What do you feel are the primary features and benefits of the Java programming language?

"When I started working with Java three years ago, the first huge benefit was the fact that the Java syntax was based on C++. At that time, I had a great working knowledge of C++ and my transition to Java was absolutely seamless. The other amazing feature that I've come to appreciate with Java is how robust the memory management is in exception handling and automatic garbage collection."

As a company that utilizes Java, Leeds Building Society and your interviewer want to make sure that you have an understanding of the Java programming language and they do so by asking this question. Obviously a language packed with unique features, talk about the features that you can speak the most knowledgeably about and tie your direct experience to.

If hired here at Leeds Building Society to develop iOS and Android software, when would you use a fragment rather than an activity?

"As a best practice in my development of Android apps in the past, activities are really the complete screen that a user experiences as part of the app. Fragments are really small sub activities that take place within the activity. Because fragments within an app have their own life cycle and receive their own input events within the app, there are specific times where fragments make the most sense to use in development. In my experience, I always use fragments when the app is working with UI components that are going to be uses across multiple activities within the app. As well, fragments have also served very well when using swipe views within the app."

In the development of apps for both iOS and Android, using code to create an activity versus a fragment is a highly debated topic to this day. For this question, your interviewer is looking to hear that you understand what the differences between the two are and when you feel that using a fragment is the proper direction to go. Make sure to speak to the high level overview of what an activity does to an app versus fragments.

"In the past year, I honestly don't recall designing a new app that ran solely on an activity alone. The fragments are almost necessary today to bring life to an app. I use retained fragments to persist across activity restarts within the app and this helps make a user friendly experience for our end users."

Accuracy is of utmost importance to the customers here at Leeds Building Society. Have you ever had a time where you had a to admit to a mistake on the job surrounding accuracy?

"Working in retails sales, my busiest days can be quite hectic with customer lines reaching throughout the store. A few months ago, I had finished ringing up a customers large order and taking her payment. When the next customer approached, she informed me that the pillows she was purchasing were buy two, get one free and I realized that the previous customer hadn't received that deal. I called a colleague over quickly to run the register while I ran out to the parking lot to catch the customer. Luckily I did, and she came back in so I could refund her the price of one of the pillows. She was very thankful! Looking back on that situation, I hadn't noticed the daily deal during our morning huddle and I take full responsibility for that. From that point forward, I always kept a note with me at the register on the daily deals so I wouldn't miss one again."

A person's finances are one of the most important things in their life and a mistake can certainly hit very close to home for them. For this question, your interviewer will be looking to get a solid judgement of your honesty and integrity if you should make a mistake with a customer by having you talk about a time you had to do this in the past. In your answer, be open and honest about the situation while focusing both on what you did to resolve the issue and what lesson you learned moving forward that you can bring to the team at Leeds Building Society.

"During high school, I worked for a CPA that was a family friend handling pretty simple data entry tasks. One night, as I was laying in bed, I realized that I had made an error in entering figures into a wrong column in the program that the CPA was using. Not wanting to lose sleep over this, I made myself a note next to my alarm clock and called the CPA the next morning upon waking up. He was very appreciative of my effort to contact him as soon as possible and we made plans for me to fix the error during my scheduled time the following week."

Do you have any experience working with banking teller software?

"While I don't have direct experience utilizing Teller software, I am confident that I can quickly and efficiently learn your system if hired for this role with Leeds Building Society. In my current role, I've mastered two different CRM software systems. In my role, I entered new customer information and maintained the systems with any changes needed over time. As well, I became very proficient at providing up to the minute, customized reporting to leaders that would request it."

While having direct experience in a bank setting working with related software is great in helping minimize training time when you would start on a job, it is not necessarily a requirement for the job. Banking software programs often resemble other accounting type software as well. What your interviewer will be looking to hear in the answer to this question is that you have familiarity in working with a few different types of software programs and have the flexibility to learn and thrive new systems. Talk in details about the types of programs you have mastered in your career and make sure that your interviewer walks away from your interview knowing that you will be able to master their system in short order.

"Throughout my time with my current financial institution, I have worked proficiently with the Oracle FLEXCUBE program and MX for Banking software. With each program, I was able to learn and master the programs quickly. Right now, I serve as the trainer that works with new tellers for three of our branches. During the training sessions, I spend up to four hours with our new hires to help them learn the systems."

If a customer posed a problem that you were unable to solve on your own, how would you handle that situation?

"If ever faced with that situation here at Leeds Building Society, I would first hear the customer out and then repeat back to them what I heard them say. In using a calm voice, I would be very forthright with them if I was not able to handle their situation and have them take a seat while I found the best person to work with them given their issue. While I would have a lot to learn regarding the duties of each individual on the team here at Leeds Building Society, it is something that I would prioritize in my first days on the job so I would be able to troubleshoot issues quickly with customers. At any company, teamwork is of utmost importance and knowing who does what is a key to making the whole operation run smoothly."

A bank is a serious and professional environment and every once in a while, a customer comes with an issue that is well beyond a Teller's ability to handle. For this question, your interviewer is looking to hear that you will handle these customers with the respect and ease necessary to ensure their satisfaction in service of the institution. Whether you'll be dealing with a customer that received poor service at some point or was dealt a mistake by the organization, your interviewer will be looking to hear that you have the ability to remain calm and treat customers with the respect that they deserve while making all attempts possible to solve their issue. In your answer, talk about your ability to use your communication skills to your advantage and how you use teamwork to solve problems at any level. Any real world example that you have would be good to talk about as well in your answer.

"In my current job, this is a regular situation that comes up for me as I handle incoming customer calls to our office. While I can handle most calls on my own, sometimes I get customers that call that are very upset with the services provided by our field technicians or the products that we installed. During those calls, I need to take a genuine approach and sympathize with the customer and give our company promise to make it right. By knowing our whole team, I can then put the customer in contact with the appropriate technician or manager. I have access to schedules of our entire team and use that to set timelines for follow up with customers as well. I think these skills will translate nicely to this role here at Leeds Building Society if I were to be hired."

Give an example of a prior job duty you held that required serious organizational skills. What did you learn from that experience that you'll be able to bring the team here at Leeds Building Society?

"In my current role as a Customer Service Associate with ABC Sales, I am really the jack of all trades around our office. My duties include being the first line on phone contact for any incoming phone calls to our office, being the first face a customer sees when they walk in the door and managing our general email inbox. During our busier times of the year, I can be flooded with customers on all three channels. To stay on track and focused with each customer, I prioritize the in-person customers first and foremost and then handle incoming phone calls when they arrive. When able to, I triage email inquiries as needed. At times, I utilize a notebook and my Outlook tasks list to jot down notes if I need to put something off for a more urgent matter to ensure that I don't forget it moving forward. Similar to what I'm doing now, I think the hustle and bustle of the bank lobby would require this same ability to jump from task to task with ease and I'm confident in my ability to do so."

The daily life of a Teller at Leeds Building Society will require you to multi-task and handle many different duties within the day. You'll need the ability to move from task to task quickly and proficiently and your interviewer knows that the best way to do that is through solid organizational skills. To prove to your interviewer that you will be flexible and able to handle all of the given tasks in a workday, talk about a previous job that required these exact skills. In your answer, try to highlight all of the duties you were required to handle and explain the little things that you did that helped keep you organized and on track while working through each task.

"Growing up, I ways taught at an early age that tidiness is the key to staying organized and I will say that I'm kind of a neat freak when it comes to maintaining my work area. In my current job, my duties often put many tools and huge amounts of paperwork in my work space and it can become easily cluttered throughout the day. By taking little moments here an there to file and put things away, I'm able to avoid the hassles that come with not being able to find something necessary to handle the next duty at my fingertips. If hired here at Leeds Building Society, I think this skill would be essential in helping me work with each customer in an accurate and efficient manner throughout each day."

Here at Leeds Building Society, we strive for continuous delivery and continuous deployment with our software. Are you familiar with these processes in your current work?

"In my current role, we utilize a 100% continuous deployment process with our end users when we role out new changes to existing software. We use automated testing in our process to validate that code changes are correct and able to be deployed without issue. Once validated, changes are automatically rolled out to our end users. Having once utilized a continuous delivery system, I am very appreciative of working in an environment utilizing continuous deployment as it negates any need for human intervention in the roll out."

In the industries that Leeds Building Society works in, updates to software are vital to end users for them to stay at the forefront of their business. To ensure that updates happen as quick and smoothly as possible, Leeds Building Society utilizes continuous delivery and continuous deployment for their customers. For this question, talk about what you know about these processes as a software architect, why they are important and what experience you have with them.

"In my current position, we've slowly grown from a continuous integration process to a continuous delivery process. I love the automated testing process when we are looking at rolling out new changes to existing software and my role as the architect for our projects puts me in the drivers seat for sending out these changes. If hired for this role here at Leeds Building Society, I'd be very intrigued at learning and working with continuous deployment practices as well."

Here at Leeds Building Society, we ask our test engineers to follow specific QA protocols. What role do you feel QA plays in software development and testing?

"As a test engineer, I take great pride in my role of ensuring that systems go out to consumers as error free as possible. In my current role, I take the time to learn all of the system specifications that are laid out by our design engineers and customize my testing to follow those specifications."

As an experience software testing engineer, quality assurance should be ingrained in your brain and your interviewer is looking to get a sense of your personal feelings towards it in your work with this question. In your answer, be sure to highlight QA's importance in reducing errors, maintaining specifications, testing failure parameters and preventing defects from occurring. In the end, make sure that quality is your mantra in the eyes of your interviewer by giving an example or two of how you put QA in the forefront of your work.

"In my work throughout my career, quality assurance in my testing was an every minute of every day job on my part. While creating effective testing processes on new software is extremely important in following QA protocols, the recording of defects, issuing of reports and assisting the designers on fixing issues are equally important parts of the process that I'd love to let shine here at Leeds Building Society."

Talk about your experience in mortgage loan closing. How would this experience be beneficial to our team here at Leeds Building Society?

"As you can see from my resume, my current role involves a lot of detail in the loan closing process for the customers that I work with. I assemble and prepare closing documents and coordinate the details of the closing process when all terms of the sale are met. In this role with Leeds Building Society, I think that my hands on approach that I currently take with my customers would suit your clients well because I take the time to work with them one-on-one and never hesitate to provide top notch customer service to any person that I'm working with."

As a Loan Consultant with Leeds Building Society, you will be tasked with guiding clients through the complete mortgage process. This will include seeking the best funds available, completing paperwork and seeing the loan through to closing for them. For this question, your interviewer can a good sense of your experience by taking a look at your resume, but they're looking to get more details on your mortgage closing experience by having you talk in detail. Be sure to discuss your specific experience and tie what you can to this specific role with Leeds Building Society.

"Having been in the mortgage business for over ten years, I have a vast amount of experience in seeking personalized mortgage options for clients and walking them through the entire loan process. I am familiar with the processing of necessary loan closing documents in several state and know all of the fine details that are required to ensure that there are no hiccups in the process for clients. This experience would allow me to hit the ground running in this role here at Leeds Building Society."

Customer service is the name of our game at Leeds Building Society. If hired for this role, how would you be able to provide the best customer service possible to our clients?

"With any customer that I work with, I take the time to get to know them and listen to their thoughts, concerns and questions right from the start. I like to hold what I call an intake session to listen to all of these things. After hearing each customer out, I then talk about what I can do to alleviate their concerns and answer their questions right from the start. From that point forward, my customer service skills go the extra mile by staying in constant communication with my clients through either email or phone because I feel that over communication is important right from the start. As human, we have a desire to know what is happening all of the time and I make time to do this for my clients. Last, my customer service starts and ends with a positive attitude and a smile on my face. I take pride in being a front facing representative of my company and work my tail off to ensure that customers know that my company is there for them."

While following all of the steps of a mortgage process and handling client inquiries along the way is the foundation to success in this position, you will be relied on to provide the best customer service possible to all clients because the mortgage section at Leeds Building Society is just one small piece of the pie in their business. If a client feels like they weren't handled with respect and compassion, they could take all of their business elsewhere and see an impact financially because of it. To show that you can provide top-notch customer service in this role, talk about how you provide a personalized experience for the clients you work with and talk about the interpersonal skills you possess that make this possible.

"In my experience, provide the best customer service comes down to doing the little things right. While often overlooked by some in our industry, a smiling face and simple conversations to get to know your customers can go a long way towards building a foundation for a great long-term relationship and I don't take these little things lightly. Even though I may be experiencing a huge workload or stress somewhere else on the job, I am focused and happy when I am face to face or on the phone with the client. At those times, they deserve 100% of my attention and focus and they get that every single time."

If you were on the job here at Leeds Building Society and noticed that a change in process or procedure could be beneficial, how would you approach that with your supervisor?

"Knowing that a workplace continuously changes when it comes to customers and products, I as an employee need to be fluid in how I work and I am continuously looking to do things more efficiently. In my current role, I approached my manager last year about reconfiguring our customer lobby area to accommodate more customers while also being handicap accessible. He thanked me and took the idea to our leadership team and within weeks new furniture arrived and an unnecessary wall was removed."

This question allows your interviewer to gain insight into a few different things about how would you work as part of the team with Leeds Building Society. First, they'll be looking to gauge your ability to see possibilities for improvement, so try to think of a time that you did just that in the workplace. They'll also be looking to hear that you are always willing and able to approach your supervisor in a constructive manner. When answering this question, be sure to stress to your interviewer that being complacent won't be on your agenda if hired for this position.

"I wouldn't hesitate to approach my supervisor with any creative ideas if hired on the team here at Leeds Building Society. With any supervisor I've had in the past, I've always appreciated an open door policy as staff on the front lines of the business are able to best see that need for small or large changes. Recently, I approached my supervisor with a great new idea that would help boost customer sales in our retail store. With not having the confines of a chain outlet, he let me lead a team of individuals to implement the change in the store. What we did was choose a high profit item each week and place it on display in front of the cash registers to promote an impulse buy at the register. Through the initial weeks of trialing this, sales numbers for the products each week more than doubled prior weeks when not on display."

Tell us how you keep your knowledge current with ongoing changes in the banking industry.

"I am interested in learning about helping my customers with their investments. I like to read financial blogs to stay on the cutting edge of latest trends. I also enjoy reading the latest books with a financial scope and listening to financial advice. I also follow Leeds Building Society on Twitter and keep abreast of relative headlines."

Due to the competition within the banking industry, Leeds Building Society strives to stay relevant by adapting their products and services to meet customer needs. Consider reading some news articles, press releases, or blogs, to learn more about the industry.

"I am an avid reader, and my top go-to books for banking related knowledge are A, B, and C. I also listen to a few investment-related podcasts on a weekly basis. I understand the importance of staying on top of the latest trends and news in the banking industry."

What is one unique skill that you will bring to our loan processing team here at Leeds Building Society?

"I think the one skill that I have that sets me ahead of the rest running for this position is my experience and success in the world of sales. As you can see from my resume, my career out of college started in auto sales. In my five years of sales, I worked my up from Associate Sales to a Sales Team Lead at my dealership. Getting to know and master the sales side of the business has really helped me on the finance side with overall knowledge of the business and developing the skills needed to upsell customers on their loans."

Throughout your application process and candidate vetting process, you were brought into interview because your interview was confident that you had the basic skills and knowledge required to handle this job. Now, your interviewer is giving you the opportunity to set yourself apart from your competition with this question. As you prepare for this type of question, try to think of a unique skill that you have that can prove to be a big asset if Leeds Building Society offers you the job. In your answer, be sure to explain why this skill applies to this role.

"As you can see from my experience, I have extensive leadership experience in leading teams of up to 12 employees and I also have remote working experience. Both of these duties have really given me confidence in my decision making abilities. If hired for this position, I would be able to hit the ground running on day one and be trusted with critical decisions where you might not have that ability with other candidates that don't have leadership experience."

Do you have any experience in handling and working with large amounts of money?

"As you can see from my resume, my retail experience heavily involved running a till in a very large department store for six to eight hour shifts. At the beginning of each shift, I was responsible to counting my starting till to verify the amount matched our standard for starting tills. Then, at the end of each shift, I had to tally all cash and checks in my drawer and balance against my receipt log for the shift. Especially around the holidays, I was often handling drawers with over $10,000 cash in them at the end of my shift. From the start of that job, I was trained on and have always prioritized being very safe with my cash register, never leaving it unlocked and unattended. As well, the skills that I learned in tallying my drawer quickly at the end of each shift would be very beneficial in this role for me."

This role as a Teller with Leeds Building Society will at times put you in charge of handling and accounting for large sums of money. While your interviewer can likely assume any experience you have based on your resume, they'll be looking to hear directly from you what experience you do have in doing this. While you talk openly and honestly about your experience, or even lack thereof, make sure to talk about the importance of accuracy and security surrounding the handling of large amounts of cash. Your interviewer will be looking to hear that you take both of these points very seriously if you are hired for this role.

"In my current role with XYZ Bank, my workdays are spent at a very busy metro area branch where I am running on my feet all day long. I take a lot of large business deposits on a daily basis and follow all organizational policies on counting and depositing cash into accounts for business clients. Some days these deposits are very large. Over time, I've become very proficient at counting cash and using our Accubanker money counting machine. I follow very strict policies on the safe and secure handling of cash and while sometimes those policies can make processes take a bit longer, I fully understand and agree with their purpose."

How would you deal with an irate customer?

"I had a customer complain about having to wait in line for so long on a busy Monday morning. She was so upset because now she was late for work and the rest of her schedule for the day was thrown off. I listened and let her know I understood where she was coming from, ensuring her I would move as quickly as I could to complete her transaction. Listening and empathizing helped her to calm down and ease the tension."

In the banking industry, keeping customers calm is a much-needed skill. This is where your relaxed demeanor and ability to empathize will come in handy. Leeds Building Society wants to hear about a situation where you used your customer service skills to handle an angry customer.

"If I were faced with an irate customer I would spend my time listening to their concerns. Usually, people just want to be heard. If things escalated to the point where the customer became threatening, I would call in a supervisor or security."

Tell me about a goal you achieved. What steps did you take to get there?

"Early in my career, I strived to get to know the banking and thrifts systems from a 360-degree view. I worked hard to partner with my peers in learning how their roles contributed to the whole organizational flow. I set a goal to become head teller within the first five years of working in this industry. I hope to continue that career path with Leeds Building Society and am excited for the opportunity to do so."

The banking industry offers a variety of opportunities to those who are motivated. Leeds Building Society is seeking individuals who think about the future and aspire to be successful in everything they do. Think about something you accomplished through hard work and dedication.

"A few years ago I set the goal to complete my Bachelor's in Finance while working full time. I achieved this in just four years, through spending a lot of time in online studies, between working as a bank teller. I am very proud of the discipline and dedication I was able to put towards this goal."

Talk about a time you had to work with a difficult team member. How did you handle that situation and what was the key for you to make things work with them?

"Early in my career in the banking industry, I worked with a colleague that was very distracting with her negative talk of other people on our team. It was very unfortunate at first that she was my mentor when I first started and from my very first day on the job, I realized what kind of person she truly was. Being new on the job, I didn't speak up or Rquestion her right away. Rather, I chose to get to know the remainder of my team to truly realize how toxic her talk was. A few months down the road over lunch, she continue with bad talk and negative rumor spreading about a colleague I had grown close to. ight away, I cut her off and told her that I didn't want to hear her talk bad about any of our coworkers. With my upfront approach with her, she definitely caught my drift and hasn't since tried it again."

For this question, your interviewer will be looking to get some insight on your interpersonal skills by seeing how you handle the adverse situation of dealing with a difficult coworker. In your answer, make sure to paint a clear picture of the situation and what made the colleague difficult to work with. Then, really try to reflect on what you did that made it possible to make the best of the situation. Talk about your interpersonal skills that were vital to making this work to give your interviewer the sense that you will be a great team player if hired at Leeds Building Society.

"Currently, I have a teammate that just doesn't like to carry his fair share of the load on the team. In my current environment, we all rely on each other to make the entire operation work. The hard part about this situation is that when he is motivated, he caebest workers on our team. Now, I've gotten to the point where I've gotten to get him well enough where I can see when he is having an off day. Through conversations, some things in his personal life impact his job can impact his job in a negative way. Any time that I notice his work slacking, an in-depth check in conversation with him often helps him get back on task and in a much happier mood on the job."

What are your top three strengths? How will you use them to make an impact at Leeds Building Society?

"I have exceptional attention to detail and great communication skills. I am also quick to solve problems, which helps me handle customer issues with ease. These strengths will help me to build relationships and maintain customer satisfaction."

Reviewing the job description and the company website will give you some direction on which qualities Leeds Building Society values most. Share your most valuable strengths. Think about them within the context of the position. You can refer to the list of responsibilities within the job description as a guide. Explain how your strengths will help you to accomplish these tasks; and better yet, help you to exceed expectations.

"I plan to make an impact at Leeds Building Society through my strong customer service skills, my excellent negotiation skills, and my ability to call on referrals for new business."

Tell me about your education. How has it prepared you for this opportunity with Leeds Building Society?

"Getting a Bachelor's Degree in Business Finance was a great experience. I especially enjoyed my accounting courses because they challenged me to think more critically and furthered my analytical skills. I know these skills will help me to handle work at Leeds Building Society and advise clients on important financial decisions."

Share some of the highlights from any of your relevant courses from high school, college, university or on the job training. Explain how your experiences will enhance your performance.

"The bulk of my education has been on-the-job training with my current company. They value continued education and have a tuition reimbursement program which I am happy to have taken advantage of. This year I have taken additional courses in calculus, negotiations, and building a sales pipeline. All of these courses will help me in this role with Leeds Building Society because you are customer service focused while also needing employees who understand banking related concepts and calculations."

If hired for this role with Leeds Building Society, how would you handle a large workload of clients working through a mortgage process?

"In my current role, I'm able to handle a very large workload with my ability to stay organized on the job. If you could take a tour of my office, you'd see that I maintain a neat and clean desk with a very organized file cabinet of my current workload. If I need to shift gears and move on to work with another client, I can easily access information on the fly and keep moving. I also utilize my Outlook calendar to set deadline reminders to stay on track of closing deadlines and paperwork requirements and the tasks function within the program helps me stay right on track with all of my clients I am working with at a given time."

At the heart of this question, your interviewer is looking to find out how you manage a busy workload by having you talk about your organization skills on the job. In your answer, talk about the skills you have and the tools that you use to stay organized and on-track while handling a large workload. Don't hesitate to talk about the software programs that you use and any other tactics that you use to ensure that all deadlines are met and no issues occur with clients because of too large of a workload. In the end, your interviewer wants to walk away from this question knowing that you'll be able to provide top notch service to the clients of Leeds Building Society.

"During my time working a large client load as a mortgage consultant, my success was due to my efficiency and organization on the job. If hired for this role with Leeds Building Society, my efficiency would be very high because of my experience with the entire mortgage loan closing process and my ability to handle certain challenges quickly with that experience. From there, my organizational skills within the loan process software I have experience with kick in to help me keep each client on track with their loan process."

In your opinion, what are the benefits of banking with Leeds Building Society?

"I always have a great experience whenever I visit one of your branches. As a customer of Leeds Building Society I am impressed by the consistency and care of the bank tellers. I also love how easy it is to access my account online and make updates to my credit card whenever I travel. The level of service that is demonstrated in Leeds Building Society values is evident."

The interviewer wants to be assured that you have done your research on Leeds Building Society. Review their website to find out more about their products and services.

"After researching Leeds Building Society products, and what your customers are saying, I believe that the benefits of banking with Leeds Building Society include low fees, no fuss banking, and no sales pitches. Your organization is genuine and has an interest far beyond the bottom line."

In the banking industry, customer service is essential. Give me an example of a time when you provided excellent customer service.

"I was working as a bank teller when a woman came in, upset about her account. I could tell she needed to vent and I wasn't quite sure what the actual problem was, so I listened first. Then I asked questions to figure out what was going on. She was so appreciative of me because I was able to think on my feet and troubleshoot to solve the problem quickly. She even apologized for raising her voice and thanked me for my patience."

Think about what customer service means to you. Making the customer happy and receiving positive feedback are great examples! Leeds Building Society wants to hear that you treat customers with respect and are careful to resolve issues. Explain some of the elements of customer service that you possess, like empathy and patience.

"In my current position as a bank teller, customers are encouraged to provide feedback via a survey app, after each in-branch visit. For the past three months, I have received the highest ranking for overall customer satisfaction. Delivering excellent customer service is a must for me, and I look forward to bringing this level of service to the customers at Leeds Building Society."

Tell me about a written project you had to tackle during your career. What skills did you use to ensure that your writing was error free?

"Every year, I am tasked with writing our fiscal year end sales report that reports back up to our suppliers. Since first taking this task on four years ago, I have prided myself on my ability to write in a clear, concise and interest inducing manner. I utilize our sales reports and organize the data within the report to show by supplier. I highlight great accomplishments within the report as well. When I'm through with my draft of the copy, I have several others look through the report for errors and take feedback from other graciously."

Success as a Teller with Leeds Building Society will often occur excellent written skills. While long-term writing projects won't necessarily be an occurrence, your interviewer is looking to hear in detail about a time you had to complete a written project to get a better understanding of how you will work during times that you will need to provide written correspondences in this role. As you reflect on your career, think of a time that you had to use research and teamwork to get a writing project completed and explain it in detail to your interviewer. As well, don't hesitate to talk about resources that you used to ensure that the document was as error proof as possible.

"Just a few months ago, my manager asked me to write a letter to a client that outlined a mistake that had happened with her account over the course of a year. The end outcome was the clients account showing more money than actually existed. To write this letter, I had to work with a couple of other people to determine the facts of how the error occurred, what the impact was and how it would be fixed. Based on that information, I drafted the letter to read in a very apologetic and forthright manner. My manager was very impressed and sent it to the client following a personal phone call to her."

What is one way that you would help provide great customer service in our branch here at Leeds Building Society?

"If you were to ask any of my current or past coworkers what my best skill in the workplace would be, I would guarantee that most would say it is my ability to keep a smile on my face at all times. I am a person that focuses on the positive things in each moment and that attitude really reflects well on others that I work closely with and the customers that I serve. Even when I have a bad moment or even a bad day, I still don't let that bring me down to the point that it impacts my work."

As a Teller with Leeds Building Society, you have the possibility of having the most interactions with clients on a regular basis than just about any other person within the branch. And due to the face to face nature of this role, the importance of the impressions that you will make on clients is essential to the success of Leeds Building Society. For this question, tell your interview one unique trait or skill that you will bring to the lobby of Leeds Building Society when it comes to customer service. If possible, give an example of a time that you used this with success.

"I would say that using my communication skills to personalize my service to each customer would be extremely beneficial to the role here at Leeds Building Society. A couple of weeks ago in my current role, I could tell a customer just wasn't having a good day by the look on their face and the sad tone of their voice. I was assisting them, I simply asked them how their day was going. The lady slowly looked up at me while a tear rolled down her cheek and told me that she had just had her dog put down that morning. I gave her my deepest sympathies and talked about my childhood dog growing up that my parents had just had put down months earlier. We shared a few funny memories of my dog and when her transaction was finished, she thanked me immensely for sharing the conversation with her. I think that my approach to communication with my customers helps brighten their day and I'd look forward to bringing that same style here."

What data entry skills have you accumulated throughout your career and earlier education?

"From an early age working on computers, I have pretty great word processing skills. The last time I was tested, I could type 75 WPM. These skills have translated nicely to a few different data entry duties I hane taken during my career. In my current role as an Assistant, I handle data entry into Microsoft Excel and also into our enterprise sales system. While being a master of Excel, I picked up our sales software system very easily and don't see any reason why I would have any issues with easily transitioning to your software programs."

As a Teller with Leeds Building Society, solid data entry skills will help ensure that you are able to handle customers in a timely manner while also ensuring accuracy with each transaction that you process. While you may not have direct experience with banking specific software and data entry into those programs, your interviewer knows that skills you have built elsewhere can easily transition here to this role with ease. Talk about the experience you have with data entry in any previous positions that you've held. Talk about specific program that you have experience with and remind your interviewer that you are very easily trainable on new systems. If you know your words per minute typing skills, now is a good time to bring that up as well.

"In my current role, I work on an online database system called Kintone. I currently do administrative work in the insurance industry and this online system has been a wonderful addition to our team to replace the use of spreadsheets and email to house our information. When I learned the system two years ago, I was very quick to pickup and master the system. With my familiarity with many other software programs, I would be able to transition nicely into the data entry tasks in this role."

Out of all of our products at Leeds Building Society, which one would you be most likely to use? Why?

"I would be interested in opening a savings account through Leeds Building Society. I want to buy a house in the next two years, and I would greatly benefit from talking to one of your financial advisors about it. It's nice to know that I can do my banking, investing, and get a loan in the same place that offers the support I will need to make those big decisions!"

Learn as much as you can about what makes Leeds Building Society stand out above other financial institutions. Their reputation is their customer service. They offer a comprehensive spectrum of financial products, so if you are interested in investments, find out more about what they offer. Knowledge is power! It will impress your interviewer and give you an advantage in the interview process!

"Of all your products, I would be most likely to open a mortgage with Leeds Building Society because your rates are incredible and you make the rules surrounding lending easy to understand."

What do you know about Leeds Building Society?

"I was impressed by the variety of services you offer your customers, and the mission statement at Leeds Building Society. I found the mobile app extremely user-friendly, and I like the new features that help customers save money."

Leeds Building Society makes it easy to find out basic company information by simply browsing their website. You can also search employee reviews to learn about experiences interviewing and working there. Share a few of the facts you learned from researching the company.

"I've read great things about working there and I'm excited for the opportunity to work in such a fun environment.Your employee reviews are strong and I understand that you spend a lot of time with community outreach programs."

Leeds Building Society Interview Questions

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1. What do you feel are the primary features and benefits of the Java programming language?
2. If hired here at Leeds Building Society to develop iOS and Android software, when would you use a fragment rather than an activity?
3. Accuracy is of utmost importance to the customers here at Leeds Building Society. Have you ever had a time where you had a to admit to a mistake on the job surrounding accuracy?
4. Do you have any experience working with banking teller software?
5. If a customer posed a problem that you were unable to solve on your own, how would you handle that situation?
6. Give an example of a prior job duty you held that required serious organizational skills. What did you learn from that experience that you'll be able to bring the team here at Leeds Building Society?
7. Here at Leeds Building Society, we strive for continuous delivery and continuous deployment with our software. Are you familiar with these processes in your current work?
8. Here at Leeds Building Society, we ask our test engineers to follow specific QA protocols. What role do you feel QA plays in software development and testing?
9. Talk about your experience in mortgage loan closing. How would this experience be beneficial to our team here at Leeds Building Society?
10. Customer service is the name of our game at Leeds Building Society. If hired for this role, how would you be able to provide the best customer service possible to our clients?
11. If you were on the job here at Leeds Building Society and noticed that a change in process or procedure could be beneficial, how would you approach that with your supervisor?
12. Tell us how you keep your knowledge current with ongoing changes in the banking industry.
13. What is one unique skill that you will bring to our loan processing team here at Leeds Building Society?
14. Do you have any experience in handling and working with large amounts of money?
15. How would you deal with an irate customer?
16. Tell me about a goal you achieved. What steps did you take to get there?
17. Talk about a time you had to work with a difficult team member. How did you handle that situation and what was the key for you to make things work with them?
18. What are your top three strengths? How will you use them to make an impact at Leeds Building Society?
19. Tell me about your education. How has it prepared you for this opportunity with Leeds Building Society?
20. If hired for this role with Leeds Building Society, how would you handle a large workload of clients working through a mortgage process?
21. In your opinion, what are the benefits of banking with Leeds Building Society?
22. In the banking industry, customer service is essential. Give me an example of a time when you provided excellent customer service.
23. Tell me about a written project you had to tackle during your career. What skills did you use to ensure that your writing was error free?
24. What is one way that you would help provide great customer service in our branch here at Leeds Building Society?
25. What data entry skills have you accumulated throughout your career and earlier education?
26. Out of all of our products at Leeds Building Society, which one would you be most likely to use? Why?
27. What do you know about Leeds Building Society?

Leeds Building Society Interview Questions

1. What do you feel are the primary features and benefits of the Java programming language?

2. If hired here at Leeds Building Society to develop iOS and Android software, when would you use a fragment rather than an activity?

3. Accuracy is of utmost importance to the customers here at Leeds Building Society. Have you ever had a time where you had a to admit to a mistake on the job surrounding accuracy?

4. Do you have any experience working with banking teller software?

5. If a customer posed a problem that you were unable to solve on your own, how would you handle that situation?

6. Give an example of a prior job duty you held that required serious organizational skills. What did you learn from that experience that you'll be able to bring the team here at Leeds Building Society?

7. Here at Leeds Building Society, we strive for continuous delivery and continuous deployment with our software. Are you familiar with these processes in your current work?

8. Here at Leeds Building Society, we ask our test engineers to follow specific QA protocols. What role do you feel QA plays in software development and testing?

9. Talk about your experience in mortgage loan closing. How would this experience be beneficial to our team here at Leeds Building Society?

10. Customer service is the name of our game at Leeds Building Society. If hired for this role, how would you be able to provide the best customer service possible to our clients?

11. If you were on the job here at Leeds Building Society and noticed that a change in process or procedure could be beneficial, how would you approach that with your supervisor?

12. Tell us how you keep your knowledge current with ongoing changes in the banking industry.

13. What is one unique skill that you will bring to our loan processing team here at Leeds Building Society?

14. Do you have any experience in handling and working with large amounts of money?

15. How would you deal with an irate customer?

16. Tell me about a goal you achieved. What steps did you take to get there?

17. Talk about a time you had to work with a difficult team member. How did you handle that situation and what was the key for you to make things work with them?

18. What are your top three strengths? How will you use them to make an impact at Leeds Building Society?

19. Tell me about your education. How has it prepared you for this opportunity with Leeds Building Society?

20. If hired for this role with Leeds Building Society, how would you handle a large workload of clients working through a mortgage process?

21. In your opinion, what are the benefits of banking with Leeds Building Society?

22. In the banking industry, customer service is essential. Give me an example of a time when you provided excellent customer service.

23. Tell me about a written project you had to tackle during your career. What skills did you use to ensure that your writing was error free?

24. What is one way that you would help provide great customer service in our branch here at Leeds Building Society?

25. What data entry skills have you accumulated throughout your career and earlier education?

26. Out of all of our products at Leeds Building Society, which one would you be most likely to use? Why?

27. What do you know about Leeds Building Society?