Liberty Mutual Mock Interview
Practice 35 Liberty Mutual interview questions covering customer service, risk assessment, and insurance industry expertise.
Question 33 of 35
Tell me about a time you couldn’t meet a deadline. How did you handle it?
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Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
Refrain from deflecting blame or offering excuses or examples that resulted in disciplinary action. This question assesses your capacity to take responsibility for your actions and what you tend to learn from your mistakes. Include the impact it had on the business or project and your professional development moving forward.
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
"I was spearheading two separate projects and took on a third, convinced I could deliver all three of them on time. This third project was very involved, more so than I expected, and it slowed me down. The deadline approached, and the first two projects were close to being done, but the third was only halfway there. I realized I would either miss all three deadlines or just one if I abandoned the third project and reprioritized the first two. I passed off the third project. I thought I could do anything, but I realized it was better to do a few things well than more at a lower quality of work. Since then, I'm conscientious in striking a balance between over-performing versus biting off more than I can chew. One needs to know their limits."
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When I was estimating for a Remediation Co. I was assigned a large property in the Historic District. Being in the Historic District I knew there would be county guidelines to be followed. It was a huge home with massive damage to the interior and exterior. I was given 4 weeks to prepare my estimate. I immediately began by researching the legalities of zoning and the specific product needed for repairs. I met with engineers and contractors. Applied for planning and zoning reviews, however, when the deadline came I was not complete as I was waiting for engineer reports. Luckily I was granted an extension of two weeks and did complete the estimate.
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Avoid using the word 'luckily,' and instead, talk about the proactive actions you took when you realized you were going to miss the deadline. Did you contact anyone to let them know in advance? Did you move forward with trying to obtain the extension? Did you apologize to the customer for the wait and explain why it was taking longer than expected?
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