Always review the job posting before an interview to familiarize yourself with the personality traits the employer is seeking. Answer this question by mentioning some of the familiarity traits listed by providing an example in a professional setting.
"I received excellent feedback from a customer while employed for (X company) as (X position title) (... X further information regarding the situation). The customer was particularly impressed by my ability to complete his project on a very short deadline while providing high quality services, and he did not hesitate to praise my work to my superior."
Should such a question be asked, it is highly likely that communication will be particularly important in the work that you will be performing for this employer. This is why you should always ensure to review the job posting before the interview to familiarize yourself with the day-to-day work involved. Such question would be expected if you are adequately prepared for the interview. Answer this question by providing an example of your excellent communication skills.
"I pride myself on my excellent communication skills. For instance, (X example of your excellent communication skills, e.g., when working on a team project in a professional or volunteer capacity, or in a university setting, and how your skills contributed to the project's success)."
Answer this question by providing evidence of your time management skills.
"I frequently work on tight deadlines, which I throughly enjoy. To make sure I meet them, I anticipate and identify the most pressing project and use to-do lists and a calendar to keep track of all upcoming duties and important events. I review my list every morning and at the end of each day to ensure the duties assigned were completed in a successful fashion. I also do not hesitate to work overtime or delegate if necessary."
Tell the interviewer your greatest weakness which can nevertheless benefit you in this position.
"I am sometimes overly independent and incredibly meticulous as I am used to completing projects on my own instead of delegating them, to complete them in a quicker fashion. But throughout my career, I have come to realize that I am working as part of a team of professionals who are as capable as I am and whose perspective can be greatly valuable. As such, I try to seek my colleagues' input as much as possible as we are all working to benefit the company."
Tell the interviewer about your knowledge of the company you applied for. It is imperative to always conduct your due diligence before an interview by reviewing the job description, company website and social media pages to familiarize yourself with the company and work involved. It is also important to show the interviewer you did not apply to the advertised position simply because you are looking for just any job, but that you wish to work for this company specifically.
"I reviewed the job description and website before this interview and know you are a company specializing in (X services you noticed on the company website). I am particularly excited about (X programs/initiatives) that I saw on your (website/social media pages) as I (X reasons you are excited about these programs/initiatives, such as passion or similar initiatives undertaken in school or volunteer capacity)."
Provide an overview of your professional experience while putting emphasis on your real estate and reception experience as per the advertised position, proving you indeed have the qualifications required for this position. Review the job description before your interview and answer this question by selecting some of the main duties on the posting and telling the interviewer you have performed these duties in the past, when and how.
"I pursued a Bachelor's degree in X at (X university) and upon graduation I worked as an Intern for [X company] where I was responsible for [X real estate related duties ]. Since this internship, I have also gained considerable reception experience working for [X company] where I managed [X reception related duties] and for [X company] where I was responsible for [X reception related duties]. These are some of the reasons I believe I am a perfect fit for your position."
Answer this question by mentioning your reception experience in any capacity, i.e., even in positions you did not officially work as a Receptionist.
"I worked as a Receptionist for (X company) where I was responsible for (X duties as per the job posting). I also performed reception related duties at (X company) where I was initially hired as a/an (X title), including (X reception related duties)."
Always do your due diligence beforehand by reviewing the job posting, company website and social media pages to familiarize yourself with the work involved and technical requirements. Should technical skills be a requirements, including proficiency in specific programs or software, these are likely to already be outlined on the job posting. If you applied for this role, the interviewer assumes you already know about these requirements, that you are already proficient and/or that you are currently studying for these programs or software (i.e., studies in progress).
"I am proficient in (X programs/software, including some mentioned as requirements on the job posting, if you are indeed proficient). I am also currently studying for (X programs/software). I additionally read on your posting that you require (X program/software); I am not yet proficient but am absolutely willing to study for this program/software)."
Answer this question by providing an example of a situation in a professional capacity - preferably related to customer service and the position you applied for - by mentioning a project or initiative you are particularly proud of, such as going above and beyond to ensure the company's success. Alternatively, provide an example in any other professional or volunteer capacity, or in a university setting. Add that you are positive your skills will be transferable in this role.
"I am particularly proud of the time I (X project/initiative you are particularly proud of). I went above and beyond because the client's satisfaction mattered to me and my employer, and (X other reasons why you were committed to the delivery of high quality services). The client was so satisfied by the high level of commitment and quality of my work that he hired our company for all of his upcoming projects, which significantly contributed to the company's bottom line."
Provide an answer as to the reasons that led you to pursue a career in real estate, and link this answer to the position you are applying for - so as to demonstrate your chosen career field/original career goal is in line with this role.
"I decided to pursue a career in real estate because I (X reasons for pursuing that career, such as passion for this field or having a parent who worked in this field). I also sincerely feel the position I applied for is a perfect fit as I already possess the personality traits, required experience and educational qualifications for this role."
When an interviewer asks such a question, it is highly likely that you frequently will have interact with the public. As such, the interviewer wants to ensure you have good communication skills and that you are customer-oriented. Answer this question by providing an example of your communication and relationship building skills in another position as for employers, past behavior is a good predictor of future behavior.
"I pride myself on my excellent communication and relationship building skills, and I truly love interacting with the public. For instance, in my last role at (X company), I regularly had to interact with the public in my position of (X position title). I (.... X further information re: communication/relationship building projects or duties undertaken and ability to successfully interact with the public)."
Tell the interviewer whether you ever made significant errors, and how resolved the situation. Alternatively, humbly mention the reasons why this never happened to you.
"Fortunately, I have never made errors because I am extremely meticulous and always review my work numerous times before completion to ensure accuracy."
Answer by telling the interviewer what your greatest strength is, related to the position you applied for. Ensure to mention how this strength will contribute to your success as a Real Estate Receptionist.
"My greatest strength is that I am extremely customer-oriented. For instance, while employed for (X employer) as a Receptionist, I (X further information re: past experience demonstrating your customer-oriented and relationship building skills, relevant to the job posting)."
Tell the interviewer the degrees and certifications that you have, by emphasizing the ones that will help you succeed in this role.
"I have a Bachelor's degree in Management from the University of Florida and a Real Estate Certificate from the University of Pennsylvania. Based upon these courses of study, I know that these qualifications will undoubtedly help me be highly successful on the job."
Ensure to review the job posting before the interview to familiarize yourself with the work involved and skills required for this position. Answer this question by mentioning two skills listed and an additional skill that you possess, which will contribute to your success in this role.
"The top three skills required to be successful in this role are relationship building skills, ability to work under pressure and being customer-oriented. I can proudly say I possess all of the above."
Tell the interviewer your career goals in ~seven to ten years from now, e.g., where you see yourself, the position you would like to hold, whether you would be interested in keeping the same position for the long term, and so on. Answer by emphasizing your desire to commit to one employer and grow within the organization. This will demonstrate your commitment to one organization and that you will not leave for another opportunity.
"In seven to ten years from now, for instance, I hope to have grown within the same company and moved to a position involving more managerial duties, e.g., such as working as a Team Leader, which will enable me to have a greater impact on the success of the company. I wish to commit to one employer and have a long-term career as opposed to a job."
Answer this question by providing examples of your customer service and relationship building skills. Furthermore mention your ability to work under pressure while remaining calm, collected and professional at all times. Lastly, provide an example of a situation reflecting your ability to handle an angry customer.
"I always remain calm and professional as I must ensure to adequately represent the company at all times. I calmly listen to the customer, and then do my very best to assist him/her in a timely fashion regardless of how angry he/she is. In the event I am unable to solve his/her issues, I immediately get in touch with my superior, or a more experienced colleague should my supervisor be unavailable. An example of a situation with an angry customer is (X situation) when working as a/an (X position title) for (X company). (.... X details regarding the situation and how you respectfully and successfully handled the situation, resulting in positive resolution)."
Answer by emphasizing your greatest strengths against the advertised position. What do you pride yourself on the most? Which strengths will be, in your opinion, most beneficial to this role? Which will contribute to the company's success? Which strengths make you indispensable?
"I am a hard worker who does not hesitate to go above and beyond to ensure successful completion of projects, and I am more than willing to take on duties beyond my original job scope. I sincerely believe the company's success is my success. I furthermore meet the required professional and educational qualifications for this role."
Answer this question by putting emphasis on respect, good communication and professionalism. You should always take time to carefully listen to customers and ensure you are a good representative of the company.
"Customer service involves professionalism, excellent communication and respectful interactions. As such, I believe it is imperative to assist customers to the best of my ability so as to resolve their issues in a timely fashion. In this particular situation, I would do my best to answer customers in the order they contacted me and I would not hesitate to kindly tell the customer in front of me to wait one instant as customers who contact me over the phone matter as much as in-person customers."
Provide an honest answer and do not hesitate to mention you would be open to eventually moving up the ladder should the opportunity arise, i.e., that growth opportunities will be more than welcome. This will demonstrate you have leadership skills, a willingness to learn beyond your original job scope, and a desire to commit to your employer.
"I see myself working for the same employer, being established and having grown with the organization and contribute to the bottom line. I hope to keep learning and being given the opportunity to prove myself as a valuable team member."
Employers are looking for commitment, reliability, respect and professionalism, among other things. As such, answer this question by including how committed, reliable, respectful and professional you are, notwithstanding the challenges you may face.
"My supervisor would describe my work ethic as excellent. I am a hard worker who thrives on challenges and who works tireless to get the job done. I am also a committed and reliable professional who remains highly respectful and professional at all times."
Tell the interviewer about your passion for this career, what motivates you to be the best in your field, and what you look forward to the most in this position. Review the job posting and company website before your interview to familiarize yourself with the company and duties involved, and mention one or many duties that you look the most forward to (related to your motivation), and why. This will show the interviewer that you are passionate about your work and that you also did your due diligence before your interview.
"What motivates me the most is becoming the best in my field, and as a result having the opportunity to make an impact on a greater scale and contribute to the company's long-term success. For instance, with this position, what motivates me the most is the opportunity to (X newly acquired duties that will enable you to help the company be more successful, as per the job posting)."
Always ensure to review the job posting before the interview to familiarize yourself with the work schedules. Should an interviewer ask such a question, it is highly likely you will have to work such days/hours. As such, the interviewer will expect you to have applied for the position after carefully reading it, in turn expecting you to be able to work as needed. Should these requirements be mentioned on the job posting and should you answer in the negative, you may be immediately disqualified. Not only would you not meet a crucial requirement for the role, this would also show you did not carefully read the job posting before applying and the interviewer may think you simply applied to get any job - and as such, you are not serious about working for this employer specifically and/or will not commit.
"I carefully reviewed the job posting numerous times before this interview and am aware of the work schedules. I am willing to work over the weekend, in the evenings, overtime and holidays, as needed."
Always review the job posting before the interview to familiarize yourself with the duties involved and preferred qualifications for the successful incumbent. Answer this question by mentioning the telephone systems you have had to operate - including the one(s) listed on the job posting if you have such experience, to demonstrate you are indeed the perfect candidate for the job by virtue of your previous experience - and the company(ies) you were working for. Should you not have such experience, emphasize you are a quick learner and that you have a willingness to learn, as required by the employer.
"I have experience using a multi-line telephone system, which I have used extensively in my position of (X position title) for (X company)."
Real estate receptionists perform all the duties of a receptionist in any office but in the context of the real estate industry. Real estate receptionists work in a real estate office where they receive visitors, answer phone calls, answer real-estate related queries over the phone or by mail and liaise between the clients and employees. Strong organization, verbal and written communication and problem-solving skills are essential for this role as is attention to details and excellent customer service.
A high school diploma is the minimum requirement for anyone wishing to work as a real estate receptionist. Some of the larger real estate companies will also provide on-the-job training in the practices relevant to their organization. Obtaining a certification or associates degree in a related area can make it easier for you to find a high-paying job with an established real estate company. Experience in any role that involves customer service will boost your chances of getting a job as a real estate reception.
At the interview for a real estate receptionist job, the interviewer will ask you what you think makes you a good fit for this job. You will have to convince them that you can bring a unique set of skills to the job that they are not likely to find in other applicants. Your answers must demonstrate your confidence, communication skills, passion for the job and efficiency in multi-tasking. Do go for the interview unprepared. Reading through real estate receptionist mock interview questions will help you formulate answers that showcase your skills and expertise as a real estate receptionist.