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Real Estate Receptionist Interview

28 Questions and Answers by Rachelle Enns

Updated August 30th, 2018 | Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Question 1 of 28
What does great customer service look like to you?
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How to Answer
Answer this question by putting emphasis on respect, good communication and professionalism. You should always take time to carefully listen to customers and ensure you are a good representative of the company.
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What does great customer service look like to you?
Answer this question by putting emphasis on respect, good communication and professionalism. You should always take time to carefully listen to customers and ensure you are a good representative of the company.

Rachelle's Answer
"Customer service involves professionalism, excellent communication and respectful interactions. It is imperative to always listen to what the customers have to say and take their perspective into consideration. It is furthermore mandatory to do your best to resolve their issues in a timely fashion."
What do you know about our company?
Tell the interviewer about your knowledge of the company you applied for. It is imperative to always conduct your due diligence before an interview by reviewing the job description, company website and social media pages to familiarize yourself with the company and work involved. It is also important to show the interviewer you did not apply to the advertised position simply because you are looking for just any job, but that you wish to work for this company specifically.

Rachelle's Answer
"I reviewed the job description and website before this interview and know you are a company specializing in (X services you noticed on the company website). I am particularly excited about (X programs/initiatives) that I saw on your (website/social media pages) as I (X reasons you are excited about these programs/initiatives, such as passion or similar initiatives undertaken in school or volunteer capacity)."
Give me an example of when you received excellent feedback from a customer.
Always review the job posting before an interview to familiarize yourself with the personality traits the employer is seeking. Answer this question by mentioning some of the familiarity traits listed by providing an example in a professional setting.

Rachelle's Answer
"I received excellent feedback from a customer while employed for (X company) as (X position title) (... X further information regarding the situation). The customer was particularly impressed by my ability to complete his project on a very short deadline while providing high quality services, and he did not hesitate to praise my work to my superior."
What is your greatest weakness, and what are you doing to improve in that area?
Tell the interviewer your greatest weakness which can nevertheless benefit you in this position.

Rachelle's Answer
"I am sometimes overly independent and incredibly meticulous as I am used to completing projects on my own instead of delegating them, to complete them in a quicker fashion. But throughout my career, I have come to realize that I am working as part of a team of professionals who are as capable as I am and whose perspective can be greatly valuable. As such, I try to seek my colleagues' input as much as possible as we are all working to benefit the company."
Real estate is a very deadline driven industry. As such, tell me about your time management skills, and what you would do should you be unable to complete everything that was asked of you by the end of the workday.
Answer this question by providing evidence of your time management skills.

Rachelle's Answer
"I frequently work on tight deadlines, which I throughly enjoy. To make sure I meet them, I anticipate and identify the most pressing project and use to-do lists and a calendar to keep track of all upcoming duties and important events. I review my list every morning and at the end of each day to ensure the duties assigned were completed in a successful fashion. I also do not hesitate to work overtime or delegate if necessary."
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