If you weren't able to answer a customer's question or solve their problem on your own, how would you handle the situation?

"In my current role in Customer Service with Metropolis' largest automotive dealership, I frequently get asked questions that need to be answered by our sales, finance, and service staff. In these situations, I can prepare the customer for speaking with the right person while assuring them that the sales, finance, or service staff will provide the final answer. Then, I work quickly to get them to the right person."

"If I didn't know an answer, I would assure the client that we have the right staff to help them quickly and efficiently. I would communicate to the customer what the next step would be and do my part by connecting them with the proper person. Setting the right course and timeline is important in this situation."

One of their core values is 'Deliver Together,' where they discuss their team mentality at Bank of America. When discussing how you would lean on your team or the resources the company offers you, make sure your messaging embraces this principle, which they explain as "We believe in the importance of treating each client and teammate as an individual and treating every moment as one that matters. We strive to go the distance to deliver with discipline and passion. We believe in connecting person-to-person with empathy and understanding. We believe everything we do for our clients, teammates, and the communities we serve is built on a solid business foundation that delivers for shareholders."