"I would rank my ability to learn new software programs at an 8. I am proficient in word processing programs and the entire Microsoft Suite of products. I'm also proficient in the cloud-based point-of-sale program I use in my current role. When hired at my current job, I needed about a day of side-by-side training with my mentor before I was up and running with no problems. I rated myself an 8 simply because I have room to grow in learning software in the banking industry but feel very comfortable in my ability to learn quickly if hired at Bank of America."

"I would honestly rate myself a 9, solely based on my prior history of mastering programs with my current banking institution. When I was hired into my current position, I was trained in SAP programs and picked up my role as a Teller very quickly. Recently, we made an institution-wide switch to the Oracle suite, and my transition was very smooth!"

Other services they advertise on their 'Where we're headed' webpages are "High-tech and high-touch: Whether it's through digital or physical interactions, our job is to make it easy to provide the technology tools and resources so our clients can bank how and where they want to. We are transforming the banking landscape through innovative products and services such as Erica, the industry's first widely available artificial intelligence-driven virtual assistant to help clients manage their finances. Zelle, the simple and secure way to send and receive money - even split a dinner check - with friends and family, no matter where they bank. Merrill Guided Investing (MGI), an online advisory program that offers portfolio management strategies directed by our Chief Investment Office."