"Being a people person by nature, I thrive in customer-facing roles. During high school, I was a waitress at a local restaurant on the weekends. I quickly learned that the little things can go a long way with my regular customers. Knowing their usual drink orders and little things about them sparked great conversations and contributed to their overall satisfaction with their dining experience. If hired at Bank of America, I'd bring that same customer service attitude to your team."

"My current role in a large call center places me on the phone with consumers who have technical issues with our products or are unsatisfied with our products. Over the past two years, I've learned to reflectively listen to customers who had a negative experience and quickly troubleshoot their problems. I've grown a very thick skin and don't take it personally when consumers are downright mean about their products. I can imagine that, in a bank setting, upset customers can be at their worst because finances can be stressful. I am confident in my ability to work with those customers."