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Real Estate Receptionist Interview
Questions

28 Questions and Answers by Rachelle Enns

Updated August 30th, 2018 | Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Job Interviews     Careers     Business    
Question 1 of 28
Do you enjoy interacting with the public?
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How to Answer
When an interviewer asks such a question, it is highly likely that you frequently will have interact with the public. As such, the interviewer wants to ensure you have good communication skills and that you are customer-oriented. Answer this question by providing an example of your communication and relationship building skills in another position as for employers, past behavior is a good predictor of future behavior.
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Answer Examples
1.
Do you enjoy interacting with the public?
When an interviewer asks such a question, it is highly likely that you frequently will have interact with the public. As such, the interviewer wants to ensure you have good communication skills and that you are customer-oriented. Answer this question by providing an example of your communication and relationship building skills in another position as for employers, past behavior is a good predictor of future behavior.

Rachelle's Answer
"I pride myself on my excellent communication and relationship building skills, and I truly love interacting with the public. For instance, in my last role at (X company), I regularly had to interact with the public in my position of (X position title). I (.... X further information re: communication/relationship building projects or duties undertaken and ability to successfully interact with the public)."
2.
What is your primary goal when answering the phone?
Answer this question by putting emphasis on respect, good communication and professionalism. You should always take time to carefully listen to customers and ensure you are a good representative of the company, and seek to help them in a timely fashion.

Rachelle's Answer
"My primary goal is to assist customers to the best of my ability so as to resolve their issues in a timely fashion."
3.
Give me an example of when you received excellent feedback from a customer.
Always review the job posting before an interview to familiarize yourself with the personality traits the employer is seeking. Answer this question by mentioning some of the familiarity traits listed by providing an example in a professional setting.

Rachelle's Answer
"I received excellent feedback from a customer while employed for (X company) as (X position title) (... X further information regarding the situation). The customer was particularly impressed by my ability to complete his project on a very short deadline while providing high quality services, and he did not hesitate to praise my work to my superior."
4.
What is your greatest strength?
Answer by telling the interviewer what your greatest strength is, related to the position you applied for. Ensure to mention how this strength will contribute to your success as a Real Estate Receptionist.

Rachelle's Answer
"My greatest strength is that I am extremely customer-oriented. For instance, while employed for (X employer) as a Receptionist, I (X further information re: past experience demonstrating your customer-oriented and relationship building skills, relevant to the job posting)."
5.
Why do you want to work in real estate?
Provide an answer as to the reasons that led you to pursue a career in real estate, and link this answer to the position you are applying for - so as to demonstrate your chosen career field/original career goal is in line with this role.

Rachelle's Answer
"I decided to pursue a career in real estate because I (X reasons for pursuing that career, such as passion for this field or having a parent who worked in this field). I also sincerely feel the position I applied for is a perfect fit as I already possess the personality traits, required experience and educational qualifications for this role."
6.
How would you describe your communication skills?
Should such a question be asked, it is highly likely that communication will be particularly important in the work that you will be performing for this employer. This is why you should always ensure to review the job posting before the interview to familiarize yourself with the day-to-day work involved. Such question would be expected if you are adequately prepared for the interview.

Answer this question by providing an example of your excellent communication skills.

Rachelle's Answer
"I pride myself on my excellent communication skills. For instance, (X example of your excellent communication skills, e.g., when working on a team project in a professional or volunteer capacity, or in a university setting, and how your skills contributed to the project's success)."
7.
In your opinion, what are the three most important skills that a Real Estate Receptionist should have?
Ensure to review the job posting before the interview to familiarize yourself with the work involved and skills required for this position. Answer this question by mentioning two skills listed and an additional skill that you possess, which will contribute to your success in this role.

Rachelle's Answer
"The top three skills required to be successful in this role are relationship building skills, ability to work under pressure and being customer-oriented. I can proudly say I possess all of the above."
8.
Real Estate is a very fast paced environment with multiple tasks going on at a time. As such, tell me about your organizational skills.
Tell the interviewer about your organizational skills in a work environment by providing an example of your capabilities.

Rachelle's Answer
"I believe excellent organizational skills are essential to successfully perform the duties of a Real Estate Receptionist. For instance, if I have to perform numerous duties in a short period of time, I need to know how to prioritize and meet the respective deadlines. I will use lists to keep track of upcoming duties by prioritizing the most urgent ones, and a calendar to keep track of deadlines. Regarding the documentation, I will ensure to keep the different documents in their respective place to facilitate the organizational process."
9.
As a Real Estate Receptionist you have many opportunities to improve company processes and customer service. In that respect, what is the biggest impact you have made in your most recent position?
Answer this question by providing an example of a situation in a professional capacity - preferably related to customer service and the position you applied for - by mentioning a project or initiative you are particularly proud of, such as going above and beyond to ensure the company's success.

Alternatively, provide an example in any other professional or volunteer capacity, or in a university setting. Add that you are positive your skills will be transferable in this role.

Rachelle's Answer
"I am particularly proud of the time I (X project/initiative you are particularly proud of). I went above and beyond because the client's satisfaction mattered to me and my employer, and (X other reasons why you were committed to the delivery of high quality services). The client was so satisfied by the high level of commitment and quality of my work that he hired our company for all of his upcoming projects, which significantly contributed to the company's bottom line."
10.
What does great customer service look like to you?
Answer this question by putting emphasis on respect, good communication and professionalism. You should always take time to carefully listen to customers and ensure you are a good representative of the company.

Rachelle's Answer
"Customer service involves professionalism, excellent communication and respectful interactions. It is imperative to always listen to what the customers have to say and take their perspective into consideration. It is furthermore mandatory to do your best to resolve their issues in a timely fashion."
11.
What do you know about our company?
Tell the interviewer about your knowledge of the company you applied for. It is imperative to always conduct your due diligence before an interview by reviewing the job description, company website and social media pages to familiarize yourself with the company and work involved. It is also important to show the interviewer you did not apply to the advertised position simply because you are looking for just any job, but that you wish to work for this company specifically.

Rachelle's Answer
"I reviewed the job description and website before this interview and know you are a company specializing in (X services you noticed on the company website). I am particularly excited about (X programs/initiatives) that I saw on your (website/social media pages) as I (X reasons you are excited about these programs/initiatives, such as passion or similar initiatives undertaken in school or volunteer capacity)."
12.
What is your greatest weakness, and what are you doing to improve in that area?
Tell the interviewer your greatest weakness which can nevertheless benefit you in this position.

Rachelle's Answer
"I am sometimes overly independent and incredibly meticulous as I am used to completing projects on my own instead of delegating them, to complete them in a quicker fashion. But throughout my career, I have come to realize that I am working as part of a team of professionals who are as capable as I am and whose perspective can be greatly valuable. As such, I try to seek my colleagues' input as much as possible as we are all working to benefit the company."
13.
Real estate is a very deadline driven industry. As such, tell me about your time management skills, and what you would do should you be unable to complete everything that was asked of you by the end of the workday.
Answer this question by providing evidence of your time management skills.

Rachelle's Answer
"I frequently work on tight deadlines, which I throughly enjoy. To make sure I meet them, I anticipate and identify the most pressing project and use to-do lists and a calendar to keep track of all upcoming duties and important events. I review my list every morning and at the end of each day to ensure the duties assigned were completed in a successful fashion. I also do not hesitate to work overtime or delegate if necessary."
14.
Tell me the top three office related skills that you possess.
Ensure to review the job posting before the interview to familiarize yourself with the work involved and skills required for this position. Answer this question by mentioning two skills listed and an additional skill that you possess, which will contribute to your success in this role.

Rachelle's Answer
"The top three office related skills that I possess are time management, organizational and relationship building skills."
15.
Tell me about your professional experience against the position you applied for.
Provide an overview of your professional experience while putting emphasis on your real estate and reception experience as per the advertised position, proving you indeed have the qualifications required for this position.

Review the job description before your interview and answer this question by selecting some of the main duties on the posting and telling the interviewer you have performed these duties in the past, when and how.

Rachelle's Answer
"I pursued a Bachelor's degree in X at (X university) and upon graduation I worked as an Intern for [X company] where I was responsible for [X real estate related duties ]. Since this internship, I have also gained considerable reception experience working for [X company] where I managed [X reception related duties] and for [X company] where I was responsible for [X reception related duties]. These are some of the reasons I believe I am a perfect fit for your position."
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28 Real Estate Receptionist Interview Questions
Win your next job by practicing from our question bank. We have thousands of questions and answers created by interview experts.
Interview Questions
  1. Do you enjoy interacting with the public?
  2. What is your primary goal when answering the phone?
  3. Give me an example of when you received excellent feedback from a customer.
  4. What is your greatest strength?
  5. Why do you want to work in real estate?
  6. How would you describe your communication skills?
  7. In your opinion, what are the three most important skills that a Real Estate Receptionist should have?
  8. Real Estate is a very fast paced environment with multiple tasks going on at a time. As such, tell me about your organizational skills.
  9. As a Real Estate Receptionist you have many opportunities to improve company processes and customer service. In that respect, what is the biggest impact you have made in your most recent position?
  10. What does great customer service look like to you?
  11. What do you know about our company?
  12. What is your greatest weakness, and what are you doing to improve in that area?
  13. Real estate is a very deadline driven industry. As such, tell me about your time management skills, and what you would do should you be unable to complete everything that was asked of you by the end of the workday.
  14. Tell me the top three office related skills that you possess.
  15. Tell me about your professional experience against the position you applied for.
  16. Tell me about your computer skills, including your proficiency in real estate programs and software.
  17. Tell me about your reception experience.
  18. Have you ever made an error as a Receptionist?
  19. Tell me about your educational qualifications, and how they will contribute to your success in this position.
  20. We have a multi-line telephone system. How many lines are you accustomed to answering?
  21. What are your long term career goals?
  22. Describe a situation when you had an angry customer contact you. How did you or would you handle the situation?
  23. Why are you the best Real Estate Receptionist for us?
  24. How do you prioritize when you, for instance, have three phone calls on hold and a customer waiting in front of your desk?
  25. What are your short-term career goals?
  26. How would your former employer describe your work ethic?
  27. What motivates you in your professional life?
  28. Real estate never slows down. Are you able to work overtime, evenings, weekends, or holidays as needed?
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