If a customer at Bank of America had increased savings as their main personal financial goal, what steps would you take with them to get them started down the right path?

"After I got to know the customer's needs, my first step would be to educate them on setting a personal budget that allows for savings. I would take a keen look at their monthly income versus their monthly expenses while taking into account their variable spending each month. Often, customers are dumbfounded by how much they spend wastefully. While the customer makes their final decisions, I can use my expertise to help guide them on their savings journey."

"The first and most important step to this process is helping the customer truly see their financial situation by delving into their income and expenses. Based on that analysis, the customer then decides which of the factors of income and expenses can be altered to increase their savings. From there, I would work with them on the best methods for saving and would take a personalized approach to recommend savings accounts or money market accounts with Bank of America."