Sometimes the services offered by Teleperformance can be confusing to new clients. How do you explain complicated concepts to those who may not understand?

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Community Answers

In asking this question, your interviewer wants to know that you are capable of explaining complex ideas without being condescending to your colleagues or clients and that you don't talk over their heads. Give them an example of how you break down information to make it more easily digestible for the average person. If it helps, try to think of a presentation about a complex topic, such as a proposal to solve a challenging problem. The solution may seem obvious to you, but everyone else in the room is scratching their heads trying to figure out what you're talking about. When you can define key terms and phrases to make them more relevant to your audience, you have skill! Not everyone can do this. Prepare an example that demonstrates your communication skills and your ability to convey complex information in easy to understand terms so your interviewer gets the sense that you will be able to.

"I find that when there is a complicated concept to teach, visual aids are always the way to go. Did you know that 65% of people are visual learners and that presentations with visual components are 43% more persuasive? I took a course on creating effective info-graphics and will often implement those in my presentations to clients here at Teleperformance."

"I use the K.I.S.S method in all of the work that I do... Keep it simple, silly! I am a firm believer that if you cannot explain it simply, you do not understand it well enough yourself. I recently rolled out a complex compensation plan with many anomalies. I took the approach to share a broad overview and provide detail for reference. I often try to make analogies or share complex information in the form of a story."

Anonymous Answer

"I myself dislike overcomplicating things, so my approach would be trying to reword the concept in a more simple way, I would try to understand their background and find a parable that would make them understand better."

Marcie's Feedback

Nice! It's important that customer service folks have the ability to explain complicated concepts in easier-to-understand terms. Rewording the concept and/or finding a metaphor to explain it would definitely be helpful - good thoughts! You could also use pictures, examples, or humor to convey the information.