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Bank of America Mock Interview

Question 33 of 40 for our Bank of America Mock Interview

Bank of America was updated by on February 6th, 2023. Learn more here.

Question 33 of 40

Bank of America strives for client loyalty to keep us running strong into the future. What do you feel are the keys to retaining clients for the long haul?

"I learned a few important things from a senior mentor early in my career that I still hold near and dear to my heart to this day. First, clients expect me to be responsive to their needs to ensure they keep their business with me. Because of this, I return phone calls and emails as soon as possible, even if that means in the evening, the early morning, or on a Sunday afternoon. These small actions go a long way in showing my clients that I care. Another key to the success of my long-term clients is my ability to set and manage expectations for them. Clients desire to have a plan and know what that plan entails, and I pride myself on my ability to work with them to set goals and a plan to achieve those goals."

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How to Answer: Bank of America strives for client loyalty to keep us running strong into the future. What do you feel are the keys to retaining clients for the long haul?

Advice and answer examples written specifically for a Bank of America job interview.

  • 33. Bank of America strives for client loyalty to keep us running strong into the future. What do you feel are the keys to retaining clients for the long haul?

      How to Answer

      Businesses in financial advising are constantly pushing the limits to ensure that they retain clients, and Bank of America doesn't take client retention lightly. One slip-up and a high-profile client will take their business to a competitor. Your interviewer expects you to understand your role in customer retention and take pride in that in your everyday work. Talk about the small things you do to keep clients happy.

      Written by Kevin Downey on February 6th, 2023

      What You Need to Know

      In their code of ethics, they touch on personal integrity and accountability and state, "Our business focuses on managing risk, solving complex problems for our clients, and helping make financial lives better. Our clients place their trust in us, and we take this responsibility seriously."

      Written by Kevin Downey on February 6th, 2023

      1st Experienced Example

      "I learned a few important things from a senior mentor early in my career that I still hold near and dear to my heart to this day. First, clients expect me to be responsive to their needs to ensure they keep their business with me. Because of this, I return phone calls and emails as soon as possible, even if that means in the evening, the early morning, or on a Sunday afternoon. These small actions go a long way in showing my clients that I care. Another key to the success of my long-term clients is my ability to set and manage expectations for them. Clients desire to have a plan and know what that plan entails, and I pride myself on my ability to work with them to set goals and a plan to achieve those goals."

      Written by Ryan Brunner on October 8th, 2020

      2nd Experienced Example

      "I lost clients in the past to another firm, and I take that pain personally and do everything I can to ensure long-lasting relationships with my clients. The first key to long-term success with my clients is a proactive approach. I don't wait for clients to get in touch with me to make changes to their portfolios; I reach out to them. This action alone shows my clients that I am working in their best interest. Another action I take that shows my worth to my clients is goal tracking and quarterly progress reports that I send out to them. This is particularly helpful for clients who are working with me in their first two years."

      Written by Kevin Downey on February 6th, 2023

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