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Bank of America Mock Interview

Question 15 of 40 for our Bank of America Mock Interview

Bank of America was updated by on February 6th, 2023. Learn more here.

Question 15 of 40

What customer service experience do you have that would greatly benefit the customers at Bank of America?

"Client focus. We want to be a company that people want to do business with. We look for ways to better serve our clients' needs in a way that upholds the highest ethical standards. We know our clients expect exceptional experiences; however, they choose to interact with us, and we invest in our people to help us best deliver for those we serve." As the face of the organization, your interviewer is looking to recruit only those candidates who excel in customer service. As you prepare for your interviewer, consider what part of your customer service experience would most apply to being a successful teller. Talk about serving customers and putting a smile on their faces with each interaction you had. Don't hesitate to use a real-world example of a time you went the extra mile to provide the best service possible.

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How to Answer: What customer service experience do you have that would greatly benefit the customers at Bank of America?

Advice and answer examples written specifically for a Bank of America job interview.

  • 15. What customer service experience do you have that would greatly benefit the customers at Bank of America?

      How to Answer

      "Client focus. We want to be a company that people want to do business with. We look for ways to better serve our clients' needs in a way that upholds the highest ethical standards. We know our clients expect exceptional experiences; however, they choose to interact with us, and we invest in our people to help us best deliver for those we serve." As the face of the organization, your interviewer is looking to recruit only those candidates who excel in customer service. As you prepare for your interviewer, consider what part of your customer service experience would most apply to being a successful teller. Talk about serving customers and putting a smile on their faces with each interaction you had. Don't hesitate to use a real-world example of a time you went the extra mile to provide the best service possible.

      Written by Kevin Downey on February 6th, 2023

      Answer Example

      "Being a people person by nature, I thrive in customer-facing roles. During high school, I was a waitress at a local restaurant on the weekends. I quickly learned that the little things can go a long way with my regular customers. Knowing their usual drink orders and little things about them sparked great conversations and contributed to their overall satisfaction with their dining experience. If hired at Bank of America, I'd bring that same customer service attitude to your team."

      Written by Ryan Brunner on October 8th, 2020

      Experienced Example

      "My current role in a large call center places me on the phone with consumers who have technical issues with our products or are unsatisfied with our products. Over the past two years, I've learned to reflectively listen to customers who had a negative experience and quickly troubleshoot their problems. I've grown a very thick skin and don't take it personally when consumers are downright mean about their products. I can imagine that, in a bank setting, upset customers can be at their worst because finances can be stressful. I am confident in my ability to work with those customers."

      Written by Kevin Downey on February 6th, 2023