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Top 25 Real Estate Receptionist Interview Questions

Question 1 of 28
Give me an example of when you received excellent feedback from a customer.
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Question 2 of 28
What does great customer service look like to you?
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How to Answer
Answer this question by putting emphasis on respect, good communication and professionalism. You should always take time to carefully listen to customers and ensure you are a good representative of the company.

Answer Example
"Customer service involves professionalism, excellent communication and respectful interactions. It is imperative to always listen to what the customers have to say and take their perspective into consideration. It is furthermore mandatory to do your best to resolve their issues in a timely fashion."
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Question 3 of 28
Tell me the top three office related skills that you possess.
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How to Answer
Ensure to review the job posting before the interview to familiarize yourself with the work involved and skills required for this position. Answer this question by mentioning two skills listed and an additional skill that you possess, which will contribute to your success in this role.

Answer Example
"The top three office related skills that I possess are time management, organizational and relationship building skills."
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Question 4 of 28
What is your primary goal when answering the phone?
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How to Answer
Answer this question by putting emphasis on respect, good communication and professionalism. You should always take time to carefully listen to customers and ensure you are a good representative of the company, and seek to help them in a timely fashion.

Answer Example
"My primary goal is to assist customers to the best of my ability so as to resolve their issues in a timely fashion."
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Question 5 of 28
Real Estate is a very fast paced environment with multiple tasks going on at a time. As such, tell me about your organizational skills.
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How to Answer
Tell the interviewer about your organizational skills in a work environment by providing an example of your capabilities.

Answer Example
"I believe excellent organizational skills are essential to successfully perform the duties of a Real Estate Receptionist. For instance, if I have to perform numerous duties in a short period of time, I need to know how to prioritize and meet the respective deadlines. I will use lists to keep track of upcoming duties by prioritizing the most urgent ones, and a calendar to keep track of deadlines. Regarding the documentation, I will ensure to keep the different documents in their respective place to facilitate the organizational process."
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Question 6 of 28
How would you describe your communication skills?
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Question 7 of 28
Real estate is a very deadline driven industry. As such, tell me about your time management skills, and what you would do should you be unable to complete everything that was asked of you by the end of the workday.
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Question 8 of 28
What is your greatest weakness, and what are you doing to improve in that area?
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Question 9 of 28
What do you know about our company?
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Question 10 of 28
Tell me about your professional experience against the position you applied for.
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Question 11 of 28
Tell me about your reception experience.
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Question 12 of 28
Tell me about your computer skills, including your proficiency in real estate programs and software.
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Question 13 of 28
As a Real Estate Receptionist you have many opportunities to improve company processes and customer service. In that respect, what is the biggest impact you have made in your most recent position?
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Question 14 of 28
Why do you want to work in real estate?
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Question 15 of 28
Do you enjoy interacting with the public?
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Question 16 of 28
Have you ever made an error as a Receptionist?
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Question 17 of 28
What is your greatest strength?
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Question 18 of 28
Tell me about your educational qualifications, and how they will contribute to your success in this position.
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Question 19 of 28
In your opinion, what are the three most important skills that a Real Estate Receptionist should have?
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Question 20 of 28
What are your long term career goals?
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Question 21 of 28
Describe a situation when you had an angry customer contact you. How did you or would you handle the situation?
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Question 22 of 28
Why are you the best Real Estate Receptionist for us?
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Question 23 of 28
How do you prioritize when you, for instance, have three phone calls on hold and a customer waiting in front of your desk?
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Question 24 of 28
What are your short-term career goals?
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Question 25 of 28
How would your former employer describe your work ethic?
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Question 26 of 28
What motivates you in your professional life?
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Question 27 of 28
Real estate never slows down. Are you able to work overtime, evenings, weekends, or holidays as needed?
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Question 28 of 28
We have a multi-line telephone system. How many lines are you accustomed to answering?
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About Real Estate Receptionist

August 18th, 2017

Real estate receptionists perform all the duties of a receptionist in any office but in the context of the real estate industry. Real estate receptionists work in a real estate office where they receive visitors, answer phone calls, answer real-estate related queries over the phone or by mail and liaise between the clients and employees. Strong organization, verbal and written communication and problem-solving skills are essential for this role as is attention to details and excellent customer service.

A high school diploma is the minimum requirement for anyone wishing to work as a real estate receptionist. Some of the larger real estate companies will also provide on-the-job training in the practices relevant to their organization. Obtaining a certification or associates degree in a related area can make it easier for you to find a high-paying job with an established real estate company. Experience in any role that involves customer service will boost your chances of getting a job as a real estate reception.

At the interview for a real estate receptionist job, the interviewer will ask you what you think makes you a good fit for this job. You will have to convince them that you can bring a unique set of skills to the job that they are not likely to find in other applicants. Your answers must demonstrate your confidence, communication skills, passion for the job and efficiency in multi-tasking. Do go for the interview unprepared. Reading through real estate receptionist mock interview questions will help you formulate answers that showcase your skills and expertise as a real estate receptionist.

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