Liberty Mutual Mock Interview
Practice 35 Liberty Mutual interview questions covering customer service, risk assessment, and insurance industry expertise.
Question 4 of 35
When it comes to Insurance, would you rather work face-to-face with clients or in the background in a research and analysis based role?
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Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
Talk to the interviewer about your preference around number crunching vs. customer-facing. This question hopes to discern whether you are an extrovert or an introvert. A research and analysis-based role is solitary work, whereas working face to face with clients is more interpersonal, collaborative, and team-oriented. They're looking for candidates with analytical skills who also have an interpersonal approach, striking a balance between both spheres. Don't classify yourself as one or the other unless it's genuinely the case. Put self-evaluative thought into your answer rather than trying to rush through it.
Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
"I am more of an analyst type and prefer to be in the background, making the numbers happen. With that said, I am still a people person and would always put my best face forward in any customer-facing situation."
Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
"I am more of a face-to-face communicator. I love being in the buzz of it all and thrive in customer-facing situations. I am also able to work in the background when needed."
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I really enjoy both aspects. But, being face to face with the customer gives me an opportunity to get a true feeling of what they are experiencing.
Marcie's Feedback
Great! Do you have any experience working in a client-facing position that you can discuss? If so, what did you like about it? Or what do you expect you'll like about working face-to-face with customers in this role? Show the interviewer how excited you are about the opportunity to help their clients in this way. Good job!
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