Teleperformance Mock Interview
Practice 35 Teleperformance interview questions covering customer service scenarios, multilingual skills, and call center operations.
Question 35 of 35
If hired at Teleperformance, how would you go about building rapport with the team that you will be working with and with potential clients?
How to Answer
Example Answer
Community Answers
Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
In looking to hire you as a critical member of their team at Teleperformance, your interviewer wants to know the steps you would take from your first day forward on building rapport, trust, and respect with all colleagues and clients that you would be working closely with. In the business of providing excellent customer service, building rapport, and trust is step one to success. There are many ways to build rapport and each individual's personality could lend itself to different methods of building it. As you answer, try to think about some of the core values of Teleperformance, like integrity, respect, and professionalism, and work those values into how you would build trust if hired for this role.
Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
"To build rapport with a team that's new to me, I try to get to know each individual on a personal basis. Even though I will likely not develop close personal friendships with each of them, I think it helps to know one another on somewhat of a personal level. It is easier to work together, especially in trying situations, if the team and I have some level of personal respect for one another. Other than that, I ask the team to allow me to follow through on what I say. I make sure that when I tell the team that I will help them with something, that I follow through. I make sure that the communication is always open with the team, even if the information I may be communicating is not to their liking. I find that people respect honesty and transparency much more than just getting lip service or having someone tell them what they want to hear."
Write Your Answer
0 - Character Count
Anonymous Answer
A positive attitude goes a long way, I stand by the saying that you should treat others the way you’d like to be treated.
It’s important to build trust with your clients and colleagues as well, therefore I would follow through with my promises and deliver without exception.
Marcie's Feedback
Having a positive attitude, treating others in a nice manner, and delivering on your promises are all great ways to build trust and build rapport with both colleagues and clients. Can you briefly talk as well about a time when you successfully built a rapport with others at work or school? This will show the interviewer that you are capable in this area. Great job!!
Unlock All 35 Teleperformance Questions
Unlock expert responses for customer service and operational interview questions.
Get StartedJump to Question