familiarize yourself with their customer service plans and how the job you are interviewing for plays a vital role in ensuring the safety and happiness of their passengers.

Rachelle Enns
Rachelle Enns
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Example Answer

"I understand through my research and personal experiences flying Air Canada that customers always come first. I wholeheartedly agree that the customer must be taken care of, even beyond their expectations. In this role, my day would be filled with meeting and greeting your passengers and ensuring their travels are as smooth and pain-free as possible. I would pride myself on always having a smile on my face and treating the passengers the way I expect to be treated."

Rachelle Enns
Rachelle Enns
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Example Answer 2

"I will ensure that your customer service standards are continually met by following your service protocols exactly. I am always willing to lend a hand and am a happy person, which creates a positive environment for customers. The travelers that use Air Canada's service expect a safe and friendly environment, and I'd be excited to bring that to work here every day."

Ryan Brunner
Ryan Brunner
Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
Entry Level

"As a new graduate, I'm excited for the opportunity to work with a renowned airline like Air Canada. I love that your organization has detailed service plans for any situation. In this role, delivering baggage on time and flight disruption plans would fall under my purview. No matter the situations I face, my number one job will always be to deliver timely and friendly service to any passenger."

Ryan Brunner
Ryan Brunner
Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
How to Answer

As you answer this question, highlight your ability to directly impact the safety and satisfaction of Air Canada customers in the job that you are interviewing for. By taking the time to read the job description for the role you are interviewing for before your interview, you'll be able to highlight your role in providing top-notch service.

Community Answers

Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.

Anonymous Answer

I will ensure that your customer service standards are continually met by following your service protocols, exactly. I am always willing to lend a hand, and I am a happy person, which creates a positive environment for customers.

Rachelle's Feedback

Abiding by protocols, and being an overall happy and helpful person is a great way to meet the standards of Air Canada. Good work!

Create a free account to add your own answer →
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35 Air Canada Interview Questions & Answers

Jump to any question in the set.

01 We prioritize the safety, comfort, and satisfaction of our customers. How will you ensure that our service standards are continually met on the job? SITUATIONAL 02 Have you ever had any direct airline-related training during your career? If so, how will that help you in this role? EDUCATION 03 Do you have any formal training in First Aid or CPR? EDUCATION 04 Have you received training on how to handle an in-flight emergency? EDUCATION 05 As a Flight Attendant, you will be asked to work a wide range of hours and a lot of overtime. Are you available to work a flexible and demanding schedule? DIRECT 06 If offered this position at Air Canada, you will be required to pass a criminal record check. Will you agree to a full background check if offered the position? DIRECT 07 What direct experience do you have in other customer-service-based roles, and how have they prepared you for this role? EXPERIENCE 08 Employees of Air Canada are expected to be reliable, on time, and accessible when on shift. How have you proven yourself to be a dedicated and reliable employee? BEHAVIORAL 09 Why are you the best choice for this position? DISCOVERY 10 We have a strict uniform policy for our frontline staff at Air Canada. Would you be comfortable with this policy? DIRECT 11 As a flight attendant, you would be responsible for ensuring the safety of all passengers. What would you do if you felt there was a safety threat during a flight? SITUATIONAL 12 What are the top three skills that will make you an ideal team member at Air Canada? DISCOVERY 13 What are you looking to get from a career with Air Canada? DISCOVERY 14 The work at Air Canada can throw a curve ball at our staff from time to time. When have you faced an unexpected difficulty on the job, and how did you handle the situation? BEHAVIORAL 15 When have you had to shift your priorities in response to sudden changes? BEHAVIORAL 16 How does this position fit into your career goals? CAREER GOALS 17 If you could start your career over again, what direction would you take? DISCOVERY 18 How would your current team say that you get along with others at work? DISCOVERY 19 How would you rate your communication skills on a scale from 1-10? COMMUNICATION 20 How would you describe your personality, and why would it benefit our team? DISCOVERY 21 What work situations excite and motivate you? DISCOVERY 22 Have you ever experienced a time when communication became an issue when working on a team? COMMUNICATION 23 Do you have any salary expectations if offered this job at Air Canada? SALARY 24 How do you work through setbacks in your work? DISCOVERY 25 Have you ever had a difficult boss, professor, or coworker? What made them difficult to work with, and how did you successfully interact with this person? BEHAVIORAL 26 Where do you see yourself five years from now with Air Canada? CAREER GOALS 27 What experience do you have using team-based messaging applications? EXPERIENCE 28 How do you determine your priorities when you have multiple things going on at once? ORGANIZATIONAL 29 How will you earn the trust of your coworkers? EQ 30 What unique qualities make you a top candidate for this role at Air Canada? DISCOVERY 31 What experience do you have relating to people with a background different from yours? DIVERSITY 32 How do you typically handle communicating bad news to a colleague or customer? COMMUNICATION 33 When have you had to successfully adapt to change in the workplace? ADAPTABILITY 34 How many days were you absent from work last year? DIRECT 35 Tell me about the types of team members you have difficulty working with. TEAMWORK
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Ryan Brunner
Written by Ryan Brunner
35 QUESTIONS & ANSWERS · AIR CANADA
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