As Teleperformance looks to provide customized solutions to their customers using a team-based approach, communication is the key to success. With this question, your interviewer is giving you the opportunity to rate and openly discuss your communication skills. As you answer, you of course want to reiterate that you have great verbal/written skills and excellent listening skills. As well, you can surely talk about areas where you are looking to improve as well. As you rate yourself, don't hesitate to give an example of a time where your great communication skills helped lead to a win for you or your team in the workplace.