How to Answer: Give me an example of how you keep track of details while engaging in conversation.
Advice and answer examples written specifically for a Bank of America job interview.
14. Give me an example of how you keep track of details while engaging in conversation.
How to Answer
Your interviewer wants to know whether you have strong interpersonal skills and can focus on those you are interacting with as well as the task at hand. As they state on their website, "Shared interests - Connecting with the people you work with is important. Because at the heart of it all, respect and relationships can turn a good job into a great one." Share a situation that demonstrates your ability to multitask, interacting positively and meaningfully with your customers and coworkers while handling the daily tasks of a busy banking environment.
Written by Kevin Downey on February 6th, 2023
1st Answer Example
"A customer came into my branch with multiple requests. To ensure that I addressed each of their needs, I wrote down a few notes. This was also helpful because, when I needed to answer the phone in the middle of the transaction, I didn't forget any of the important details and was able to resolve both requests promptly. I kept the customer engaged and made sure their banking experience was enjoyable."
Written by Kevin Downey on February 6th, 2023
2nd Answer Example
"To keep track of transaction details while engaging in conversation, I ask the customer questions or repeat what they say to me. This helps me commit their needs to memory while appearing engaged and in the moment."
Written by Kevin Downey on February 6th, 2023