Teleperformance Mock Interview
Practice 35 Teleperformance interview questions covering customer service scenarios, multilingual skills, and call center operations.
Question 29 of 35
If a colleague wasn't pulling their weight on a project here at Teleperformance, how would you handle that situation?
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Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
In looking for you to join the team at Teleperformance, your interviewer will be expecting that you can lead and manage others in large project work. In this role, you may run into a person that doesn't want to do their fair share of the work on a project. Your interviewer will be looking to hear that you are able to handle a situation like this with a direct approach. As well, they'll want to know that you can do so with respect and a forward vision for the project. If you have an example of a time where you dealt with a colleague in a situation like this, don't hesitate to talk about how you handled it with ease and success. As well, don't hesitate to talk about how you value accountability and responsibility in your work.
Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
"On any project, a true team effort is a must. Every person involved has a specific role to play, and I know mine. If a team member wasn't doing the necessary work or giving the necessary information, as a leader, I would first approach them directly in a one-on-one situation to reset my expectations for them as part of the project. I wouldn't place blame. I would listen to them and absorb what they were saying to me. Ultimately I would stay positive. I'd stress just how critical their involvement is to this project was, and that the project goes as the people driving it goes, and if they lacked support in some way, then we would resolve that issue."
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Firstly I would ask what’s the issue, most of the time when people are underperforming at work, there’s a personal issue laying underneath, I would listen closely, try to understand the situation, and come up with a solution together with them — the most probable outcome would be recommending professional help, such as a therapist because I believe there’s a limit to the help I can offer.
Marcie's Feedback
You're right that a lot of the time there's a personal issue that's underlying lackluster work performance. Being a good listener and trying to help your colleague find a solution would definitely be helpful. Recommending they talk to someone else is also a good idea - either a therapist or perhaps their manager. You might also mention that you'd talk to your manager about the issue if your peer's job performance didn't begin to improve. Great job!
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