"Having worked in customer-facing roles my entire career, I have handled many angry customers and feel I have a great method to communicate with them. I start by hearing them out and letting them vent. Then I calmly repeat their key points and brainstorm solutions for them. My calm demeanor during these situations usually calms angry customers rather quickly. After understanding the customer's needs, I take all steps necessary to solve their problem. If this entails bringing in another colleague, I don't hesitate to do so in a team-based approach."

"When this happens in my current role, I put my other duties on hold and give my full attention to that customer. Last week, I was the only person on staff handling a busy lobby when an upset customer came in with a vehicle they had just purchased. I immediately put the phones on hold to take the time to listen to their concerns. After hearing the causes of their frustration, I asked them to wait in our lobby while I talked to our Sales Manager. He made time for the customer immediately. In these instances, the most important thing to do is provide swift action to alleviate any further issues."