Due to the continued explosion of the digital world, Bank of America is becoming more virtual every day. What job duties would you see as being fluid in this role as a Teller with us?
The traditional Teller job description has changed with the advancements in technology. With this question, your interviewer is simply looking to gauge how flexible you would be if hired for this role because Bank of America will rely on the person hired for this role to be highly adaptable in a changing work environment. As you answer, let your interviewer know that you are aware of how rapidly the banking industry is changing, and give examples of times you have had to be flexible in your job duties. Then, consider what you feel are ways the traditional Teller job role has changed and will continue to change over time.
"Since I hardly visit a bank lobby to do my banking, I would assume that Tellers handle more job duties over the phone and online rather than with in-person customers. I would envision that on top of traditional withdrawals and deposits, Tellers at Bank of America are also seen as financial advisors. If hired for this role, I would be excited to be flexible and learn new duties to become a more effective member of the team here at Bank of America. In my current role as a Customer Service Rep, I've had to be very fluid in my job duties."
"In my current role as a Teller, I've had to adapt over the last couple of years as my current institution moved a lot of services to a virtual format. I've received extensive training in ATM troubleshooting for customers using the ATM in our parking lot. I've also been trained on our branch kiosks and tablets that customers use for loan applications and other transactions. But because many of our elderly customers still prefer traditional in-person transactions, I've never lost touch with the responsibilities of a traditional Teller. If hired at Bank of America, I'd look forward to being a flexible Teller, willing to adapt to changes."
On their careers website, Bank of America has a page dedicated to "Where we're headed." On that page, they discuss how the evolving technology of our digital age impacts their business. "We're also evolving our financial centers to accommodate both the growing demand for a digital environment and the face-to-face financial expertise our clients continue to want. Newly-renovated financial centers have been transformed into comfortable and inviting places for clients to get advice from experts on all aspects of their financial lives, and include dedicated learning spaces and interactive tools to enhance the high-tech, high-touch experience. Innovation is at the heart of all we do. We innovate to provide industry-leading capabilities to improve our clients' financial lives and create the best place to work. Our focus on innovation ensures we remain in the forefront as a financial institution as we continue to deliver for our clients, shareholders, and people."
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