How to Answer: Have you ever worked in a customer service role before? If so, what did you like and dislike about it?
Advice and answer examples written specifically for a Business Development Representative job interview.
3. Have you ever worked in a customer service role before? If so, what did you like and dislike about it?
How to Answer
Even if you don't have direct experience in business development, the interviewer will likely still be interested in you if you've held any retail or customer service jobs in the past. They will be looking to see that you are able to effectively handle customer complaints (i.e., that you show resilience) and that you strive to make customers happy because you like to help them. Both of these skills are transferrable to the business development representative role.
Written by Marcie Wilmot on February 26th, 2021
Answer Example
"Throughout college, I worked in a retail role where I sold tea at the mall. The job entailed standing outside the store door with samples of tea and persuading potential customers to come inside to try one. This wasn't necessarily an easy job - and this part wasn't always fun - because most passersby had absolutely no interest in coming into our store. I learned over time how to become more engaging, using my friendliness and humor to coax more and more people into trying the tea. I also learned not to take it personally if someone declined my offer; if one person said no, I just looked around for the next person who might say yes. And, perhaps most importantly, I discovered how much I enjoyed making people happy. Those people who I converted into paying customers were always so delighted by their purchase, and I found that to be very satisfying."
Written by Marcie Wilmot on February 26th, 2021
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